Above and Beyond! Outstanding Service & a Great Company Culture I cannot say enough good things about the team at Dobbs Tire & Auto Centers in Chesterfield, MO! I had to stop in without an appointment because the skid plate cover under my front end suddenly fell loose and was dragging loudly on the highway. When I walked in, I saw how incredibly busy they were and honestly thought there was no way they'd be able to help me right away. Fortunately, I was completely wrong. The front service writer acknowledged how slammed they were, but instead of turning me away, he went above and beyond. He told me he'd head to the back to see if a mechanic could spare just a few minutes to get me safely back on the highway. He returned shortly with a mechanic named Jonathon Boyer. Jonathon didn't hesitate for a second--he said he'd take care of it right away, and he did exactly that. In less than ten minutes, Jonathon had the skid plate repaired and brought my car right back up to me. That level of genuine, rapid customer service is so incredibly rare nowadays. I truly tip my hat to Dobbs, the service writer, and Jonathon for saving my day. An extra note on why this location is top-notch: It was a brutally hot day, and I felt so bad for the mechanics having to endure that intense heat. While waiting, I noticed that the company had cold Gatorades and even electrolyte popsicles set out to keep their crew hydrated and cool. Seeing how well Dobbs takes care of their team speaks volumes. If I were a mechanic, this is exactly where I would want to work. Thank you again, Chesterfield Dobbs team! You've earned a customer for life. read more

I have always had a really good experience at this Dobbs. Several different cars over the years, always good results, fair pricing, and, above all, honest dealings. Example, I recently went in with a flat tire, so I knew I needed a new pair of front tires. I am definitely not handy at all or have any mechanical skills, so I asked if I needed a set of back tires as well. They looked them over and told me "I'd love to sell you 4 tires, but you really don't need them all replaced. I can't in good conscience sell you the back ones. You only need the front ones, that's all I will sell you." They could have gotten an easy additional sale, but they chose honesty. And I have had this type of honesty on several occasions. That's why, if I have something with my car I think they can help with, they are my first stop before the dealer. read more

Dishonest workers, non-stop hold advertisement, just an overall poor experience when you cannot get your car back on the agreed to day.

Tried to make an appointment on line, rather than actually scheduling the appointment on-line you are required to leave your contact info, type of work, and make and model of the vehicle. I did this 4 days ago for the Chesterfield Parkway store. I will be taking business else where. I had another car needing tires, won't be using them for that either. read more

The best service! I went in to get air in the tires and found out that I needed to get my tire fixed. The staff was great and helped me out! I appreciate them so much and highly recommend! Thank you Dobbs Chesterfield! read more

Failed a safety inspection for two items. Went to another shop and they said only one of those items was an issue. Came back after having that one issue fixed and the gentleman up front (without even looking at the vehicle yet) said it's going to fail again. I didn't realize everyone here was psychic, but it clearly isn't helping their service. Poor service with even poorer skill/knowledge base. Do not bring your car here. read more

I went in for a state inspection and I should have known that going to Dobbs, that would mean something wrong would be found. They said my "advance driver system" was out of alignment and charged me $209. I neglected to scrutinize this properly at the time and let it go. I recently went through some old automobile invoices and realized that my 2016 year old Subaru Outback didn't even have this system. I brought this to the attention of Dobbs and he came up with a predictable "incorrect code was put in, probably a regular wheel alignment." He said that would cost $109 but since the service had been done 3 years ago, he wouldn't offer up a credit. Glad to see Dobbs stands by their work. read more

Had a service appointment today. Everyone is always so nice and helpful. Explains all details. Thank you Mike, Corey and entire team. We appreciate the wonderful service. read more

DOBBS TIRE & AUTO CTRS - Tires Near Me - Chesterfield, Missouri

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I came here initially because it's walking distance from where I live. The technician broke the fuel gauge when he replaced the fuel pump. After it ran out of gas on the side of the highway a week later unexpectedly, I towed it back over there for them to fix their mistake. I complained that there was an issue with the fuel gauge that was likely caused by the mechanic. After an extended period of time (they always take longer than they say they are going to), they said I needed a new fuel sender as well. I let them do it under the pretext that it would fix the issue with the fuel gauge. I spend an additional $600 just for them to not fix the issue. Ultimately, this led me to selling the vehicle for something that was more reliable. The mechanic that I sold it to confirm my suspicion that the mechanic that worked on it broke something when replacing the fuel pump. They will not be working on my new vehicle. read more

