So. This started as a two star. Here's a thought. If you offer an "Express Service" for oil changes and you take the owners vehicle and pull it behind the service area to join its line of similar friends waiting for service-maybe. Just maybe. Let the incoming customer know how long "Express" is going to actually be. I had my truck serviced at a stand-alone service station yesterday. It took half as long for a slightly cheaper price. Maybe that's the route I should go next time as well with my Subaru. A simple -"hey thanks for stopping in. It's going to take over an an hour. Is that ok?" Would suffice nicely. The staff themselves are very nice, everyone masked indoors. Just add in a heads up folks. How did we get from 2 to 4? Service recovery. They apologized and gave a 10% discount. read more

Don Miller Subaru East - The line. Next time I will drive behind back FIRST to see how long it is. - Auto Repair Near Me - Madison, Wisconsin

I called on a 2006 Mazda RX-8 that they had used and the CarFax said it had a compression test done. Having owned 3 of these, this is the most important information you need to know when you are buying one. The salesmen would not send me the results but said the engine was below specs for what a healthy one would be. He wouldn't share how bad it was, I live many states away so I couldn't just stop in and see it. So they are selling a Rotary Engine Mazda that has lost enough compression to be failing to the public and are hiding how bad it is. I would not buy from them. read more

Do not go to this horrible service center. simple diagnosis is $179 when you can go and get it for under $100. Then they don't give breakdown of service required and text you (Terry J - Service Consultant) amount and tell you this is what you need. If you say by Text sounds good and call them later to say I need to shop around. They take it as you have authorized it. Arguing with them means they will offer to put the old stuff back on your car and still Charge you a ridiculous $179. read more

We had such an amazing experience at Don Miller Subaru East, thanks to Trevor and the entire team! We walked in without the intention of buying a car, but everyone made the process so easy, painless, and enjoyable that we ended up driving away in one. There was zero pressure--just genuine, kind, and thoughtful people who clearly care about creating a great experience. Trevor was especially helpful, patient, and down-to-earth. Highly recommend working with him and the entire Don Miller Subaru East team if you're in the market for a new car! read more

April helped me get a quick oil change and tire rotation today. She treated me well, got me in and out, explained everything about my car, and was very pleasant. Much better experience than the DMS west location. I'll be back for my next service Update 8/11/2020. Service agents polite, as usual. I appreciate the modified pandemic seating arrangement while waiting for my service. Suggestions: we own a Subaru and a Toyota, and the competition's service department does a couple things better. For one, they used to do free tire rotations for Costco members - not sure if that's still the case, but a nice convenience. Two, they give you a code for their car wash, so you can have it done anytime in a certain time period, not just that day. Would be nice to have that flexibility. read more

Don Miller Subaru East - Express service with a smile! - Auto Repair Near Me - Madison, Wisconsin

We unexpectedly needed to buy a car and Charity made it a painless process. She suggested a car that was perfect for us and did all the legwork for us to get the loan and to drive the car off the lot that day. She was friendly, professional and truly caring. We recommend seeking her out for your next car buying experience. read more

The service is great in that they seem to do an overall check when you bring your vehicle in, and so they can find things that are problems before they get too serious. They have a nice waiting room, and they provide coffee and some snacks. However, while I'm definitely in favor of paying the mechanics well, the labor charges are now up to $200 an hour, so I can't afford to come here anymore. read more

If you're someone who's wary of buying a car due to the fear of being treated unfairly, go to Don Miller East and ask to speak to Riley Tate. He was patient with all my questions and concerns, expertly knowledgeable about their vehicle inventory, and had a contagious enthusiasm about the product. I really learned a lot from meeting with Riley! Best of all, this was the first time I have felt genuinely comfortable in the process of buying a new car and certain that the salesperson was on my side. I will return to Riley at the east side Don Miller whenever I'm in the market for a new vehicle. read more

The sales staff made the process of buying a new car simple, stress-free, and even fun! They were not pushy or overwhelming, instead they listened to our wants and needs and were very helpful in educating us about their products and finding us exactly what we were looking for. I would recommend their service to all friends and family. Thank you for taking care of us, Riley and Rory! read more

