Excellent experience with the Shoe Dept. in Suffolk. The selection and customer service was great…read more I had assistance from 4 different associates during two trips to the store. I purchased a pair of shoes and upon getting home and putting them on and walking around the house, I found that they were a bit too small, so back to the store we went a few hours later for the simplest exchange I have ever made. Will shop at the Shoe Dept. again.

From the owner: At Shoe Dept., you can find brand-name shoes, the latest trends, handbags and fun accessories at…read moreaffordable prices for women, men and kids. We're a family-friendly footwear store with 1100+ locations carrying well-known brands for everyone such as Hey Dude, Crocs, Skechers, Timberland, Tommy Hilfiger, and branded athletics such as adidas, New Balance, and Converse. Brand selection varies by location. We also offer a selection of shoes in extended sizes and wide widths! Our store associates are ready to help find your fit. Whatever your style, whatever your budget - that's our Dept.

Let me start off by saying the main reason I visit their stores is because of the BOGO offers and…read moreif you're signed up for the rewards then you can get additional money off so I would like to say it's a good idea. I'm taking away two stars because: 1: They rarely have a large selection of merchandise and 2: It's always hard to locate what little merchandise the store has then you may have to end up seeing if they have your size shoe at a different location. But other than those two things I'll give it a shot a see what they have any day!.

Plenty of selections, friendly staff, and great deals! And, Military Discount on Tuesdays (10%) and…read moreMilitary Appreciation Holidays (20%)! Check them out!

Man if I could give -5 stars! Purchased shoes for my sons 9th birthday. Store associate sized him…read more Came home wore the shoes for all of 30 minutes around my home and complained they were too tight. Immediately took them off and took them back to the store and requested a larger size. They refuse. Shoes are SPOTLESS I could lick the bottoms. We would assume during our current economic environment, they would gladly exchange. Not asking for my money back just need a bigger size. Nope they won't do it. Real bunch of peaches at this store.

I have never been this embarrassed and upset In a long time. I wanted too purchase a pair if shoes…read morefor work. The young lady bought me the right foot shoe only. I ask her if I could have the other one because I wanted too buy them. She told me no, she couldn't do that because I might run out of the store and steal them... I laughed because I thought she was only joking. However, she told me again that she couldn't let me have the other shoe. I think that the manager over heard the conversation because she appeared around the corner pretty quickly. The manager told her it was okay if the customer wanted too buy them. The manager apologize for the young lady actions and told me that she shouldn't have said that to me. I bought the shoes but will never return too this chain because I don't like their store policy.

It was that time to buy new shoes both for casual wear and working out. Shoe Carnival has been a…read morereliable place where you can get shoes for a reasonable price. Let's see how the visits went. For both visits, they went very smooth. Finding my selections was no problem at all. The staff always welcomed Sophia and I during our two visits and were willing to help any way they could. The process didn't take long for me to select two pairs of shoes to my liking. And Sophia purchased a pair the 2nd time we were there. Checking out was definitely a breeze with staff and was seamless. There's not really much to add except that I was very pleased with the experience. This place still holds up and will be used again the next time we need shoes. Till next time :)

start out with this- store was clean, music was good, everything was organized and the register…read morelady was awesome. HOWEVER the one star is to the old lady working there who thought it was okay to parent my children???? I was checking out, mind you no one else in the store that you could see and the register lady was being really nice. My 8 year old started out rough with the wheel- I get it. I told him to stop and he did. his TWO year old brother who could barely spin it started trying it and as im giving my email this lady had thenerve to direct my children sternly???? excuse me? I didnt say anything and her badge of her name was hidden so I dont even have a name. HOWEVER that wheel is kid height- they did nothing but spin it and you talk ugly to my children???? Especially to my TWO year old who is just trying to get it to spin in the first place. Then when she walked around the counter and before i cohld even take a step my TWO year old tried again and she caught an atridue in her face towards him. will be going out of my way to go somewhere else and telling my clients and friends/family to do the same because who do you think you are talking to children you dont even know like that? Especially when they arnt doing anything wrong.

I went to the Good Feet Store last month after a last ditch effort. I had seen a sports medicine…read moredoctor (two different ones for two separate opinions) after I had started having severe pain in my right foot and could only tolerate walking on it on the outside of my foot. Both doctors, with X-rays, confirmed that I had arthritis with bone spurs and maybe therapy would help. The first doctor talked me into a cortisone shot. It didn't do a thing (I completely regret it) I finally booked an appt with the GFS and went the first of August. After a 2 hour appt with Brice to find the best fit for me, I walked out with a 3-part system. I followed it to a tee. I missed exercising and I wanted to do it again so I was determined to get my foot back, plus my hip had started hurting so I had started walking completely different now. I looked funny walking, and hated it. Anyway (gosh I sound like an influencer, i promise I'm not), I did all the exercises I was supposed to do but I found that the arches weren't enough for me. I needed more. Don't get me wrong, they helped a great deal, but it wasn't the perfect fit for my issue. I had a 1 month follow up today. I saw Milan (Brice wasn't there). He remeasured my foot and it had made a difference, but I told him my concern. I know I frustrated the heck out of him but he listened and after 45 minutes of trying different arches, I came home with some new ones to try. I walked Sam's Club for an hour in them after I left and they felt great. I am so happy. It may be expensive but it's worth the investment by far! It's a lifetime guarantee and sometimes it's not just your feet that need alignment but it's other areas, like your knees or hips. Thank you GFS!

