I would give this place zero stars if I could. Three hours ago, I placed an order, excited for a simple meal--what should have been an easy, straightforward experience. Instead, I've been subjected to the ultimate insult: waiting endlessly for a pizza that never arrives, with no explanation, no communication, and absolutely no accountability. I've called repeatedly, only to be ignored--because why would a paying customer deserve any respect or service, right? This isn't just a poorly run establishment; this is a monument to incompetence. Whoever is running this disaster clearly has no understanding of what "customer service" even means. The pizza, had it actually made it to my door, would have been irrelevant at this point. It's not about the food anymore--it's about the complete and utter lack of basic human decency or professionalism from everyone involved in this fiasco. Do yourselves a favor and avoid this place. The pizza might not even be the worst part--what's truly horrific is the fact that these people think it's acceptable to leave paying customers hanging for hours and pretend like everything is fine. To the staff: I hope the guilt of this disaster gnaws at you every time you try to fall asleep tonight. If there's one thing I learned from this experience, it's that there are far better ways to waste your time and money than ordering from this sorry excuse for a pizza joint. read more

Said 15 minutes, took an hour and a half and forgot a pizza. Needs to be faster and stick with their words.

I ordered a pizza and some parmesan bread bites, waited over 2 hours, and still didn't receive any food. I called the store THREE times, and I never once got to speak to anyone. Each call ended after incessant ringing with a loud tone and abrupt hang-up. I had used the app to order, so my money is already gone, the app says the order was completed even though it wasn't, I never received any text alerts like I normally do, and I have no food. read more

I ordered my pizza and waited for an hour or so , paid and then they said that I didn't put in an order man they really just waisted my time

I called to place a order and was put on hold but she never came back to the phone . So when I pulled up to the restaurant she was in the lobby on the phone and one of the young men spoke and asked was I there for a pickup and I said no.... I was trying to place a order but I was left on hold.... holding my phone in the air then the lady looked up looking like she didn't have a care in the world and still continues to stay on her phone. The young man did ask me did I still wanted to place a order but I just turned around and walked out because at this point I went somewhere else. If your phone is more important than taking orders then that is where you should be and by the way there was not a single customer in the store. And I hope she wasn't the General Manager. I will not be coming back, just wanted you to know what kind of people you have running your store. And with that being said this is not the first time this has happened... it's a habit. read more

Do NOT ORDER FROM THIS PLACE!!!!! Be aware the drivers are irresponsable they take hours to get your order delivered! My food was ready they left the store for delivery and took 2 hours to delivered! Is this fair? This is disgusting that the company allows this behavior They stay in weird place in the map for hour probably visiting friends! read more

I put my order online around 10:30p.m and it was saying how my pizza was in the oven and when it was done. However, when I got there i walk in and the guy says they are no longer taking orders. I get closing up 30 minutes ahead of time but an hour and 30 minute? it's ridiculous. if you aren't gonna work your whole shift change your hours. they could've called me or emailed me before I drove all the way there for them to be "closed." pitiful. read more

this doesn't even deserve a one star, it's terrible!!!! the managers are just crappy, the general manager will snap at his employees or customers. If you call and he answers, he will hang up on you. There has been weed found in the store and other stuff that shouldn't be there. don't go to that store, unless you want to be yelled at, get empty box with no food in it or just cold pizza. I've been there a few times, and the general manager isn't Great at all. read more

If I could leave no stars I would it took 2 1/2 hours to deliver 1 pizza and wings when we finally received our pizza it was cold and our wings were not fully cooked through I will def. be calling back tomorrow even though I have called over 5 times no response and it's not even close to closing time!! you all are a joke!!!! read more

We ordered pizza from them because they were the only place that would deliver to the place we were at, we were told it would take an hour to get our pizzas, we waited almost 2 hours for it to arrive. After multiple calls from the delivery person, lost and looking for where we were. When we finally received our food it was cold and stale, I definitely do not recommend them at all and would say it's worth it to just do pickup from somewhere a little further away. read more

Okay first off, this is one of the only places that delivers in canton and to places out in the country. We appreciate the employees and delivery drivers here so much. Our pizzas are always delicious but be prepared to wait an hour for cooking+delivery if you live further out. Our order has only been wrong once since they opened! I think that's pretty good. We are all human. It's really not hard to plan on ordering about an hour before you want to eat on busy nights (sports games, weekends, after holidays when no one wants to cook etc.). Outside of that our pizzas are here pretty fast considering! The employees are always polite and friendly even when they are crazy busy. read more

DO NOT ORDER FROM HERE. I ordered a pizza form this location via the online service. It arrived to my home cold, under cooked, with very few toppings on it. Just really poorly made. I made a complaint via the online service because thats how i had ordered it. I waited 24 hrs for someone to get back to me on the matter. When no one reached out i went to the canton location because thats who made and delivered the pizza. I asked to be refunded my money back. The manager told me that she couldnt because if you ordered online then she dosent know who the money goes to even tho her store made and delivered the pizza. She didnt offer to make the situation right in no way shape or fashion. I will NEVER order form this location EVER again. I made this whole account just to warn ppl about the service at this location. Pizza was trash and so was the service. read more

Waited for an hour for our food. Ask about the dipping sauces and they forgot them. Was told he would be right back with the sauces and he's yet to return with it. Not very happy read more

This is the worst customer service I have ever seen in my life. We live in Canton and were so excited to finally have a pizza delivery service. When we first started using the location, everything was always great- good timing on orders, food was good, etc. HOWEVER, we will never attempt to order from here ever again and I am calling the corporate office on Monday to get my money back. The app has not worked the last three times I have tried to order. It "times out" says it gets an order then does not "receive it" and when I finally show up to get it because it never gets delivered, and no one answers the phone, they say "it was never ordered" yet I was charged. I have not ordered from here since that happened about two months ago. However, tonight my husband and I thought we would give it ONE MORE try. We tried to do an online order on the app, NOPE the same situation. The app wouldn't work. So I called the store to place a take out order. They never answered the phone after it rang for 5 minutes straight. My husband goes UP TO the store, and they said they did receive the order, we were charged to the card on file, AND they would have the order ready in 15 minutes, and that one pizza was already in the oven. SO THEN, he waits outside. Goes back in, they tell him they didn't get his order and they did not have his pizza- after just telling him it was in the oven, and then told him to wait 20 minutes. SO HE DOES, and then they said they had extra pizzas made that did not need to be made and he could choose from them. Never offered the money back, never tried to refund us, never even said sorry and said a manager wasnt there so we could call corporate Monday to complain. They just flat out did not even care at all. HORRIBLE. Do not give them your money or time. Go to Pizza Hut in Canton. They are way better. read more