I delt with Dillon Jones. Dillon was extremely rude and entitled. I caught Dillion lying. If they…read morerun their buisness like this just think what they will do to yours. ​

Disclaimer: I'm a previous employee and rarely go into this store. But it's a vastly different…read moreworld than the one I left in '18. The worst employee I ever had the unlucky pleasure of working with no longer works there as well as the "troll", who will also remain nameless. The company does push self serve options heavily, too much in some cases, but since the stores no longer run on commission, things have gotten immensely better. I would suggest that customers do their best to become self sufficient and come to rely on the store employees as "experts" in extreme cases. When all else fails or you just have to feel the device in your hands before you take out a second mortgage to pay for your electronic fix, then come on in!

RUN!!! T-Mobile is so much better for internet service and customer service. Charter bills for…read moreservices not provided and then sends you to collections. I canceled my service but they kept billing me. All of my equipment was returned and then kept billing. Management is just as terrible.. all they can say is oh well, the service didnt get disconnected.

Great service can not get cheaper cell phone service @ $20 a month unlimited. Utilize's Verizon…read moretowers/service. Great deal

I wasn't in the market for a new phone but my mom was so I went along to help her with the process…read more I have to say I was impressed with the staff at this store. I tried making a reservation for an appointment online but there were none available. I called the store and talked to Cameron. He suggested calling when the store opened to get on a wait list which is what we did. I called Cameron again before we were heading over and checked on wait times. He suggested running a few more errands before we drove to the store. We might of still waited another 30 min when we got there but we were greeted and checked on and knew we were next in line. Zach was our mobile expert and he was very knowledgeable and a pleasure to work with. I'd highly recommend this location (and working with Zach) if you're looking for a new phone. It was an awesome experience.

T-mobile messed up my pin number 12 years ago. I was told they got it straightened out 5 years…read moreago when I got a new phone. Nope. Had to get a new phone today and was ready to drop $1400 on 2 phones. It was still a mess. They said they could not do anything about it and told me to call a number or send the other person on my account to a store 60 miles away. I went home and then back to Verizon. In 5 minutes and one phone call by a Verizon employee the pin was corrected and we got 2 phones and $300 in gift cards for $0. T-Mobile was either too lazy or too stupid to try to fix this mess they caused. Verizon was great.

So I was intrigued by an article in my August 2017 Consumer Reports magazine. The front cover…read morefeatured cutting the cord. I was interested since my bill for satellite was now double from when I subscribed to it exactly four years ago. The providers entice you with introductory offers that only last for a year or so. I read the several page article which was very compelling. It even estimated what you would pay depending on different options. A gal in my book club just cut the cord and suggested I look into doing the same. My daugher was in town for the weekend and I discussed my thoughts on cutting the cord and getting an over the air (OTA) antenna. I already have wifi together with HULU, Netflix, Amazon etc. She told me that she only uses an antenna together with her streaming apps. Therefore I started investigating what my options were. I wanted to replace my satellite DVR with another that would that would record at least 4 stations at a time and had enough memory to handle my recordings. I wanted the DVR accessible to my other televisions and wanted a mobile app to set and view my recordings from anywhere. I wanted the ability to stream Netflix Hulu Amazon etc. and I wanted an OTA antenna that would provide me with all the local stations and then some and would not be obtrusive. I almost purchased an amplified indoor antenna but then decided to look into an outdoor antenna that would mount on the satellite mount. I researched an April 1, 2017 article in the Minneapolis Star and Tribune which also discussed the benefits of cutting the cord. The article featured an antenna distributor. I then went to Yelp to see if I could find reviews for antenna installers. There were at least two and I talked to both companies. After discussing my needs with John I decided to go with Cable Alternatives. John was extremely knowledgeable and could provide not only the antenna but the equipment and set it up for no additional charge and no additional cost to me as long as he provided the equipment. John was also very courteous and answered all my questions and concerns. He would make this very easy for me! He knew exactly what I wanted to accomplish and how to implement it. He thought the Tivo Bolt and Mini's were a great choice. I called my satellite TV provider and canceled the service a week out and scheduled John for the day that my service was terminated. John's installer Andrew is absolutely fabulous! He was at my house promptly at 9 o'clock in the morning on the day of termination. He installed all of the equipment helped me register for the Tivo service and equipment online and installed the antenna, TiVo Bolt DVR and my TiVo mini's for the additional televisions in the house. Everything was hooked up to my existing cable and linked to the wifi router. He got all the equipment working and showed me how to navigate the system. What a great guy! He is extremely personable and extremely knowledgeable! He indicated that he has done hundreds of these installations and he was very diligent in his endeavor. I have now enjoyed my first couple of days after cutting the cord and I love the equipment I love the installation I get great reception. I may miss a few cable channels but not the cost. I would highly recommend Cable Alternatives if you're thinking about cutting the cord with cable or satellite. Trust me since I have had one or the other for over thirty years and finally am not paying to watch my favorite shows on local TV.

The business appears to be shut down. I lfet two messages last week and one this week. No call back.read more