I've been calling for week. Literally. Sometimes multiple times a day only to be hung up or…read moresimilar. I've never dealt with such poor customer service. I continue to be without a license despite having insurance. People here hate their jobs.

Call at your own risk of getting wrong/false answer. 2014 told my trailer didn't need to be…read moreregistered (under 200 lbs tongue weight and less then 2000 lbs), when I got a ticket for unregistered trailer called again and was told just needed a photo, weight from calibrated scale and bill of sale....wrong again. New York State cares nothing about it's people, it is only a huge money extortion machine - lie to you, charge you for it then lie again.

I came here to take my permit as I have not drove in years due to a brain injury. I surrendered my…read morelicense shortly after my accident 3.5 years ago because I was in no way able to drive and mad that the hospital let me leave with a license. I now feel I can drive again so I made an appointment and he to go to Albany from Hillsboro, but Albany is where I got my TBI so full circle? The sad thing is that we had signed a form that I don't remember and need a physician ok to get my permit. The person helping me was nice and explained it to me and is having the form sent to my house to have my doctor fill out and then nice that done I can go to the Hillsboro DMV and take my permit test as you don't need appointments anymore. So waste of time and drive but no their fault and I at least had a nice drive with my husband. The DMV here definitely was dead just a few people in there.

I live in NJ & received a letter stating my license Cannot not be renewed & to call 518 486-9786…read more Cannot speak to a live person at this # since my NJ license # comes up incorrect & the call gets rejected.

Not a bad DMV. Was able to make an appointment online. As soon as I checked in, the called me…read moreminutes later. Lots of stations and many people there but moved quickly. I was out on 30 minutes. Definitely need more parking, but other than that pretty efficient.

Is it actually possible to have a good experience at a DMV? Maybe hard to believe, but yes, or at…read moreleast it was for me. This office is very well set up, with multiple windows open, including a reception area that adds a second person when the line backs up. The woman who processed my request could not have been more friendly and helpful; it was a pleasure to work with and converse with her. Visiting here was one of my last chores for my recent move. I put it off as long as possible, not expecting it to go well. I should have come here first!!!

I dread going to the DMV! Going to this office was so easy and seamless. Our transaction was picked…read moreup from where we had a glitch. They told us what to do didn't have to wait in other lines. Got new picture, got eye test and was issued temporary license right on the spot. The fastest and easiest experience ever. Thank you all so much.

My visit to this DMV was surprisingly quick, friendly, and pain-free. It's easy to complain about…read morebureaucracy but these are people and they treated me like a person. In upstate NY that means with a dash of humor and candor. So rather than bitch about parking and paperwork, I thought I'd just be honest.

These folks are magicians with the DMV. Nikki was able to easily sort out a title affidavit issue…read morethat I was told at TWO DMV locations was unsolvable without getting an entirely new title (which wasn't going to be possible). I will never go to the DMV again. They are worth EVERY PENNY of their fee - which is QUITE reasonable for their value add.

We used NY Tag and Title to get my don's car registered. He lives in Brooklyn and we wanted to…read moreavoid the hassle of NYC. Anthony was great! So helpful and they got it done for us so quick. We drive from Massachusetts to Albany and they took care of the rest. Couldn't have been easier!!!

It's been just over two years since my last visit here and my return was for the same purpose as my…read morelast visit. I was surrendering plates in order to have the car removed from my insurance. I believe there have been some procedural improvements since my last visit. You now sign-in on an electronic notepad with your name and then select from the categories listed, the purpose of your visit. Surrender Plates was clearly displayed as a choice which I selected. I was then instructed to take a seat and watch one of the progress screens mounted on the walls and wait for my name to be displayed. I had arrived at 2 pm and noted on the display screen that there were about twenty people ahead of me. I can now attest to the fact that the seats are comfortable. There were between four and six of the ten clerical windows open during the time I waited. Each time a clerk became available a series of tones played, and a waiting customer's name was displayed on the progress screen with instructions to proceed to the appropriately numbered clerical window. And how long did I wait? Twenty minutes. I paid the required $1 fee for surrender of plates and left with my receipts after a total of twenty-three minutes. The clerk I did business with was pleasant. Overall experience, still 5 stars!

