Seems like an unreliable company or one with weak processes. I ordered a remote, went on radio silence. When I sent a reminder after a week, suddenly they sent me a tracking email. I asked why the delay and whether my email triggered this, no response. If someone cannot even process a simple remote order efficiently, cannot trust them with anything larger. read more

A year ago I was looking at the numerous YouTube videos to help make a decision on purchasing a home theater projector. I call Dreamedia and Zak called me back the following day which was a Saturday. Zak asked numerous questions to see the environment that would house the projector. Zak recommended the jvc rs540. During the conversations Zak provided additional advise on subwoofers and speaker placement. Recently I had a problem with the projector and contacted Zak. Zak pointed me in the right direction and I am satisfied that my replacement projector will work out just fine. I have several systems in my home and Zak never hesitates to provide advise in addition to making sure I get the lowest price for the products. I am now a lifetime customer read more

Dreamedia Home Theater - Main home theater - Home Theatre Installation Near Me

See all

Hired them a few years ago. BEWARE. They will try to upsell you on everything and it is much more expensive then if you buy on your own and have someone install. But not totally unhappy about that. I spent 12k hiring them to put in a premium sound system. It is average at best. It has broke many times since installed. They sold me a remote (universal) and it never worked - and still doesn't. One time they put the HDMI cables in wrong and each time they come over - it is 150. AND THEY DO NOTHING. And IMO - they intentionally sell you things that are intended to break. My universal remote. My tv. My tuner. The bass. Sound system. The last time I had it. I called them and explained the situation. The sound system was not working, I had a new TV, and just needed them to cover over and help me mount it and put in the right HDMI. The guy they sent was clueless. He told me what I already knew - took my 150 (again for the 4th time) - and when I called asking what it was I paid for (I explained in detail what I needed over the phone and he came over clueless) - he left, charged 150, and said he could come back over, sell me a TV (already had bought a new one) and for another 150 they would install it. When I called today upset and peeved - they basically said too bad for you. What do you want us to do about it? Very cocky and condescending. The two brothers always are and have been. I told them I would like for them to come over and do what I asked them to originally - just mount the TV I bought. He literally unplugged my TV, came over TOTALLY unprepared and clueless, and told me what I already knew. And they push other products on you they get for wholesale or at cost and convince you it is the best out there (like the universal remote I paid I believe 500 for, and anothe 200-300 for them to make it work - but what they didn't say is each time I change a DVD player, a cable box, whatever - you can't do it alone. You have to hire these morons to come over for 150 to do. BEWARE. SHADY. FIND SOMEONE ELSE. If you want to be conned and treated like crap - call them. I just said I wanted what any good business person would want - what I paid for. They wanted another 150 plus would not come over unless I bought a TV from them.What on earth. I have a TV. Told them what I needed help with (just mounting which I can hire from craigslist for 50 bucks to do). I called them to be loyal - but they won't be loyal back to you. They could care less about repeat customers. LIterally told me today - "so what? What do you want us to do about it? Our time is valuable." I am a lawyer and charge by the hour. I know how time is valuable. But I also know I can't bill someone for literally not doing work or coming over just to tell me what I already knew and had already explained to them. FIND SOMEONE ELSE. read more

Reliable, Knowledgeable, Reasonably priced, innovative and trustworthy. This is how I would describe Dreamedia. We just moved here from California and hired a "recommended company" to install a theater system throughout our home which has 10 tv's over multiple rooms including 2 outdoor tv systems and Music system. The original company was overpriced and under experienced on installing our theater system. We then hired Dreamedia from the excellent reviews to repair the damage we had from the original install. From the moment Zach walked in and looked at our previously installed system he knew just what needed to be done to repair and complete our previous install. His company is always taking classes so that they are updated with the latest in new technology and theater systems. He also works with other installers so he can offer all aspects of whole home theater system install and upgrades. I was extremely pleased with the work they did in my home and will only call Dreamedia for any of my theater needs. read more

