Walked in looking for a simple oil change quote on my Acura. Before I could even explain what I…read moreneeded, the guy behind the desk cut me off and said he doesn't work on those cars. No questions asked, no effort to understand, just dismissed me flat. The whole vibe felt unprofessional and uncomfortable. It honestly felt like he just didn't want to deal with me--whether it was how I was dressed or something else, I don't know, but it didn't sit right. I was ready to do business, and he wasn't even willing to hear me out. Wouldn't recommend.

Service, cost, communication all far above expectations. Can help you out even if you're not on…read moreisland. Highly recommended.

This man is so kind. My engine light came on as I was driving from one job to another. On Maui,…read moreit's hard to find a mechanic who can see you unless it's weeks in advance. Given his reputation, he was already fully booked. Yet, since it was an engine light notification, he let me come in as soon as I called him. He ran the diagnostic screen, found that it was nothing to be concerned about (probably a faulty sensor code issue), and sent me on my way. He brought me peace of mind without having to wait weeks for a mechanic to check out my car. I'm so grateful. Mahalo nui John!

Elite Auto is solid! John is an honest mechanic and stand up guy. Quality work and attention to…read moredetail. Will be back if I ever need anything worked on my car.

Keoni has just replaced the front brake pads on my Nissan NV 1500 cargo van. It could not have been…read morea better experience. I contacted him by text and told him that I needed to replace my brake pads, and already had them. He said that his customers were cancelling their appointments because of the approaching Lala hurricane, and he could come straight away. We agreed on a price (his quotation was reasonable), and he made his way to my place. He is very personable and pleasant, works quickly and efficiently; I was absolutely delighted with the experience. I asked him for a couple of business cards to hand over to family and friends. If only all tradesmen on Maui were as efficient and trustworthy as him! I will definitely recommend Keoni, and use him again at the first opportunity.

I had a very positive experience. Keoni responded to my call and was able to come diagnose and…read morerepair my vehicle the same day. I had multiple issues car wasn't running and Keoni saved the day. Polite and professional. Explained clearly what each issue was and how to resolve each. He gave me expert service at a reasonable price. Drives better than before. I'm grateful he was the mechanic that helped me. Mahalo Keoni!! Very much appreciate you ! Aloha

Scott and the guys at Island Automotive are top notch!! They were able to help me out with a last…read moreminute waterpump issue and after a call I was able to get an appointment and new part ordered on a Friday and dropped my truck off the following Tuesday morning and it was completed just after lunch. Even had them do an oil change. Great value for high quality repairs that won't break the bank. Friendly, courteous, and professional shop. Need a repair or simple service call Island Automotive and get back on the road fast!! Mahalo Scott!!

I'm writing this as a repeat customer, which is why this experience was so disappointing…read more We recently decided to hold off on a repair for our van. Earlier that day, my husband was on the phone with the mechanic and asked whether he could text that same number to follow up. The mechanic answered, "You're talking to me, right?" so my husband texted to let him know we were holding off on the work. We had no way of knowing it was the shop's landline, and it was never mentioned. A week later, the mechanic called asking if we were still bringing the van in. When I explained that we had already texted to cancel, he became short and dismissive, told me he had blocked off the entire day, and waved off the fact that we had reached out by saying, "Yeah, you texted the shop phone." When I pointed out that he had told my husband to use that number, he said "yeah, yeah" and hung up on me. I understand that a last-minute change can be frustrating for a business, and if there was a mix-up about which number to use, that is worth clarifying for future customers. But responding to a paying customer by talking over them and hanging up is not professional. We won't be returning. Good mechanics are worth keeping, but basic respect for your customers should come standard.

The Cadillac dealer looked at my convertible (for $250) and said they couldn't fix it. I took it to…read moreR&R and they fixed it THAT DAY and for not that much more than the Cadillac mechanics cost to tell me they couldn't fix it. The mechanic that worked with me said they couldn't get the right part (the car is a 20 year old "barn find"), so HE MADE ONE. This guy is nearly a magician. The staff are friendly and the waiting room has the best chairs of any car repair shop I've ever been in (and I've been in plenty at 80 years of age). Overall, the best mechanic experience I've ever had on any of my several cars.

My safety inspection went fast and smooth with friendly service. We will definitely return plus…read morerefer our friends. $25.00 and no appointment made the process even easier.

I used this business for a pre purchase inspection and was so impressed with them I decided to use…read morethem for some repairs to my Ford Raptor (new rotor install and removing a broken air horn). They were very helpful, honest, and friendly, and returned calls quickly when needed. Competitive pricing and professionalism wins through every time, hence their 5* review from me and the great reviews below on Yelp. Do yourself a favour and take your car to this family owned business, Jake will help you get your vehicle running smoothly again.

I called them and got an answering machine. I left a message, saying that I wanted to replace the…read morefront brake pads ONLY on my Nissan van, explaining that the rotors are in perfect condition (the van has only 48,000 miles, and never carried more than 700 pounds, way below the normal payload on those heavy-duty vans). They called back and quoted $1,040 for the front brake pads + rotors. Again, I explained that the rotors are in perfect condition and do not need replacement. They replied that if I refuse to do the rotors, they won't replace just the brake pads. The surface of the rotors has no grooves, no scratches, they are not warped, and the pads have still 2-3 mm thickness; the brakes do not squeal. This is bargain-basement sales tactics, trying to push for the purchase of parts that do not need replacement. Shameful! Incidentally, their quote for pads + rotors was 50% higher than that of another shop that I have been using for years. I am taking my business elsewhere, and will not give them another call in future, as they are out to rip people off.

These guys got my car fixed within 24 hours. I needed a rush repair to ship my car. They made it…read morehappen. Great service all around. A bit pricier than other repair shops, but well worth it considering my time crunch. Great job

Best of the best! I couldn't be more pleased having entrusted them with my Range Rover, they've…read moredelivered every time. This is the only place I will ever take my vehicles here on Maui! Five stars

Never answered the phone " voice mail has not been set up"…read moreSo I gave up. Moved on to other offers

I've been taking my cars to Brandon ever since I moved to Maui. He's worked on my 2002 Honda Accord…read moreand also my 2016 Honda Ridgeline. His prices are fair and his work is excellent. He does what he says on time and the work holds up. I don't understand the couple of negative reviews. He's always been lovely to me. I trust him with my vehicles and I would not consider going anywhere else.