One of my favorite hotel stays in a long time, and a luxury home away from home for my weekend trip…read moreto San Sebastián. I reserved one adult double historical room a few months in advance through my travel agent. You pay in advance and there's a strict no refunds/cancellation policy, so they are very clear up front what to expect. That said, it was a really dreamy experience. I arrived on a Saturday of a busy weekend around 11:30 am and they let me check in early and get to my room immediately, which was a huge plus after a few exhausting days of travel. The hotel is less than 300 meters from the main Old Town pintxos drag, but also removed enough that it's very quiet at night AND attaches to a main road that allows taxis through (clutch if you have heavy luggage like I did.) I ended up being able to walk to 95% of what I wanted to do (primarily eat pintxos across the city) and took a short taxi for the one bit of sightseeing I wanted to do (Comb of the Wind was absolutely worth it.) When I got sick, the farmacia was literally less than a block away. The convenience of this hotel is genuinely unbelievable. Hotel staff are available around the clock to help you with what you need but rooms are also well stocked with amenities to help you really relax during your stay. The shower water pressure was strong, the water steamy and got really hot how I like it, and the room temp was very easily adjustable to my preferred cold temp, which isn't always easy to find. The bed was very comfortable. I got sick right before coming here and spent a lot of the weekend napping, reading, and otherwise relaxing in the awesome bed. The room came with a hot water kettle which I used liberally for hot water and tea to recover from the cold I had acquired. It was a rainy weekend but the hotel offered umbrella rental for these who needed it. The hotel is also adults only, which was a huge plus. On my last day, they arranged a taxi (fixed flat fee of 61 euros, which is a bit steep but the airport is a hike and it was very early) for me to the airport, which was great because taxis are a bit annoying to order at odd times. My one small bummer of the weekend was it was cold and rainy the majority of the weekend so the rooftop pool and bar was closed. I would not hesitate to stay here again if given the opportunity to come back to San Sebastián!

We had a 14-night trip planned across Spain that we had to cancel after our dog was diagnosed with…read morecancer. She will be in treatment for the next year, and travel is not possible. We provided veterinary documentation and explained the situation clearly. Every other property, including five-star hotels, refunded their non-refundable rates immediately once they saw the documentation. This hotel was the only exception. We have received multiple email responses from the hotel, essentially repeating the same explanation over and over again. What I understand from their stance is this: even with a non-refundable rate, they are unwilling to show compassion for a unique and serious circumstance. This is not a case of choosing to stay at another hotel. This is the cancellation of an entire trip because our dog has cancer. The hotel insisted on charging us for the first night unless we returned within three months, which is impossible given the year-long treatment our dog is facing. Our booking overlapped with the film festival, when nearly every hotel in the city was sold out. They could have easily rebooked the room and avoided any loss. Instead, they enforced the charge without regard for the situation. This experience shows a lack of empathy and professionalism. While every other hotel we dealt with demonstrated understanding and fairness, this property chose to prioritize policy over humanity.

So close to La Comcha, a short block away. Friendly and helpful front desk staff, free Wi-Fi, and…read morean elevator. Our twin room overlooked the small triangle of green in front of the building. Great room, good bed and bath, lots of storage, even a small desk. Simple breakfast, nice server. Great for the value. And there's parking.

The hotel is in a great location. It's near the beach and a short walk to the parte viejo (the…read moreold town) where most of the renowned tapas bars are located. It's clean and the staff is friendly. The drawback, is that the room is very basic and there are basically no amenities - and at a rate of 130ish euros a night. There is no where to really hangout outside of your room. Plan on going elsewhere for breakfast, which is not an issue as there are a couple of hotels a few doors down that are very nice (e.g. the Niza). They provide no complimentary bath products, outside of the hand soap machine attached to the wall in the shower. If you do end up here and are driving, you'll want to purchase parking from the hotel. It's tough to find a public spot and the price they offer is well worth it.

Terrible service and rooms do not look like online pictures. Bathrooms were full of mold and…read moreoverall not clean. Owner insists I did not show up thus why I won't get a refund, however, I went into my room and turned around to leave almost immediately because of what I described previously. Moreover, ground floor bathroom was unusable and foreshadowing for the rest.

Great Hotel!! The Reception was super nice!!! Right next to the center of town, supermarket, the…read moretrain station. It is the Center of the Center :) . Will stay there again!!!!

Wonderful location in downtown San Sebastian, block from mercado and old town, few blocks from La…read moreConcha. Pinxto central, two doors from the whisky museum. We had a large, fully furnished studio, complete with refrig, range, microwave and all essentials for cooking and eating. All new inside, very happywith this choice of lodging!

This hotel has proven to be one of the worst customer service experiences I've had, as a…read morewell-experienced traveler. Due to sad and unforeseen circumstances, I was forced to cancel my reservation in the hotel. Although I contacted them about the cancellation a very long time in advance (2 months prior to my expected stay), they simply refused to give any refund whatsoever. All other emails I've sent were simply ignored, and of course I was fully charged. I am sorry to say that this low and stingy behavior is the exact opposite of what I consider hospitality. I am sure that such attitude will be felt in other aspects, and I'm sure not to stay there in my upcoming visits to San Sebastian.