New to town, I was looking for a Subaru dealer that could work on my Outback. A quick Google search lead me to Don Miller East, so I scheduled an appointment. From the very beginning, I had wonderful customer service. Both the Parts and Labor departments were friendly on the phone, and I was able to tell them all of my concerns in a conversation that took only around 5-10 minutes. When I brought in my car, the excellent customer service continued. I needed to get to work, and even though all the drivers were already on trips, they found another driver to take me downtown where I work. They worked on my car all day and picked me up in the afternoon. Unfortunately, my car needed some extra work done, so they offered me a loaner for the next day. It was a brand new Subaru Outback. The next day, I brought back the loaner after my car was ready to go. Services prices were comparable to quotes I had received from other shops around town. But, the customer service and extra discount they offered me on my oil change put them over the top. I'll definitely be back! read more

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I have been coming to Don Miller Subaru East since I moved to Madison in 2017, and it is unquestionably the best car dealership I have ever had the pleasure of using. First, the service center: their prices are incredibly fair, and all their technicians are friendly and helpful. I have never once felt nickel-and-dimed after bringing my car in for service, and they are very generous about what replacements/repairs are considered to be under warranty. I have continued to bring my car here even after I moved to the west side of Madison, and I'm not sure I've ever been denied a loaner car when I needed one (even if I forgot to ask in advance). Next, the dealership: I handled a trade in/new car purchase here in 2020, and I was pleased to discover that their sales department was just as good as their service center. The offer I obtained was fair, and no one tried to upsell me at the last minute when it came time to finalize the sale. The salesperson walked me out to my new car after everything was signed and patiently answered every question I had, and he was experienced enough with the car to give me some great suggestions that I'm still using today. (They also offered to make me an appointment for free training on my new car's technology systems, though I didn't end up taking them up on that.) This is the best car dealership I have ever been to, full stop. I would drive a considerable distance to continue doing business with these people, and I plan to continue to bring/buy cars here for many years to come. read more

I have to tell you, I've had a number of moderately unpleasant experiences at Subaru East, and one extremely negative one. In general, most of the service reps I have dealt with are basically gruff and not particularly pleasant, often making me feel like my questions/suggestions were silly. In fact, one of the times I suggested it might be time to check the filters. They tried to talk me out of it, but when they checked, they discovered it was full of debris. About six months ago, I had called to schedule an appointment, made what I thought was an appointment, and then when I arrived, there was no record of my call/conversation/appointment. April told me it was something I could just drop in for. They then created an issue by FORGETTING TO PUT THE TIRE PRESSURE SENSOR back on, resulting in me needing to make a return visit. The only reason I returned recently is because the service representative gave me a free oil change as compensation. I know it isn't just me, as one of my friends who bought a new Subaru had a difficult time at Subaru East as well. If I continue with Subaru service, I plan on going to Subaru West. Honestly, they've made me reconsider owning a Subaru in this area. read more

I don't write negative reviews often however this is warranted. Just purchased a used Subaru Crosstrek in Appleton, WI and were on our way to Illinois for a vacation and the A/C went out in the vehicle. We stopped at this Subaru dealership to see if they could help us with our vehicle since we are so far away from home. They we're incredibly rude in telling us they can't help us. No explanation, no alternative advice, no pointing us to someone else, nothing. They simply said no and turned away our family to continue driving 3 more hours with no A/C in 90 degree weather. If you're looking for kind and helpful service just drive right past this place. Very dissatisfied. read more

Decided to lease new and upgrade Subaru. Shane Henry helped me all the way, together with the other team members. All together create very pleasant atmosphere and make this transaction easy read more

I previously wrote a negative review based upon pricing for the install of a cabin filter labor. I also contacted them about my issue. The next day a service person called me, apologized and refunded not only the labor cost of the filter but the oil change and filter itself. It was very generous. I bought my Outback here and have used their service for 5 years and this was my first, and now cured problem. read more

I have been here only five-ten minutes and this is already thus far the finest car dealership experience I've ever had. This place was recommended by a group of local Subaru enthusiasts, I was trying to get a good deal on good work for an oil change and they're so incredibly nice and helpful here. Rare enough, coming in for an oil change has made my day a lot better! read more

