I am very disappointed with my experience with this company…read more We hired them for biweekly cleaning services after receiving a deep clean that we were generally happy with. After the first or second maintenance clean, I provided some minor feedback regarding our bathtub and a few areas around the house that had not been cleaned thoroughly. I even included photos and did not consider it a major issue. The following week, while my husband and I were away, I received a message from what I believe was the owner stating that they could not remove the bathtub stains, that I would need to sign a liability waiver, and that further cleaning efforts could damage the tub. This response seemed disproportionate to the feedback I had provided, especially since I have never had issues cleaning the tub myself. I had thought the feedback to be minor and easy to fix. It quickly escalated into a whole scenario. After inspecting the second cleaning, I found that both our home offices had not been dusted and that the sinks and other areas were still not cleaned to an acceptable standard. I documented these issues with photos. The bathtub itself was fine though, so I didn't understand why it was brought up the way it was. When I shared this additional feedback, I clarified that the bathtub itself was not a significant concern and questioned why a liability waiver had been raised. I didn't understand that. Rather than addressing my concerns, I was told that the condition of the tub was my responsibility, like I'd done something to cause damage to it, which is not the case. Also, the feedback regarding the other cleaning issues received no response or acknowledgement whatsoever, even though they were part of my message which the owner clearly read. After following up to confirm my messages had been received over 24 hours later, I received a response immediately that I found highly unprofessional and dismissive. The company ultimately informed us that we may not a good fit to work together, "due to availability", rather than work with me on improving the issues. It was very passive aggressive and I genuinely couldn't believe it. Again, all of my feedback was all pretty minor for obvious and blatant issues in the cleaning itself. I was shocked to receive a response like this. At no point did I make unreasonable demands. I provided polite, documented feedback on two occasions regarding areas that had not been cleaned adequately. Instead of addressing the concerns or discussing solutions, the company suggested we may not be a good fit to work together. I have never experienced this kind of behavior when it comes to a cleaning company, and I have plenty of experience. I've never experienced this kind of treatment from any professional period, as a matter of fact. It was so incredibly inappropriate and disrespectful, in my opinion. As a business owner myself I was incredulous that this is how they treat a paying customer who had every intention of continuing service. Based on my experience, this company appears unwilling or unable to accept constructive feedback or address customer concerns professionally. Their reaction was highly disproportionate to the small feedback I provided. Instead of taking accountability for the quality concerns, they turned it back on me and got defensive. The quality of the cleaning was inconsistent, communication was poor, and the overall customer service experience was disappointing. I did not like the way they treated my husband and me and how they spoke to us, it wasn't deserved or necessary. We were really happy to work with this company in the beginning, and had this been handled professionally, probably would've been long term customers. We value our relationships in every area and value good customer service, so clearly we are not a values match. So this has overall been an unfortunate experience. I cannot recommend their services. I'm sharing some of the issues we found in pictures, all taken after the cleaning. I have many more, but for the sake of simplicity I'll keep it at this.

Needed my apartment cleaned quickly because I was moving and was thinking I was out of luck. Much…read moreto my surprise it was scheduled immediately and done the same weekend I moved. Work was done professionally and the place was left spotless for landlord inspection. Great people I would most certainly use them again.

I had a really bad experience with Steve. I helped him out by providing him with a solution that…read morewould solve his pain points and save him a lot of money. He led me to believe he would be hiring us to perform the work but he was not true to his word. Once he got the solution to the problem, he decided to do the work himself and did not make a payment for the advisory services rendered which is very concerning.

