Customer Service, Quality, Knowledge, and Timeliness. Last Friday, on the way home from work, I called a competitor and had an appointment for Saturday morning. However, on the way home, a buddy suggested that I swing by Discount Tire before going there. I am so glad that I did! Even though they were closing at Noon (I came in at 10:45, they got me in and put two (2) quality tires on my truck for the price of one (1) at a competitor's shop. So far, I have zero complaints. I will keep everyone posted as things progress. read more

I love your service To day I paid 85.00 And one tire free Thank you so much I always recommend my friends to your service read more

I had a little bit of an error on my truck but thank goodness they fixed it and worked with me to make sure all was well, amazing staff and the manager Matt is a amazing guy. Thank you read more

Purchased new tires in August. Had a flat on the SKYWAY. I called them, stilled quite stressed, to ask about the warranty I purchased. Employee was extremely!!! rude and less than helpful. Eventually hung up on me when I questioned the warranty. Attempted to call back, they would not pick up phone. Even tried to call from another number from the repair shop I was at...still no answer. Very UNPROFESSIONAL!!! When a customer is stressed, why did you agitate me further? DO NOT GO TO THIS DISCOUNT TIRE read more

Refused to take off and put on a loose tire. Told me to go somewhere else. Don't know whether it's corporate or the management, but they took my money the last time I came. Guess I'll just go elsewhere. read more

I was driving and got a large bolt in my tire when driving through Portage. I heard the thunk of the bolt head and headed to discount for a free flat repair. The bolt was too large and damages surrounding cords in the tire. I have a AWD vehicle and knew the recommendation about replacing all four at the same time. After trying to repair and then explaining that the bolt was larger than the 1/4" rubber plug, the manager Dan worked with me to get me back on the road with a set of tires at a screaming deal. I was already at 5/32" of tread left and knew my old tires were coming to the end. I'm grateful for them understanding the stress of a unrepairable tire and treating me well to get me the best result at the end of the day. My new tires will last another 60k miles! read more

Discount Tire - A large bolt that was in my tire. - Tires Near Me - Portage, Indiana

Always crowded and waiting. But you can wait at Panera and drive over when they are ready. Then it is a short wait. Free air and flat fixes. Prices are average. May have to wait on some tires to be shipped. read more

I would NEVER take my cars anywhere else!! I've had 2 emergencies in the past 2 months with 2 cars and each time they took care of us right away. These guys always take ca re of me, and my family!! Great prices and customer service!! read more

I had four new installed and balanced along with new valve stems when I brought them home one of them leaked slowly, it was returned to be repaired properly ended up taking it back a total of four times still not repair properly seems almost like it was set aside and then called me to come pick it up that it was done but it never was it's still leaked and they give me some mumbo jumbo about oxidation which I know is BS seems they let the tire sit and did nothing . Ended up paying to take it somewhere else and it was done properly no problems . read more

We've use the Discount Tire store in Portage for a few years now, and I don't forsee us using anyone else for tires. Your customer service is amazing every time we visit and we've always been satisfied with your services. Keep up the good work! read more

My granddaughter is a collage student working, and traveling to school. Her car started vibrating and because her dad uses Discount tire in portage she took her car there. They put new rimes on the car and chared her over $700.00 and the car still shook. They refused to correct the problem or refund the money for the rims. What kind of business takes advantage of a young woman like this and still calls themselves a service? Beware !!! read more

Professional, efficiently run shop. Everyone was very courtesy. Benny was very helpful and knowledgeable over the phone when I set up my appt. I had tires that just hit the market installed on my vehicle. While waiting, I happened to find my tires cheaper and Benny along with the manager price matched my tires immediately. Great customer service. read more

I've been a customer of this company for years, they were always very friendly and professional. Things have changed! I was there today and was told I needed a new tire, it had to be ordered. So went down the street while waiting to get my tire; the competitor down the street looked at it and fixed the tire. So from 110.00 to -10.00 and they were much nicer. read more

They made a mistake in not telling me that my 4x4 has to have matching tires. So when I left, I had a very bad thumping noise. I went to Dave's Auto shop in Hobart and they told me that I have to have 4 matching tires. The noise would continue until I put the matching 2 tires on the back of my truck. So I drove back with my hazards on at 20 miles a hour to get this fixed. I didn't yell or make a scene but I did let them know that I was very upset. I wasted my time, gas and my afternoon was shot. So not only did they put 2 new tires on the back of the truck for free, they upgraded all 4 tires since the 2 that I had purchased were the only ones in stock. To me this is customer service. Not only fixing the problem but making sure that I was happy. The manager even came over and talked to me. I highly recommend this shop for your tire needs. I'll definitely be back for future tires. read more

