Just did my rental return today and it went amazingly Sierra was more than understanding and helped…read moreme with every question I had The car I received was perfect and made me reconsider the car I was driving. I cannot wait till I need another car so I can see her and Paige again Thank you so much for your wonderful service

The people here literally don't answer the phone ever and always rude. They need completely new…read moreemployees

Christina from the west hollywood location single handedly restored my faith in humanity. The car…read moreshortage is an issue and an uncontrollable source of most of the negative reviews here but Christina was friendly and accommodating. We had a terrible experience with the  westwood location where we were running 40 mins late but called ahead to say we would be running late. When we arrived 40 mins after reservation,  the person there said he gave away our car, had none left, and there was nothing he could do. He had no solutions, was rude and just told us to leave. At the west hollywood location, they were in the same exact situation and just as busy but Christina was extremely polite and helpful. She said there were no cars but checked and called another location. She set us up with a car from a much larger location and even offered to have us driven (but we had a friend's car with us). She wrote the address down, gave us directions and could not have given us better service. Thank you so much

Never got the car. I waited until 2:15 for my 1:30pm reservation. No car ready to go. One…read moreperson working and all they are focused on is Uber drivers renting cars apparently, not a normal customer. I missed my business meeting after hailing a Waymo which by that point, times up.

Thank You to the GM Mau for taking phenomenal care of me at Enterprise Rent-A-Car! Checking in &…read moreout was so smooth / fast and their entire staff are super sweet, especially the GM Mau who was truly a kind Soul! I highly recommend coming here if you need to rent a car with a smooth experience ;) Love, Vaja

Had a pickup scheduled for 10 am. My boyfriend went out in front of our apartment building at 10 to…read morewait. At 10:30 I called to ask where the car was and was told it was 3-5 minutes away. The guy sounded exasperated with me and told me there were only two people working. At some point, my boyfriend just started walking because they close at noon on Saturdays. Finally got the call that they had arrived at my apartment at 11:14. SEVENTY-FOUR minutes late. I understand you are busy on the weekends, but that is not cool. And the rudeness of the employee was uncalled for. As was the lie that it would be 5 more minutes. Just tell the truth so we can make other plans if needed. I needed to use Enterprise because they work with my insurance after an accident, but I would never willingly rent from this branch again. I just survived a car accident and am already incredibly stressed out. This experience compounded my stress.

The vehicles are great quality, the condition, cleanliness safety are excellent! The pick up…read morelocation is very convenient. Very easy to rent and to return the car, the front desk is very close to the lot. The staff are very professional, friendly and knowledgeable. The personal approach sets this company apart from any other rental company I've dealt with in the past. It's great company with great people! All the Covid precautions and safety measures are in place, and exactly followed by staff (observed social distancing, face covering, disinfected after each customer, etc.) the lobby is clean & the car smelled disinfected. The overall car hire experience is fantastic 5++ stars. I definitely recommend Pro Car Rentals to future and returning (like me) renters!

Always support small local businesses when you can and if they deserve it...and Pro Car Rentals…read morecertainly does. Even though I made an error on my return date, even though I left (important!) things in the back of the car after I dropped it off, Pro Car was unfailingly polite and prompt and took care of business. You won't be lost in a maze of corporate paperwork, 1-800 lines or a different person behind the desk every time you go... and the rates are reasonable.

Amazing service from Arbi great car selection Great awesome…read moreservice and most importantly clean cars. I've been to enterprise right next to them. They were so rude and very dirty cars and few other people right in front of my eyes. They were complaining to enterprise because their car that actually they picked up from them it was low on oil and they sent a renter of the car to get oil from another place. Can you believe this? I can't. Thank you

Had a bad experience here with "Rocky" someone who is in management should not be rude to a…read morepotential client. It felt like we were being singled out and judged rather than treated like paying customers. The experience made us feel uncomfortable, unwelcome, and disrespected. A business that deals with the public should treat everyone equally and professionally. That was not our experience here at all. I would not recommend this place to anyone who expects fairness or basic respect.

