My cousin took her dog to have the nails trimmed, good service but the fee was a little strange…read more $28 of the 50 went to the hospital and the remainder went to the tech. Strange business practice to me. I'm guessing the techs do not get paid hourly.

A little bit overdue by 4 months, but I wanted to share our experience. I was taking my son and a…read morefriend to go enjoy the day at South Mountain State Park but along the way we spotted a turtle in the road. We usually just move the turtle off the road in the direction of its travel, but my son said it had just been hit and it was also bleeding. Not sure how to help, we went to the nearest vet clinic, Hope Animal Hospital to ask if they could help. They were so kind to us, took the turtle back for an exam, and determined the fracture went too far to salvage, so they took the turtle off our hands to euthanize. They didn't ask if we were regular customers first, they didn't ask for any payment, they just showed us and the turtle compassion. It was nice to know this little creature wouldn't have to suffer in the hot sun on asphalt. We were able to continue to our destination and felt good knowing we left the turtle in good hands! Every experience we've ever had with Hope Animal Hospital has been wonderful, what a lovely place! Cody Ruppe, age 12 Shelby NC

I took my guinea pig in today, and the staff were incredibly kind and helpful. When I arrived, they…read morechecked with Dr. Martin to see if he would be willing to examine a guinea pig. He was honest that he doesn't see many guinea pigs and isn't a specialist, but he was willing to help and do his best. What really impressed me was that he took the time to review his guinea pig reference materials before prescribing medication to make sure he was using an appropriate treatment and dosage. I appreciated his honesty, care, and willingness to help instead of turning us away. While they may not have all the specialized equipment of an exotic animal clinic, they treated my pet with compassion and took my concerns seriously. I'm very grateful for the care they provided and would recommend them to anyone looking for a veterinary team that truly cares about their patients.

Ok... I'm finally ready to talk about this…read more.. The morning I woke up and found Scully Cat lethargic, I was completely distraught. I wrapped her up in a towel and drove to the nearest clinic to me, not knowing if they could help, because it was just a spay/neuter clinic, but it was so close to my house, I just went. They were extremely kind and told me that they unfortunately couldn't help, but that Boulevard Animal Hospital was just down the road. So, I got back in my car and went straight there. When I arrived, the receptionist was very kind, I told her I was waiting on payment from a client, but Scully was actively dying in my arms. She said she'd see what they could do. After about 5 mins of waiting, they got us back into a room, the tech came and took my information and said the vet would be right with us. This is where it completely went south. Dr. Martin walked in and the first thing he said was: "Ok, I need some information, because none of this makes sense." Which was bewildering, but ok, I explained again. Scully was my foster fail from the humane society. I had stopped at a different clinic first because they were so close to me, they referred me to Blvd. And her most recent vet records were at the office I used to work at. Then, he moved onto payment. I explained again that I have a client that usually pays me Sunday nights, but she hadn't yet (this was Monday). And that I also had money from Rover that had already been released, but hadn't hit my bank account yet. "So you can pay today?" "Yes." "So they can call you this afternoon and you'll have it?" "Yes." (Keep in mind that my sweet baby is actively dying in my arms) "I really could just do it for free with all the people who never pay. I could pay everyone in the building a year's salary with what we don't get paid." "I understand, but I'm just waiting for the money to hit my bank." "Well, are you wanting her back?" "I would like her to be cremated." "Well, we definitely can't do that until you pay." "I understand, my pay has been released, I'm just waiting for it to hit my bank." "So they can call you this afternoon or tomorrow morning and you'll have it?" "Yes." FINALLY, he decided he'd asked me enough times, so he proceeded. I left absolutely broken. My sweet girl, left to suffer... over $91. The very SECOND that money hit my bank account, I started calling. I believe I called 7 times that Monday and left a message. No response. Tuesday, I called multiple times and ended up leaving a *slightly rude* message. Shortly after, I got a call for payment. I told the receptionist what had happened with Dr. Martin and how upset I was about it. Who HOUNDS someone about payment while letting their baby suffer, and then can't be bothered to take it??? Almost immediately after that call, I got another one... from Dr. Martin himself "apologizing" for the situation. It wasn't an apology at all, it was damage control. He ended up telling me: "At the end of the day, it's a business." Sir, your business is compassion. If you can sit and watch an animal suffer because you're worried about a $91 payday, you've lost the plot. (I do have a recording of the conversation, if anyone wants it, they are welcome to message me.) To add insult to injury, there was a miscommunication with the crematorium, somehow... They changed her name from Scully to "Sally" so I've got that nice little momento. Not to mention the horribly smudged paw prints I was sent. Please, if you care for your pets, don't take them to see Dr. Martin. He does NOT care. After all, at the end of the day, it's just a business.

