Super helpful, accepts advance orders, and speaks excellent English. I was only in Kraków for two…read morenights, and I placed an order a week before my visit. I had another shop fall through on me, and had already booked my flights and accommodation on the basis that they would accept my order. When I phoned back, several times, no one could speak English, and they eventually hung up on me. I was really worried that the trip was going to be a disaster. However, I phoned Smoke Gods, and they accepted my order over the phone. When I showered up to collect, everything was in order. They even help me pack into my suitcase (I ordered 90 sleeves). They guy on the shop was helpful and friendly. I was worried this was going to be a disaster, but it wasn't. Thank you!