All of the guys working here a so kind and helpful. Every time I go here I'm impressed with their…read morequick work and their kindness.

Manager was a nice dude but they were absolutely trying to upsell me and wasting my time. I brought…read moremy vehicle in for an inspection, they told me I needed front windshield wiper blades, fine let's swap them. Them don't carry boshch icons whichs blows but rainix are still solid. Then they walk out with my cabin air filter and my air intake filter, keep in mind I just replaced my air intake like 3 months ago. I don't like ppl taking the air intake off since you have to push up against an electrical connector with ur socket to get the cover off. I brought this in for an inspection, why are you showing me my air intake filter?!?!? I take care of my shit, don't touch anything unless asked. I absolutely would not go here again. I would give this 1 star if the manager I worked with wasn't a cool dude. I'm assuming Valvoline corporate wants ppl to "upsell" ppl. Regardless I don't think what u diud was right. I make a decent amount of money per hour and by you wasting my time pulling my cabin air filter and my intake filter your preventing me from getting back to work. I asked yopu for an inspection not a filter check.

Yay it was great. Why only 1 car wash? 4 lanes of cars and everyone has to merge, into one lane.read more

I paid for a Super Kiss Plus plan and come to find out that Delta Sonic has been doing a basic wash…read moreon my car all winter. The basic wash uses a neoprene brush, that and along with their recycled water that is full of abrasive elements after washing multiple cars all day, has left scratches along both sides of my brand new 2026 vehicle. Delta Sonic's area manager Dave was very rude accused me of lying about the damages and the brush causing the damages. He refused to look up camera footage from February, March and April to prove that yes they did use those blue round neoprene brushes on my vehicle even though that was not in my plan. He reprimanded me for having less than 7,000 miles on my vehicle and told me that is a lot of miles for a new vehicle and that is where my scratches came from. I told him I live in the country and work in Buffalo so yes I have miles from driving back and forth to work every day and that would not cause parallel buff lines with scratches that trail along both sides of my vehicle. The only thing my vehicle was squeezed through since I got it was those blue neoprene brushes that should've never been used in the first place because I wasn't supposed to be getting a basic wash. I paid for a super kiss plus plan. So therefore not only did they damage my car they were charging me for a super kiss plus plan and only giving me a basic wash all winter.

I went to Take 5 in West Seneca today to get my oil change done since I was due according to my…read moreservice sticker. When they checked the dipstick before starting, Jordan said that my oil was much too clean to change at this time. Most places would have just changed me oil and not said a word. Matt checked my cabin air filter as long as I was there and it was super dirty so I had them change it since I was there. He also told me I probably had another 3,000 miles left on my current oil. Ayana was very helpful as well getting me checked out and she and Matt made sure I knew about the discounts available when I came back when I actually needed the work done. The honesty and professionalism I saw today is a reminder of why I keep coming back to Take 5 instead of the other "quick oil change" places in the area (of which there are plenty who will never compare!). Thank you so much for your honesty, knowledge and kindness. I'll see you in about 3,000 more miles or so!

From the owner: Take 5 is your go-to for fast and simple oil changes in West Seneca- we get you back on the road…read morefast so you can spend more time on things you want to do. Our friendly technicians are here for you every step of the way, from helping you select the right oil, to performing windshield wiper replacements, air filter changes, coolant exchanges, and more, all while you stay in your car! Plus, we've got you covered with FREE tire pressure checks and fluid top-offs. Visit us today for a 10-minute stay in your car oil change. Remember, at Take 5, we're faster than you think!

Every time I get my car washed from the detail shop it is always finished horribly. I always have…read moreto ask for a rag to re clean my car since they never do. There is always dust or something left that I have to wipe and most of the time they have to vacuum again (it's really not that dirty but we do our cars when we want a thorough cleaning). I've gone to the Lancaster location (which is a farther distance) and had AMAZING experiences. I will never be returning to west senecas detail.

After my car needed work done that involved two people I don't know being in it, I decided to…read moreredeem an old Christmas gift of the 10-minute car detailing at this location. Felt like I won a little lottery when the employee said "we eliminated the 10-minute detail, so you are upgraded to the *super* detailing". You are required to wear a mask, as is every single employee. As soon as I arrived, I was waved to a lane with sanitizing stations. Each customer is asked to bag all personal belongings, turn car vent to medium high and on recirculate mode, then roll all the window up. Staff then begins to sanitize & each vehicle parked on a conveyor belt, where two to three employees begin to thoroughly clean inside. Waiting area seemed clean, no frills, just a row of chairs along the wall near a window that enables you to watch them working on your vehicle. This location also has outdoor benches that are more than 6' away from each other, however one bench is much closer to the door, disabling adherence to the 6' away from one another. They took 20 minutes & fastidiously vacuumed up a lot of fur from this dog foster mom's back/trunk area where the dog crate is generally in place. Even removed & cleaned cup holder liners I didn't know my car had!