Dreamedia Home Theater - Home Theatre Installation Near Me

See all

The world of HT is complicated, and I was having trouble making a decision on my next projector purchase as no one locally has the ones I was interested to demo (let alone sell). Also, most shops I have spoken to either didn't know what the heck they were talking about, had deceptive policies, or were only interested in making a sale and didn't care about the customer experience. But this review is really about technical knowledge and customer engagement. After seeing the depth of Dreamedia's videos I thought I would give them a call as a Hail Mary attempt to see through their eyes, with them in Texas and me in Ontario Canada Kellen took the time to talk me through all my questions and concerns, even after I made it clear up front that it likely wouldn't result in a sale because of our distance (not to mention that it would end up costing more with duties and taxes). His knowledge was leaps ahead of anyone I have spoken to elsewhere and he had a way of explaining things that would otherwise need you to see it with your own eyes. He also was able to bust myths and call out when the hype or complaintsnon the web were far fetched. This experience has made it clear that I should reevaluate who I've trusted for information over the years; it was that polarizing and enlightening. Anyhow, while I can't speak to the post sales experience, I'll have no issue pointing all my US based acquaintances this way should they be looking for a HT solution and want to talk to someone who knows what he is talking about in hopes of making an informed decision as I did. read more

*** UPDATE *** The owner, Zach, sent me a txt message after reading my review and said he wanted to "help me with my issues" directly. I called him and he was very angry and proceeded to deny all of the problems that I found. I asked him what is the purpose of this call since I thought he wanted to help me with my issues. He then started yelling at me and told me that my review was harming his reputation. I asked him again how he plans to help me with my issues and then he proceeded to call me a liar several times so I hung up on him. He then started calling me again so I blocked his number. His comment on my review is 100% not true. I gave his company several chances to fix the issue and they wouldn't do it. *** I hired this company a few years ago to do 2 home theater installations, 2 TV mounts, and ethernet wiring to a few rooms in the house. I spent a ton of money on labor and equipment from them and the work Zach did was very sloppy and substandard. The first thing that went wrong was the bass speaker in the bigger home theater. It would intermittently make a buzzing sound and cut in and out. I looked at it and found that they used crimp connectors but didn't bother to actually crimp the connectors on, so the connector was loose on both ends. I had to buy a crimp tool and fix it myself. Then some weeks later, the ethernet connections started to fail and go slower in some rooms. I bought an ethernet tester and found faults in several of the lines they ran. When I looked in the attic at the hidden wiring, I found that they cut all kinds of corners where ever I couldn't see what they did. I found things like wires cut and taped back together instead of using a proper wire splice. This shouldn't be done for any kind of wire, let alone high speed ethernet. I also found that they didn't follow any particular ethernet wiring standard, and had the wires done differently on each end in some cases. Fast forward to 2020 and the receiver in the main home theater is shutting itself off every day and going into fault protection mode. Finally I decided to call them to bring them back onsite to check on this and the lady who answered the phone told me that the business is no longer owned by Zach and they now refer or subcontract everything. She told me that she has heard many complaints about Zach's sloppy wiring work but was quick to tell me that she would not warranty any of the work because it had been too long since the original install, and also said that any wiring problems would have shown up right away and not over time (which is not true). But she said not to worry because Zach has learned a lot about wiring in the last few years and does a much better job now, but also that Zach doesn't do installs anymore and is only acting as a consultant! She referred me to some other company that came out and charged me $149 and put some electrical tape around some frayed wires going into the receiver. The technician admitted that the wiring at the receiver end was sloppy and done wrong with the wrong type of speaker wire. He also said that at this point, the damage to the receiver may be permanent and I'd probably have to replace the receiver. Whatever they did for $149 didn't fix anything as the sound started cutting out the very next day. I called them back and they told me to either send the receiver back to the manufacturer or get a new one. No mention of the $149 that I paid them for work which didn't fix anything. read more

