Had a leak to our pool pump filter and a few other little items needing attention. Called Luke and he came out fairly quickly (maybe a day later due to my schedule). Identified the issue and texted within 2 days with a quote. All done and good to go within 3-4 days! Pleasant experience all the way around. Reasonably priced as well. read more

Their approach did not work for me. I found their communication to be less than desirable. E-mails were often not answered until the following day or ignored altogether. I asked them about performing a specific service and I was never given a quote or asked to set up a date to perform that. When they arrived to service my pool, certain tasks were done without asking my permission first. In the quote they provided me, they failed to notify me up front about additional costs. I had to really go out of my way to ask about how payments were structured and charged. I think Luke is a very nice man. I don't think any of the above was done out of malice or ill intent. I just think they are very laid back and disorganized for my preference. For many people, this approach works for them. I think he does care about his clients. I think they do a good job of maintaining your pool and equipment. However, they were a little too laid back for my preference but I still think they are a very good company. read more

DOWN UNDER POOL CARE is the only pool service you will ever need! We went through 3 or 4 companies before finding Down Under Pool Care almost 7 years ago and have never.....EVER had a single issue with our pool since finding them. With year-round service, our pool is ALWAYS in pristine condition and ready for use. Honestly, it doesn't get any better. Anyone can say they clean pools, but DOWN UNDER POOL CARE delivers 5 STAR service on a consistent basis. And not just cleaning, but repairs and other pool-related services. We have recommended them to anyone we know that has a pool and will never use anyone else! read more

Wonderful customer service! Luke came out to our house within hours of contacting him, solely to help us find the issue with our pool. We had been going back and forth to the pool store, they kept telling us it was a different problem every time. Luke identified the issue immediately and gave us advice on how to fix it, plus he took the time to give me a lesson in how the pool system operated. He really went above and beyond for us, and in general was a super nice person. We will certainly be using his services going forward, and would recommend him to anyone in the area. read more

Luke just came out to inspect my pool cleaning system. He was extremely friendly and professional. He was very helpful explaining how my system worked, issues to keep an eye on, helped set up my variable speed pump, checked o-rings etc. I would highly recommend his services to anyone. read more

I have been using Down Under Pool Care for a few years now and there isn't a pool company that comes close to Luke's service. He really cares about your pool and his services are fairly priced. I would highly recommend Down Under to anyone that wants great service.. read more

I had a break in my underground pvc pipes and left a message on Sunday. Luke from Down Under called me Monday, and was at my house early Tuesday morning. My pipes were repaired that day! ! We had even agreed on a fair price, but Luke found an additional broken pipe, and repaired that as well with no additional charge. I also have an issue with my salt chlorinator that requires some welding of a limiter, and although Luke stated that was not something he repairs, he took pictures of the issue and sent to an associate to see if he could help. I'm just waiting on a response. I definitely recommend Down Under and have already referred them to co - workers. read more

Not happy with the service provided to my pool today. As I told the owner, what they did today was UNACCEPTABLE. Poor customer service.

I found Down Under on Yelp after feeling done with the pool co. that (sorta) came with the home we bought. The pool's system felt like a hot mess. Luke took the time to listen to what I wanted and with his "if it ain't broke don't try to fix it" mindset, came up with a plan that was well below what old co. was trying to get me to spend/do. He changed the pool's system to salt & upgraded our light to LED amongst other 'pool' things. Luke goes above and beyond and has good character. His crew is professional and has done a great job on pool maintenance as well! We plan on hiring Down Under for regular maintenance and any other pool issues that may arise :) read more

Luke is awesome! He worked tirelessly to fix my motor, not upsell me to the newest product. Saved me a fortune! He shows up when he says he will and treats you more than fair when it comes to your pocketbook. I'm a Realtor and I send ALL my business to him and they call me back to thank me. Pool maintenance is fine, but when something goes wrong, it's nice to call your regular guy and not get referred out. Five stars all day long. Agent Julia read more

Down Under Pool care is AMAZING!! I've been through several different pool companies in the valley and they are 10 times better than anyone else I've used. Luke and his crew are professional and reliable. Luke the owner handles all repairs and issues himself and is always available. My pool has never looked better. read more

I simply cannot sing the praises of Luke and Down Under Pool Care enough! Not only do they do great work, they always show up when they say they will, their pricing is always fair and the customer service is far superior than any other pool service I have used. (In 15 years, I've been through 5 different companies...none of them come close to the service I get with Down Under Pool Care!) I would highly recommend for pool maintenance as well as any repair. read more