Last month I had an estate sale. A lot of items were brand new in the box. I scheduled online for DAV to do a donation pickup and alerted DAV that there will be 21+ boxes to give away. Whoever DAV sent to pickup took less than 10 boxes. I don't understand why a lot of items were left especially since a lot of boxes were new plus I had a box (with no lid) full of DVD movies + books. There was also 2 coffee machines left behind (new in the box) that wasn't picked up probably because it wasn't a Keurig ! Now I had 2 wardrobe boxes 1 full of clothes which DAV took but left the other. DAV never even gave an explanation as to why the other boxes were left behind, or ignored, or maybe whoever came to pickup the boxes was too lazy to grab more than 10 boxes (yes the books & movies were not picked up either !) Needless to say I had to make 2 trips to Goodwill who gladly & happily accepted the new items. I am veteran but this is the last time I am going to schedule ANY donations pickups with DAV. read more

Get Ali ,Aset, and Mergen to do your move for you and you know that you will be treated with kind hands and dependable knowledge of how to move you I recommend them highly from a disabled veteran. read more

My name is Ed Jackson an 8 yr Peacetime U.S. Navy Veteran who fought tirelessly for Benefits from the Veterans Administration. Finally after Standing in Line like every other Veterans waiting for their number to be called. I'm shocked that the VA finally took the time to review my issues concerning Service Relate Stuff. A VSO personel by the name of Mr. Wilkins, Domonique Wilkins Cousin the NBA player help me at my VA Appeal Hearing and they Granted my claim Mr. Torres the Supervisor must have taught the VSO personel at the DAV all that he knows please keep up the good work. THX DAV my appreciations on walking me through the process. Again Thank Ya'll sooo much. read more

I visit this office often to discuss veteran issues and my own personal claim, and the level of professionalism is beyond reproach. First, the office has recently been renovated and it looks amazing, sitting in the corner of the building, you have a view of the entire Bay and the San Francisco sky line. Second, the Support Staff that welcome you to the office our outstanding. The smile and greeting warms your heart and sets the tone for the meeting. Lastly, the officer's here are amazing, they go the extra mile for you. I spent years working on my claim and they took the time to explain the VA process to me and advised me on the exact evidence needed to file a claim. Thank you DAV! read more

I'd like to personally thank Michael W. for his exceptional service when I visited their office. He, on top of his obligations to DAV, is like an uplifting therapist that prides himself with helping folk with his personal experiences and wisdom to help navigate us through our struggles. I wish the VA could have him come train their people. read more

Okay, it's a non-profit. But I've always gotten excellent support. I've been waiting for 9 months to ask for a review of my claim because I couldn't wrap my head around what I needed to do. 1 visit-BOOM! done. Thanks Hoy! read more

We went here in 8/2018 to start the process for a disability compensation claim for my boyfriend as recommend by a friend. I've previously worked with our county VA service officers for 3 different claims over the years and can sing their praises. This office however felt like we were talking to the actual VA, not an organization in service for helping Veterans. The service officer sat in his beautiful corner desk, overlooking the bay area, and proceeded to arrogantly shoot down any possibility that a claim would yield results. It was the most discouraging encounter I've ever experienced with someone who is supposed to be in support of Veterans. I apologized profusely to my boyfriend when we left, and explained that whatever the service officer said was wrong, he has no idea what he's talking about, and this is not at all the experiencs I've had with other organizations. Months later we went online and filed a claim ourselves, listing everything possible that was in his medical record, despite the DAV officer only listing a couple of things that "would probably be denied." A year later and my boyfriend now has multiple disabilities from 0-50% ratings with a combined rating of 90%! Proof this DAV officer is providing a disservice to all Veterans. I would never recommend going here for help, please go online or visit your County VA office!!! read more

Wasted my time with assigned Oakland DAV NSO for misguidance and/or lack of training on not so new VA Process. Like any military command, the CO or it's management in this particular DAV VARO shares the blame for failure to carry out its responsibility and communicate to those seeking help particularly those that could potentially become a lifetime member (how they make money). My claims were not filed, NSO did not call back as promised, this office does not have direct number to transfer to when called so you play catch me if you can with the NSO, or it does not have a specific NSO email address. In short, I just lost 2 months on my claim that I could have done sooner had I not count on Oakland DAV for assistance. I'd say, Prepare for the Worse but Hope for the Best when dealing with this DAV office so you'll save yourself the frustration. Otherwise, seek help somewhere else. read more

6 weeks ago I asked if the DAV could help me with my claim. They said to call back in 10 days and it shouldn't take longer. After 10 days they said it's the VA that had a hiccup, but I called every week and asked for a call back and they never did. No new information, no courtesy call. Guess I was forgotten. As I asked them to help me raise my rating, they attempted to talk me out of it saying I should get a job, I shouldn't let my PTSD stop me from providing for my family. I haven't been able to hold a job and has had many issues with mental health, even staying in the psychiatric facility for a while. When asked what's the best course of action I should take to speed up this process, the DAV rep stated that I could do whatever I want, the DAV doesn't have to help me. The general feel I got from this DAV is that they don't care about veterans. It's no wonder the streets surrounding the building is filled with homeless veterans and it's people like these that drive veterans to suicide at the cyclic rate of 22 a day. Something needs to change, at least get Reps that at least act like the care. read more

I have been going to this DAV for over 25 years and have met some excellent Service Representatives over the years. There are 3 Service Reps there now that I consider as worthless, as a veteran that doesn't know the system you will learn nothing talking to these guys I really feel sorry for the veterans I've sent to them. They come back to me more confused and discouraged than before I sent them. Years ago I would send a veteran to that office and they would thank me and you could see the satisfaction on there face, now they say that was a waste of my time. I didn't believe that I personally have been there and was seen by each one of them at least once, you would think they work for the VA and not the DAV. I do go back periodically hoping the rotation has taken place and they have been rotated. I wish and searching for a place that I could send Bay Area Veterans I consonantly run into, to receive actual service instead of stories and Scenarios that don't have anything to do with what you are there for. I would advise veterans now to ask for the supervisor to speak to hopefully he or she knows about actual customer service. read more

I'm so glad I drove 1.5 hours so I could be turned away at 1120am because these jackasses take a 1.5 hour lunch between 1130 and 1PM. Don't bother calling them in between those hours cause they won't answer the phone nor can you leave a message. The DAV is a joke to get to. Got there and barely found the little ass directly saying the VA was in the North Tower, went through security they mumbled what floor. Come to find out, there are two banks of elevators and you need to take the one that goes to the 12th floor. The VA is on the 12th floor but the DAV is back on the 11th. Glad to see that running around for nothing is still the Governments prime directive. All this bullshit, and these douche bags lock the door early. Go screw yourself and I want my lifetime membership money back. read more

I asked the DAV for help to get my Pension increased for home care about a month and a half ago and they handled it in record time and got my increase for me, they are a great Organization for helping Veterans and I greatly appreciate their help...and I Thank them very much..... read more

Through the advice of a veteran, I am so thankful for the DAV. There has been a 5 year challenge with the VA to attain housing and car grants for my brother who is a Viet Nam vet, affected by Agent Orange. Once we reached out to them for help the struggle was over in months and my brother was finally approved for receiving the needed grants. So grateful there is a DAV!! read more

The office is located in the federal building which requires security screening. It's on the 11th Floor. They are open through lunch now. I was seen immediately by Mr. Eustis and he helped me understand my way forward. read more

Amazing service. This office works very hard for every disabled american veteran. THANK YOU!