Ernie.A was not the best with his customer service, I had honestly had never seen someone talk to a customer in such a matter. Not only would he cut us off when trying to explain to him but he also seemed straight off the bat he was not interested on helping. With more discussion with Erine it was a back and forth he said that if they can't find the problem to our brand new car with in 24hr we just have to deal with it which was off because we only had our car for 2 months so how could just deal with a brand new car that has problems I just overall wasn't a fan of his customer service , only one who really helped was Raul. read more

I purchased my 2022 GMC X31 Sierra truck from this dealership. From day one they have serviced my truck to keep it in peak operating condition. The service representative that I always go to is Jack Z. Jack is always very professional and knowledgeable about the services needed to keep the truck running great. Any questions or concerns that I have regarding my vehicle, Jack can address. Highly recommend you speak to Jake if you need your GMC serviced at the Dublin dealership. read more

Dublin Buick GMC - GMC Sierra X31 - Car Dealers Near Me - Dublin, California

Tavis did a great job. After doing some research online, I stopped by GMC Dublin to see their trucks in person. I parked and was looking at their trucks in the lot. Tavis greeted me, asked what my preferences were and we test drove a couple. He's knowledgeable, no pressure and I ended up leaving with my new 2024 GMC Sierra Denali. I'd recommend Tavis is you are looking at visiting Dublin Buick GMC. read more

Dublin Buick GMC - Car Dealers Near Me - Dublin, California

Made appointment for a routine oil change. Waited 20 min for the service advisor just to tell me that the wait was at least 3 hours. This was the second huge disappointing visit out of 2. Don't go there for service. read more

Do not bring your vehicle here for service, my vehicle has been here for more than a month just to swap or fix a transmission during this time I have never receive a update call about my vehicle issue I have had to call to see what is going on, its been 3 weeks since they told me on friday my vehicle was going to be ready, so I never received a confirmation call so I had to do do it and then they tell me next friday is going to be ready not its Saturday and I never received a confirmation call again or update and see ehats going on, the problem is they don't do loaners and I need my vehicle!! It does say they give courtesy loaners but they don't.! Hopefully you don't get involved in a service here, they just good at selling cars and not to service them. read more

Dublin Buick GMC - Car Dealers Near Me - Dublin, California

Thank you to JT!!!!! He made buying a new car so easy for my family and I! Everything was done over the phone; just had to come in, test drive and sign the paperwork! Such a sweet man! He showed me all of the bells and whistles on the vehicle before I drove away just to make sure I felt safe! GMC Dublin is an amazing dealership and I would buy from them over and over! Thank you for my beautiful car! read more

Do not trust the general manager (Kash R.) I purchased a 2024 Hummer from this dealership. Sorted out the details on Saturday during the day, the sales person said they needed to do an update on the vehicle before it would be ready to go. I told them to make sure they completed all updates before I leave with the vehicle. They called saying the vehicle was 100% ready to go. I picked up the car on a Saturday at the end of the night. By the time i got home many different warning lights were on. I brought the car back to the dealership on Monday morning into service and let the sales person know what was going on. The service department didn't have the correct parts, and to correct the proproblems it took over 2 weeks to complete the repairs. I was told several times along the way by the general manager that he would work out the reimbursement for the payment while the vehicle was unusable. After I got the vehicle back, the general manager stopped calling or texting me back altogether. I have left emails, voicemails, and texts with no response. This dealership is exactly why people don't trust car sales. read more

Daniel was so nice and very helpful! I went in there feeling lost since I don't know much about cars and didn't have the husband with me to ask the right questions but Daniel was an awesome with his guidance! read more

The service itself was prompt and thorough. They kept me updated on the progress and even performed a comprehensive inspection, which gave me peace of mind about my vehicle's condition.Tq mr towns read more

Great deal. Very happy with purchase of our new veh. Would go back. Good selection in stock of GMC vehs. read more

Dublin Buick GMC - Car Dealers Near Me - Dublin, California

The Dublin Buick GMC team was awesome! Marcelo helped me and my wife select the perfect vehicle for her. He showed us a few different options and explained the major difference between the the vehicles and we decided on a 2023 Buick Enclave. It was an awesome choice. Joe, Cristian and Danny helped out with the final deal and I also traded in my 08 Escalade ESV. Lonnie in Finance was very knowledgeable and helped out with all the paperwork. I have been coming here since 2017 when I purchased my HD Duranax Denali and the service department is outstanding, shout out to Ernie! If your looking for a new vehicle, be sure to stop by here and check out their inventory. read more

