When credit is due, it is important to say so. I don't know who the person is at the front desk or has been fielding my calls, but she is excellent. In the last month or so, we have had challenges submitting immunization paperwork to my son's school. This person has been great in responding to our requests, explaining the process and keeping us in the loop. We are very grateful. May this continue! read more

Dr Luu is very inexperienced, judgmental and makes me come in for an appointment in person even if it's about a question or ailment we already recently talked about . The women that work in the nurses line ask a thousand unnecessary questions before you can get a call back or appointment. The prior authorization girls and manager are not that bright and will say you called 19 times when you only emailed the instructions about your drug plans authorization rules and never called there at all about prior authorization. read more

The only reason it's getting two stars is the young woman behind the front desk. I was a new patient and called to make an appointment as a new patient thinking I would get more like a physical. Unfortunately they only want u to come in and pay for a visit just to go over everything you've already written on the paperwork which they couldn't find for me so I had to fill it out a second time. Then after having my blood pressure and heart and lungs checked by two different people I was told ok now u have to make an appointment to come back for a physical. An absolute waste of time and money. read more

I was a patient at Doylestown health and Buckingham for 42 years. Back in the day they had real family doctors who are you got to know and who were Familiar with your own healthcare situation. In the last couple of years they have become very rigid. Their doctors seem much less personal, almost robotic. Also, in the last few years their front office staff has become much more impolite, for lack of a better word. My primary care physician spent the vast amount of my 15 minute appointment trying to sell me on statins, even though I told her that I have studied the literature and that at this point statins are too controversial for me. Nevertheless, every time I go in for a check up or whatever they go back to trying to sell me on statins. I might Point out that I have no family history of heart disease. I have no symptoms of heart disease. I do not have high blood pressure. I do not have diabetes. My "good" HDL cholesterol is very high, and my "bad cholesterol LDL is moderately high, but not far out of the range. But it's more than just a problem with statins. The Buckingham practice of Doylestown primary care has deteriorated greatly over the years, and there's quite a negative "vibe." The bottom line, in my experience, is that I do not trust their judgment, I do not appreciate being insulted by the front desk, and I simply don't feel like I'm in good hands. I am over 65 and covered by Keystone HMO 65+ Medicare plan. It is an excellent plan, far better than any other insurance that had. They permitted me to switch over to a new primary care Dr and a practice called "patina healthcare" and I can not recommend them highly enough. They are professional, friendly, and have figured out how to deliver care in a patient oriented way very efficiently. Anytime I need some medicalCare, or have any questions, I can call my patina "healthcare champion" who coordinates all the resources that I need. I feel like I am very good hands with patina. read more

Dr. Welsh and the staff are always professional and I highly recommend this office. Very easy to schedule appointments and Dr. Welsh has a great bedside manner. read more

I've been going here for years. My GP is Dr Spiro, who gives superlative, hands-on care, always ready to give phone support well into the evening. The physician assistants are absolutely outstanding as well. Nurse/receptionist support is very friendly and efficient. read more

They're amazingly rude. I was turned away because I was on Keystone First, even though a doctor in the practice's NAME was printed on my INSURANCE CARD. I said, don't you have to take me if your name's on here? They rolled the eyes and said we'll see. Consequently, here I am. They do make it clear at every turn that they have no interest in lower income patients, and they are consistently confused about who I am or what I want. A labyrinthine patient portal that never works is how you have to find your info, and working your way through the phalanx of automated devices and can't-be-bothered receptionists makes it a complete modern corporate medical experience. And you can always meet plenty of drug reps socializing in the lobby. PS, in four years I've never met the guy whose name is printed on my card as primary physician. read more

Dr. Lee and his staff are very professional and welcoming. I have been a patient for several years and have always felt comfortable visiting the office. A first class facility with nice people and very effective health management. read more