I've stayed here twice now and had a great stay both times. The woman at the front desk was…read moreincredibly kind and friendly and allowed me to check in early which was great because it rained the first day I arrived. The room is nothing special or fancy, but it's clean and has all the things you need. The best thing about the place is the location, right in old town, close to the train station, and the coastline, as well as the hike up the hill to the old fort. If you love San Sebastián like I do, you'll love staying here.

Parma Hotel provides all the benefits of staying in Parte Vieja (Old Town) San Sebastian, with none…read moreof the hassles. Located on the far edge of Parte Vieja, a few blocks away from all of the into-the-early-morning noise of the pintxo bars and drunk revelers, you can count on a good nights sleep. After trying to spend one disastrous, miserable, hot, noise-filled night in a pension in Parte Vieja, we switched to Parma Hotel and couldn't have been happier. The 24 hour front desk is extraordinarily polite, knowledgeable and helpful. The rooms, while small in a typical crowded European city standard, are very clean, comfortable and air-conditioned. Unloading and loading luggage is very easy, using the 2 spaces provided immediately in front of the door for such purposes. Private parking is very conveniently located nearby in an underground parking lot. It is significantly discounted from the public lots and comes with unlimited in and out privileges. If you want to experience the best of San Sebastian--lounging at Playa de la Concha and playing in the waves at Gros, shopping and pintxo-ing in Parte Vieja, touring the harbor, visiting Museo San Telmo, walking the promenade at night, then Parma Hotel is in one of the best locations for all of this. At 130 Euros/night, it was a bit expensive for us, but San Sebastian is the most expensive city in all of the Basque Country as well as all of Spain. If we wanted a comfortable stay in one of the best, most convenient locations available in San Sebastian, we would return to Parma Hotel.

Hotel Arima is a very nice hotel, but they have some kinks to iron out…read more The hotel is very modern and spa-like. It's beautiful inside, and we were lucky enough to get a view of the trees. Gorgeous and serene. Aroma is a very quiet hotel, and I was able to sleep very well in the comfortable beds. They provide slippers & toothbrushes, and they have mini "snacks"'to purchase in the room. There is no coffee maker though! What? I want coffee! On the bright side, they have a nespresso machine in the lobby with many coffee choices, but they didn't seem to be staffed to keep clean cups and the water jug full. It's simple things. I think it's basically an inexpensive (compared to most places) hotel, but it was about $475 a night when we stayed, and I felt that it needed to be a bit more buttoned up. Another drawback is the lights. They are so confusing in the rooms. So many different switches and nine make sense. Last drawback before I get to the positives: there is no room service. We arrived at 2am, and, according to the hotel, if you arrive late, you have to check in the next morning. Luckily there was someone working. She was outside smoking when we arrived, but she cane in and got us settled. We were hungry though and the mini snack bar didn't cut it. Pluses: as I said, it's a gorgeous hotel. It's also clean, located right at a bus stop that takes you right downtown. The beds are comfortable, and you can get total darkness at night with their blackout shades. The staff is friendly, and there is parking. I'm not sure if it's free, but it's available on site. Also, the pool is so cool. I would definitely stay here again. I may try to find something closer to town, but this place really is nice & I felt very rested and relaxed.

If you want to feel like royalty this is the place to stay...in fave it was even built by Queen…read moreMaria Cristina. We had the most lovely stay here in my new favorite place, San Sebastián. The hotel itself couldn't be more beautiful and we truly felt like we were living in a palace. The staff couldn't have been more friendly. And it's in the most perfect location - just minutes away from the best pintxo spots in town. I didn't get to check out any other hotels in San Sebastián, but find it hard to believe we would find anything better than the Maria Cristina.

A part of San Sebastian History…read more Hotel Maria Cristina first open its doors on July 9, 1912. The first celebrity to visit was the Regent Queen Maria Cristina after whom the Hotel was named. The building was and is a magnificent piece of architecture designed by French architect Charles Mewes, who is also credited for designing the Ritz hotels in Paris and Madrid. During the Spanish Civil War that started in 1936 the hotel was temporarily occupied by troops sympathetic to the revolution, but after a few days they surrendered to the local militia men. Fortunately the building was not damaged much in the process, but if you carefully look, you may still see a couple of the bullet holes on the walls outside. The hotel is an exclusive five-star hotel with a price tag that is too rich for my blood, but one can walk in and sit at one of the available tables in the lobby, order a coffee or drink and admire their surroundings.

With free parking in the hotel parking lot, this place got our attention. Over 2 nights, it saved…read moreus about 40 Euros and that paid for a lot of pintxos and gin. The walls of the rooms are THIN. The bathroom was big. The beds were soft and really only a thin, foam cushion. Friendly and helpful staff. Small towels. About what we paid for, but certainly no "wow" factor. A step above local pensiones. One can pay a lot more for a lot worse room in this city.