DREAMEDIA!!! First and foremost I want personally thank Kellen from DREAMEDIA for his communication and valid customer service. These guys really do have the best prices and are the most reliable for your home media needs . You've seen them on YOUTUBE building home theaters from scratch but these guys are cool dudes and don't let those views get to there head . I'm pleased with my experience and was happy to purchase my DENON X6700H receiver through them . The delivery was fast and the unit was as described, I definitely keep the business going with the DREAM TEAM!!! Thanks KELLEN read more

Dreamedia Home Theater - Receiver - Home Theatre Installation Near Me

See all

I can't say enough about how much and how quickly Zach at Dreamedia helped me remotely in Seattle, WA when I was researching the best 4K projectors out there. I stumbled upon their SUPER helpful videos on YouTube, narrowed in on the JVC RS3000, wrote him a mail about my interesting theater setup (up to 8 DirectTV receivers projecting sporting events in different layouts on one projector screen) on a Friday evening, and he called me on Saturday to answer my questions VERY knowledgabely. Also, while looking at a picture I texted him of my current projector for another reason, Zach also quickly identified a few additional requirements I overlooked, and then he ordered everything I needed including the projector and I received it all in less than a week. He even helped this non-DIYer get it mounted given the quarantine prevented a professional installer from coming over. FABULOUS customer service during a tough time for the world has won my business for life. read more

After talking to several media installers over the phone and in person, I chose Zach and his Dreamedia team to install a 5.1.2 theater, 5.1 living room, and two outdoor speakers. From the beginning they were great to work with. Very willing to work with some of my existing equipment and made recommendations and creating the best setup with new and old. His prices on equipment were better than retail, and his labor quotes were competitive. On the install, the team did a high quality job. It has been a few months, and there have been no issues with setup or calibration since. Only complaint is that the install took much longer than what was estimated, which increased the total bill. Would still highly recommend them though. And if you want to mount a TV above a high fireplace mantle, ask Zach about the hydraulic mount to magically lower the TV when watching it. It's awesome! read more

We just had our media room installed and it's AMAZING! From our initial phone consult with Zach to today's installation, this is a seamless and professional company. Zach, Grayson and Sam were here all day and they're super knowledgeable, courteous and friendly. At the end of the day, they cleaned everything up and walked me step by step through the system. Even though they added speakers to the walls and ceilings, you wouldn't know it because they were so careful - not even a scrape on any of the walls. These guys are not only great technicians, they're just great guys! I highly highly recommend! read more

Dreamedia Home Theater - Home Theatre Installation Near Me

Definitely a 5 star review for Dreamedia Home Theater and their customer service crew. Zak provided the best communications and service that I've received in a long time. It's so refreshing to actually find a place that offers low prices, and still the highest quality service- a rare combination these days. They also shipped the Strong FS cabinet in crazy fast time. We did have an issue with our local FedEx because we live in a rural area, but with Zak's help, the issues were resolved in no time, and with ZERO added expenses to me. Thanks for the great help and truly professional service. read more

I am an executive of a 20+ million dollar VoIP technology company that is in a different industry segment then audiovisual. Thus my need to buy this service. That being said... I am uniquely positioned to give my opinion on the service abilities demonstrated by this organization. I currently run my own service company with 70 W2 employees and 575 W9 employees. I understand how good service is delivered and I have an opinion on the service I received today. Simply outstanding!! WOW!!!! Not only were my technicians on time, courteous, prompt and professional they got the job done! I have an old and antiquated A/V system setup and other people came by and just said no. And if they didn't say no they threw out some price quote that was simply outrageous to redo the entire system. What I wanted was someone to fix what I had and work with what I had. DM understood the complexity, listened to my needs and then gave me exactly what I was asking for. To put it simply, I was blown away by this service and will absolutely utilize Dreamedia again. And when I revamp my system I will use them for that. Lastly I will recommend them to everyone who has an audio visual need. I recommend them to you. Dave H CEO TRCA read more