Shannon is very good at customer service. He cares about his customers well after they purchase their cars! Thanks for being great at your job! read more

We just bought our first Subaru yesterday. The service was great~~just our style. No pressure, here you go, take the keys, give it a spin and let us know if you like it. And we did. Rex's approach as a salesman worked well for us. He just cut to the chase and left us alone. That's our style. And Rory from the business office was also just a straight shooter. Knowing you've got to sign a million papers and knowing there's so much fine print, Rory basically just made that easy for us in a direct and focused way-- and with a few laughs along the way. We would definitely recommend Don Miller East. And we LOVE our new car. Betsy Bazur-Leidy and Peter Leidy read more

We worked with a sales staff member named Conor when we were considering two different vehicle makes/models. He presented helpful facts and information to help us make our decision without being pushy or pressuring us. He asked questions to learn about us, listened and remembered little things we had said and then applied them when making his recommendations. Negotiations with him were so much more straight-forward and less awkward than we have experienced with other dealers. I don't feel like Conor "sold" us on this car. We feel like he helped up arrive at the decision that met our wants and needs. He is a good, trustworthy guy, and I will definitely refer people to him. read more

I worked with Dean, Tim and Jason to purchase a new 2015 WRX. Top to bottom the best car buying experience I have ever had. No pressure at all, even when I came to finance and warranty. These guys were the best. I would highly highly recommend. This is my second Subaru (first one was from another dealer and wasn't nearly as good of an experience) and it won't be my last from Don Miller. I drove from Milwaukee and they did everything in their power to make my experience seamless and fast. Really really excellent experience. read more

What an unpleasant experience. I browsed the dealer's website and clicked to get a price quote for a 2014 Crosstrek Hybrid and to ask whether the dealership has any special pricing agreement with my employer, since several in the area do. Dean Woldstad responded and was evasive from the start. He claimed that they offer "aggressive" pricing, but when pressed for details refused to offer any and claimed that [he] would be shocked" to hear that I was correct when I told him about special pricing offered by Mazda, Honda, etc. He constantly pushed to have me come into the dealership in person while still not answering my questions, but going on tangents about how demand is high so prices are at or near sticker and how unsafe non-Subaru vehicles are. Strangely, when I mentioned that I was also considering a Honda CR-V and Mazda CX-5 in addition to the Crosstrek, he told me that "If I was purchasing, I would purchase the CX-5." I finally just shared an internet price quote from another Subaru dealership with him for a similar Crosstrek to the one I asked for, and Dean again strongly implied that I was lying about it and that I should shop elsewhere. All I wanted was answers to a couple of questions: 1) Yes or no, do they offer negotiation-free pricing for my company. 2) What's their best price for the car/can they compete with the other dealership. Instead, I got a confusing, sales-y runaround, got called a liar, and got told to take my business elsewhere. Unbelievable. I went ahead and emailed the GM of the dealership to tell him about this awful experience and never heard a thing back in response. In the end, I did take my business elsewhere - just across town to Don Miller Subaru West - where I was treated very well and had a great experience. If you're considering a Subaru in Madison, definitely watch out for Dean Woldstad and Don Miller East. Don Miller West was great - I worked with Dennis there and he was awesome. read more

Very positive experience here. Rod Israeli was very helpful, knows the vehicles well and made sure I got exactly what I wanted.

Rod Israeli at Don Miller Subaru East provided possibly the best customer service I have experienced ever. I was simply blown away. He went above and beyond to give me the necessary knowledge I needed to make an educated purchase, even answering my emails after business hours. I fully appreciate the no-strings-attached options received, and the willingness to work with my budgetary needs. Many more dealerships could learn a thing or two from him and this dealership. Rod was absolutely transparent with me, and provided the patience I needed. I felt no pressure at all. Four stars, two enthusiastic thumbs up, 100% on the tomatometer, etc. etc. read more

Myself and the wife got stuck on the highway, just outside Madison, and got towed here. I cannot say enough good things about how well we were treated at this dealership, by all members of staff, in particular Lewis Slawny, the sales manager. We were in a desperate situation, and Lewis got us a loaner vehicle so we could get back to Chicago. I highly recommend this place, and its staff, who were extremely friendly towards us, and Milo (our dog). I give this place my highest recommendation. read more

