Just had a carpet cleaning service completed. While the employee was nice, the results are…read moreunsatisfactory. We were told that the carpet stains have dyed the floor and there is nothing that can be done to remove them. I sprayed the stain with cleaner, scrubbed the area with a rag, and the "stain" is gone. I hired this company due to the previous good reviews but I will be seeking additional service elsewhere. Hiring a professional company was supposed to save time, but has ended up costing time and more money.

I honestly have to say that I am going to start doing this 2x a year. My carpets in my home look…read moreamazing. The dry time was was about an hour. I would highly recommend this to everyone to do.

The owner came and gave me a quote without a callback number. It took 3 days to get it by email. I…read morerequested a callback but no response. Very unprofessional business practice. Very political guy, anti conservatives. Won't do business with him.

From the owner: We provide top-rated tile, grout and stone restoration and care services designed to enhance &…read moreprotect hard surfaces in homes and businesses. We are your local leading innovator and award-winning company in the hard surface care industry that recognizes the needs of our customers. Our services include: - Grout cleaning, sealing, and recoloring with our renowned ColorSeal process - Tile cleaning and sealing - Stone restoration, honing, and polishing on marble, travertine, granite, slate and other natural stone - Bathroom and shower regrouting and recaulking services - Kitchen and bathroom stone countertop honing and polishing - High durability coatings for extra protection of hard surfaces, indoors and outdoors - Slip-resistant applications We offer free, in-home/office consultations and make it quick, easy and convenient for you to learn about our top-quality services. Contact us today and let us transform your hard surfaces to looking like new again in less than a day. For your convenience, virtual estimates are also available.

Merchant said that their van broke down and they needed to reschedule my appointment. It was…read morerescheduled. They were a no call no show. I called the next week, and they told me that the technician said he came out to the appointment but the house looked abandoned. Really? That could not have been my address. Plus, they didn't call me 30 minutes before the appointment like they said they would. I used the merchant two times before, and I was pleased. With this last, bad experience, I will not use their services ever again. (Service was supposed to take place in Indianapolis, Ind.)

Like several others, I made the mistake of purchasing a Groupon. I tried calling multiple times…read moreover several weeks and not once has the phone ever been even answered, nor have any of my calls been returned. I am unable to schedule this service that I have already paid for. This company is just taking money from people and never performing the service for which they were paid. I even came across the owner's number where he had responded on a google review. I tried calling him several times and he never returned my calls either. I tried reporting them to the BBB but they are not registered. I should have known better.

The selection is top notch!…read more Wonderful staff! Amanda Stonebraker is marvelous and so knowledgeable! Loved the experience and will ALWAYS shop FIRST at The Tile Shop!

This was our second trip to the Tile Shop on the southside. Our first was to select tile for a…read morebacksplash in our kitchen. Nearly ten years later, we were able to find the same tile and the complementary smaller trim tiles to replace the damaged ones we had when we changed counter tops through a different company. I won't guarantee that if you make a purchase, and need more at a later time they will have it, but it definitely influenced my rating. Like the other reviewers, the customer service could be more welcoming. We wandered the spacious store looking for something to go with our tile and when the small staff did not greet us, my wife simply took matters into her own hands and asked one of the staff (when she finished on the phone) if she could help us. They just don't have many folks on the floor to assist. Maybe if they shifted priority to helping in house customers instead of dealing with other tasks, they would have a better overall rating. The most frustrating thing my wife encountered was that they didn't have the boxes for the items you wanted stacked nearby. So, we couldn't tell if the items were available in the quantities we wanted without asking. Again, not having many people working means there may be delays in getting answers. Fortunately, they weren't that busy during our visit and my wife was able to get the small quantity of items packaged and ready to go in just a short visit. Overall, they have a lot of beautiful displays to inspire customers for future projects. I thought the prices reflected the different quality of materials, so you have a lot of control over how much your renovation can run based upon the materials you choose. We had good service and liked our materials we selected. Review #3871

Michael helped us to clean, repair, and seal our slate entryway that is original to our 1958 home…read more As it's the main walkway between all levels of our trilevel much of the grout was chipping away leaving the side (if not the whole corner) exposed to possible damage and tile cracking. Micheal took the time needed to tackle this labor intensive project. Two months later I'm as satisfied with the work as I was on completion day!