Routine oil change and tires turned into damages. My hose was damaged from the tech. My car had no leaks until Dobbs touched it. In addition tires didn't last. Oil ruined my new driveway tire warranty was not honored. If you care about car and want good tires that last don't use Dobbs. read more

I have been a customer at this Dobb's location since 2020. In that span of time I have spent over 6K in various repairs. The location and pricing are two reasons for our loyal support. But yesterday we dropped off my wife's car for an emissions test at 7am. Their lot was full at that time, so they must have been expecting a busy day. By 5PM, after not receiving any updates, I phoned and was told by the manager that they would not be able to get to my car until the following morning. We would need the car for a Doctor's Appointment at 10:45 and the store manager, Talon Savone, could not guarantee that they would get to it. He was not apologetic, nor empathetic. Then, when we went to pick up the car, we had to wait an additional 10 minutes on the parking lot as another car was blocking our car. In 40 plus years of dealing with car repair shops, this was by far the worst experience my wife and I have ever had. Done with this Dobb's! read more

Always wonderful service and always very helpful! They fully explain exactly what is wrong and needed.

I was trying to go out of town, but one of my tires decided it didn't want to go with me. So I was stuck on a Friday afternoon trying to find any car place that could fit me in to replace my tire. More and more nowadays, getting your car fixed is an ordeal, requiring weeks of planning. But this location managed to fit me in. And I didn't time it, but it took maybe an hour to get out of there. So for that alone, I have to give them kudos. read more

they gave me a price of $860 for four tires. I got a price of $531 for the same tires and warranty for $531 at Sam's. Dobbs could not come even close to matching the price. I wanted to use Dobbs since they work on my car. read more

this place is awful they promised to fix one tire by 4 and I dropped it off at 8am I get there @4 they haven't even started to work on the car well once I said something they started to bring the car in and when they started my car some kid decided it would be cool to rev my car when it was super cold and I said hey don't do that to my car that's disrespectful I went to the Manager and told them they need to have a word with him before I do and they started yelling at me and being super unprofessional this place is a total bs don't ever bring your car here unless you want your car to be disrespected read more

My mother has been taking her vehicle to Dobbs for a while, both for routine maintenance and when something more urgent pops up. I feel compelled to write this review as her experiences at this Dobbs location in Chesterfield Valley have been overwhelmingly positive. As background, she found out about Dobbs when the Ford dealership to which she usually takes her car was quoting her a long (at least one month, if not longer) wait time for what should be a routine (but certainly time-sensitive) repair. Dobbs was able to complete this same repair straight away, giving her peace of mind. More recently, my mother's left rear blinker was not working properly. It was on a Saturday, and fortunately she was only a short distance away from this location of Dobbs. They were able to look at the car right away and fit her into the schedule. The repair could be taken care of that same afternoon, and the cost was reasonable. Service was friendly and communication was timely and transparent throughout the process. read more

A short while after posting the review below, the Manager of the Dobbs Store called to discuss my complaint. I had spoken with the wrong person initially, and the Manager reviewed the issue following reading my posted review. The Manager was completely professional, helpful, and immediately resolved the issue to my complete satisfaction. It rebuilt my trust in Dobbs Tire Co. and the personnel they employ. In February had warning icon that car was overheating. Was at Dobbs in Chesterfield picking up wife's car, so asked them to check it out. They stated car needed NEW WATER PUMP AND THERMOSTAT. Car had about 31,500 miles, but agreed to replace the parts. Cost was $1,100.00. End of May car again was overheating....checked and no antifreeze. Put some in. Car went 1/4 mile and overheated again. Had it towed to Audi for repairs. They found that the LOWER RADIATOR TO THERMOSTAT HOSE WAS NOT SECUERED IN PLACE. In my opinion it was shoddy work by Dobbs service worker. Cost is $434.00. Dobbs Chesterfield manager was totally uncooperative, said it was MY PROBLEM for not returning car to Dobbs to be fixed. I think the hose leaked through the connector for the entire time before finally failing. This "fixed for life" slogan is totally BS.....no help from them.....and the incompetent suckers owe me $434.00. Never again will we use them. read more