Great, fast experience with Rod Israeli. Was planning on buying my daughter's Subaru at my local (Savannah, GA) dealership and driving the Crosstrek to Madison where my daughter lives. Don Miller Subaru's price was over $2000 less than the price at the Savannah, GA dealership. They had no mystery fees. We did some paperwork in advance and were out of there in an hour! Great experience. read more

I'm very happy with the service given by Shane Henry at Don Miller Subaru East. I looked around for several months, trying to find the car with only the options I wanted. Shane helped me prioritize my wish list and was very skilled in solving the problem of getting the color I wanted with the right options. My new vehicle is better than what I had imagined! Thanks, Shane! read more

Initially we were unhappy with the service but they compensated for the inconvenience. We enjoyed working with April. She was knowledgeable and personable. read more

We bought two Subarus this past week (an Impreza and Forester) and were given great treatment by DJ and team. DJ as not only friendly but very helpful (I'd bought an Outback from he and Miller about 18 months ago. He spent time explaining the cars to their new owners and making us comfortable with the vehicles before we drove them off the lot. Our experience with Don Miller has been awesome. We also use the west side Subaru for the periodic service needs as one of us works steps way from the dealership. We're very happy with both Don Miller dealerships! read more

My wife and I recently purchased a car from Rod Israeli. I can't recommend him enough. Informative, down to earth, and straight forward, fair, and also fun to work with. Additionally, he was more than willing to go the extra mile. For instance, rather than trying to steer us into buying a car he had on the lot, he made certain to find the car with the features we wanted, even thought it was located at another dealer. Also, he spent well over 2 hours after delivery going over all the features and set up option so that my wife would be comfortable with her new car. In sum while our experience at Don Miller was great, it was due in no small part to Rob;s involvement with our purchase. read more

I recently purchased an Outback from Rod Israeli. It was a pleasure working with him. I have bought many cars in my lifetime and understand the car buying game that dealers play. Rod however was straight forward, informative, patient, fair, and genuinely friendly. He followed through on the small details and made the difference between my purchasing from Miller or Sommers. If you are buying a Subaru..........see Rod Isreali! read more

Just leased an Impreza from Don Miller East and my experience from beginning to end was impeccable! Rod Isreali is amazing. He is so knowledgeable about Suburus and most importantly, extremely dependable and patient with any questions I have had. I am a busy mom and don't have a lot of time to go car shopping so I'm so glad I chose to lease my Suburu from Rod. He even put my daughter's new car seat in for my husband and I(: read more

After owning the used car I purchased for less than a month, I have found various issues. The biggest being that the rear door will not lock. It will not lock work the key fob and the lock button in the car. Their response, "There is nothing we can do about that." Guess I can't keep anything in my car. read more

I have bough all four of my prior cars from Don Miller and even sent my mom to buy her jeep to them years back, so I was fulling expecting to have another wonderful experience with my purchase of a Subaru at Don Miller East. I came in and spoke with DJ who assured me at the 2.99% financing I had read online for used vehicles was available for me, he would make sure that I would get it applied to the Subaru of my choice..... was we negotiated i stated at least four times that I wanted the 2.99 % financing to insure I could stay within my budget. My credit score is good so I know there was not a problem that directions. All things said and done when I went to sign the papers on my car I was given 3.65 % and when I questioned it he the finance guy was flustered and said if I was not happy with it I could refinance.... I totally felt like I was bated and switched......I should have just walked away but I wanted the experience to be over. Its been a few weeks and I have received over four letters from credit companies 2 stating that they reviewed my credit with regard to my loan with the subaru and was approved for credit through thm read more

