Terrible for appointments - requests NOT answered on-line, no one EVER answers the phone. Way, Way…read moretoo busy - go somewhere else

I have no idea what is going on with them. I tried calling a few times to make an appt, - no…read moreanswer but they sent my number a text. I went back and forth with them submitting info and texting for over a week (at my prompting) and then they want me to text them photos of my insurance cards, to "verify they are active". It all got to be too much. This is no way to run a medical office!! It was all so odd and so sloppy. I decided to go somewhere else instead.

Was referred here by my primary dermatologist for removal of seborrheic keratoses on my back. Told…read morethe main line what I needed when I scheduled the appointment and was scheduled at the laser center for a consult. The esthetician I met with said the keratoses should be burned off instead of lasered. I was very fortunate because the PA, Drea, had a no show and was able to do my treatment. She was so sweet and explained everything very well. Price was very reasonable. Will definitely return for future treatments.

This is such a sad review to write! I came here for excellent service for 6 years, but earlier this…read moreyear one of my dysport treatments didn't take. Which happens. Absolutely no fault to the practitioner, sometimes things just don't work! I was given a refund, but when I called to schedule another appointment, I was told I was not allowed back for services. You can imagine my shock and embarrassment! I have never been treated this way by any business, nor have I heard of a business behaving in such an appalling manner to clients. For cosmetic services, I find it important to develop a relationship with one practitioner. Stephanie is the only person I see because she's excellent and so lovely. So sad to say, but if this business makes a mistake on their end, they ban clients. Please bear that in mind before scheduling an appointment -- there is a zero tolerance policy on complaints.

I had a very therapeutic experience at this practice.I selected the appointment based on reviews…read moreand location & availability. The appointment was 3 months out which I felt was reasonable. I had not been to a dermatologist in years plus so I was a little anxious. Right off the bat team check in staff was very cordial professional putting me at ease immediately.Team assistant equally so - just a tremendous caring approach to continue the process preparing for the Doctor. She meticulously made sure my meds and allergies were up to date listened to my concerns.Dr. Kim came into the room- promptly- introduced herself & listened to my concerns addressed them laid out a plan. She acknowledged my thoroughness in what I had done to address my issues. I like that she made me a part of the plan that was concise - gave me a lot of useful information. I was quite impressed.Team check out staff was equally impressive. I could not have asked for a better experience in this realm. A complimentary spacious parking lot with several accessible parking spaces - this location is located near the old South Square mall -quite close to a major interstate & other major routes. Very close to numerous shopping experiences accommodations - restaurants & more!

Came to see Dr. Heinly after reading some positive reviews. I booked the first appointment of the…read moreday and was in and out in 45 minutes from arrival, with a full body look over and mole removal included in this time frame. Very satisfied with the thoroughness of this office and speed with which they took care of me while also listening to concerns. Could not recommend enough based on this first time patient experience. The office was clean, with free wifi. As I left however, I noticed that the parking lot and waiting room were filling quickly so not sure how the experience would go later on in the day, but they were very willing to accommodate an early appointment due to work conflicts.

Wonderful! I was impressed with the facility and very impressed with the staff. Garrett Fisher was…read moretops in her treatments and demeanor. Recommend this practice.

As always, Dr. Cox and her staff are amazing. She is the best dermatologist and she provides expert…read moreadvice.

We are all entitled to our opinions right? Well here's mines…read more.. Location - 5 Parking - 5 Customer Service - 5 Facility Cleanliness/Décor - 5 Pricing - 4 Decent experience... nothing out of the norm that I wouldn't expect. I went to the clinic to be seen for a weird rash... the medicine I was prescribed took care of the problem. My fiancés issue wasn't address properly though. She ended up getting a second opinion and was prescribed something else that cleared her skin. 4 Stars!

Dr. Scales is pretty much a hands off doctor. His appointments are in 15 minute increments and he…read moreseems hurried. Last appointment I had I timed him and he spent a total of 8 minutes and 34 seconds in the room. I will say the wait times have been very reasonable.

My esthetician found a spot on side of my nose and asked me to get checked, and it turned out to be…read morecancerous, and Dr. Goldstein performed MOHs surgery and also recommended a skin graft vs cosmetic surgery, which I agreed to, and let me tell you, you cannot even see where the surgery was done and the size of the spot removed was probably a pea and a half in width. She along with the PAC Anne Casperson, are awesome and I would fully recommend both of them. I have been going there for years, and never have had any issues with the staff, so the other comment must have been a one off bad day. The nurses during my follow up messages were always answered promptly etc. Highly recommend.

Dr. Goldstein is one of the most compassionate and impressive dermatologists I've ever met. I look…read moreforward to my appointments, which is not often to say

The office is always on time for appts. Treatment is personal, fast, courteous, highly professional…read moreand effective. This is an outstanding practice.

Everything went well. Except that they do not do the DUPIXANT injections for eczema and allergies…read moreto mosquitoes.

The office is spotless, the staff are very professional and Dr. Jackson was a breath of fresh air…read more She explained things to me that other Medical Professions had not. My entire experience was above board and professional.

