WARNING: I took an expensive comforter set to be dry cleaned. The comforter was ruined!!!!!! It was blue but returned brown. I was told they were not responsible and refused to offer any compensation. I provided pictures and cost of the comforter set. as requested. I am so tried of businesses coming into a neighbor and just taking advantage of senior citizens. Also they Refused to give owner info. Only advised that he said they We're not responsible. I requested the owner to call me before I involve legal. I am yet to speak with the owner. No Customer Service..... read more

I'm not sure why all the hating is happening here. In reading the reviews, it seems no one provides any positive feedback. It's not that big of deal folks, it's only clothes! They are the best "same day" cleaner I know of. I've tried a bunch, and for the money, you cannot beat Dryve! I have been coming here for close to two decades I would say. I am pretty easy, I suppose. I come every couple/three weeks, unload $100 worth of cleaning, with only one request. Light Starch! I cannot stand crispy clothes! They get it right, I get a discount for my dry cleaning, (not applicable for shirt laundry btw) it's generally $20 which makes me feel good. Last time I saw my account, it was over $20,000 of cleaning so far. Must do something right... I should get a plaque or a bracelet at least. Five stars for consistency! 500 reviews for this guy!! I do miss Priscilla though. She didn't understand a damn word I said, but boy was she sweet. I gotta start dressing better for work. I've been in shorts and untucked shirts all year because of this stupid ass boot and just fed up with having to work for a living. I gotta buy a pool, so I guess I'll be here a lot more in the near future. You can't get ahead looking like a damn slob, folks! Got a dollar??? '24 - 95/100 read more

Horrible customer service! I took several pieces to be cleaned and they were still dirty when I picked them up. I was told they would be re-cleaned and took pick them up the next day... NO DIFFERENCE and was still expected to pay full price!!! The manager has an awful attitude and has no business working with people. I will never give them my business again!!!! read more

Start with getting rid of the girl that claims she's the manager; she has a horrible attitude; she makes mistakes and doesn't acknowledge them; she even has another younger teenage looking girl working there; the younger girl is picking up on this so called manager's bad attitude and behavior; they made the mistake of not charging me for a pair of pants; so when I went to pick the pantsuit up, she told me they had added the pants and the price was different. I understand that, but I wanted her to admit the mistake was on their end. Long story short... we ended up getting into an argument, and I said let me just pay and get out of here before I say something really disparaging. This girl is horrible and Inexperienced; she does not have any business management skills whatsoever. Her improper English got increasingly annoying. This is a totally a horrible person to be in charge of this dry cleaning facility. read more

This is probably one of the worst dry cleaners I have ever used ! I started going here since me original dry cleaners on Winchester Rd. In Memphis Closed Down . But this place will not be my new cleaners . First of all, they damaged my Burberry Tshirt and then I requested "no crease" on my pants and It clearly states it on my tag but what did I get anyway ??? A Damage shirt and a Pair pants with a crease In them for $8 . I asked for a manager and she told me to call Bryan and the local store phone number and I was told that there was nothing they could do by the Hispanic lady working there, she said that my shirt was old and it's just fading away (but I requested it be dry cleaned ) because I could have washed it myself. Anyway, That's the worst excuse I ever heard for a mistake that you all clearly made and then they don't even have insurance to cover the damages ...... Soo Beware and Just go somewhere else to be on the safe side , I know I will next time !!!! read more

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If I could give the Dryve cleaners on Riverdale in Memphis, TN a minus zero, I would. Prior to the recent incident with a pair of red, wide slacks taken in for dry cleaning, I had used this business 5 or 6 times with no problem. I purchased a pair of red slacks from Dillard's for Valentines Day 2021. I must add that I love the fit, the color, style; they are or were a perfect pair of slacks which are not easy to find. Anyway, I wore them on Valentines Day. I took the red slacks along with two other pairs of slacks in for dry cleaning at Dryve Cleaners on Riverdale. Upon getting them back and inspection, I noticed what looked like an iron imprint on the front crouch area onboth pant legs. The mark was also present on one of the of pair of pants cleaned. I was really concerned so I immediately put the red slacks in the dryer to see if the imprints would come out. They did not. I took them back to the cleaners and explained the situation. I was told to wash the slacks to see if the imprint would come out. I took them home and washed them. The imprint did not come out. I returned to the cleaners again and asked the Hispanic lady who runs the place everyday what they were going to do fix the problem. I was told they were not responsible for doing anything because it's the cheap material that could not withstand dry cleaning. She went on to say that the owner would not be willing to do anything for the ruined pants that I have a receipt for and had only worn on one occasion. Once the owner arrived, I explained the situation again. Meanwhile, as I am explaining, the Hispanic lady is going out of her way to impress upon him that they are not responsible for what happened and that the pants are cheap. I was appalled. How could she possibly be so opposed to addressing a legitimate customer concern. That was rhetorical but still very mind boggling because we share a very similar struggle. The owner is of an Asian descent, asked if I would leave them to correct the problem. I was hesitant but relented. I went back the next day. Low and behold, the pants were in worse condition. The imprint was still there plus, very visible stains on top of the imprints. Only at that point did the Hispanic lady take responsibility. Countless apologies and begged for other opportunity to fix the problem which at that point, I was certain the slacks were a loss so I left them. I was asked to come back the next day but it was several days before going back.l because I could not handle the stress of how people treat people who are the reason they even have a job to go to everyday in order to put food on their tables. I eventually picked the slacks up. They were clean and the imprint is slightly still there. It was not worth my energy and peace to pursue it further. I decided to pursue the ordeal were it matters and that is in writing this review as well as notifying the better business bureau of the business practices. These foreigners come to this country and set up shop in our neighborhoods, get rich and yet treat us like we are dogs. I refuse! I will not support businesses who do not treat me with dignity and respect. Nor should you. It is the African American dollar that keeps this economy heart beat pumping. They need us, we do not need them! read more

So I prepay for 8 shirts in the morning. Same day service and I go in evening to pick up. Lady says you owe more money it was her fault she didnt charge enough for one of the shirts. I say its your fault but i have to pay she says yes. I say im not paying for your mistake. She gets major attitude and yells at me "Fine dont ever come back here" tosses me my clothes and walks away! Now i have been going to this cleaners for almost 10 years! Was her mistake and me paying a extra $2.51 that she wanted me to pay worth losing a customer? Because she definitely right ill never spend my hard earned money at Dryve Cleaners again. CUSTOMER SERVICE SEPARATES GREAT BUSINESSES FROM AVERAGE ONES! read more

Dryve Cleaners - Laundry Services Near Me - Memphis, Tennessee

I went in for the $1.69 shirt press and to check out their service. I wanted starch added so it was supposed to be 1.89 per shirt. I had 13 items pants, polo shirts and dress shirts. I told her that I wanted the shirts creased and she told me that would be another $5.45 for the three dress shirts. Total bill was $45.60. I left without looking at the receipt. I noticed that she overcharged me on the shirts. When I picked up the shirts she wanted an additional $5.45. I pointed out that she overcharged me for the shirts by $5.50. She stated that was for them being creased. What am I paying for today then? She stated that was for the crease on the shirts. WHAT? Her English got bad at this point. I paid the money and vowed never to return. I got home and the shirts were not even creased. read more

I dropped off 4 pairs of uniform pants and receive three back and was told I must have miscounted. The lady must have miscounted also. And the owner/manager refused to pay for a pair of dress uniform pants read more