DO NOT BUY A CAR FROM THIS DEALERSHIP. BUYER BEWARE! We were very, very disappointed in this dealership! We were there with my son who was interested in a 2010 Subaru WRX. We do not live in Madison so we had a bit of a drive. We had NO trade in which should have made them very happy. In the 'dealing game', we wanted to bargain with them. Of course like other customers we asked them to drop the price. NOPE! Not a chance! The reason given was because the person that traded in that car was given such a good deal. This person was a past customer and had left and moved to Arizona. So they apparently wanted to make a good impression with that person who left the state and we didn't matter!! We were also told that the dealership would get several phone calls a day from younger people asking about the car but only phone calls. They were very happy someone was buying the car just to not have to answer the calls. Still after all that, we couldn't even get some gas or a new gear shifter ball (manual transmission). We will NEVER go back to this dealership or give them a good reference. DO NOT BUY ANYTHING FROM THIS DEALERSHIP read more

Wish I would have went to a different dealership. I have only had my car for less then a year, the pain is peeling off the hood, I called and talked to a lady in the warranty dept about it and asked about a pain warranty she said in her 12 years of working in that business she has never heard of a paint warranty..... complete lie there is actually a 3 year 36,000 mile warranty on it. Then comes the hard part proving that the paint is peeling off because of a defect with the paint job. I took my car in to be looked at and of course the service guy said there is a dent above the peeling paint so it must be peeling from that..... first of all there is no stupid dent on my hood and second of all if the there was a dent ABOVE the peeling paint not on it clearly that is not the cause. THERE IS NO DENT!!! Thanks for the great customer service of your lies!!! I am never coming back to this place! read more

RUN AWAY FROM THIS PLACE AS FAST AS YOU CAN!! BETTER YET, BURN RUBBER OUT OF THEIR LOT TO A DEALER WHO WILL CARE ABOUT YOU AS A CUSTOMER. They dont even deserve the one star. Eddie Bittar is a salesman who will lie straight to your face about your upcoming payment and sale price of vehicle all just to try and force you into the next step of his disgusting sales process. Peter Hubbard is a general manager who won't even call a customer making replying to his email about some concerns with a fully approved car deal about to close, he will have "his business manager call on his behalf two days later." Then, you get the "business manager" who is the finance jerk. Tells me his first day working was the day I was there to meet him. Lied to my face! Told me I would be driving a new Subaru that night. I waited hours away from home to see a deal close and they didnt tell me until after close at 9:30pm that they would need another day since it's so late. 5 days later, still have no time to close a fully approved financed new Subaru. A CUSTOMER WITH CASH IN POCKET WANTING TO BUY A CAR THEY HAVE AND THEY WONT TAKE THE TIME TO SELL IT LET ALONE BE HONEST ON WHEN I CAN BUY IT. I've never seen a dealership go so far out of their way to postpone a sale, lie straight to a customers face repetetively, and allow a finance manager to acost and get emotionally angry at a customer. I am a completely passive and easy going customer, I can't imagine what Don and Connie Miller would think if I told them what happened here. Funny thing is that I tried to buy a car from them a year ago and had almost the same situation. So, likely this happens alot, and people just move on and go to another dealer that has their game together. RUN FROM THIS PLACE AS FAST AS YOU CAN. read more

I was looking to buy a new Subaru but was given conflicting information and outright lied to. Initially I test drove a 2012 and 2014 Outback and asked for pricing information for both. The manager wrote up an 'out the door' price for the 2014 Outback that was incredibly cheap. Unfortunately I was going out of town and couldn't buy the vehicle that day so I came back about 2 weeks later, and brought in the quote the manager had written up to see if I could purchase the car. 2 other managers wrote different figures for that car almost $3,000 more. They advised me to come back to the dealership the next day to speak to the original manager from 2 weeks ago. I came back the next day and the manager explained he had messed up and actually wrote down the 'out the door' price for the 2012 model but wrote a new price for the 2014 model a few hundred more. He said this price included taxes, title, and fees. I agreed and went to sign the paperwork. I also verbally agreed to pay a certain amount for an extended warranty and gap insurance. When I went to sign the paperwork the warranty/gap price we had just agreed on was only for the warranty and they had added $600 more for gap insurance. Also the 'out the door' price I just agreed on did not include taxes as "those prices never include taxes". I clarified with the manager 3 times prior to going to sign paperwork that it was the price WITH taxes and they said yes. I am extemely frustrated at their treatment of me, and outright lying to me! I would never go back there and would recommend no one else go unless you want to get ripped off. read more