I have been to this DMV many times in the last 20 years and have had ok experiences. But today, my…read moremom and I went and tech number 09, Jason, helped us this time. He was so kind, so respectful, and so helpful! He helped us so much and did everything quickly. We were praying for a kind dmv employee to help us, and he was definitely an answered prayer! Thank you Jason for all your help and for treating us with kindness!

I visited today to apply for my California Real ID/driver's license, and unfortunately my…read moreexperience with Beatrice (window #3) was extremely disappointing. From the beginning, she was rude, dismissive, and unprofessional. She told me I needed to leave and obtain additional documentation without taking the time to explain my options or try to help further. When I politely asked if someone else could assist me or if I could speak with a supervisor, I felt like my concerns were brushed aside. What upset me the most was when I asked for her name. Instead of responding professionally, she raised her voice and told me she could not provide her last name. The interaction left me feeling embarrassed and disrespected. Thankfully, after requesting assistance again, I was helped by the employee at window #1. He was patient, respectful, and took the time to review my situation. Because of his professionalism, everything was completed successfully for both myself and my son. I also spoke with a supervisor and completed the DMV survey so management is aware of my experience. No one expects perfection, but everyone deserves to be treated with courtesy and respect. I hope this feedback encourages better customer service, because based on my experience, Beatrice should not be in a customer-facing role unless her professionalism and communication improve.

Multiple people complained to the guard about an inebriated man whose pants kept falling down, but…read more*I* recognized him for what he really was; a deep state MK ultra plant designed to make you go home and take stock of your own life, and come to the realization that, "it's going to be okay." The guard seemingly investigated each complaint and also evidently understood what I suspected, and did nothing, especially not remove this gentleman from our collective. I saw the man in question with my own eyes, who could not (OR would not?) deign to keep his eyelids lifted for his drivers license photo, whilst his pants fell down to his ankles because they were unsupported by a belt that hadn't been fastened around his waist. He also attempted to flirtatiously offer his place in the photo line (a slurred, "ladies first") to a woman who clearly was not attempting to have a drivers license photo taken, which I thought was rather chivalrous of him. He exercised a titans grip upon a paper Trader Joe's grocery bag, which I can only assume was loaded with cans of Simpler Times. All DMV employees allowed this man to renew his drivers license, exit the building, and presumably operate an automobile. He is truly an unchallenged champion who walks (and drives) amongst us. I am impressed. I knocked off a star because it took 5ever to renew my drivers license. I cannot for the life of me fathom what could possibly be bogging down this process.

Try to avoid this dmv! I came with a problem that I didn't know much information about and asked…read morethe right as you walk in for help, he gave me a slip telling me i'd be able to speak to someone at the window so that i'd be able to get a number to contact for help regarding the ca dmv wallet. When i was called up to window 17 and politely presented my situation and what I needed help with, the old white man behind the window was extremely aggressive and rude, I froze and didn't even want to speak because I was so shocked at his outrageous manners. He asked if I needed help with classic dmv procedures and he doesn't know anything about my app and started explaining to me what the dmv is. Definitely felt rooted in racism and sexism but whatever, he walked away and told me to go to another window (19) where he told another younger man "so she needs help with some app.. yeah.." gave him the piece of paper I got from the front, scoffed, and walked away. The younger man was definitely more civil and respectful and was able to provide me with the contact information and help I needed. Only reason i'm writing this is because I can tell from how comfortable the old man was having this arrogant cocky attitude with me that he's definitely had it with others before.

This review is only and specifically for DMV employee Michelle! She went above and beyond to help…read moreus register my dad's truck that had been stolen 30 years ago! We weren't even at her window but the lady couldn't help us so she took over. Also the lady we had the previous week had attitude. So in short, thank you Michelle for your kindness professionalism and keep up the good work!

I'm 20, I went to get a DMV drivers behind the wheel test. From the moment the employee stepped out…read moreof the building he was Rude and Degrading. My elderly mother was in the back seat of the car and had no idea she was not allowed to be with us. He proceeded to side eye her and also raised his voice. As soon as we started d I found his energy very negative . I'm not going to name him because i believe it could jeopardize his job. But cmon, you let an immigrant that can barely tell me his name and that wasn't even born in the USA to give drivers tests. Absolutely mind-blowing. Don't come to this dmv for any reason other any renewing or basic appointments. Don't DONT, waste your energy and time. California is a _______

This review is strictly for Davina. She was a huge help, assisting me with my out of state…read moreregistration. Very knowable, and patient. Thank you for your help Davina!