WORST SERVICE EVER! So upset! I made an appointment 2 weeks ago to have my car serviced. I live an hour away so I had to have my son follow me today to drop off my car. When I got there this morning the service writer (actually lack of service writer Nathan) told me "we don't have a mechanic so can't service my car." There was no apology or attempt to accommodate me AT ALL! They made no attempts to call me this morning when they knew that they could not accommodate me! This is the WORST ran service department I have ever dealt with! Then later in the day at a charging station I met a man who said that this same thing has happened to him twice! They obviously have a service problem and should NEVER have made the appointment! read more

It was a smooth and efficient experience doing business with Dublin GMC. Thank you, Kash, Tavis, and Isaac, for your assistance with purchasing a new vehicle. read more

I found a vehicle I was very interested in and when I called, they told me I could not buy it because I didn't live in California. I was willing to travel there, pay full price and either give them a check or even finance through them but they said it was dealership policy to not sell any vehicle to anyone from out of state. When I asked, they could not tell me why but just that it's their policy. I guess the $42,000 is worth more if you're a California resident than if you're not? Very odd and very poor. Customer service. As a large GMC dealership, I'm shocked. read more

Wasted hours of driving to this place to check out a car that very clearly was NOT a non-smoker vehicle (advertised as such). Misleading vehicle history and sales team. Wouldn't recommend. read more

I bought a used Ford lightning and J.T. was honest and made sure every single question was answered before the sale. It's one of the best car dealer experiences I have had. Thanks J.T!! read more

I have to say that if you are looking for a sincere, detailed, informative go to Marcelo Medina. He knows his cars and will set you up with what you need and not just trying to make a sale like some salesmen. This place is very fortunate to have him. read more

My husband and I purchased a 2023 Yukon from Josh at Dublin Buick, we'd been searching for just this vehicle for a long time, Josh kept us informed of new vehicles that arrived and was helpful every step of the way. He even came in on his day off to show us the vehicle we ended up purchasing! Our new car was delivered to our door which made it so convenient as we live in Manteca, it was worth the drive. Would recommend Josh and Dublin Buick read more

Dublin Buick GMC - Car Dealers Near Me - Dublin, California

JT (John Teixeira) provided exceptional service and his years of experience made buying process even easier. I was looking for new truck and found exact model in Dublin GMC. I contacted dealership about the truck and the price they offered was the best available in the market. Kudos to JT (John Teixeira) who help me to walk through the process from beginning to end. read more

Dublin Buick GMC - GMC Sierra 1500 - Car Dealers Near Me - Dublin, California

I cannot speak highly enough about this dealership! More specifically, Tavis Campbell. I am a first time dealership car buyer and he made the process go smoothly. He was really polite, friendly, and patient. His knowledge about the cars helped tremendously and eased the transition into my new car. If you need a new car, see Tavis! read more

Dublin Buick GMC - Car Dealers Near Me - Dublin, California

My Hummer EV finally arrived and picked it up. Such a great and fun experience, We felt like a VIP's!!! Jonathan Q. constantly gave us updates and keep us in the loop from the time it was being shipped from GM to arriving at Dublin GMC. He was very well informed and knowledgeable about the Hummer EV and walked us through all the features and options it had and demonstrated how things worked on the Hummer. Eugene the Finance Manager did the paperwork and not once did we feel pressured to upgrading or buying additional add-ons. He explained in detail each piece of paper we were signing. Joe M., the General Manager, was constantly checking up on us if everything was going smoothly and letting us know that we could always reach out to him. Joe has a friendly and professional team at Dublin GMC that made us feel welcomed and comfortable with the whole experience from ordering it to buying it. I will definitely do business with them again, even though they are almost an hour away from me...it will be worth it! read more

Andrew at Dublin Buick GMC, very helpful, calm, not pushy, answered my questions, ok with me driving 5 different trucks. I'd ask for him again. Location (not his fault) kind of limits where you can test drive, management should scope out some better routes and encourage sales people to use those routes. Dealership turns over vehicles and is willing to lower prices a little. In this age of internet sales, limited factory productivity, and higher interest rates, they find a way to work with you, unlike most of the other Northern California GMC dealerships. Better color and trim levels selection than most, too. Check them out. read more

Dublin Buick GMC - 2023 GMC Canyon Denali (trim level) Volcano Red from DUBLIN BUICK GMC. So comfortable and awesome!!! - Car Dealers Near Me - Dublin, California