We had Michael's Floor Care out to clean the carpet in our home. They did 3 bedrooms and the…read morestairs. They were on time, courteous, and used specialized cleaning equipment. The carpets look great again and they were pretty bad. I think they were even surprised at how well they turned out. Overall we were very happy with the quality, price, and service. We will call them again and highly recommend them if you need your floors professionally cleaned.

I had Lemus clean my second-floor dryer vent. His work was detailed and complete. I would…read morerecommend him to anyone needing his services, dd

I called Lemus Services to clear a dryer vent blockage.....the sensor on my dryer was telling me…read morethere was an issue. I also hired Lemus to clean my air ducts. Once air duct cleaning was complete, Francisco discovered that my dryer was improperly vented causing moisture to build-up within the vent hose! He was able to return in just two days to replace the hose with hard tubing. Was quick and easy...for him, of course! :) Dryer was back in working order in no time. Francisco even brought me furnace filters from the store when he was getting the venting supplies! Couldn't have been happier with the service, knowledge, professionalism and timeliness!!

BEWARE. DO NOT HIRE! Our upstairs laundry room overflowed…read moreand flooded in Feb 2025. Our original flooring had been discontinued and we'd worked with several companies to find a similar style. After weeks of searching, we reached out to Trent's Carpet Cleaning & Restoration. He found the exact flooring we wanted and said he could start right away. We also opted to have Trent's replace carpet in areas insurance didn't cover. He said the flooring would have a lifetime warranty and would not chip or scratch. He promptly took a $10,000 deposit, only to later tell us we couldn't get the flooring we picked. We ended up reluctantly agreeing to a different floor Trent suggested. From day 1, we had issues. He positions his company as a family business operating with integrity, but I would challenge that. Trent never visited the job once work began and did not manage the project. I had to act as liaison between him and his workers. The days and times they showed up were never consistent and rarely communicated. Throughout the process, Trent tried to cut corners -- despite insurance covering the cost. Workers would show up unannounced, and Trent would call expecting us to pick up and move everything for them. With 3 young kids (including a newborn), this is not realistic. Not to mention, insurance covered moving as an exact line item. Trent also tried to re-use broken shoe molding and quarter round instead of replacing -- again, items specifically covered by insurance. Several damaged pieces of flooring were installed and they were clearly frustrated when we asked for them to be replaced. We had to constantly inspect the work and confirm items were being addressed. By the time the job was "done", we just wanted them out of our house. When it came time to pay the balance, Trent collected nearly $5,000 in additional "overhead and profit." He came to pick up the check without doing a walk through, asking for feedback, or thanking us. Right away, the flooring started chipping from the smallest things -- a Norwex mop, a small plastic toy, etc. We emailed Trent on Nov 4, which he never responded to. Shortly after, we noticed water around the downstairs toilet. A plumber told us the wax ring was not replaced when the toilet was reinstalled after the floor work. Ironically, Trent had a plumber connect and disconnect our water softener, but didn't use one for the toilet. On Nov 21, I reached out again. After several follow ups, he finally came out Dec 9. Trent acknowledged the chipping and the water damage, though stated several times they always replace the wax ring. He said he'd file a warranty claim for the chipping but couldn't return until the New Year to replace the water damaged flooring. I followed up Jan 6, Jan 23, Feb 9, Feb 16, Feb 20, and Feb 23. Trent said he was waiting on the warranty decision before addressing the bathroom floors. Despite multiple follow ups, there was no decision. On Feb 23, Trent sent workers to do the repair with zero guidance and no replacement flooring. I contacted the manufacturer, who confirmed Trent had never filed a warranty claim. When I asked if I could file it myself, I was told it had to go through Trent -- who clearly does not take care of his customers. It is now Mar 30. Our water damaged floors have not been replaced, the $200 plumber bill has not been reimbursed, and nobody has contacted us about a warranty claim.

Mr. Trent and Mr. Trent Jr. came in today on very short notice to clean my carpet, and I couldn't…read morebe more impressed. They were professional, friendly, and extremely thorough. My carpet looks brand-new, and their attention to detail truly exceeded my expectations. I'm incredibly grateful for their quick response and the quality of their work. I highly recommend them to anyone in need of reliable, top-tier carpet cleaning services.