Service was excellent. Recommendations were so valued. Assistance in choice of flooring was outstanding. Fawn was superb. Always so available, helpful, gracious, and polite Her knowledge of available flooring was terrific. Installation of the floor was excellent and so very attractive. Jeff was always ready and available to respond to questions. His work was superb. Linda and I are 100% satisfied. read more

My only experience with this company was a good one. I worked with Mark in the sales department on getting carpet and pad for three bedrooms and two staircases. They came out in a timely manner to measure and gave us a bid. A few weeks later they came out and removed my old carpet and installed the new (moving all furniture and putting it back) carpet in one day. Everything looked great. A professional job. I would use them again. read more

I wouldn't go back . Very poor workman ship . Never did finish our job , their subcontractors aren't very good .just worried about getting your money. read more

Dugan has a large selection of items etc but you better beware of their return policy. My contractor over measured our wood floor and tile floor by accident. When I called to make a return I was treated very poorly and rudely by their staff. Once you mention the word return--they are all over you that you absolutely can not return anything special ordered (which is most of their showroom because they do not keep anything in stock there). That tells you that EVERYTHING IS SPECIAL ORDER AND NOT RETURNABLE! They are well trained by the owner on what to say to any customer that even mentions the word "return"...to turn you away with any excuse that works! We worked with Fawn an our salesperson but once there was a problem she did very little to see we were satisfied after such a large purchase. In fact she said at the end she could have tried harder to get our tile returned--okay--so why didn't you? First they tried to say I could not return my extra wood because it sat in my cold garage all winter. Well....my garage is heated just like my house and their showroom---so that excuse was not going to work for them. They called their supplier that did finally take back the wood that was left over...but Dugan themselves did nothing to help or give any sort of refund or credit. They would not take back any of my extra tile that was pristine & still in sealed boxes. In fact one of their staff walked by and said the cardboard on the other box was bent so they won't take it back. Maybe they bent the cardboard on the box when they delivered it??!! All this after I spent $25,000+ at their store with wood floor for my entire home, tile for bath & kitchen, backsplash etc. You'd think they'd want to make a customer like me VERY HAPPY AFTER WHAT I SPENT AT THEIR STORE...but they are NOT good ethical people with a conscience--they simply did not care since it was not themselves that was stuck with the extra product. I asked them if they have ever made a mistake? Now we know they have...that is what happened here. My contractor made a mistake with measurement. Now keep in mind there was SOMETHING they could of done--there is always something...I am a business owner and know how it works. But instead of giving up something..even just a little something--they chose to do NOTHING AT ALL!! I would suggest anyone reading this go elsewhere to buy your flooring, tile, etc in the Lake Ozark area. Dugan's is not helpful if anything goes wrong and have very rigid policies in a world that needs flexibility. Dr. Stone read more