I highly recommend you go to this location to cash your checks or pay bills less LIZ is really…read morenice she has the best customer service

I'm not sure if the manager has all the employees so scared to the point where every single…read moreemployee acts completely rude and defensive and will reiterate "I can't do this because I don't want to lose my job" or "I don't care if other ace locations do stuff a certain way I'm not going to lose my job" when you offer a phone number to verify a check. I came in to cash a check, they tell me they need to verify it after previous telling me after I'm verified once I don't need to do the process anymore. I try to be patient with the process then they tell me their managers says their closing so they can't cash it and to leave a copy of my check and my information and they will call me the following day to come back in. I call back at 11 next day because no one has called me and they tell me they have yet to verify my check due to lack of response, I offer help with verifying they have the correct phone number and offer to call them for them as I got them on the phone within 4 minutes. They proceed to tell me in a rude and disrespectful manner that they won't lose their job over that and I may mention they stated this several times to the point they make you feel like a criminal. Very horrible service, literally go anywhere else. I don't even feel comfortable they have my information now.

Top notch professional service. They are friendly and efficient. On a recent visit they…read morerecommended that I switch over my MM (with them) to a high interest savings account. My funds went from 1 something % to 3.99%. I love the personalized service.

I like FirstBank…read more The bankers are friendly and knowledgable and take an effort to recognize each of their clients by first name. The lobby is big and the free coffee is a very nice touch :)

Everyone at this branch is incredible! But I have to give a special shout out to Gilda - the branch…read moremanager. She is so kind, and always finds a way to help. Finances can be frustrating, but she always encourages and never judges. She is VERY good at what she does. When working with other team members, they are also so amazing, and you can tell they love what they do. Thanks for the 26 years of membership and counting!

I walked in yesterday afternoon and was kindly greeted by Eddie. Eddie assisted me with an…read moreautomobile title issue. He made the process so painless and I was in and out of the branch within five minutes. I really felt like I received a VIP treatment, but this is just the benchmark for this branch. Absolutely amazing service!

Come an account with Banc of California!…read more All the staff is efficient, kind, and knowledgeable!

Been with this branch for years! They are super helpful and answering all my questions. They have…read moreamazing customer service and I have nothing but great things to say about this branch :) Glad I made the switch over to this bank.

I just needed help today and the woman working was rude as…read more.. Still got my money tho....

Went here and they would not let me cash my check because I'm black and from Los Angeles. I asked…read morethe lady why I could not cash my check she told me she don't know and that the system told her to give me my check back very unprofessional also only one worker with a long line

I rarely write reviews, but Kristen Costa at Altura Credit Union absolutely deserves recognition…read more From the moment I walked in, she made me feel like a valued member rather than just another customer. Kristen is professional, knowledgeable, patient, and genuinely caring--qualities that are becoming harder to find these days. She took the time to answer all of my questions, explained everything clearly, and made the entire banking experience smooth and stress-free. Her positive attitude, attention to detail, and commitment to excellent customer service truly set her apart. If every business had someone like Kristen on their team, customer service would be on a whole different level. Altura Credit Union is fortunate to have such an outstanding representative. Thank you, Kristen, for consistently going above and beyond and making every visit a great experience!

Update: Thank you for the response, but it seems to miss the main point of my review. My concern…read morewas not whether a number was eventually provided, but that when I initially asked how much was needed to bring my account current, I was told the amount could not be determined and that Rosa "did not want to get held up" checking further. Being told that a branch manager does not want to take the time to look up a basic account question is unacceptable.