Do not take your pet here! Prices are extortion. Our dog had a suspected blockage. $2,500 for xray…read moreand overnight stay. Then they said 8-12k on top of that for surgery. We found another vet for 1/3 of the cost and they spoke to this vet, lied and blocked the transfer. Wheb we gave the approval to proceed with the overpriced surgery they did more tests and came up with a new diagnosis. Then they went back to recommending tests and surgery. We took our dog to another vet and didn't tell them where we were going. everything resolved including surgery, 2 night stay and a month of food, for less than 4K. we spent 6k at AEC and all they did was tests. When I raised the issue of blocking the transfer the management refused to consider any wrong doing. this place is owned by Vet strategy who sets their pricing and is impossible to reach. I'm in the process of filing a formal complaint with the college of vets of Ontario

I WOULD GIVE 0 STARS IF I COULD. DO NOT BRING YOUR PET HERE!!! EXTREAMILY…read moreOVERPRICED!!!!!!!!!!!!!!!! I took my cat to Animal Emergency Clinic of Durham last weekend after noticing he seemed unwell. We waited for 3-4 hours to be seen (even though the waiting area was empty), which was frustrating, but we understood that it was an emergency clinic. When we were finally seen, we were quoted $4900 for two nights of treatment (enemas, stomach pumping with laxatives, and IV fluids) or $3600 for one night with the same treatment. We were told that our cat had a condition called mega colon, and that this treatment would help get things moving. We opted for the one-night stay. The vet did call us during the stay and said that they had taken an xray and things looked like they were improving. When we picked him up, he was in significantly worse condition than when we dropped him off. His rear end was covered in feces and had mucous hanging from his mouth and all down his chest. I believe the clinic should have made some attempt to help clean him up as we had a scheduled pick up time. There was no vet available at pick-up to tell us how our cat was doing. Considering the amount of money we had paid, you would think the vet could take a moment to let us know how the cat was doing. To make matters worse, they sent us home with two medications but no pain medication, even though it was clear that our cat was in extreme pain. They told us to take him to our regular vet for further care the following day At our regular vet, we were given two options: surgery (which was not guaranteed to resolve the problem permanently and it would likely return quickly again) or to put him down. We were told the impacted feces were too large to pass through the pelvis. We had two xrays at the emergency clinic and were never told this. We decided to put him down, as it was clear he was suffering. Our cat was only 11 years old, and it was a heartbreaking decision to make. What really frustrates us about this experience is that the emergency vet did not clearly communicate how critical his condition was. We were made to believe that the one night treatment would help him and that we were giving him a chance. The lack of transparency and care is something we will never forget. I want others to be aware of our experience and consider the level of communication and care they expect when trusting their pets to an emergency clinic. I wish this situation had been handled differently, and I am devastated by the loss of our cat.

4 employees and 0 customers inside the store. I walk in with my puppy and no one says hi or offers…read moreto help or come to the back of the store where all the dog supplies are. Only when we are at the door to leave does someone finally acknowledges we were present. Terrible service obviously. No one wants to assist. I'm not sure what they were all doing but selling wasn't one of them. Very good prices too. Too bad we won't be back.

From the owner: Bark & Fitz is a dedicated retailer of fine pet products with locations in Canada from…read morecoast-to-coast. As passionate animal lovers, we see cats and dogs as more than just pets; they are family members. We pride ourselves in carrying only the best available pet supplies and food on the market. We also have some of the best groomers in Whitby dedicated to making your dog look his best.

Loved this grooming salon and the ladies there. They were so sweet to our big boy Monty who is a…read moreton of work(Newfoundland). He didn't want to leave and looked great. The only thing I would change was the way his legs were trimmed. He looked like he had booties on. Easy fix and he still looked great. I would highly recommend them and would still go there if he wasn't being groomed by his handler. I will take my other two there as well as the big guys once he's done showing.

I take my very nervous pitbull there for nail trim regularly. They are super quick and love seeing…read morehim! He cries and makes a big production out of it, and they consistently make him and me feel good about bringing him there. Wouldn't go anywhere else.

if I can give a zero I would horrible , wish I could have uploaded before and after pictures,…read morethat's it they can't get another dime from me because why am I paying 87 box to not be satisfied with service , i tried different location same nonsense. pic up my dog from this location to from a supposed full bath and trim he's totally naked trimmed very low after I told them i stoped going to the Oshawa branch for that reason, cuts all over the private part does smell or look like he had a bath face horribly trimmed nails still long ,is as if i switched from bad to worse you guys are disgusting.........