This will be a little bit long because I just dealt with this shop for the first time ever and have…read morea lot to say about my experience with them. I work in the diesel industry so I know what makes a shop good and what makes a shop bad, and I definitely have high expectations for shops that I have to go to as a customer. The short version is that I cannot recommend them enough. In all aspects, my experience was fantastic. The long version is that I brought my truck in for some work that I've been neglecting to have done for awhile now. Before even starting the work, they did find a very big and urgent issue with my truck. I had budgeted for the work I wanted done with a little cushion because my truck is old and rusty so I wanted to be safe specifically in the event that they did find additional issues. That being said, the issue they found was much more than I was prepared for. (And yes, when Halie called to tell me about it, she did have pictures on the way to my phone so I could see it myself and confirm the issue.) Halie sent me a quote for everything I had wanted originally + the newfound work I needed, and she specifically quoted me the worst case scenario version so that way I knew what I could be getting into as opposed to her having to call me with more bad news every hour and pushing me past my budget when they were already halfway through the work which I appreciated a lot. They also did their best to do the work right while saving me money where they could, and as a result, my bill did end up coming in a few hundred less than the worst case scenario estimate which was fantastic news. I didn't get a chance to speak with the technician(s) that actually worked on my truck, but me and a mechanic friend of mine peeked at everything afterwards and it does look good! Halie, specifically, was the only one I got to speak to, and she was an absolute delight. Super friendly, on top of the whole preparing me for the worst while looking for the best ways to help me... I was very happy working with her. There was also a delay in the work that they couldn't have prevented, and Halie notified me immediately. So, all around, she's fantastic!! And, finally, I also got an oil change. I wasn't due for one yet but figured I'd get it done now while my truck was down for several days. I find that most shops, whether it's a quick-lube place or an actual repair shop, rush through oil changes. On one hand, I do understand that; they don't make money on the oil changes so it's best to get them in and out as quickly as possible. But I really value shops that pay attention to my truck. The big issue they had found and repaired was something they couldn't have missed if they were blindfolded, but they also took the time to top off my wiper fluid (that's such a small detail but I can't remember the last time I had the rest of my fluids topped off during an oil change service!) and I am about 90% sure they even lubed up my door hinges. This was incredibly long-winded but I just want to make it clear that this shop is fantastic to work with, and if you're looking for somewhere to get work done, this is definitely the place to go!!

I had my vehicle in for an oil leak repair and. $4000 later it still leaks . The owner Nelson told…read moreme he would repair the leak or refund my money for the oil leak repair. After numerous attempts to get this done he keeps blowing me off. Very dishonest business.

After my car's computer literally blew up on the highway (a big melted hole in it), no one was…read morewilling or able to work on it, except Miracle Moe. Not only that, but he was confident that he would get it running. He showed me his equipment, more modern than anything I've ever seen at any mechanic shop. And he did it. He got the car working. That's why they call him "miracle" Moe, because he can pull off things that no one else will even attempt.

miracle moe has saved me lots of i'll go here for all of my car problems & they act fast !!!!!read more

3.5 star review, I'll round up to 4…read more Researched tires online. I found that the Goodyear Assurance all season tire appeared to be the best. I tried scheduling an appointment down the road at Pep Boys but they couldn't get the tires put on until the next day. Goodyear had the tires readily available but they were more expensive which is kind of a bummer considering their name is on the tire and the building. Regardless, I didn't want to wait any longer so I made an appointment here. The confirmation advised that it would take a couple hours to put them on. Got there half an hour early. Bill, who was very kind, advised that it would in fact take a couple hours. Kind of inconvenient because I know Pep Boys and other tire service places will put the shoes on right then and there and have you out within half an hour. But I went to Wegmans next door for lunch and shopping. By the time I was done my car was ready. Another bummer was not being told about the rebates Goodyear advertised on their website. Had I not made the appointment online I would've been out $100. At the end of the day this place serviced me in a quick and convenient fashion. And the tires are night and day VS the baldies I was riding on prior.

