We ordered an appliance package from Home Depot on June 28th, they use Douglas Express Delivery Service. After many no shows, we received our dishwasher, they didn't know anything about the rest of our order. The store finally got someone on the phone at the DED office, we rescheduled AGAIN, no show! We had enough and were going to cancel the order when they Finally delivered the rest of our order on August 7th! Inept is the nicest word I can use for this company! Horrible customer service, can't get them to answer the phone, NEVER use them if you value your sanity! read more

Update - I am adding two stars to my review because, after the wonderful people at Home Depot in Clinton went to DED and retrieved my appliances using one of their security guy's personal vehicle, they brought them to my home and worked with Shonderrick, the warehouse manager at DED and their new risk manager, Johnny who both came to my house personally, unboxed and installed my appliances. This was truly a group effort and I want to thank Steve, Luke, Rhonda and my unnamed security hero at The Home Depot in Clinton as well as Shonderrick and Johnny from DED for pulling this off. I'm trusting that DED is truly attempting a complete overhaul in their business and wish them well. Thanks guys! Mrs. Martin (Renee Dean) read more

I ordered appliances from Home Depot on May 20. I was scheduled for delivery on June 1 between 8:30am-12:30pm. A young man called me that Friday before delivery to confirm the appointment, and I confirmed. Monday, June 1st comes and by 12:30, I still hadn't received the complimentary 30 minute call you supposedly get before the delivery. I kindly waited until after my delivery window to give the benefit of the doubt with the virus making everything harder on everyone right now. I actually called 3 times between 12:30-4:00pm, and I still didn't get any answers on why I didn't get my appliances. NOBODY I spoke with at this company could tell me what happened with my delivery even the next day. So, instead of me waiting for them to MAYBE deliver it on June 5th, I opted to go pick it up myself from their office. I'll never have a delivery scheduled with this company again. I don't fault Home Depot fully, but it is their ultimate responsibility to ensure their customer receives their merchandise. I'll opt for curbside pickup in the future. These companies need to understand people having to reschedule other appointments to NOT get a delivery with no explanation, plus prep to have strangers come into your home during this virus, AND not being able to do laundry because someone dropped the ball is unacceptable. I could've kept my old set had I been given notice, and I wouldn't be as upset. I do hope my merchandise is there when I get there to get it!! Update June 4. I got there to pick up my appliances and found out they were never delivered to them to even be delivered to me!! Because of this, I'll change my rating when I finally get the appliances. read more

Shanderrick, thank you for the correction. You & DED are a 5 star with us now. Charlesetta B read more

HORRIBLE delivery company! DO NOT HIRE!!! purchased appliances from Home Depot and they were assigned for delivery. They showed up with our refrigerator and store up part of our front door trying to get it inside. Finally they installed and one of the fuse burnt while they installed it. So now we have to get a new refrigerator and they set up to deliver it and pick up the old one on June 14th between 1-5pm. Well June 14th was this past week and nobody showed up, nobody called. We were supposed to get a 30 minute courtesy call and didn't get it.. We waited all day at home. By 5:30pm we called and placed was closed already and didnt even have the right hours or even a voicemail. Its June 17th and I called this morning to ask about the refrigerator and nobody knew about our refrigerator's status. I called again about noon and finally someone told us that the "delivery driver" came on June 14th and nobody was home! BS!!!! Anyway, they apparently reschedule us to June 21st without even informing us of this date, literally just learned about it because I called! Company is NOT professional, honest, dependable, and reliable! Not satisfied at all. I would give them 0 stars if I could. Safe yourself some time and headaches and find someone better to take care of you and your appliances. read more

This "Delivery" company is incompetent, rude and unorganized! We purchased new appliances for our house from Home Depot. We are forced to use Douglas Delivery. We set up our appt for delivery to coordinate with the closing of our house. We are told the day before delivery that they cannot deliver to my house because it isn't on their GPS. I calmly told them it is on my GPS and I would be happy to email or fax them the directions. The lady said no that they can't do that. I asked what I was supposed to do about getting my appliances. She rudely suggested I call Home Depot and get approval to have them deliver the appliances to my local Home Depot. Home Depot approved this and call Douglas to let them know that it was okay. Another employee at Douglas said no they can't deliver to Home Depot. Douglas wants me to cancel my order for appliances they have in their warehouse and start over!! I would forfeit the savings I had from the Red, White & Blue sale! I can't go and pick up my own appliances that I bought back in July! All I received from Douglas Delivery is rudeness and a bad attitude! Run away from having ANYTHING delivered from Douglas Delivery! read more