On Thursday June 2 the Chesterfield Parkway store installed rear brakes on my Jeep Liberty. Upon pickup Friday June 3, it was found that the brakes did not work, with the pedal traveling to the floorboard. This was discovered upon exiting the highway from the drive home. We immediately took the car to the nearest Dobbs, in Kirkwood. This second shop identified these problems: 1) the rear brake calipers were installed upside down 2) because the bleed nipple was at the bottom, bleeding the brakes failed, leaving air in the system. The Chesterfield shop charged us for performing this brake bleeding. With absolute certainty, as confirmed by the Kirkwood shop, this service was not performed; at least not performed according the acceptable standards. The Chesterfield manager is not especially helpful, stating that a refund for having failed to perform the billed service, brake bleeding, will somehow take 7 to 10 business days. Yet somehow when they accept money from me they can do it instantaneously. I find it inconceivable that any reasonable mechanic could make left/right swap of brakes, as was done, or not realize that bleed nipples being upside down was somehow not abnormal. read more

I have taken my car in to the DOBBS in Chesterfield for years and have always gotten work done that I could depend on.

Once again, nothing but problems with Dobbs. The first experience was taking my vehicle in for a routine oil change, and receiving a call indicating that it was leaking, although there were no physical signs that it had been leaking. They said a new vacuum pump would cost $1900. I called my dealer and asked what these normally ran, and they said it was $1200. I called back and of course they said they could match the price. My most recent experience was taking in my vehicle for an alignment and then receiving my car back with instead of rubber stem caps, they placed steel stem caps on my vehicle, which I could not remove to fill my tires with air. I brought it back and asked them to put on the normal rubber stem caps and when I received my vehicle back, they damaged on of the stem valves to a point where it was leaking. After calling them back and asking them to fix it, they 100% denied every having put on steel caps, and this was the manager whom I had never worked with previously named John! I mentioned that they were the only ones to service my vehicle and now they want to charge $89 because that particular stem valve is part of a tire sensor. The manager John continued to deny that they would have put steel caps on it, since they do not work for charity and would have charged for it, and told me to take my vehicle somewhere else if I had a problem with it. I highly recommend Ballwin Auto or any other place besides Dobb's unless you want additional problems to be found or made up. Good riddance. read more

Ever had anyone stay open past their regular closing time to help you? Even when you arrive 10 minutes before that closing time? Right. Very few, if any, will do that. Most businesses will just tell you "Sorry, we don't have time before we close. You'll have to come back tomorrow." Well, we were desperate. We were traveling across the country to take our family's first kid and all his "stuff" to college. We were in a hurry. He had to be on the other side of the country to meet the deadline for checking in at the dorm and we had no time to spare. No time for car troubles. When we drove into St. Louis and got out of the car to meet a friend that we were staying with for the night, we noticed that we had a serious leak. Whatever it was, it was running across the parking lot. Our St. Louis friend told us that there was a Sears Auto shop not too far away that he believed was open late. When we rushed over there and arrived at 6:40 we were informed that they closed at 7:00 and there was no time to look at the car. Huh? Weren't they still open another 20 minutes? We weren't asking for major auto repair; we just wanted to be sure that if we drove it off the parking lot the entire engine wasn't going to seize up. "Nope, Can't help you. Come back in the morning." Ugh! Well he could tell that that wasn't going to happen, so he suggested a Dobbs Tire & Auto Center that was just up the street and "open later." We quickly drove up to Dobbs. Arrived at 6:50. They closed at 7:00 also. The mechanic was helping another customer, but said that if we waited a few minutes he would look at it. No mention of closing time. They put it up on the lift. Before they took it down he had us come look at the "problem." The problem was simply the AC condensing excessively - apparently a common problem in high humidity parts of the country. We are from the dry West, so were not familiar with that much condensation. He also pointed out a couple other things that he said we should keep our eyes on since we were doing some heavy duty days of driving. He did this, even though he knew we were heading out the very next day. He knew we would not be back in to have Dobbs"fix" the car. Then or later. We offered to pay for his time . . . obviously we were there way past his closing time. He never charged us a dime. Now, that is not just good customer service, but great customer service. Kindness to strangers. Courteous. And all after closing time. If we lived in Chesterfield / St.Louis, MO, Dobbs Tire & Auto Center on Chesterfield Parkway East would definitely be our mechanic. Certainly not Sears Auto Center. Customer service wins the toss-up every time! read more

My daughter had taken her Honda Odyssey for an inspection. They told her she needed all new brakes, new rotors, and all new tires. A car will squeak when breaks are low and after a while tear into rotors. Quote her some ridiculous amount. Luckily she called me and I assured her she didn't, she just told them she couldn't afford it at the time. Guess what the car passed inspection. Took vehicle to dealer, they said it would probably be needing back breaks in the next few months, but rotors were totally fine, as were tires. read more