Solomon was very nice and accommodating. Exceptional customer service. The car I had booked was…read morea mid-size and when I got there I was upgraded to a large car. I will book through them again when coming to Los Angeles

SHADY BUSINESS. BEWARE!!!…read more Just to be clear, this is the Spirit Airline of car rental places. And even that's being nice. It is only a matter of time before they go the same path as the now-bankrupt airline. First, you arrive and there's a sign on the closed building that says to call a number so you may pick up your car. (There's a lock box for each car with keys inside.) The sign brags "NO WAITING!" It took me 3 phone calls (the second one disconnected after I was on hold several minutes) and two rings of the doorbell on the building. After 40 (FORTY!!!) minutes, the sign in process took another 20-30. The wiper fluid in the car was out. They have no one to replace it or do maintenance. NOW FOR THE SHADY (illegal?!) STUFF! They required a refundable deposit ($500) on my bank card (a debit/credit card). They informed me that if I used it, it would be a $100 charge for a debit card. "It's also a credit card." We can't charge it as a credit card, they said. BULLSHIT #1. It was actually $106, so that's BULLSHIT #2. Then when I bring it back a day later, there was someone there. He checks out the car and accepts the keys without any fanfare. I'm waiting for my deposit back. One day. Two days. Three days. The fourth day, I e-mail looking for my deposit and they give me this BULLSHIT SUPREME: "As part of our standard process, security deposits are held for 10-20 business days after your rental period to allow for inspection and any necessary deductions. This period is in place to ensure that any potential damages, fines, or fees can be assessed accurately." Okay, let's break this down: 1) 10-20 days?!!! 2) "...to allow for inspection"?? THEY INSPECTED THE CAR WHEN I RETURNED IT!!! 3) "...any potential damages..." THEY RENTED THE CAR TO OTHER CUSTOMERS WHO COULD DO DAMAGE TO THE CAR!" So this is obviously a scam. My best guess is that they take your deposit and put it in the bank as long as they can to earn interest before returning it to you. I did not wait around to see if they would come back with some reason for assessing damages to a car I no longer had as I called my bank to get them to get my deposit back for me. (Thank you, B of A.) The whole thing cost me over $200 for less than 24 hours. So you're not saving money if you think, "Well, at least they're cheap!" Again, the least we can hope for is that 24seven Rent a Car goes out of business soon so it doesn't affect any more consumers. Even better would be for those in charge of this business to be prosecuted for their shady (criminal?) operations. The only recommendation I can give you in the strongest terms possible is to STAY FAR AWAY FROM THIS COMPANY WHILE THEY'RE STILL IN BUSINESS. One star is far too many.

Staff is very attentive, great customer service. Cars are clean and maintained well. Paige was…read moreespecially helpful. Thank you Enterprise for smooth car rentals!

Rented a mini van and drove an hour from Chatsworth to pick it up only to arrive and be told they…read morehad NO minivan available, and they had NO contact info for us to let us know ahead of time (even though we received a confirmation email AND they confirmed the email address on file when we picked up) AND they close at 12 noon and dont allow after hours drop off. No apologies, no accountability, all we got was "its not our fault". Don't waste your time and money, rent somewhere else.

Despite of wait time, Rating goes to Francisco. If it wasn't for Francisco, it would have been a…read moredisaster on my way out here from hundred miles away. He listened, understood, empathized, and solved. I am not a yelper but definitely one I would go out of my way to show as he did so himself professionally and assisted me. We need more people like Francisco. Thank you sir.

I reserved a car, and called to confirm it was "guaranteed" to be there…read more When I arrived I was told they did not have it and they could not refund the pre-pay reservation. But I could pay more for a better car, or accept a worse one without being refunded the difference. I left and went to another rental shop (not sixt). Refund process required a ~30min call to their help line.

FAVORITE place to rent my cars from…read more.. Nate helped me out last time, and they always do their best to make my life easy. i've been renting from this location for over a year now and they always take care of me! highly recommend!

Nathaniel was so helpful and it was easy appreciate sixt a lot as someone who rents car all of the…read moretime. Thank you!!!

You know, it wasn't too bad. I had to rent a car for a work trip and couldn't find anything in…read morecompliance with my go to. Budget had a car available and it was still relatively close by so I decided to go with them. The location is definitely a bit off the beaten path. I saw the street address and couldn't picture anything there and I did a double take-it just looked like an empty lot. There weren't too many cars and even with a reservation I had to wait a bit. Their office is a trailer, not knocking that but it's freaking hot in there. The space has minimal lights one and it's super dim and the only reason I can think they would do that is to try and keep the place cool. The total time I was in there (brief wait, confirming reservation, running credit card,) was maybe ten minutes but it felt much longer and I was breaking a sweat the entire time. My pick up and return were quick too quick, it's not like the airport where they scan and you're done but they didn't do a walk through or anything, but no additional charges or anything.

Rude and Terrible service. Do not go here, not worth it. We booked a car and prepaid in full and…read moreupon arrival, only had 2 vehicles at the highest class. Said that they let the previous client extend their rental and that we would have to wait, or if we wanted to go then, charge us for the difference to get the premium xl suv.