I am only giving 5 stars because the workers here have heart. I think the whole ALEA system is completely broken and needs to be reworked from the ground up. With that said, we walked in at 130ish after waiting at the Pell city one the majority of the day, to which they turned us away. The deputy recommended the Jacksonville office and off we went. The clerk was about to turn us away and I was like maam, we just drove 70ish miles to be here, and the deputy was the one that told us.... This lady had pity on the situation and gave me a number. That's heart. Alternatively ALEA is 20+ years behind the times and needs to be demolished. read more

This was one of the worst experiences I've had at a license center. The woman at the front ushering people was rude and inconsiderate to everyone. I understand she has a job to do and needs to keep things moving, but she is the last person who should be dealing with the public. She spoke too quickly, treated us like we were stupid for asking questions, and made the entire process unnecessarily stressful. If you don't want to do the job, please find a new one -- people come here needing help, not hostility. The ladies and gentleman in the back were very kind and nice! read more

I have never had anything but a great experience here. The staff are friendly and try hard to be helpful so that you avoid multiple trips to accomplish your goal. Wait times have been minimal and I'm usually in and out within 30 minutes. read more

DPS Drivers License Office - Reception and waiting area - Departments of Motor Vehicles Near Me - Jacksonville, Alabama

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