I needed a non-drivers ID. I held onto an old invalid ID for the past 8 years as proof of identity,…read morebut I need to find a new apartment in the new year and my old ID wouldn't cut it anymore (for that and other reasons). First, the good thing is that I didn't have to wait too long being it's Christmas Eve.. but the process of getting a non-drivers REAL ID didn't turn out to be anything like I expected. :( I did extensive research before I visited to ensure I had all my documentation. I even had to get a certified birth certificate since when I visited about two weeks earlier, they told me that my copy wasn't good enough. A couple of weeks prior to that, I mistakenly forgot my documentation, so this was my third visit. Within about 15 minutes or so, I was called. I presented everything needed according to the NY DMV website and was told I was short by one point. :( Then I was asked for my old ID. I thought that would help with the identification process and presented it. I was told it was expired (that's why I was there, and I clearly indicated on my application that I had an expired ID!) THE REP GAVE ME BACK MY OLD ID, and then asked if I had a credit card. He said it would satisfy the last point. I gave him my debit card and that satisfied all criteria. I got my (UGLY) picture taken and then met him back at his window. He told me everything was just about done, but then asked for my ID again. I gave it to him and he told me that I had to surrender it. SURRENDER IT?!?!?!? I was shook! WHY??? It's 8 years expired with my 28 year old face on it! I explained that I got a driver's license but wound up never driving due to anxiety and poor vision, and used it for identity purposes. He was intrigued and understanding, but told me it was part of their protocol. I asked him what they do with the old licenses and he said they SHRED them! I said if you're just going to shred them why can't I keep it? He spoke to a fellow Rep and she came over and said they take your license and staple it to your paperwork! (I question how true that is since my old license was INVALID by many years, so what's the point of THEIR keeping it, especially since it didn't satisfy proof of identity, ANYWAY??) Then she said that if I'm caught with an old license and a new one, it's a $10,000 fine! Make it make sense! I saw in Reddit that not every DMV takes away your license. They'll just punch a hole in it and give it back to you, or tell you to destroy it, yourself. And we're talking about UNEXPIRED licenses that are being upgraded or replaced, for some reason. In contrast, my old license has long been invalid and I had a photo on it that was nearly 33 years old!!! WHY is keeping my old license so important to me? Well, that's a pretty personal matter, but the short answer is for nostalgic reasons... so it hurts me SO much to have to give it up, only to know that they're just going to destroy it. :( As an aside, I want to say that I didn't mean to give the Rep that serviced me a hard time. :( I just couldn't understand, first, why I didn't INITIALLY meet the 6 point criteria when the NYS DMV says otherwise, and two, WHY surrending an 8 year EXPIRED/INVALID driver's license administered almost 33 years ago with my 28 year old face on it HAD TO HAPPEN. :'( The 4 stars this place would have gotten was ruined (for me) by this very thing. It's NOT fair, and I HATE their stupid "protocol". :(

The Schenectady DMV is closest to me. It was a great…read moreexperience for my second visit there this year as well as for my first visit. Five Stars for both visits. I made an appointment since they are needed on M-W-F, but no appointment is needed on Tuesdays and Thursdays. Appt. times have a 45 minute window. I arrived twenty minutes before scheduled time of 10:00 am. Check in was quick and efficient. I completed my business in a little less than 20 minutes! The very large waiting room was modern, clean, well lighted, and well ventilated. The chairs were comfortable. They have handicapped desks available. The electronic appointment screen showed the numbers of next in line as well as the window to go to. The appts were also announced. Numbers are called out as well as window to report to. There was an easy view of the screen from all over the room. The transaction windows were spaced apart and private. The staff member I had was courteous and knowledgeable. I was pleased with the service I received. I was more pleased with the speed of my visit. I was in and out in less than 20 minutes! The parking lot is large with good handicapped parking. There are two entrances/exits to the lot. There are no steps. Easy in and out.

Unbelievably complicated and ultimately useless contact…read more Tried to cancel a DMV appt; the link DMV texted me did not connect. Called local phone and got nothing but run-around by robots. Finally got put through to another "chatbot" who eventually connected me to "JustAnswers" after I provided my credit card info for a (refundable) charge of $5.00. The live tech required a 9-digit confirmation number, but I had received from DMV only a 5-digit number. So he could not help. I'm still waiting for a call back from "JustAnswers" to verify a refund. Dealing in person with the DMV personnel is a breeze compared with this major waste of time.

Easy access as it's near the entrance. Surprisingly short line. Speedy service from a skilled clerk.read more

Today, July 24th, 2025 I went to the DMV in Saratoga Springs, NY. I had to renew my driver's…read morelicense and I also needed to update it to the "Enhance" so that I can fly on a plane. Gee, I remember when all you needed to fly on a plane was to buy a plane ticket...but I digress...I got to the DMV around 12:00 in the afternoon. I was the second one on line. I had everything before hand filled out so I wouldn't have to wait that long. The DMV clerk by the name of Bethany took care of me. I was all done by 12:15 PM! She was great! The whole DMV in Saratoga Springs, which is in the Wilton Mall is run very, very smoothly. I have done a lot of business there and they never disappoint. They really know what they are doing and just want to say THANK YOU to Bethany for making my experience a very pleasant one!

Terrible customer service over the phone every single time I have to do anything with this DMV. The…read morewomen working there for the later shifts are extremely rude and unprofessional. If you can, absolutely avoid this DMV they WILL NOT help you.

One of the quicker DMVs I've been to & fortunately enough they often have all five tellers there to…read morehandle customers and move through the line quickly. During lunch time, it can get crowded quick with people stopping in during their breaks, but the employees all handle it decently. They're a bit chatty which probably slows down the process a bit, but that's part of the small town aspect. Don't try to call them; you won't really get anywhere regarding your questions & often they aren't the most polite on the phone. But if you go in, service is relatively quick & the employees are fairly pleasant to interact with.

Wish I could give this horrible place zero stars. Power hungry people who want to do absolutely…read morezero work. Willing to fail your car for ANYTHING, even if MA inspection has passed the car. They have single handedly cost my 18 year old son for 2 roads test. Travel to North Adams or ANY place other than this disgusting place.

Coming from out of state, the RMV is a whole different experience than any DMV in New York. They…read morewere helpful, friendly and attentive. I know this job can be thankless and they deal with all walks of like, so cudos to this location for seeming to keep good customer service even in their busiest hours of the day.