Dr Aquaviva is a good doctor but the rest of the practice is a mess. I just had an emergency and called into the on call doctor with a migraine and was grasping for help. Instead I had a person on the other end who actually Screamed at the top of her lungs that she didn't like my tone. I am calling for help. I could hardly answer all her quesionsand she kept blaming me that it is my fault for not calling in or coming in on a sat. She actually SCREAMED and hung up because I just asked her to help me. I tried to explain about my insurance changing and that I'm a busy mom with kids and she said. Just said. I don't like your tone. I told her I'm just asking for help. I can hardly talk or put together a sentence when my migraine is this bad. Literally she just kept teepeatinghow it's my problem not hers and that she doesn't like my tone. I ended up crying so she screamed and hung up. I wasn't even mad I just called for help. This woman is a crazy person. My husband also heard and we have decided that the woman may need some stress management and customer interfacing courses. Maybe not suited for actually working with patients? Scary read more

This doctors office does not care about its patients in the slightest. The staff is rude and disrespectful and they have absolutely no problem patronizing their younger patients. Every single time I've been here I have been asked if I know about medical conditions I've had my entire life. I've heard doctors, nurses and other staff gossiping about me in the hallway while in a room nearby. Not to mention it's outdated technology proves a threat to patient care as well as efficient appointments. Switching doctors next week. read more

Been going to this practice for 22+ years, since the acquisition by Doylestown health its fallen apart and has become a place to avoid at all costs! If you value your health don't go here! read more

I've been a patient at Buckingham Family Medicine for around 10 years, and most recently switched doctors to Dr. Suzanne Kelly. She is an amazing doctor! I feel like she really cares about my health and is very patient in explaining test results. I read the negative reviews of the reception desk staff and my experience has been the opposite - the staff have always been friendly and efficient. I can highly recommend this medical center, and Dr. Kelly in particular. read more

Nice facilities. Easy to get an appointment. Listens well and has open conversations about the problem and solution. Follows up with a call and reminds you for physicals. Overall pretty happy with this local family practice. read more

Arrogant attitude that continually frustrates. Slow to place prescription refills, consistent errors in blood work and long delays in requests for test results. Escalated calls are met with a "patient second" attitude that does not encourage trust. Keep looking for other providers. read more

In general, I found some of the staff and at least one nurse here to be rude and difficult to deal with. The doctors and nurse practitioners were interested in the patient and were okay to deal with. The staff at the payment desk was not nice to deal with, especially when it came to payment time. At that time, I was without a job and had no health insurance. To be fair, on several occasions they did work with me on price, something many doctors will not do. However, the doctor must notate it on the form that is given to the receptionist upon leaving. One time the doctor either did not, or wrote something else. It was very embarrassing to me and very difficult to pay the bill. They flat out refused to do anything to adjust the cost, even though but a short time earlier they had done so. They did give me info on local charities in the area for people in my situation, although it was like well, here it is. They weren't nice about it. It was as though they were implying to go somewhere else. Wow. Not very nice. However, at least they did provide this info. Other times the doctor would adjust the fee, but it is humiliating to have to ask for this. It is necessary to ask for this, and remind the doctor. Don't they know their patients? That is, if you even see a doctor. I only saw the same person twice. The other times I had different people. A couple of times I had to see a nurse practitioner. I remember asking the people at the front desk if I could see a doctor, and asking how much it would cost, and the front desk was very vague about price and surprised that I wanted to see a doctor rather than a nurse practitioner. Huh? Another time the nurse or aide that I had to deal with initially did not want to show me how to operate a home medical device. I showed her the instructions and showed her that they were very poorly done, and that I could not understand how to use the device. She was very confrontational, asking very rudely if I had even read the instructions. The instructions were mostly poor quality line drawings with almost no text. Eventually, she did show me how to use it, but was very reluctant about doing so. It was not a pleasant experience. On a positive note, they did take me fairly quickly. I didn't have to wait hours in a waiting room, either. And my dissatisfaction is more with the desk and check out staff and the practice's policies rather than the doctors and medical practitioners. They at least initially worked with me about the cost of a visit, which is something many will not do.Regardless, changed doctors, and I felt the new doctor is more concerned. read more

I have been going here for a few years due to a lack of knowledge of better local options. I usually go to the nurse practitioner who is generally helpful. I went for a well visit and because during the visit, I asked her a few questions about concerns I had and she prescribed a cream, my well visit co pay went from $30 to $55 which no one informed me upon checking out. I mean, seriously? They went on to send me bills and late notices that included zero explanations as to the upcharges. Another time they incorrectly billed my insurance company for a basic work physical and I ended up paying for the whole thing ($180) after being harassed for several months by mail and phone. It just leaves a patient with a weird feeling. Still looking for better options in the area. read more

