Booked a Saturday (02/10/18) night at this hotel for the Carnaval in early December. The hotel's…read morerate was $271.00 USD for one night which I initially confirmed. I then found a rate of $201.00 on Expedia.com that same day. I actually called and canceled the Emporio reservation and received a cancelation number. Of course when we arrived on Saturday they stated that I had two reservations and they would only honor the more expensive reservation. I didn't have my cancelation number with me, as it was at home in San Diego. My mistake...thank God for AMEX dispute department as this has already been dealt with. As for the hotel, service is just okay. Rooms are again just okay and out-dated. I would not recommend during the Carnaval at all. A true hassle getting in and out. Sunday morning I took a cold shower as there was little water pressure and no hot water. Now here is the kicker, when it was time for my fiancé to shower, she literally had NO water at all from the hot side. She called downstairs and they gave her a lame excuse about a valve being turned off. When the water came back on it was even colder than when I had showered. Now as a reminder we were charged $271.00 for one night and no hot water in the morning. Did we get an apology or anything in regards of a caring attitude on the hotel's part??... Of course not! They're are a lot better choices in and around Veracruz, including the DoubleTree and the new AC Marriott which is a dream. In one word, AVOID!

peor hotel que existe, no se hospedes aquí! los empleados son unos incompetentes y no saben tratar…read morea sus clientes.

This restaurant is an elegant but casual environment that overlooks the bay. It is a bamboo and…read moregrass roof hut that is open air and the view is really beautiful. The service is really exceptional. The food was absolutely delicious. I ordered the Mariscoes de Ajillo and everything, including the rice and veggies were perfect. My lemonada was also so good. I highly recommend, especially for a date or time with the family.

From the beginning until the end, everything was amazing! The entrance, decoration, mood, setting,…read morebeach front, etc, we all were surprised with how beautiful this place is. Service was top notch, the servers were always there asking if we needed something and well the food was delicious! Kids loved the playground so next time we have to go earlier when there's still daylight. I strongly recommend this restaurant at this location!!

Buen hotel, Internet gratuito, instalaciones decentes y gimnasio completo aunque le falta poco…read moremantenimiento