Went there today to get four new tires. Saw the young guy pounding on the socket to take my lug nuts off. He was using a medal hammer! I asked the manager what he was doing? I get told it's a common thing with Fords really!! They should have used the right sized socket this wouldn't of happened!! Will never go back there ever!! They really thought I was going to fall for that!! Tried to charge me for new lug nuts cuz they didn't think they could put mine back on!!! My car is only for years old!!! Pretty sad after I spent over $800 for new tires!! Then the so called manager comes to tell me he put all new lug nuts on my car for you!! I guess after your employee destroyed the ones on my car pretty sad they think your stupid cuz your a women!!! One thing I do know is I have common sense. Their corporate office will be hearing from me for sure!!! read more

Discount Tire - Tires Near Me - Portage, Indiana

Trailer had to get the tires changed and it took me about 5 hours of waiting and they balaced the trailer wheels which made them bad while driving. read more

I had a nail in tire. They fixed it free of charge. I was in and out in 15 minutes. All employees extremely courteous.

Got four new tires put on my Dodge caliber and when I picked it up I heard a grinding sound. So when I got home I seen My spring was broken so I went back up to discount tire and they pretty much said they can't do anything and it didn't happen there, all they do is put tires on and off. When I told them that my car wasn't in that condition when I gave it to them And it happened on their watch all they said was stuff happens read more

Discount Tire - Tires Near Me - Portage, Indiana

You can take my order for wheels and shove it. Your idiots at the Portage Indiana store misquoted me on the original set of wheels I ordered, telling me they were in stock but were not. So after waiting two weeks with no calls or updates, I call and wait on hold for 30 minutes to be told they are now backordered after being assured it would be no more than 5 days to get them. I decide to order another wheel option and am told 3 days max. That was two weeks ago, again no calls, no updates. I called again, same long on hold time, to be told there was an error and they only had two of the wheels at the store. That was last week. Now they call today saying the other two have arrived, but they cant schedule me to bring the car in to install them until May 3rd. So over four weeks, with minimal to no updates, and I'm told to wait again. I have been a lifelong customer with Discount Tire, but that ends today. I can have wheels and tires to my door by Monday from Tire Rack and take them to another shop locally owned and operated to be installed and not deal with this. You have wasted my time, and I will never shop at one of your stores again, nor would I advise anyone to. Fix your customer service, and the honesty of your staff. Again, cordially take my order and shove it. read more

Scheduled a 10:00 appointment two weeks ahead of time. Showed up at 9:50. An hour past my appointment time my vehicle is still in the parking lot not touched. I don't understand the point of scheduling an appointment, if I'm gonna sit for an hour before they touch my vehicle. Totally unacceptable, time is precious, people can't afford to waste it sitting here. Smh read more

Really always seem understaffed and overly busy. Rarely will answer phone. I had to wait two weeks for the first available appointment. My appointment was at 1 pm. They didn't get my vehicle in until 2 pm. Then another hour to install 4 tires. NASCAR put crews put 4 tires on in 10 seconds? Lol. I don't know, I'll try another place next time. read more

Oh my gosh. I can't say enough nice things about this place. Or the guy who helped me; Patrick. They were fast friendly and informative.

I heard this place fixes flats for free, so when I got a screw in my tire I took it in. The guy at the counter said it would be about and hour to an hour and 20 minutes. I walked to Menard's across the parking lot and looked around for about an hour. I got back to the store and they took my truck in about 10 minutes later. 45 minutes after that, they pulled it around to the door and said it was done. I mentioned to the guy who waited on me that it must be a busy day. He said he was short two technicians. When he handed me my receipt he thanked me for being patient. It wasn't the best way to spend two hours, bit it was free and the staff was courteous. I will keep them in mind when shopping for tires, although price is what will determine where I buy them. read more

I have purchased tires for multiple cars here. I have never had a bad experience. Everyone is straightforward. If someone doesn't know the answer to a question, they get someone who does right away. Those working with customers have been nothing but professional with myself, or any other person I have seen them interact with. Tire prices are fair, and they will match if it costs less elsewhere, and I can conveniently set an appointment online or on the phone. I would definitely recommend Portage Discount Tire to friends & family. read more

Carl is by far the best. He is very hard working and has an awesome attitude. Check out the issue I was having and made great recommendation. This guy can really multitask. read more

I went there a couple of years ago to see if they could find a very slow leak on a tire , after another place couldn't . Well not only did they find it but they were able to patch it and did it for free!! Since then I have recommended them to two other people for tire patches and they also had a good experience. Now the best part is , I took my truck to them to inspect Michelin tires for a Michelin warranty . From the minute I spoke to the gentlemen on the phone to see if he could take a look at them all the way through the process the guy was amazing : professional ,fast and courteous! All in all I have I'll be a customer here for life and spread the good word on them. read more

Assistant Manager (I think Markus) asked me for my address for my account setup but I said I didn't want to provide it. Treated me like a dumbass for declining and am not interested in coming in again. read more