I've been to Dr. Jackson's office a few times for the same standard wart treatment on my foot. I…read morereally like her as a person and as a doctor, however I have some serious issues with the billing department. I tried to get past it, but after multiple problems I just can't go to this office anymore. Every time I go to the office, there is a $55 co-pay for my insurance. Even though the foot treatment I received is very basic and is typically covered at other offices, I was shocked that I was billed an extra $180 after the appointment (which the front desk rep failed to mention to me on my way out, of course). I pulled up the client website portal, reviewed my previous charges and transactions, and found that my balance should actually be $0. I called the billing department, and a very nice man walked through the line items with me and found that I was right, and that I did NOT owe any money. Wow. The second time was different. I was surprised when, once again, I got an email and phone call saying I owe over $100 (which the front desk failed to mention to me in the office, of course). I called the front desk AND my insurance to figure out why my appointment cost so much after the co-pay. Insurance explained to me that the bill showed two separate "surgeries", one of which was not covered. I did not have two surgeries. I didn't even have ONE surgery, so I'm not sure why the billing is written that way. I tried to appeal the charge, but I got nowhere. I feel like this office is doing everything they can to overcharge their clients, and patients should not feel that way. Even when I stopped in for a 5-minute checkup (no treatment received, just "keep doing what you're doing") I was still overcharged. I like Dr. Jackson, but I won't be going to Skin Wellness anymore.

My husband's dermatologist found some basal cell carcinoma in two spots on his nose so we were…read morereferred to Dr. Cook for Mohs surgery. My husband was understandably a bit concerned but several of our friends and acquaintances recommended him as well. We arrived 15 minutes early for his 7:30 AM appointment. I was originally allowed to go back with him to find out the particulars of the surgery and ask questions but was not allowed to stay once they started the procedure. My husband did come to the waiting room in between rounds (unfortunately, one of the spots needed THREE rounds). He finally went back for stitches around 3 and we left a little after 4. This process took all day but my husband is currently cancer free! The office was super easy to find and parking was great, especially that early in the morning. We were able to park right outside the door. Once in the building, we took an elevator to the fourth floor. The waiting room was a little cool but not too chilly...but the rooms where they did procedures were in the 60s, so yes, they're truly cold! They had water, coffee, tea, and hot chocolate available. You were also able to have food in the waiting area but we did not. The chairs were fairly comfortable and everything was very clean. No TVs or magazines so bring your own entertainment! This office is very busy! One nurse told us that Dr.Cook sees 50 patients a day and I believe it after spending all day here. At first I thought that there had to be more doctors but it's just him and a LOT of support staff. I really liked Dr. Cook. He answered all of my questions and didn't rush me but it was also very apparent that he was not interested in BS or small talk. He was very efficient and succinct. Most surprising to me was that he called last night a few hours after we got home to check and make sure that my husband was ok. Above and beyond in my book! The stitches on my husband's face are tiny and look like they were done with great care. I'm confident that his scar will be barely noticeable once it fully heals. He will get them removed in a week. I will definitely update this review if we're not happy but I anticipate being very satisfied.

I was diagnosed with a squamous cell carcinoma and sent to Dr. Cook at this Duke Surgery location…read more I was scared and just wanted this taken care of as quickly as possible. The surgery center is incredibly busy. Dr. Cook is the only doctor here, and he has a team of students, nurses, and staff who all assist him. He has FAQ sheets that were lifesavers for me, every step of the way. Before the surgery, detailing what to expect. Right after the surgery, detailing how to care for your stitches and what to expect in other ways. After your stitches get removed. So good. Everyone in the office was super friendly. Additionally, they warn you that it's going to be a long day so you know to bring a companion and wear warm clothes, etc. They have bagels and muffins and a coffee maker, and there are lots of restaurants in the same plaza so your companion can go get lunch. When you're in with Dr. Cook you know you're his top priority in that moment. This, combined with the managed expectations of knowing you're going to be there all day, made all the difference in the world. I knew I was in good hands. I ended up needing one pass of the Mohs surgery and then about 20 minutes of stitches (I'd venture to even call it plastic surgery, as it was so expertly done!). I went back a week later and the removal of stitches was very quick. I'm still healing from my surgery, and I know that I might have to deal with this again in the future. I would want to return to Dr. Cook every time.

I found Dr. Scales through a Google search my daughter discovered. I decided to try him out due to…read morehair loss problems. Dr scales was able to diagnose and recommend a treatment regimen for me quickly. The type of care I've received at his office is second to none. His experience in the different types of alopecia made a world of difference in how I look since my first office visit in March of 2025. He and his team have helped me gain my confidence back. I would definitely recommend you make an appointment and see for yourself what a difference you could experience.

The doctors appointment was too fast for me. I had some sort of mole or fluid filled bump under my…read moreeye. He came in talked to me for about 3 or 4 minutes. I agreed to a biopsy to remove it. He and his nurse went out and came back in with a tray and some forms. I signed them and tried to ask a few questions but was rushed into the procedure. The nurse held pressure and then had to hold more pressure. After the procedure the nurse put a bandaid on it and handed me a bag. I couldn't see my face and I was still feeling something thick sitting near my eyes. I panicked because I am on medication that can causes bleeding. I asked her to see a mirror because there wasn't one in the room and she told me she didn't have one. He passed by the door and I called to him and said something to him about the bleeding. I thought my face was still bleeding because of the feel of what was on my face and the fact that she was holding pressure for so long. He said something to her and she said it's still bleeding because she is messing with it. I asked him could i see it he told the nurse to give me a mirror and she got one out of a drawer. I asked him what would happen to the extra skin? Would they just leave it and will to graw up? He said oh do you want me to take the skin off i was like i guess. And he told me to hsve a seat and he cut the spot and burned it with a machine. That is common but he didnt explain things enough for me. I guess for some people they like the fast paced environment may be ok but for me its not. He gave me a prescription for a spot on my leg and i wasn't told any differently so when i got the medication i took it home and put it on my face. He had explained that i would have the bump removed and i would wipe the ointment on it. He didnt tell me he was going to give me some medication for my leg. I was very confused. Mixed up. I had to make an appointment with another Dr. At Blue Ridge Der with a PA named Paige i believe and she explained everything. She said she usually takes a needle and extracts the fluid so we don't have to go thru this kind of thing. I am not going back.