Zack was generally helpful during the process. I can't go 5/5 though because it took MUCH longer than anticipated to receive all of the ordered items, and then to have his recommended installers come do the job. Lastly, the installers did not finish the job properly. Zack even called us both about this, but I was just told "I'm rooting for you" which is less than I'd expect after shelling out $10k. :/ read more

These guys are the best. Timely, professional, personable and a pleasure to have in your home. The quality of work was excellent and the pricing is extremely competitive. I will call them for any future jobs and would recommend them to family and friends without hesitation. Skip the other guys - just call these guys! read more

Zach and Grayson knocked out my tv mount install, added in an outlet, hid cables, and cleaned up... all within 30 minutes. Not only that but they were super knowledgeable about everything they were doing, were very friendly and professional, and just provided an all around great experience and service. I would 100% recommended Dreamedia, and these guys especially, for all your theater, audio, video, and media needs. Thanks again, guys. read more

This company is top shelf. Zac came for an initial consultation, found out what my needs and requirements were and made recommendations that were appropriate. On the appointed day, he and Grayson arrived on time (on a Saturday!) and did the work in less time than they had budgeted, even though I changed my mind on a few things and added to their list. Would absolutely recommend to anyone. Would use these guys again. read more

I'm in Atlanta, but learned about Dreamedia through some of their online educational/comparison videos done in conjunction with some other folks. I reached out regarding purchasing an item they'd reviewed, and was able to quickly work with their team to get a great product at a great price, and I received it very quickly. I'll be going back to them again in the near future for additional AV equipment needs. read more

These guys are awesome. Just got a TV mounted with them and they did a great job. Zack is excellent and explained everything in detail and he also gave us a great quote for our media room setup. We will surely work with them again! read more

Dreamedia Home Theater - Home Theatre Installation Near Me

I ordered a Epson LS11000 on the website on 8/1/23 with 5-8 business day delivery. The evening of 8/7 I went on the website and used the chat feature to request a tracking number as I did not see anyway for them to meet their delivery deadline. Employee Kellen told me there was a problem with my order and he had tried calling me. I was required to leave my email and phone number at the time I ordered. I don't like giving out my phone number as I get too many spam calls so when required I just give a false number. I understand why he could not reach me by phone, but don't understand why he did not try emailing me. He tells me the problem is the price of $3499.00 on the website is incorrect and the coupon that popped up as I was on their website for 10% off my first order could not be used even though I have the credit card charge and receipt proving it worked just fine. We spoke early on 8/9 and he agreed to honor the $3499.00 if I would pay the coupon amount of $350.00. I reluctantly agreed if would assure me my order would ship on 8/9. He assured me and sent me an invoice for $350.00. I paid it at 9AM on 8/9. I messaged on the website on 8/10 at noon for the tracking number and he deferred to employee Hannah who said it would go out today 8/10. Dreamedia has lost my business on this and any future purchases for multiple mistakes on my order. Disappointing experience. read more

I asked Dreammedia to come and reprogram two of my universal remotes and provide me with some workable strategies to ditch cable. Zachary Geringer was the consummate professional. He provided me with an estimated time range that he would arrive the day before the service was to take place. On the day of service, he called me in the morning and provided an updated time that he expected he would arrive, and that afternoon he called me when he was leaving his last project to let me know he was en-route and would arrive in less than 30 minutes. He kept me informed so I never felt I had a need to contact him. Once Zach arrived, I knew he was a winner. He was polite, friendly, punctual, and well-groomed. Everything thing was "yes sir/ yes ma'am" and he has a kind nature that put both my wife and myself at ease. He stayed till the job was done, and even though it took a bit longer than estimated, he charged us exactly the price of his original quote. If you should find that you ever need services and/or installation of multimedia components, I can recommend without reservation, Zachary Geringer and Dreammedia! read more

Absolutely phenomenal customer experience. I purchased my speakers from them and they came to my house and did a fully custom install. They were fast, precise and clean. Can't say enough good things about our experience. read more