A little out of my way, but gave me a great deal on my tires. When they did not work for my vehicle, they replaced with the original factory tires at a lower price. The team in this store is phenomenal. Omen is great and really cares about his customers.. However, they were all friendly to every customer, made me feel like family. I would recommend this store to everyone.... read more

Damaged my car and will not repair it. They use large flat style car lifts. They did not block my frame when the lifted it. This broke my factory stainless steel dual exhaust. They paid to have the pipes patched, poorly, with standard exhaust pipe. When the lifted it, it also broke two manifold studs off in the head. They would not fix this. They referred me to corporate, who will not even return my calls. The sales staff has the same hook with every customer which is all about moving product instead of service. All I wanted was two tires, not my 22 year old garage kept car to be damaged by a bunch of young careless techs. read more

We were driving from Chicago to Michigan and got a flat tire a few miles away from this Discount Tire location. We were able to change it to our spare, googled the closest tire shop, and fortunately discovered Discount Tire. I can't recommend this location enough. They were very friendly, provided great customer service, and we were in and out in less than 45 minutes (maybe even less than 45 minutes, we enjoyed talking to them the entire time we were there so it went by fast!). We did end up needing a new tire, our old one wasn't salvageable. They walked us through several options, and even ended up finding a used tire that we ended up buying. A+ all around, highly recommend! read more

I had such a good experience there. My sister had her first flat tire and Dustin helped us a ton. We really felt welcomed and not too clueless. read more

My car needed new tires. They brought the tires in from the warehouse, and called me promptly the next morning (today). I scheduled a time, came in, and had them installed. Took approximately an hour. They gave me good feedback, and left a sticker in the corner of my windshield for when to rotate tires next. I would highly recommend them for you tire needs. read more

I made an online appointment to get new tires the day before the work was to be done. Their website recommends arriving ten to fifteen minutes prior to the scheduled service; I was able to get there eight minutes before my appointment and noticed every bay was filled with vehicles. That's to be expected with this type of business and I figured I would be in for a long wait. No big deal. I am a patient and flexible person and was prepared to be there a few hours or as long as it was necessary to finish the work. What I didn't expect was to wait at the showroom counter for six minutes without any kind of acknowledgement whatsoever. This, despite a worker who entered and exited the showroom three times and another repairman who came in to speak with a different customer. The first gentleman had to walk right past me each time he went to and fro but never uttered a word. No "Hello," "Someone will be with you shortly" or "Has someone waited on you, sir?" He didn't even nod or smile, which would have been *something.* The third time he sauntered in, he answered the phone, which had been ringing for two minutes straight. As for his co-worker, I realize he was there to speak with another customer but he too could have taken a few seconds to let me know help would be available soon. Any sort of affirmation would have been suffice but after six minutes of non-communication, I decided to leave. I assume that Discount Tire employs a clerk whose responsibility is to take calls, wait on customers, etc. Perhaps that person was in the restroom, which is completely understandable. Two workers allowing a customer to wait for six minutes without any sort of acknowledgement is unacceptable, not to mention no one being available to answer the phone. I will NOT make a return visit to this location and after reading the reviews regarding poor craftsmanship on yahoo.com, perhaps this was a blessing in disguise. read more

Always great service and willing to help. Whether it's putting air in your tires, fixing a hole in your tire, or selling u four new tires, they treat everyone the same read more

great customer service! the music they had playing made my short wait even shorter! they explained to me what they were doing and the condition of my current tires. plus, if you buy tires from here you get free rebalancing and rotation! once they were done they handed me a written form of their actions, and i found my car pulled to the curb, on with the door open and ready for me to leave. great place! read more

I can't say enough good things about this place! Great service, awesome attentive personnel. Always know how to solve a problem even with worn rusted tire pressure sensors. They re-built it for free and rotated my tires also free of charge. I will definitely come back for set of new tires and I recommend anyone to do the same! Thanks guys! read more

Their service is horrible. I had an appointment when I showed up they let 6 people go ahead of me that did t have a appointment. So don't believe them if the say if you get an appointment you'll be serviced first. I waited around 2 hours. read more

These guys took car of our daughter's low tire light while driving by herself from Chicago to Michigan - couldn't find a problem and didn't charge her. Great, fair service and nice guys! Thank you! read more

I got a new set of tires installed here today during an extremely busy time (Saturday mid-morning). Note that you're able to shop for tires and pick an appointment time on the Discount Tire website - so that's what I did.. I HIGHLY recommend that, by the way. Anyway, because it was very busy I stood in line for a few minutes, and I could've been annoyed by that. But as I watched employees interact with other customers, I noticed that each customer was treated as if they were the most important customer of the day. When I was helped, I was told the tire installation would be 45 minutes. I left and went to lunch, and they were done with my vehicle before I was done with lunch. The employees here are really polite and professional, don't use high pressure selling, and treated me with respect. Also - there's a pretty good array of tires to choose from (less expensive to higher quality). I was also given a rebate that I wasn't aware of, so that was a nice bonus. I'll definitely go back here. read more