I shop here every other week. The last two times I have been there I have encounter a young man…read morenamed Chance. He was the most friendly and helpful young man I have seen in a long time. Every store needs a Chance.

Dear Walmart Customer Service,…read more I am writing to complain about how a Purina cat food coupon was handled during a recent purchase. I had a coupon that was valid for up to $49.99 off a case of Purina cat food. During my purchase, I bought two cases: one priced at $43.12 and another priced at $28.08. First, I was inconvenienced by the lengthy wait required because a salaried manager had to authorize the coupon. Unfortunately, the situation became even more frustrating when the manager applied the coupon to the $28.08 case, rather than the $43.12 case. If the coupon was valid for up to $49.99, it seems only reasonable that it should have been applied to the qualifying case with the higher purchase price of $43.12. Instead, Walmart effectively shortchanged me by $15.04 in coupon value. What makes this particularly concerning is that Walmart is not absorbing the cost of this promotion. Purina presumably reimburses Walmart for properly redeemed promotional coupons. Therefore, I have a difficult time understanding why the coupon was deliberately applied to the less expensive case. There is also another issue that concerns me. The manager did not write the actual discount amount on the coupon, even though that was apparently required. Consequently, I have no way of knowing whether Walmart will submit the coupon to Purina for the actual $28.08 discount or potentially receive the full $49.99 reimbursement. If Walmart receives the full $49.99 reimbursement from Purina while only giving me $28.08 in savings, that would mean Walmart could potentially profit an additional $21.91 from the transaction, while I was denied the $15.04 in savings I reasonably expected based on the higher-priced case. At a minimum, the failure to document the actual discount creates a serious transparency issue. I would like Walmart to investigate this transaction and explain: 1. Why the coupon was applied to the $28.08 case instead of the $43.12 case. 2. What Walmart's policy is regarding applying coupons that are valid for "up to" a specified dollar amount. 3. What amount Walmart will submit to Purina for reimbursement. 4. Why the manager failed to document the actual discount amount on the coupon as required. 5. Whether Walmart will reimburse me the $15.04 difference resulting from the coupon being applied to the lower-priced case. I have been a Walmart customer, but experiences like this make customers question whether they are actually receiving the full benefit of promotions advertised by Walmart and its suppliers. This is not simply about $15.04. It is about fairness, transparency, and whether customers can trust Walmart to properly honor promotional offers. I would appreciate a prompt explanation and resolution.