I need help. The tracking says a delivery attempt was made, but that simply isn't true -- I was home all day.
I have no problem picking up a package if necessary, but the system now says it's "ready for pickup at the pickup location" without providing any actual address. I checked the track and trace page, the company website, my order invoice on the Shop app, my email, and even my mailbox. Nowhere does it say where this supposed pickup location actually is.
To make matters worse, when you search online there doesn't appear to be any dedicated pickup location for this company at all for Melbourne! So I'm left with a package that supposedly exists at a place that hasn't been identified anywhere.
It's genuinely concerning that a company operates this way. Basic logistics and communication should not be this difficult when the purpose of the business is logistics. read more