They have eliminated a human at a check-in desk, so human customers are wandering around trying to…read morecheck in. There are 2 signs at knee level saying to scan the QR code. Human customers frantically searching for the QR code to scan on their paperwork. Then we all stand in the middle of the room yelling, "My paperwork does not have a QR code --HELPPPPPPPP!" DMV workers roll their eyes and one yells back--the "You don't scan the paperwork--You scan the QR code that is on the sign (at knee level)!" Once you do this you are asked what service you need, then they text you (interesting assumption that everyone has a smart phone, lots of seniors only use a flip phone if any mobile phone at all) with a passcode that you are supposed to put into the page you QRd. That then gives you the a letter and number combo that is the magic letter and number combo you use to be called to the counter. Several people had made appointments online, but they still have to go through this absurd process. You can hear people mumbling, "So why the heck did I need to make an appointment if I still have to go through this process for a number to be called to the counter?" When my turn finally came, I had already filled out my paperwork as described on their website, but it turns out that they have never read their website, so there was a lengthy meeting of staff in the supervisor's office in how to manage my transaction (this alone left me feeling like this crew has no idea what they are doing and that my paperwork is probably going to be done incorrectly). I paid my fee and was given temporary paperwork with the "official" paperwork to arrive by snail mail later (no one knew when). DMV is never a fun place to visit, but this non-human (literally) process is the craziest I have ever encountered.

I've been to this location multiple times over the years. One of my kids took the written test and…read moredidn't pass the first time. That day, the line was extremely long even with a 2:30 PM appointment. By the time we made it to the window, they said she couldn't test because it was after 4 PM. We had to wait through a slow-moving line, which wasn't our fault, and once I pointed that out, they allowed her to test. When we came back for her second attempt, the staff member who took her paper said "again?" in a rude tone. She was already nervous, so that was unprofessional and unnecessary. Because of the experience, we ended up going to another location for the behind-the-wheel test. My son eventually took his behind-the-wheel at this location and had a much better experience. His tester, Carolina, gave clear directions with enough notice and provided helpful feedback afterward. He passed, and I was relieved, especially after hearing mixed stories from others. Overall, this DMV can be frustrating and slow, and some staff can be rude, but there are also staff like Carolina who make the process much easier. There was also a woman at check in that was super friendly and helpful, but I didn't catch her name. She even wished my son luck for his test.

Two months and I was still waiting for my ID to arrive so I visited DMV…read more Waited an hour and a half for my turn only to be told that they CANNOT issue an ID despite having ALL the VALID and LEGAL documents stated in their own website. The two female clerks I spoke to today are either misinformed, naive, or just can't be bothered to look up my pending application. Worst DMV indeed.

I made an online appointment to renew my license with less than a week's notice. I live in the Bay…read moreArea but it was Wirth going to Capitola because I got an appointment so fast. Even better, it was a seamless experience to renew my license. I checked in before I got there and my number was up when I walked in. I was there for less than 10 mins. And unlike most DMV staff, the staff here were friendly and seemed to enjoy their job. The best DMV experience of all time.

When you get here the appt line and non-appt line share the same double doors so get in the correct…read moreline. The non appointment line was at least 15ppl deep and wrapped around the building. The appt line was no wait for check in. With that being said schedule THAT appointment! Aside from the typical sit and wait til your number is called they have a system to control the chaos. With 15 windows and 6 clerks working hard to process the craziness that comes with DMV stuff the overall atmosphere was calm and subdued: no angry people, no antsy drivers, no rude employees. I had an appt at 2pm but checked in early at 1:45pm. Total time spent here for waiting and processing was 40min. I was absolutely happy about that.

This lady forged my signature. I found out when I went to the dmv about papers that we trusted her…read morewith. BIG MISTAKE. if you want something done, DO IT YOURSELF. DO NOT TRUST HER. The place is not professional, it smells like cat. Esta señora falsificó mi firma. Me enteré cuando fui al DMV por unos documentos que le confiamos. ¡CRUDO ERROR! Si quieres que algo se haga, HAZLO TÚ MISMO. NO CONFÍES EN ELLA. El lugar no es para nada profesional, huele a gato.

From the owner: Ramos Insurance Solutions offer free quotes over the phone, text, or in office…read more Hate waiting at in line and the stress caused by going to the DMV then stop wasting time & stop on by our office at 1332 S. King Rd San Jose Ca 95122 for any registration needs. Registration Ramos & Alvarez is a registration service office, funded in October 0f 2003 for better assist the busy individual in the registration process with the Department of Motor Vehicles. Salvage Renewal Lien Sales Out of state Sub Sticker Disability Plates Name Transfers Release of liability Change of Address Personalized Plates Registration Stickers Make your payment due to suspensions Take cars to CHP Anything and everything that is DMV related except ID & DL

I went in for DMV registration and they told me. My DMV fees was $155 & $45 for their fees. The…read moreplace looks more like a taco joint than a DMV service. It was shaddy and I felt weird with all the Mexican people looking at me. I got nervous so I went to another DMV place down the street and they only charge me $108 for DMV fees. This place was trying to rip me off by adding more money to the DMV fees!!! DO NOT GO HERE, unless you want to get ripped off!!!

From the owner: Auto Insurance, DMV Service,read more