My Chihuahua (Cynda) got hit by a car, I took her here, Dr E was very concerned and done a…read morethorough exam, she is all better now. The price was better than any other vet. The staff was extremely helpful and happy to see her, will be making this her full-time Dr now! Couldn't have asked for a better staff, highly recommend.

I can't say enough good things about Dr E…read more He does this for the love of the animal. That's a good vet.

I cannot even put into words the level of unprofessionalism that I just experienced from Selena at…read moreGrace Animal Hospital. I had concerns about my cat, Max, and when I called to try to book an appointment for him to be seen there was a representative named Selena that continued to interrupt me during my explanation of my cat's condition. Selena then proceeded to argue with me about their previous availabilities and easy extremely rude asking me "Would you like us to see your cat or not?" No, Selena, none of my animals will be left in the hands of someone who sounds as if they are one bad day away from possibly abusing someone's pet. EDIT TO MY ORIGINAL REVIEW: (IN RESPONSE TO OWNER REPLY) Dear Owner, Had you actually listened to any recordings of any phone conversations, you could clearly see that Selena your customer service representative is nowhere near qualified to be dealing with the public. I was interrupted multiple times when trying to explain my need to have my cat seen. Selena was argumentative about available dates, and when I mentioned to her my concern about bringing my pet there because of her extreme unprofessionalism and her attitude, she was clearly dismissive and did not care to entertain our business any longer. You should be ashamed of yourself as a business owner for defending such customer service. I would fire one of my customer service reps without hesitation if they treated any of our clients the way I was treated. I will continue to spread news and make our community aware of the extremely unprofessional means that not only how your staff disrespects its clients, but how their management defends such an inexcusable level of customer service. You all should be ashamed of yourselves.

I've been going to Grace Animal Hospital for many years, and I absolutely love them. Their care is…read moretop notch and I can tell they truly care for all animals wellbeing. Highly recommend.

My regular Vet was closed today and our dog Loki, who has been battling congestive heart failure…read moresuffered an emergency and Tri-City was able to see us. The team at Tri-City provided compassionate care for Loki even though he isn't a patient of theirs. Regrettably, the decision was made to allow Loki to cross the "Rainbow Bridge" to end his suffering. If I did not currently have a Vet, I surely would have one now!

One of the most professional yet friendly places in Forest City. Anytime we have issues with our…read morepets, or have boarding needs, we go here. We've never been disappointed with anything, or anyone. We have recently had our middle-late aged neut. male cat diagnosed with feline diabetes, we were shocked, and initially believed it was a thyroid issue. The professionals here got to the bottom of his issues, and helped us get started with insulin, and a change of diet. We're hoping he has many more years now that we've figured out his issue, and are taking care of it. Thank you!

This office is the best . Friendly caring staff . The Vets are Friendly caring and professional. I…read morewould recommend this office if your fur baby needs to be seen Clean environment.

they did diagnose my dog accurately with a torn ACL. The only thing I don't really care for is…read morethey don't take appointments. You just have to show up and wait. I don't have that kind of time to waist. You could be there for hours before you pet is seen. Their pricing is no different than any other vet in the area.

I've boarded my dog here several times. My dog is fear aggressive and will not let strangers handle…read morehim and the staff have always been very accommodating with his issues. Very satisfied and will definitely continue to come back.

I had an appointment for my beagle "Pete" at Cross Country Veterinary Hospital Thursday June 21…read more2012 at 6:15PM. I arrived at 6PM. I left "Pete" in my truck with my Wife, and told them I'd bring him in when they were ready to examine him. At 6:50 they went to my truck, with a syringe and put him to sleep, without an exam, and without consent from me or my wife. They just grabbed my dog, and stuck a needle in him without even telling my wife what they were doing. I was waiting inside in the waiting room, but when I saw them go to my truck I immediately went out there, but they had already gave Pete the lethal shot. I'm still in shock. I suppose since they close at 7 they were in a hurry to get home. My recommendation is STAY AWAY FROM CROSS COUNTRY VETERINARY HOSPITAL. THEY INTENTIONALLY KILLED MY DOG, WITHOUT MY CONSENT, AND WITHOUT FIRST EXAMINING HIM.

Awful Awful Awful. Since the father retired and his daughter took over Awful. I was a client for…read more28 years but no more. Dr Kassie hasn't a clue what she's doing. Her father is still doing the operating. I will never go back never

Wonderful people! They really care about your animal.read more