Here's a version that gives Monica well-earned recognition:…read more I had a fantastic experience at Quantrell Subaru, and Monica made the entire process easy and stress-free. She was knowledgeable, patient, and genuinely focused on helping me find the right vehicle without any pressure. Monica was transparent throughout the purchase, answered all of my questions, and kept me informed every step of the way. Her professionalism and friendly attitude made what can sometimes be a stressful experience feel smooth and enjoyable. If you're shopping for a Subaru, I highly recommend asking for Monica. She provided excellent customer service, and I'm extremely happy with my new vehicle. Thank you, Monica and the Quantrell Subaru team!

Bought a new outback from them last year and was told oh yes come by whenever you want and get your…read morecar washed even better salesman said come find me I'll take it to the car wash for you... well can you believe a car salesman? NO. Now we don't do that....sorry I can't stand to be lied to or bullshitted and that's what you get when you're buying a car usually just another example never believe a car salesman or the dealership they don't stand by their word. I wish people could or would do better

​Five stars for Max and the Lexus of Lexington team. Clear, honest communication, fair pricing, and…read moreno games, add-ons, or markups. If you want a smooth, stress-free Lexus buying experience, they're the dealer to see.

Update... the service manager Brandon made it right by reimbursing me the cost for the brakes. I…read moream still concerned that this vehicle passed inspection to be labeled L/certified.

Jill was fantastic to deal with. She patiently guided us through 5 test drives, and my wife and I…read moreeach picked a vehicle to buy. Very polite, patient, and the deals were more than fair.

It's hard to evaluate a car business based on a purchase or a walk away. In the end, you're…read moreevaluating the salesperson. But, the business employs the salesperson, so the responsibility does lie with the business. Let me start out by saying that I live in Lexington. It's easier for me to buy from a business in Lexington. It's easier for me to get my car serviced in Lexington. So, I always try to work with Lexington businesses first because that's in my best interest. Enter the salesperson John at Don Franklin Nissan. John rode along for the test drive. Guy seemed likeable enough. I decide I am interested in the vehicle, but I wanted to compare prices elsewhere. John at Don Franklin Nissan says he has to have MSRP for the vehicle, nothing less, nothing more. If that's what you gotta have, that's what you gotta have. I call John at Don Franklin Nissan a couple days later. I let him know that they have a vehicle with the same options at a competitor for thousands less, and I was wondering if he could match it. Again, it's easier for me to buy in Lexington. He goes on to tell me that the competitor is factoring in all kinds of rebates and such that I would not be eligible for. I'm thinking ok, maybe John at Don Franklin Nissan is right, but I might as well go and check. The competitor came in at a price between $3,000 and $4,000 less (between 10 and 15%) than what John at Don Franklin Nissan said he had to have. I'm ok with that, but clearly in my own financial interest I'm going to go with the competitor. I gave John at Don Franklin Nissan an opportunity to earn my business, he did not, and there you go. About a week after my purchase John at Don Franklin Nissan calls me and asks me to come in, bring the wife, and test drive the vehicle again. I start to explain that I had purchased a vehicle elsewhere and John at Don Franklin Nissan immediately hangs up the phone on me. I was not rude with him. I was not critical of his business. Heck, I didn't have time to be. As soon as I mentioned the competitor, he cuts me off by ending the call. That's not professional. That's not good business. Now, let's think about how John at Don Franklin Nissan could have handled this. How about: "Sorry I couldn't earn your business this time, but I hope you will consider us in the future." "I'm happy you got the car you wanted at the price you wanted, and if you give me a shot next time you're in the market for a vehicle, we will try harder to earn your business." "I wish we could have gotten you in this car, but if you know of anyone else who is in the market for a car, please consider sending them our way." Notice that none of these responses, which just came to me in the moment that I am writing this, involved hanging up on someone mid-sentence. It was insulting, unprofessional, and unnecessary. And it makes me not want to do business with any Don Franklin dealership. John at Don Franklin Nissan could, quite frankly, use some Chick-fil-A customer service training. I'm not even in the sales business, but I do understand that the business is all about relationships. John at Don Franklin Nissan severed mine.