I was in the area of the Newport News location and walked in. I was instantly greeted by Tony W…read more He made the experience wonderful as he guided me through the process! I am in Day 2 and already notice the difference.

I downloaded the Dick's app to make online purchases. I received a confirmation order number along…read morewith my receipt detailing the amount I paid and the items I ordered. I placed my order by 3 PM and opted for in-store pickup, registering my number for text updates regarding my order. However, I did not receive any text notifications. I then returned to the Dick's app to chat with their AI assistant. I inquired about my order and when it would be ready for pickup, and the AI indicated that it would be ready within two hours. By 7 PM, I still had not received any updates, so I decided to call the store. When I spoke to a Dick's employee about my order, they were unable to locate it and went to fetch their manager, Averie. Upon speaking with Averie, I provided her with my order number and mentioned that I had not received any text messages, inquiring about the status of my order. She informed me that she had not received my order. I asked her why, given that I placed my order online at 3 PM. She patiently listened and requested a few minutes to contact their tech support to determine why my order had not been received. Less than 10 minutes later, Avery called me back to inform me that their system was down, causing delays in processing online orders. She mentioned that I could expect an email by 10 PM notifying me when my order was ready. I agreed to wait. The next day, I called again around 1 PM, and fortunately, Averie answered the call. I informed her that I had not received the email. She asked if she could call me back while she contacted headquarters to find out why my order had not been processed. I was grateful that she was able to handle this herself, as I wouldn't have known where to start. I also appreciated Averie's assistance during my calls; receiving answers from a human is much more reassuring than an automated AI response. Ultimately, I was able to visit the store on Sunday and purchase the bicycle.

Before I begin let me start off by saying that this review is based solely upon my personal…read moreexperiences and my personal experiences alone, so without further delay please let's begin!. I stopped by to see if they had and Jordan Jumpman brand items like they sell on line! Sadly to say unless I overlooked it there was not one piece of clothing that displayed the jumpman Jordan brand, not one!!!.. I didn't even see any of the Jordan retro sneakers that they display on line either! I even put it a raffle for a pair of 11 Jordan Gama, size 11 on line but yet they didn't have not one pair of Jordan retro to sell.. Maybe I'm missing something but that seems like false advertising if you have stuff on line but nothing in store? Maybe I came at a bad time,I will not rule that out but this sure is a disappointment in my opinion! Will I return you ask? Sure, but only if I see what I'm looking for in store first!!..

Great customer service…read more.. My daughter and I visited this location during the week and other than us only two other customers were inside. Two employees were working... But soon as we stepped inside we were immediately greeted by the employee, Jimmy! He advised the deals and asked if we needed assistance looking for anything... we thanked him and began to browse... My daughter found some shoes she liked... tried them on and realized she liked one better than the other but we needed it in a larger size. Jimmy offered to see if the shoe was available in her size... and it was! We visited on a Sunday afternoon, and Jimmy advised he could order the shoe and that it would be available for pick up the next day about 2pm. Great customer service I'd say! I returned the next day about 6 pm and the shoe was ready for pick up. I had just missed Jimmy, but Lakiesha was there to check me out. She was super friendly as well and we engaged in small talk. Both visits were great! No waiting in line... no hassle... and my daughter was satisfied. The store is located in the busy Victory Crossing Shopping Center in Portsmouth. Stores in the center include: GameStop, FarmFresh, Payless, Rainbow, ABC to name a few and the Dollar Store is within walking distance. There is also a Wendy's, WaWa and Krispy Kreme nearby. I'd recommend you give this location a try. It seems if the shoe is not available it can be ordered and delivered within 24 hours. Have fun and enjoy life :)

Can't say shopping here is a fun, carnival-esque experience. Can say they have name brands for our…read moreentire family, frequent sales and a shoe perks reward program. I often get $10 off $75 coupons and BOGO 1/2 announcements emailed to me. Clearance is hit/miss; large stock for women's, decent for men's, and puny for kids. Still, I scored a pair of $20 sz 4 ASICS yesterday for my oldest son who savagely grew overnight. Beware clearance shoes are EXCLUDED from any sales or promos. No double dipping at this "Carnival." Front counter employees welcomed us on entry but floor employees ignored us. At least they weren't coaxing us to "step right up." Would have been nice at checkout to have more than one register open to avoid a line 6 customers deep. They do have a single "basketball hoop challenge" located in the left rear of the store near the men's clearance; great distraction for kids, in theory, until parents don't pay attention to the rowdy havoc their "angels" are causing. Occasionally, you'll hear overhead announcements reminiscent of Kmart blue light specials. I think they offered a trivia question where the first correct answer got to spin a wheel at the front of the store.

Small clearance section but huge section of regularly priced items. Heels of every height…read more Athletic, casual and dressy. The staff greet you when you enter and thank you for coming when you leave. I think the selection is pretty good even though I did not find what I was looking for.

Gosh! How have I not reviewed this location yet? They have always been a delight and they have…read morealways been helpful. I usually shop when I need a specific shoe for an occasion, or I have a coupon. This location has ok parking, totally manageable. The store inside is extremely clean. I sometimes shop for pricing online because the shoe maybe cheaper elsewhere and I maybe able to get a coupon. I'm not sure if they price match. I will have to look into that. Hot tip: always hot up the clearance section first then the main areas.

They have a nice wide selection of shoes. The sales team that I was there that day were friendly…read more The cashier Sherry was approachable and connects with people. I had bought new work shoes and took interest in what I do.