This review is based solely on the receptionist I spoke with on the phone yesterday. To say she was rude would be putting it mildly. She literally sighed on the phone when I asked what the price of a physical was ..." SIGHHHHH...hold on". Uhh ok great thanks? Then she asked if I was a patient there. When I told her no she sighed again and went "oh well you didn't tell me that, it's going to be even more then. You don't have another family doctor that you go to...SIGH...you don't have insurance anymore?". I was so taken aback by her behavior I asked if I was allowed to even come in. She gave me the vaguest price range when I asked her how much more I would be without being a patient "well it could range from 117 to two something" I asked "two something like 280 orrrrr" and she replies " 202". She couldn't have just told me that? I will find another doctor just for that reason. It's a shame she was so miserable and hated her job so much as so many people are looking for work. I'll gladly take your place lady! FAST FORWARD a year later when I actually got insurance and delusionally made an appt. there because the wait was too long at my regular doctors office. The Dr walks in with the biggest attitude, questioning why I would go to them rather than my own doctor. Eventually I flat out asked, "did I do something wrong??" and she replies "I mean, it's just weird that your Dr couldn't get you in. I feel uncomfortable working with you when you've been seeing someone else, it's typically not done and it's just weird" with a HUGE attitude the entire time, I felt like a criminal. I was so disgusted that when she left so I could undress I considered leaving. When she came back she actually apologized for being "so grumpy" and softened a little bit. I truly don't understand how a Dr can treat a patient that way, when the patient is already taking the time out of their day to do something unpleasant. It's a very convenient location and I would have liked to have it as an option as sometimes the wait can be long at my typical doctors office, but I will never return. I have also discovered it's my boyfriends practice and after I went home in tears, he has no interest in returning either. read more

Dr. Aquaviva is the best thing to happen to Buckingham Family Medicine. She is caring, thorough and takes the time to make sure you clearly understand what is required to improve your health. She always does what she says and her follow up and dedication is amazing. Please don't get jaded over time, you are a refreshing exception. read more

Horrible people, horrible doctors, even worse desk staff. They are rude, dismissive, and unprofessional.

I've been with Buckingham Family for 6 years now and find the practice to be extremely well-run and feel all the practitioners and nurses here are very caring. Luckily, I haven't had any real major health issues requiring me to come in too often, but when I was really sick with fevers they called me without my initiation to check up on me after my appointment to make sure I was doing okay. In addition, only recently I forgot my thyroid medicine when traveling and they called the pharmacy on a Saturday to help me get the pills I needed to get through the weekend. My family also goes here- they caught my dad's prostate cancer early (which was an aggressive form of it) which most likely saved his life. In particular, I recommend Angad Khalsa. She is extremely thorough, efficient, and patient when explaining test results. Overall, it really is a well-run office and they are very caring people. read more

I was a patient at their Buckingham practice for over 15 years. As a person with chronic health issues, it is important for me to have a doctor who knows my medical file. Buckingham has had such a tremendous turnover of staff members in the past year or two that no one was familiar with my case. Out of the doctors I have seen over the past year, one was cold/uncaring, one messed up a basic antibiotic prescription (she wrote for me to take way too much each day), and one made a snap judgement about me that was very insulting/hurtful. read more

My mother has been going to Buckingham Family Medicine for 22 years. She is now 90 and after several strokes and 2 heart attacks I am her full time caregiver. She also has dementia and I don't know what her state of mind will be from one day to the next. She had an appointment with Dr. Degnan today. I thought I would be able to get her to go. I got her clothes ready and I was ready to get her up. She then said that she was not up for going out and wanted me to reschedule the appointment. I called and the nurse told me that I couldn't schedule any more because I was cancelling too much. The original appointment with Dr. Degnan was changed by them because of a scheduling conflict on Dr. Degnan's part. This was the only time I wanted to change. She told me that I had to call in when I wanted to bring her in and that she would get whatever doctor was available. I don't find this acceptable. I also don't feel like anything is accomplished when she does have an office visit. Questions just go unanswered. read more