Avoid this place at all cost. I ordered a pair of brand new monitor speakers. They came and they are clearly broken. They hiss and hum. After I jumped through several hurdles the "support" insisted I undertake (eg taking several videos, answering the same questions over and over) they sent me a postage voucher. But it only covered one speaker, so the other just returned to me. The one they received they claim is functioning normally and sent back to me. I'm seeking other people who have made similar experiences with these guys as I intend to drag them to court. Please contact me at roger@rogerroulette.com read more

Horrible customer service! They refused to replace my keyboard under warranty as the usb port was damaged, but did not tell me before I spent $20 shipping the keyboard back. They then wanted to charge me $30 plus $80 inspection fee if I wanted the broken keyboard back. I was never told that the broken usb port wouldn't be fixed under warranty when I described the problem to them up-front before wasting money on shipping. read more

Poor customer service. In fact, several staff are arrogant and plain rude. Operation reeks of a backyard operation, they'll take your money for a sale, but anything over and above, you're out of luck. Has the misfortune of faulty gear, they were advised within the first week but they still demanded $200 to get it fixed - claiming that warranty doesn't cover them testing the problem? what the? Even after being told that I required the item for upcoming gigs, no sense of urgency. No courtesy emails, phone calls to follow up. Avoid this place. Either go to Store DJ or buy online. read more