I came all the way from Modesto to the Dublin GMC, knowing that they have the biggest and cheapest inventory on GMC trucks in the area. Marcelo and Raul were the ones that helped us narrow down and finance my new GMC Elevation Duramax. Ask for Marcelo the next time you're looking to purchase a new vehicle and tell him I sent you. read more

Dublin Buick GMC - Car Dealers Near Me - Dublin, California

This place is a complete and total joke. Let me start by saying I bought my truck from them in 2019, I also bought the extended service contract, I have taken it in for all of the services up to the last one. Here are a few of my problems with this place, when you call to make an appointment this person is not even in service, then you ask to speak to someone in service and no one answers the phone, I have been standing in service when the phones are ringing and no one answers them and the people that are in there just sit and move like snails and they act like you are bothering them. They always try to upsell you for everything and when there is a problem they can never recreate or do anything about it. MONEY MAKING SCHEME. bring it back when it's completely broke and we'll fix and charge you double then. Why is it that I have the service warranty but you have to tell them you have it because they try to charge you until you point it out??? Now here is the kicker, an oil service 4 and a half hours. Give me a break, stop over booking MONEY, MONEY, This place is totally a scam and joke, and the people that work there don't care about anything but selling cars and upselling service, after this final service I will never come back to this place for anything, I will be telling, or I have been telling people don't buy vehicles from Dublin GMC not so much due to their sales but because of the service that comes after you buy. Stay away from these people. read more

We had a wonderful experience at Dublin GMC when we purchased our new truck recently. Tavis and Angel went above and beyond to make us feel comfortable and informed as we narrowed down our search and made our final selection. Raul was friendly and kind as he helped us navigate the purchasing process and the loan/benefit options. Finally, Lenny was our last stop for purchasing the truck, and he provided a hospitable experience as we shared stories and finalized the payment. If you're looking for a GMC then look no further than Dublin Buick GMC, because every sales member goes above and beyond. One are we would like to see improved is the service department, but in no way would our experience with them affect how we felt about the establishment as a whole. No need for a couple of bad apples to spoil the bunch. Sadly, it's the members at reception that sully the hard work of everyone from the mechanics to the sales team. On multiple occasions I've had appointments to service a vehicle and when I arrive they act like I'm an inconvenience, as they had been texting or talking about weekend plans over acknowledging my existence. Luckily other members walking by saw me and went out of their way to assist me or have the individuals assist, albeit begrudgingly. Like I said, I would never have a couple of sour experiences with the service department detract me from the great care they took as we purchased our new vehicle. A HUGE thank you to Angel, Raul, Lenny, and Tavis for all of their help and tireless assistance. To the service department, mainly the individuals handling the intake, please take a page out of everyone else's book and treat the customer as they're meant to be treated, even if it's just saying 'hi' and acknowledging them when they arrive rather than ignore them. read more

We purchased a 2021 GMC Sierra from Jonathan this week. I had been shopping for similar trucks at different dealerships for a few weeks now. He did a great job getting us a good deal and he is very honest. We love the new truck, it's exactly what we were looking for! I definitely recommend this dealership and Jonathon to my friends and family. Thank you again! read more

Dublin Buick GMC - Car Dealers Near Me - Dublin, California

I had the best experience at Dublin Buick! Josh made the whole buying process extremely easy and he really cared about every step along the way. I reserved my car in transit and he kept me informed of its progress and gave me frequent updates. This was my first car purchase and it was so much easier than I expected it to be because of the amazing customer service. I live in the Sacramento area, but will have this be my primary dealership for maintenance and future purchases because of how amazing the experience was. The entire team was incredible and made sure I got the best deal and experience possible! read more

Dublin Buick GMC - Car Dealers Near Me - Dublin, California

We worked with Jack in the service department and highly recommend for anyone looking for reliable and trustworthy car service. He provided excellent service at a fair price, and I would definitely use them again in the future. Pros: Friendly and knowledgeable Quick and efficient Repairs completed on time and within budget Clean and well-maintained car Excellent communication Cons: None read more

Review UPDATED (June 2024) We did finally here back from the dealership that they were able to find the part for our GMC Yukon. While the communication waiting for the part was frustrating, I was very pleased with the service and communication once the part was located and during the installation process. Thank you to Ernie for managing this process and making the experience much better. read more