Matt was great. He came and was very professional about everything. He was not trying to over sale their services, he educated us on what are options were so we could make an intelligent decision. He was very patient with us as we were not really prepared in terms of where we were going to place TVs. read more

Zach and his team are wonderful and did an excellent job I had a big project and I contacted Zach when I started researching my medial room project. He was informative and very knowledgeable. He was patient during the whole process, knowing that I am consulting with other vendors to get the best fit (quality and price) for my media room. My media room was a bit challenging and the team did an excellent job. It has been a couple of months since it was installed and he has been quick to respond if there are any troubleshoot issues. Overall, very pleased with their work, professionalism and knowledge. Strongly recommend them. read more

Zak came out and discussed our issues and offered several corrections. Moved the arm up and it solved my main problem. He then "corralled" all the wires and made it look SO much better. I will be using his services in the future and can highly recommend him. read more

Dreamedia Home Theater - So much better! - Home Theatre Installation Near Me

See all

Zach & Grayson are knowledgeable and professional. They came in this morning and wall mounted our new TV. We didn't have the outlet needed but they put me at ease because they were able to make a power outlet. They helped move the furniture and cleaned everything up before they left. They also gave us recommendations for surround sound. We will definitely be calling Dream Media again for all our surround sound and media needs. read more

Called Dreamedia last weekend they came by that week and went over everything with me and all my options. Zack attack was awesome very knowledgeable.....they installed the Gold Package for me, super happy with it!! Going into it i didn't know what I really wanted and Zack and his team informed and help me pick out what was best for my family...they set up and installed all my video games systems and also set up and mounted my 80 inch tv down stairs plus other speakers they even assemble my entertainment center...Awesome!!! Everything works perfectly and flawless and looks clean!! I would totally recommend this guys!! Oh and they're always on time and call head on when they will be there super professional...And I love that they even clean up after themselves and wear shoe coverings when in the house. Call them you won't be disappointed. read more

Once again de Vance has exceeded my expectations! Had them back a 2nd time to do more improvements. Knowledgeable, friendly, upbeat staff. I didn't have to do anything! If they asked me a question I didn't know the answer to, they were like "Don't worry, we'll figure it out". And they did! A++++++++! read more

Being a new homeowner, most of my expenditures are break/fix. Dreamedia finally gave us a cost effective way to improve our home experience. If you want a home theater stop researching and call Zak & team to do the work for you. I price shop all major purchases, this quote was no-nonsense and exactly what I asked for. Install was professional, quick, and clean with no future tweaks or maintenance required. Sound & image is better than IMAX and my wife is just as excited as I am! read more

Dreamedia Home Theater - My Dreamedia theater room! - Home Theatre Installation Near Me

Zack and Grayson were just amazing! They really know what they're doing. Their high level of competence is very clear in how they took measurements, how they made sure the mounting will be level before actually mounting anything, how they made sure it was level after mounting, and how perfectly paced their work was. Nothing felt rushed and they listened to everything I wanted to say. They provided their professional opinions in a very nice manner. I honestly could not have asked for more. This was a perfectly executed service, and I would recommend them to anyone, and I'll definitely be requesting their service in the futurue whenever I need it. read more

I had Zach and his brother out installing brand new HT setup in my home. They were extremely professional and super knowledgeable. They were prompt for our appointment and showed up with all of the equipment. Last minute, I decided to get the universal remote package and he was able to accommodate!! Love working with these guys!! read more

I found Dreamedia on Yelp and reached out to them. Actually I contacted several and only two replied back. Zachary's replies are very quick. Communication is 5 stars. I got an invoice with all the cost broken down. My office needed six TVs mounted, most onto the ceiling. This was accomplished in less than three hours. Dreamedia cleaned up after themselves and went through what was done. Overall excellent work and professional. Would highly recommend and do business with in the future. read more

Dreamedia has made my husbands dreams come true! Zach and his assistant were very professional, knowledgeable and did very "clean" work where all wires, etc. we're neatly arranged and hidden. They were able to offer great suggestions and were prompt and efficient. We are enjoying everything in our home! Big thanks to Zach and assistant! You guys are great!! Highly recommend! read more

I normally don't write reviews but the job Zack did in my home theater deserves one. Zack did a great job installing all of the equipment in my home theater room. Highly recommended. read more

Zach was great and I highly recommend Dreammedia. He was quick, did great work and highly professional!