Only take your car here if you are looking to be ripped off. They will charge you for labor far in excess of what is needed. I had what should have been a $200 repair cost me nearly $500!!! There are plenty of other options out there. read more

Been going to Chesterfield Dobbs on Chesterfield Airport Road forever. Service great, helpful, etc. Had an appt. at 1PM for set of new tires and a front end alignment for a 4 wheel drive 2015 Infiniti. We told them we wanted a quiet tire and left the car telling them we would return in 2 hours. We were assured the tires we were buying were quiet. Never do this; if you are going there, WAIT. They will do the work if they know you are waiting. We finally got our car around 4PM. By the way, the tires are anything but quiet. The front end alignment price was interesting. They are now calling it the advanced driver system alignment; they should call it the GOUGE. There were a lot of things on the invoice that were completely irrelevant and could NOT have been performed because our vehicle is not equipped with any of the new sensors. Nevertheless, we were charged $209.95. I called an Infiniti dealer we have worked with in the past and they charge $154.90 for the same alignment. When I called Chesterfield Dobbs back with this information, the person who answered the phone started talking "a mile a minute". Very slick. The faster he talked, the less I believed him. This used to be a great place to go for tires and batteries and such. Their corporate culture has obviously changed and we will not be going back. read more

Do not even think of giving this place your business. I recently had a flat tire and had AAA put the spare on. I drove to this location and asked for a flat repair. I left the car with them and called a few hours later. They told me the car was in the bay and they would call me soon with an update. They called me back 30 minutes later asking if I had left accidentally with the key. I had not so obviously the car being looked at was a lie. I was then told that the tire was not repairable and I needed a new tire and rim costing over $500. The tire was new so I picked up the car with the spare still on and took it to where I purchased the tire. They looked at the tire and informed me that it was a small screw eland absolutely repairable at NO CHARGE. These people are crooks looking to take advantage of consumers. I even called back and spoke with a manager that could have cared less about their business ethics. Save your time and money and go somewhere else. After telling many people, apparently this is common practice for Dobbs tire. read more

We were driving to Denver Co and our tire pressure light came on. We literally pulled off at the next exit and looked for a tire center. We found Dobbs just at almost closing time. They took us right in. Our tire was not only low but we had a cracked rim. They were all very helpful and got our spare on. Service was awesome and understood our situation with 2 children. On our way now to Ford to get a new rim. And we are safe! read more

This is a tough review to write. I realize any number of people could have any number of different and unique experiences here depending on what day of the week it is and what their reason for being there is. I can only speak for my own personal experience on Saturday 1/21. On Friday my tire sensor went off. I dutifully got out my tire gauge and checked the pressure on each tire and filled the low one. I went about my evening. Late Saturday morning I got in the car to run a bunch of errands and the tire sensor was on once again so I knew I had a leak. I pulled into Dobbs at 11:45 am. They checked me in rather quickly. I told them I have a leak, which tire it is, etc. I sat down to hurry up and wait. My tire wasn't repaired until 1 pm. I thought this was a little lengthy. I have to preface this next part with the fact that I own my own retail business. There were three different men who were working there but not in the shop repairing anything. One spent a lengthy part of my hour and fifteen minutes there reading Chuck Norris quotes and jokes on the internet out loud to the other two employees who were again just there and not repairing anything. I have no idea how many people were in the shop actually working and I know this is a crazy idea but maybe you'd finish more jobs in a day and in turn increase revenue if everyone on the clock actually worked on cars? I full admit this review is tainted by the fact that I was pissed my tire had a leak and that I had to spend one hour and fifteen minutes of Saturday inside a Dobbs listening to the above. read more

New management believes they are smarter than their clients. 6 weeks ago I was told my tires were good for a year. Today they say I need to replace two in front. It might be the suspension they said. Front Struts could be $271 - 494 each and they would NOT charge for labor. When I called the dealership they quoted $158 + $50 labor. I know the work my be necessary - but be honest with me Be careful here. read more

I got a flat today with my kid and dog in the car... they were absolutely amazing. They helped me and were super fast and helped me figure out what was wrong with my tire. As a single mom with a kid and dog it was such a blessing to have the help... 10 stars!!! THe manager was amazing. read more