Jack was excellent and I have now only made my appointments with Jack. The first time I came I had an appointment next door at Chevrolet, that I booked on my GMC app. Chevy would not accept me because I was GMC, even after showing my appointment confirmation at that location. I walked over to GMC and even though my appointment was not with them Jack happily accepted my car for an oil change. He then offered to take my car for a car wash after I had such a bad experience at Chevy. This completely turned my experience around. My second time here, I came and met with another service advisor and they were great as well but I felt Jack gives good recommendations and is very personable. My third time here, I made sure to book with Jack and yet again, the service was outstanding. Nobody is excited to come get an oil change but having a great service advisor really does make the experience more enjoyable. He is not pushy on things I don't need and gives great recommendations. I have truly never had an experience like this at any other location. read more

Wonderful buying experience, very helpful very informative,I would recommend to anyone, look for Josh he took his time to inform me and just very patient with me. The whole Dublin team was great! Thank you guys. read more

My husband and I bought a truck from this dealer back in October 2023. We worked with JT who was awesome. From start to finish through buying the car, some troubles we had after a few months we had to take it in and JT was great once again. When deciding to finally sell our truck back to the dealer for different reasons, Kash the GM was understanding and fair to work with. We had nothing but great customer service from this dealership. If we ever buy a GMC again this would be the dealership. Would recommend if you are looking for a reasonable, fair dealership. read more

Hey Yelp!!! In the market for a car? Got your ducks in a row ( fico down payment etc).Don't wanna deal with sheisty salespeople???... Dublin is the place to go. I'm in an Uber headed to Danville for work @ 11:30. I call Tavis and by 4:30 he's at my job delivering my 2024 Encore GX. No lie, it was easy peasy. Told him what I wanted and he made it happen... Ladies, you know how some of them talk to us, and can be disrespectfully dismissive???.. Not this guy... Give him a call. He's awesome!!! read more

Dublin Buick GMC - Came in an Uber. Leaving in a car!! - Car Dealers Near Me - Dublin, California

Tavis; easy to work with, very understanding, time management.. Joel; was also helpful... thank you for the follow-up call. Loving my new vehicle! read more

Dublin Buick GMC - Vehicle trade-in - Car Dealers Near Me - Dublin, California

The service department doesn't respond at all, let alone in a timely fashion.....and this isn't the first time. We bought a 2023 GMC Sierra with full maintenance and warranty. 85k+. In less than a year the truck has already had 3 problems that should be covered. Every time we contact service it takes 4+ phone calls and messages to get a call back. A few times we actually had to drive down there in person because they literally don't return a call. Currently, the drive shaft is leaking fluid on our brand new truck with less than 10k miles. I will have to take time out of my day today to go into the service department in person to get a response. The quality of service wasn't any better throughout the purchase process either. They suck go elsewhere if you can. read more

My experience was great. Vlad's service is what put me over the edge, as he was on top of everything I asked for. I drove from over an hour away and he had the car ready to go for me when we got there. The Dublin GMC team is lucky to have him. read more

Dublin Buick GMC - Car Dealers Near Me - Dublin, California

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I went in just to check out trucks since prices looked better then other places... Sales man Mike Ornelas was so friendly funny and easy to work with! I told him I was on a time crunch and didn't have enough time but he went to work so fast with Eugene in finance that I ended up buying the car... They we're moving so fast because of my pressure but ultimately did what the customer needed in order to make the sale. They over delivered on all fronts to make me happy and drive out with the truck I wanted! No push back like all dealers do or BS they just did what they could and made me feel appreciated and valued. Recommend to everyone!! read more

Dublin Buick GMC - Our new ride!:)) Thanks GMC! - Car Dealers Near Me - Dublin, California

Easy, straightforward process! JT is amazingly knowledgable and definitely makes you feel at ease! Financing was a smooth process as well.

Here is an update on my experience with GMC Dublin After wrote my review on my experience with the service department, Joe was fast in answering and contact me no only by the this website but he actually called me at my cell phone. i thought that was very good. he apologised for the inconvenience and offer to help no only with the process of getting my car fix but also he offered to loan me a car while the car was at the shop. when i took my truck back to be service, he was there and he was very friendly and helpful. I was able to get a loan car almost right away . and even though I'm still waiting for my truck to be fix, I'm ok since I get frequent updates and still have their car. I'm really please in how Joseph took care of my complain. I will update once I know about my truck. read more

We bought our dream truck with Kevin! The process was smooth and he fought hard to get us a great deal. Highly recommend going to Kevin