I needed to purchase a set of bifold doors for my new rear extension. I contacted David Wright at…read moreHeritage Installations Ltd as well as Surrey Double Glazing Ltd. Near the end of October 2013, he quoted me for the bi-fold doors, and stated that delivery would be around 3-4 weeks. I paid a deposit of £1,000, as requested. The rear extension was available for the first survey on 3rd December, but he only made it onsite on 11th December. The doors should have been ordered from the manufacturer at this time, but with Christmas they wouldn't be ready until first week of January. January 2014 came, and I tried many times to contact David, very unsuccessfully. Finally, I made contact and was told the doors would be available the week after. Again after many failed attempts to contact David, he replied saying the doors would now be available the week after. On 10 January 2014, David confirmed a date that the bi-fold doors would be delivered on Tuesday 21 January 2014. However this did not happen. A considerable amount of time had now passed since the original booking; 7 1/2 weeks since the onsite survey and ordering of the bi-fold doors. During this time the building work had been forced to completely stop, because the contractors were unable to proceed any further until the bi-fold doors were installed. This cost me in delays. Thankfully, the doors were finally installed at the end of January 2014. The doors have now settled into their position do not lock properly. I've tried contacting David to resolve this problem, and no response whatsoever. I've tried phone and email. Very poor service. The main reason for this review was because our dealings quickly became untenable due to his constant lack of response to my emails and telephone calls. I would not use or recommend this company.

Paid for David Wright to install double glazing in 2011 and in April 2014 the work is still not…read morecomplete. Starting in January 2012 I telephoned David several times to ask him to complete the work and eventually resorted to a Letter Before Action to which he did not respond. I resorted to engaging a solicitor which resulted in Mr Wright being taken to court and a county court judgement against him to repay what I had paid to him to do the work. He did not make any payment and did not complete the work. I would discourage anyone from considering using him. He is unprofessional, dishonest and according to other reviews online, he has a reputation for poor work and not completing jobs

I am trying to reach them since last week no one takes calls even no one bothers to reply my mail !read more

Great team of guys,done a fantastic job on my listed building sash window specialist, very fair…read morepricing- it put a smile on my face after having 3 quotes before i approached DMC competative rate, no hassle- job done to a quality finnish, turned up on time with no drama or grief (can do will do attitude) very tidy on the job, would reccomend to all future clients

Jeremy's team were very professional and easy to work with from start to finish. They worked with…read moreme on every detail and always made sure I was happy before proceeding with the work at hand. I was very happy with their expertise and craftsmanship. The quality of work was 5 star! Kris

Great experience with our cloakroom / utility room - the third bathroom that Jeremy and team built…read morefor us. We had our family bathroom and ensuite bathroom rebuilt by Jeremy's team during the summer, and when the time came to rebuild the downstairs utility room and toilet, we asked him to do the work on this too. We're very happy we did. The process itself went very smoothly - from knocking down an interior wall to moving all plumbing, building new cupboards and installing new fixtures as well as electrics, plastering, tiling. Jeremy was also very helpful with recommending people for replacing our old windows and installing a water softener - all which was completed during this process outside of the main rebuild project. We couldn't be happier with our new downstairs toilet / utility room and would always recommend the team.

we would really recommend Brackenwood windows from start to finish everything was perfect. We…read morecontacted them for a quote and the salesman came out , he was easy to talk to and not at all pushy , we said we didn't want and inflated quote , so that he could just call his manager to get it reduced, we wanted a good straight forward quote , which is what we got . Once we placed the order the surveyor came out , all well and the installation appointment was made . The two fitters arrived on time as arranged and were very professional clean and tidy , I'm a bit Ott and was worried about paintwork being damaged but to my surprise everything was as it was. Great service, I might add we had a minor issue which was rectified immediately

From design and selecting the right products for our needs, through to the installation of our…read moreGarden Room, all the team at Brackenwood were excellent. It was a real pleasure having the installers on site. We are really pleased with the two Bifold doors and the French Doors that were installed. Brackenwood took great care that the floor of the garden room was exactly the same level as the main house. Well pleased.