I would never shop at Ryan's Auto sales. I had two deals on the table and was waiting to bring in…read morethe trade-in that they already looked at and appraised. And the money for the down payment. So the salesman and the owner calls me they both tell me that the 2020 F-150 which they still have listed has torque converter problems and they wasn't willing to fix it. Then they had a 2014 Toyota tundra that they was trying to put me in that I told him I really didn't want it but I had a project coming up and I was almost forced to take it. So the day that I was coming out to get the Toyota tundra they called me and tell me that the tundra was off the table too. So what the underlying problem was is that the place that was going to finance both vehicles. Which I have a long standing with them and have bought two vehicles off of them speaking of the financial place not Ryan's. The financial place I guess was not giving them enough money for the vehicles or wouldn't let them get over on me for the amount of money for the vehicles. So the owner got in contact with me through his salesman which I have bought another vehicle from this salesman at another dealership and me and the salesman was in good standings. Until he sent me a text that the owner told me that they wouldn't do any more deals with me until I took down my negative review of them on Google. And now you can go and see that he completely took his Google down. If I can download the picture to this app I will include it. Do not deal with this car lot. It's not a dealership.

Just bought my first car and the sale woman was amazing! They were super hospitable and cracked me…read moreup. My dad even had a good time while I signed "my life away." Great pricing and I am so grateful we stumbled on this find :) Please stop in to see them if you need a car! No tricks and no lies..

Andy Workman, service manager went above and beyond to help my senior mother in law with her…read moreHyundai tuscon with needed repairs for a electrical draw. he was courteous and contacted Hyundai about her situation . her cost was minimal thanks to his efforts and hyundai excellent customer support! thank you again for helping a senior with very limited income. hope this finds it way to owner and you get proper recognition and raise.

I have bought two vehicles from the dealership and I got my daughter to buy her vehicle there as…read morewell. However, I will never get a vehicle here again because of the aftercare. I took my vehicle in the latter part of 2023 and the manager himself of the service department did Diagnostics on my car and found the issue and supposedly ordered the parts that were needed. However, never heard from them about the parts. So I called and talk to Alexa and she discovered they have no record of me coming in or any parts being ordered.so Im stuck with waiting for almost 2 months to have my car brought back to do another diagnostics on it. I'm not sure what happened to my visit and the parts order.

Very good people to deal with they will work with you. I highly recommend them to anyone .they are…read morevery down to earth. I got a BMW from them and I love it .thank you tri city

Even with all the snow and covid the employees here were very helpful. I told them my price range…read moreand they had me vehicles ready and waiting to look at. They made the process so easy and quick! I highly recommend going here if you want a quality vehicle that don't break the bank!

I paid cash for an SUV with only 90,000 miles on it. The engine blew up after 90 days. and now no…read moreone is available to take my calls. Watch your step. And that's only the latest chapter in the fiasco in the catastrophe that was doing business with this lot: - They were supposed to do some minor cosmetic repairs as a condition of the sale. It took almost two weeks to get it done. And when they finally did it, it still looked like crap. Despite Tim Neese (the owner) acknowledging that the work was shoddy and that "his people must've sent it to someone besides his regular guy", he did nothing to make it right... and quit returning my phone calls. - I paid cash, but their accountant Murad still tried to force me into signing a document that allowed them to run my credit. When asked why, he said "I do the paperwork, this is what you do. Please sign." Despite my refusal to sign this "necessary" document, Murad was still able to complete the transaction. Those are a couple examples of my experience with this dealership. I'd say save the headache and buy your vehicle somewhere else. But be careful, this guy runs multiple lots in the area.

Everyone was very nice and helpful. Worked with me and went the extra mile to get me exactly what I…read morewanted. After being turned down by 3 other dealers I am very pleased to have stopped here. Thank you 12k and Under, I love my car!

I went to S&S today for my regular service. At 7Am, I was the first customer of the day, and…read morein-and-out in no time. There are always coupons on the website, so don't hesitate to use them. Service here remains good and prompt. 27

I discovered a shiny nail prominently extending from the tread of one of my truck tires but the…read moretire was still inflated. Instead of removing the nail and risking deflation on the road, I stopped at a S & S Tire Center near Nicholasville, KY and asked if they could pull the nail, then repair the puncture. A technician returned from the service area and shared the nail didn't completely pierce the tire and that I was good to go. When I asked what I owed, he smiled and said "nothing." It's refreshing to see a business that practices honest customer service that earns your patronage. Thank you!