we had a water leak coming from the second floor to the first floor. Had to get this addressed very…read morequick. Called these guys late at night. They responded right away and I had someone at my house within 45 minutes to look at it. They help me prevent a much bigger damage and did a job quickly and efficiently. They worked with my insurance company and got everything resolved and save me a bunch of headache as well. Will definitely recommend them for others!!

*** Updated Review *** Initially, we were unhappy with the…read moreunsafe mold removal practices in our home. However, Neier from One Stop Restoration visited today, took full responsibility for his workers' lack of adherence to industry guidelines, and apologized profusely. He offered to leave equipment to eradicate spores in the entire house, oversee future work personally (or someone of his level), and send a third party to test the air for mold to ensure full abatement has been achieved. We appreciate his efforts to remedy the situation and make us feel safer! Some of the best customer service we have received. Thank you Neier & One Stop Restoration for following up on our concerns.

Excellent job and the crew is very knowledgeable and friendly. Quick to respond, on time and very…read morethoroughly cleaning.

I called when everything was closed due to our latest ice storm and no one could come out til days…read morelater but I had a flood and I freaked out, but Hurricane said they would be out within the hour, not only did he troubleshoot where my water was coming from but sent a plumber, got my water up and fully took care of my needs from beginning to end! This was the 3rd time I had a flood same area of my house but no one had truly found the root of the problem and got the old antquated type pipes out of my house and had them repaired.Subsequently restored the are better than ever. The customer service was excellent, timely repair and just great service!

Blake and Chris did an outstanding job. They are very hardworking, polite gentlemen. They told me…read morewhat to expect, particularly with months old dog urine stains, quoted me a fair price (which I knew ahead of time) and cleaned my carpets beautifully. Little water let behind, no soap used and I'm very pleased. Absolutely recommend!

Didn't communicate well via text and then got pushy to do work with no bid! Never came to house to…read moreeven look at project.

***ESTIMATION ONLY***…read more I met with Guy who came by on July 4th, and he was knowledgeable and he provided a free estimate after creating a project on Yelp to check out our house. He was polite and also didn't find any issues, and that the issue I had was not worth service and that I could do it by myself. He gave me tips on how to deal with the issue and said that if there were any other issues to contact him. I would definitely look to Supreme Restoration as they don't try to up sell and is very personable.

I had a runaway toilet that overflowed all day long and created a disaster in my house. I needed…read moresomeone to get there asap and Supreme Restoration was there in less than an hour. They got to work immediately, tore up what they needed to tear up, got the fans blowing, etc. They were very thorough. It was the next part where they really shined. I hate having to general contract out repairs. People today don't show up on time, finish on time, have no sense of urgency and do sub-par work. Supreme GC'd the whole repair from start to finish and did an excellent job. What I really appreciated was their attention to detail (rare today), excellent communications during the process (even rarer) and EVERY single worker that I met wasn't just polite, they were downright pleasant. If I could put 6 stars on this review, I would.

Dan was very courteous, professional, and effective! I can highly recommend. He arrived…read morepunctually for his estimate and for the cleaning. The results were perfect and his price was at or below competition!

Prompt response, good prices, timely and quality work helped with a water issue we had. Thanks Dan!read more

I contacted Tom to have the air tested in my rental home to rule out mold spores. Tom had the…read moreresults & report within 2 days & he also provided a detailed remediation plan with recommendations & his remediation estimate. Tom was very informative & helpful. He even responded to my questions while I waited on results. The reason I contacted Tom was due to my allergies to the bedroom area of my home. I routinely get air samples done in my homes, so I do have some knowledge of air testing & of what to expect from an environmental professional. My home was found to have poor air quality & I was able to rule out mold, based on Tom's assessment. I recommend Tom's services, as he was professional, knowledgable, thorough & readily available. He also makes it a point to follow the proper testing protocols.

From the owner: From minor repairs to larger, complex jobs, we will ensure your repairs and restorations are…read morecompleted correctly, completed in a timely manor and at a fair price. From roofing repairs to basement waterproofing and surface water drainage systems, we have the expertise in all residential repairs and restoration needs.

Very Disappointed -- Poor Workmanship and No Follow-Through…read more I normally do not write negative reviews, but our experience with this comapny was disappointing enough that I feel compelled to warn others. We hired the company to perform water damage remediation and subsequently rebuild the affected areas, including installation of LVP flooring. Unfortunately, within approximately nine months of installation, the flooring began to warp, buckle, chip, and come up from the floor. This was not a minor cosmetic issue--it was a significant failure of the flooring installation. As soon as we noticed the problems, we contacted Moses, the project manager, who initially told us they would address and repair the flooring. Unfortunately, after that conversation, he stopped responding and effectively ghosted us. We continued trying to get the issue resolved and eventually contacted Rob, one of the co-owners, but we experienced the same lack of follow-through. We contacted the company within the first year, while the flooring problems were actively developing. However, we were repeatedly told that they were out of town and that they would get back to us. The delays continued, and by the time we were finally able to have the matter addressed, we were told that the flooring was out of warranty. That was extremely frustrating because we had made the company aware of the problem well before the one-year mark. In our experience, the company did not take responsibility for workmanship that had clearly failed within a relatively short period of time, nor did they make a meaningful effort to resolve the problem when we brought it to their attention. The quality of the flooring installation was unacceptable, and what made the experience even worse was the lack of communication and follow-through afterward. If you hire a contractor, you should be able to expect them to stand behind their work when something goes wrong. Unfortunately, that was not our experience with Restoration 1 of North Atlanta. I strongly recommend that anyone considering this company do their research, ask detailed questions about workmanship warranties, and get everything in writing before moving forward. Based on our experience with the flooring installation and the way our concerns were handled afterward, we would not use this company again and cannot recommend them.

I was referred to Rob H. and Restoration1 by my daughter (Z. Harper). She spoke highly of Rob and…read morewas pleased with the mitigation service that he provided at her rental home. I had the pleasure of working with Rob H. and Byron. Byron was new to the job, but just as hard working and personable. He will be a great addition to Restoration1. The mitigation was completed in a timely manner and Restoration1 worked well with my insurance company. Thank you Rob and Byron for a job well done! -Shirley Harper

They may do well with carpet &/or upholstery cleaning & *small* reconstruction of damaged portions…read moreof floor &/or walls, etc., but nothing else. The owner has shown himself to us to be conniving & dishonest, along with his "project manager", Robert Westcott.

Excellent experience - professional firm and people from phone scheduling through to arrival time…read morenotice and cleaning completion. Used to clean a mattress, a recliner, and a wing chair used in assisted living home to prepare for charity pickup. Nearly all stains and dirt were removed (only 1 very tiny spot remained on mattress). Items looked new again and the charity was glad to get.