These folks are the best. Got a quote to upgrade equipment in ou media room, and decided to test their low price promise. Spent several hours on line and couldn't find anyone close their prIce on any piece! Extremely responsive and helpful. Couldn't imagine using anyone else. Zack is the best ! read more

Zach came by and took care of things I couldn't install in my home theater. He was on time, called before he showed up, did everything quickly and efficiently. He was very knowledgeable and answered all my questions after he set up the projector. Would highly recommend. read more

Zach and his team are excellent! We have been debating on upgrading our TV and finally decided to proceed with a wall mounted OLED to keep it out of reach of curious toddlers. After a few inquiries, I decided to work with Dreamedia due to prompt return calls and quotes, fair price, and good reviews. Zach was able to obtain the TV I wanted with an additional discount over what was currently available from any local vendors (big box or otherwise), brand new. Our viewing needs required the ability to have the TV angled in a corner due to our living room setup. Zach used a heavy duty full motion mount which works beautifully and was able to mount our DVD player and streaming box out of sight while not affecting the ability to use our remotes. Our installation also included a new power outlet which has made the area safe for our kids to play and much nicer than our prior arrangement. I will definitely call them again in the future for additional upgrades to our sound system and possibly an attic installed antenna and would confidently recommend them to anyone. read more

A few weeks ago I was on YouTube looking for ways to upgrade my home theater system. I came across numerous videos by Dreamedia Home Theater on installing home systems. I was so impressed that I contacted them. I got in touch with Zach. Told him what I was wanting to do. After numerous emails, Zach suggested that I should upgrade to a Klipsch speaker system. He said I should get the Klipsch Pro-180 RPW in-wall speakers and a Klipsch RP504C center channel. I ordered the speaker system, and they arrived 3 business days later. Before cutting into the walls, I found a gas line that goes to my fireplace, stopping my install. Again I contacted Zach of my problem.I told him I needed to send back the wall speakers because of the gas line. He said send them back and he will refund my credit card fully. Yesterday I sent the speakers back with the tracking numbers. He contacted me and said he had credited my credit card fully even before the speakers arrived at his company. I again contacted Zach thanking for the swift refund. I also told him I wanted to order 2 pair of Klipsch RP600M speakers for my upgrade seeing how the in-wall setup was not an option. After throwing prices back and forth,Zach agreed to a price. He sent me a new invoice for the price agreed to and I sent him payment on the spot. When he received my payment,he sent out the speakers right away. Zach has bent over backwards to make sure I received what I needed to make this customer happy and satisfied. Zach and his Dreamedia Home Theater company are more than a 5 star rating. They stay on top of everything a customer needs and makes sure their customers are satisfied 100%. Those who are looking to upgrade their home theater system should contact Zach and his company. They will make it right and will make sure the customer is happy. They are first rate, and I'm happy I found this company. Very professional in every way. Two thumbs up !! read more

Zach did an awesome job for my new house. The whole theater system is fantastic and amazing. Also, Zach is very humble and nice person and gives you lots of good suggestions based on your budget or what you are looking for. I am 100% satisfied with his job and highly recommend him. read more

See all

I had an odd audio problem with my Home Theater System. I started looking for someone to come out to fix the problem. I came across a link for these guys and their reviews were stellar. I live in Allen so emailed them and they scheduled a service call for Sat morning. They called ahead of time (as I was told they would do) and Zachary arrived and promptly got to it. Got the issue resolved quickly. Great guy as well as knowledgeable. Hard to find these days. Highly recommended. read more