Drop my truck off the day before so they have it all day. Oil change, tire rotation and an…read morealignment. Come in to get my truck the following day, has all the items listed on my invoice as completed. I have the 3 year alignment program which was purchased and you get 6 after the initial alignment. I simply ask Chris the man that was checking me out for the alignment paper work as it was not provided. Goes in the shop and comes back out and says they didn't do it......... he's response is we didn't teach them how to read? Can't get to it today now so I'm basically out of luck. Acts as if my time is not valuable at all, no help with setting up a secondary appointment, nothing! Come to find out they didn't rotate my tires either. All of this is listed on the bill. So it looks as if it was done and used 1 alignment out of my six. This is fraud and completely unacceptable.

Last Wednesday, while preparing a return trip to New Hampshire from the Buffalo area my…read moretransmission fluid started leaking. I immediately reached out to the West Herr Nissan dealership at 4:30. After waiting an hour for a return call, I placed a second call. The service manager instructed me not to drive, and to have the vehicle towed to their dealership. The service manager then stated that they would not be able to look at my vehicle until Friday or Monday. My choices, a 15-hour bus ride home, a one-way car rental, or an extended stay at a hotel with no transportation until they figured it out. John at Lamarco's Auto Service, an extremely kind gentleman, put me in contact with Chuck at Transmission Exchange. Upon my arrival, my car was immediately put on a lift and the issue identified as a rotted transmission hose. During my wait, Chuck did everything in his power to make me feel welcome and comfortable. I was even invited to join the crew for lunch! Transmission Exchange diagnosed the issue, completed the repair and I was on the road within a couple of hours. After my negative experience with West Herr, I had given up on receiving any kind compassion regarding my circumstances. A big thanks to Chuck, Mom & the crew for restoring my faith in the humanity. You guys rock! Lisa

I took my car here after seeing that they had good reviews online. However, now i regret taking it…read morethere. When i first went there Chuck was very nice and friendly. called me back within a couple hours to let me know that my transmission needed to be rebuilt. He said it would take a few days. My vehicle ended up being there for 9 days before i got it back from the transmission rebuilt!!! when i got it back, immediately i knew something was wrong so took it back and spoke with Joe. Joe claims he drive it around and also had the owner Chuck drive it and both said it drives perfectly. Another week goes by and i take it back because its definately not driving perfectly as they said it was. Now this time Joe said oh yea i feel what youre talking about i think its the motor mounts but we dont fix that here we only do transmission work so youll have to take it to a general shop. Immediately i took it to another shop and within 10 minutes they found that one of the engine mounts was left loose and the bracket was damaged! This was NOT an issued before i took my car to Transmission Exchange and the fact that they refuse to help me now that they got their money is unbelievable!!! I will never go there again nor recommend anyone to trust these people with their vehicle. DONT DO IT!!! Once they get your money they will blow you off And not take accountability for any errors they made have made. Sincerely, Truly Disappointed Customer

I drive every night. I need my vehicle to be in good working condition. As I was doing my thing…read morelast night, the brakes got super weird. Very spongy with very little stopping power. I was concerned however thought that I could finish because the brake light had not been activated. Just some background. Today/last night is/was Sunday. The absolute worst day to need something done on a vehicle. My Jeep had been making some oddball noises - I wasn't attempting to blow these noises off - but I have my other Jeep going in for some work and new tires in a few days. I just wanted to spread out my cash disbursement. That was not to be. Brake light came on and vehicle was really keen on not stopping. I slow-motored home and switched out vehicles. My husband called around and found that Munro was indeed open and could do work today. Cautiously creeped there around 11am. Jeep was done by 1.15. New rear rotors, calipers and brakes. All for $780.00. Price wise - I don't know whether it's expensive or not - I do know that my ride is now safe to drive. I thank them for that.

Called just to see about an alignment and said I have a appointment scheduled for 1:30@ a diff…read morelocation , same business and jw if theirs anything before that and the guy on the phone says I can get you in later if you wanna drop it off. I said when's later he said idk later.. I mentioned again I had a appointment at 130 so if you can't get me in before I'm all set and he says I can get you in tomorrow morning.. like guy clearly isn't listening . I just said nah I'm good have a good day like lol ?

my girlfriend got brakes done back in July, they are now grinding. and this shop has since closed…read more I remember when quality meant dependable...

Because of the customer service I received today I had to warn other customers about this place. I…read morewas told by a current employee that the new boss cheats customers out of money and I know he's not lying because it happened to me with this same mechanic. I've been a customer for years and I stopped going because of that experience but the atmosphere is toxic the new boss is rude and so non professional he didn't even acknowledge me and because of how he is other mechanics in the shop didn't want to work on my car because they didn't want to get yelled at I'm like what...but because of my needs I said I'll deal with it but then reality set in and I didn't want such a negative person touching my car so I left...it's only 3 mechanics so under the new management it's not good customer service just go somewhere else save yourself from being ripped off and disrespected