They withhold your prescription from you which is 100% illegal. Federal Code of Regulations section 315.3-Under Limitations, #2 DO NOT GO HERE (experience was at Portage location) read more

This was my first visit with the office and I loved it. Dr. Webb knew exactly was I was talking about when I was telling him about Hashimotos, and was able to help me add to my supplement routine. Plus, they did a questionnaire about what I do in my every day life in order to help me get the right prescription. Looking forward to picking up my new glasses. read more

Staff have no clue what's going on. Very unprofessional and enjoy wasting your time! We sat there for over an hour waiting for them to make a decision on whether we needed another appointment. They tried withholding our prescriptions saying that we would have to pay for them...newsflash: WE PAY FOR A RX THE MOMENT YIU BILL FOR AN EXAM! Then they billed our insurance wrong and sent us another bill expecting us to pay AGAIN! Dr Webb is very nice, but might need to rethink the way he does business, especially his staff! read more

My son and I did not have a good experience at our appointments. We do not feel we received qualified care. Dr. Webb could not address how my experience receiving radioactive iodine could have affected my vision. He also made contradicting statements about my contacts. Sometimes they were awesome and other times they were damaging my eyes. The office was unorganized as far as coordinating the tests/measurements during our visit (one worker arrived and tried to reorganize things) and the Doctor had such a flat affect I wasn't sure if there was something wrong with him. Unfortunately, I can't recommend this doctor. read more

What a horrible experience! I went with my wife and daughter and it took 2 and a half hours. We had to call before our appointments to give them our insurance numbers. Five days later they called to get our insurance numbers and let us know that they had my wife pick her frames from the wrong book and that she needs to come back in to pick out different ones. Then they said it would be 3 weeks before we could pick up our new glasses. They also let my wife and I believe through the whole appointment that our insurance would cover contact lenses for both of us. Then, at the end, they told us we had to get glasses (with about 10 whole frame choices )or pay a $95 fitting fee each and pay for our contact lenses. Overall, worst trip to the eye doctor, ever! read more

Went to get my daughters eyes checked. My wife nor I have glasses and am not familiar with the process. Very rude customer service, and no explanation as to what the results really mean. Felt like we were inconveniencing them by being there until of course it was time to buy glasses. Old building, old equipment, rude older front desk woman...not inviting at all. Walmart offers a more professional experience. read more