Chesterfield Parkway East, goes above and beyond. They were able to pull up a reciept for me that the insurance company needed and emailed it right away. These guys are great, never had a problem with this location, fast friendly service and I never feel taken advantage of. read more

I took my vehicle to get a safety & emissions inspection a few weeks ago. The very next day I went to start my car and had a message flashing to charge system. A wiggle of a wire made it go away. I drive straight to Dobbs and the young man looked at the battery and said it looks fine. Bring it back if it does it again. It did it again a few days later but went off when I opened the hood. And then again 2 days later so I drove straight to Dobbs again. By the time I get there I have several indicators going off on my dash and can't go in reverse to park. They tell me the battery has a bad cell(battery was 1.5 years old) and my alternator is bad. Mind you I had NO issues with anything until my "inspection". Did they sabotage my car? Lucky I asked for the battery to take it to where I bought it. Guess what? The battery was NOT bad! Went back to Dobbs again(4th time in 2 weeks) and they did refund the cost of the battery, BUT I really feel like I was taken! Way too coincidental if you ask me! I'm out hundreds of dollars not to mention the time I spent dealing with this !!! read more

These folks did what NTB failed to do TWICE and were half the price. Much appreciated for fitting me in the schedule and knocking it out early. If I learned anything it's don't goto NTB... read more

I went in for an oil change and tire rotation WITH a scheduled appointment and it took them four hours. The manager Justin did not even try to make it right by giving me a discount. Very disappointed. Especially since I always buy tires and do maintenance work through this location on both of my cars. read more

Austin and Sean were great to work with. Good prices with good public relations. I always left like I was getting hosed at the Volkswagen dealer, but this Dobbs location has been much better. read more

Mark, the manager, and two employees of Dobbs Tire & Auto Center on Chesterfield Parkway were extremely helpful and efficient today. I had my one-year-old and mother in the car when we heard a pop and scraping sound while on The interstate. We didn't see any flat tires. So, we slowly drove the car to Dobbs. Mark immediately came out to look at the car. He instantly saw that my undercarriage had come off and was dragging. He summoned two employees who laid on their stomachs while the car was running to remove the undercarriage and zip tie any other parts up so we could get on our way. It was fabulous because we kept the air conditioning on for my toddler who was napping and my mother. They did not charge me anything and we were able to get back on the road in less than 15 minutes. Thank you! Thank you! Thank you! read more

DOBBS TIRE & AUTO CTRS - Tires Near Me - Chesterfield, Missouri

After renting a vehicle fromThrifty Rent a Car, I noticed a foreign object in the tire. Thrifty told me it was my responsibility to repair the tire. Took it to the Dobbs at 6:48 pm (they close at 7). Tire was patched and repaired by 7:15. Great service, great people! And my vacation was able to start on time! DOBBS ROCKS! read more

Not impressed. I was told that if I dropped my car off in the early morning for an oil change, they would have it done in the afternoon. Shame on me for not asking what time specifically they promised to have it done by. Dropped the car off at 9am and came back at 3:45. My car was still in the same parking spot, they hadn't even started. The manager couldn't care less when I expressed my disappointment that they hadn't even started. Cancelled the service and left. read more

I had my car towed to Dobbs at Chesterfield Pkwy and Olive because the serpentine belt broke. Dobbs told me that due to the pulley that locked up causing the serpentine belt to break, it also ruined the alternator and that needed to be replaced. The quote given to me was $900. After being given advice from my dad to get a second opinion, I had it towed to another repair shop. Dobbs misdiagnosed the problem. Nothing wrong with the alternator or the pulley that the alternator is attached to. It cost me $182 to have it fixed at another shop. I called Dobbs to tell them the situation and they refunded the tow bill however if I had not gotten a second opinion, I would have needlessly spent an additional $700. Very disappointed. read more

I was devastated when, several years ago, Chrysler chose to close my Jeep dealership (thanks so much Chrysler ). I'd been servicing my Jeeps at Reuthers for decades and had no idea where I would go for service. I chose Dobbs since they were close to home. They have never disappointed me. Usually my bill is less than the amount quoted (never more!) How often does that happen? And when they say "fixed for life", they truly mean it. I am so pleasantly surprised to have found a service center that can duplicate the service, friendliness, promptness and reliability that I thought I had lost. They are the absolute best!!! read more

We were in the way home from Grandma's and ended up with a flat coming through St. Louis. Dobbs got us in and back on the road quickly.