In 2019 my wife and i sold our summer home, figuring we would live in our Naples, Florida home year…read moreround. We love Naples but it is really hot in the summer months. In May, 2020 we started researching places where we might like to summer. Finally, deciding the Traverse City area met most if not not all of the points on our place to live checklist. Next step...find a real state agent. We looked for an agent with market knowledge, at least ten years real estate experience, and, most importantly, could/would accommodate our our time frame. We wanted to come for five days, view some lake properties, and buy a home. So, we needed someone who could dedicate the time to help us Steve had what we were looking for. Born and raised in the area, he certainly knew the lakes; from water quality to any special conditions of the lakes, plus the value of location on the lakes. Not only has he been in the real estate business for more than ten years, he is also a savvy real estate investor. His practical experience translates into excellent advice. He completely committed to our timeline, while not ignoring his other clients. Steve spent the time required to show us multiple lake properties and wrote multiple offers, none of which were accepted, not because of Steve but because of the value of our offer. Since we didn't complete a deal for a lake house, we threw Steve a curve and changed our strategy. We decided to find an interim house, at a lower cost, thinking to spend a year or two and then find the lake house we wanted. Steve worked just as hard on the new strategy as the original even though the financial reward would be less. We looked at several less expensive places and finally made an offer that was accepted. We returned to Naples and Steve continued to work for us, helping the details of the property and expediting the closing. A couple of weeks after the closing, Steve is still helping us with a few things. We can only say thanks, Steve and give our wholehearted recommendation of Steve for anyone looking for a great agent.

[Review wrote on behalf of Brys Estate Vineyard & Winery offices] Beth was lovely and did a…read morewonderful job! We were very impressed with her work and look forward to continuing to utilize Orchard Cleaning Services for our cleaning needs.

Don't even bother, after coordinating a top to bottom house cleaning for a new home. Suddenly they…read morecan't do it on the day quoted. During the conversation the girl on the phone hangs up on me and when I call back picks up the phone and hangs up again. This was a $550 total house clean that she just lost her company. I should say I explained I was not happy , no swear words just trying to Press the need for the date quoted to be held.

Came in for a small crack in my windshield, 30 minutes I was out the door with a fixed windshield…read more Friendly staff, worked well with my insurance, highly recommend

We just had new shower doors installed by Twin Bay Glass. I absolutely love this company. Their…read moreemployees are so professional and the work is above my expectations. I would recommend them to anyone looking for glass services.

My husband and I chose GFS Mortgage to purchase our new home. We met with our loan officer Norm. He…read morehelped us through each and every step. He answers his messages in a very timely manner and He always answered our questions no matter if he thought they were good or bad! He was there with us at closing so we weren't so nervous!! We would highly recommend him (and we already have) to anybody looking for a mortgage!! Austin is a great front desk guy as well! You couldn't meet anybody friendlier!!

We obtained multiple bids throughout TC to have our driveway sealed and a few areas repaired…read more Picture Perfect was by far the most reasonable, friendly and prompt. Not to mention our driveway looks great! I fully recommend this company for all your asphalt needs!

Tech Although very busy with a full schedule was very…read moreknowledgeable and was able to determine the problem and fix the softner by adding new parts. Then he took time to explain what he did to solve and fix my softer. I have been a satisfied customer for over 16 years.

Quality service. Great Communication from the receptionist to the technicians, they are kind,…read moreprofessional and they are quality people. Gives you options and explains every thing very clearly. They have been to my home a few times and they have Never Dissappointed Me. If you want honest, hard working folks in your home...give Pure Water Works in Traverse City a call. You will not be disappointed.

Contacted Tom in late 2024 about installing a fence. As winter rolled in, there was no way to…read moreinstall the fence, so we needed to wait until spring. Absolutely understandable, no issue with that. Come spring, we contacted Tom again about installing the fence. Gave us no concrete time aside from a general "I'll be out sometime next week". On June 16th, 811 was out on our property, without notice. Still, nothing from Tom. No text saying when he would be coming out, no calls about when the best time would be to arrive. We didn't hear from him at all until June 17th when we discovered he was physically on our property early in the morning, leaving my partner a message about how WE weren't ready to meet him. No consideration for scheduling, no notice, nothing. Instead blaming us for not being ready for him. Because of this, we decided to cancel our services with him. Very disappointed with the absence of communication. I hope he treats his next clients with a higher courtesy.

Working with Tom was truly wonderful. He was very quick to return my phone call after making the…read moreinitial contact and within a week, he was tearing down our old privacy fence and installing a new one. After one week, the 125 foot privacy fence, with a 8 foot gate was completely done. Tom was very professional, did quality work, cleaned up after himself and the beautiful new privacy fence will last a very long time. I am VERY HAPPY with doing business with Tom and would HIGHLY RECOMMEND HIM to anyone for their needs.