Excellent customer service! I did not even ask for help and two staff asked if I needed help…read more Manager personally took me over to help me find what I was looking for and then checked out. Thank you so much - amazing experience

left my puppy in a cage for 3+ hours no pee breaks for grooming she never received…read more Dropped her off at 1pm when I came back at 3:15 worried as I have not recived a call yet, wait 15 mins for anyone to even come over, I was then advised she will still be another hour OR SO. A this point she was stressed and I took her home. 4 hours for a grooming service? left in a cage? what was the point of making an appointment? shes a rescue and a puppy 3+ hours in a cage with no pee breaks is unacceptable and borderline abuse, I exped more from "animal lovers" Emily was horrible manager and should not be around animals as she's very desensitized to the care of animals. DO NOT BRING YOU PETS HERE!

Took my Chihuahua for a nail trim. I've tried this location 3 times in 4 years and each time…read morethey've rejected my dog. I've taken him for nail trims dozens of times, he's never, ever bitten a groomer. Her "evaluation" made him so anxious he backed into a corner while she kept swinging a leash at him. He never bared his teeth, growled, his hackles never raised...but they rejected him for grooming. This location should come with a disclaimer - calm, passive dogs only. The only reason I went there today is because my 2 regular places are closed on Mondays and my poor boy had 1 nail crossed over the other so, kind of an emergency today. I wouldn't recommend the groomers to anyone. ** I love this store's adoption program, I've adopted 2 cats from them.

Yep this is the place. I just wanted the basics done, get those massive matts out of my cat's fur…read moreand this lady did just that. Took him right in and done by an hour later. Every single matt. No grazed nipples, no hind end damage. Perfect. It didnt cost much either.

I was given this place on recommendation. The workers were very kind, sweet and professional. I…read moreadmire that they work with pets and groom them to near perfection. So you can imagine my surprise when I picked up my cat (whose whole trip was for them to take away as much fur as possible since he was shedding like crazy) and his fur shedding was off than when I dropped him. I brought him home and it was like he dropped a whole other cat and a half all over the place. When I had called, I asked them about that specifically, if they would be cleaning up the undercoat. I was told yes. I was very disappointed in my experience there and the amount of sweeping for days after I had to do.

Your angels deserve a more loving and caring place to stay…read more Im a former employee (by choice) your furbabies are forced to listen by fear. "oh he was such a good boy" is what you get from particular staff but what they should be telling you is "he barked too much and I threw things at the kennels until he became quiet" "I screamed at your dog because he didn't listen to every single word I had said and he got frightened enough to back into a corner and left me alone" "we told you that your kitty loved it here and would have time out of his suite but instead, we left out that he wasn't very 'nice' to us so he didn't get to come out for the entire week you were gone" The list goes on... This "establishment" is not up to code, the boss (Eleanor) attacks the character of her staff members and belittles them on the daily, more so when they are off the clock. we had many staff that treated your pets like family and showed all the love they could without being told off or threatened to be let go. They would tell you that your pets will get the comfort youd ask for, when in reality they don't care what you say and will talk ignorantly about the clients and disregard everything you had asked of them. they may be cheaper to go to but if you want your animals comfortable. this is not the place for that. hence why it's rare for many staff to stay. I stayed as long as I did because I loved your furbabies and wanted to give them comfort. I thought this was the perfect job for me but the management and treatment of the staff, clients and their pets was disgusting.

I witnessed some concerning behaviours from two staff members. I observed instances where fear and…read moreintimidation were used as training methods within the big dog kennels. For example, I observed two staff members yelling at the top of their lungs at dogs when they wouldn't listen right away, which caused visible distress among the animals. Although I understand that managing multiple dogs can be challenging, I believe that positive reinforcement should always be prioritized over fear-based tactics.

I can't say enough great things about this upscale pet boutique!!! I have brought both my Berners…read morethere for the last 10+ years for dog food, treats, and grooming. Barry has always treated me so incredibly well and his prices can't be beat for the quality products + services provided. The staff are so friendly, knowledgeable and caring every time I visit :) I want to thank Trish personally for doing such an incredible job grooming my Yogi, today. For a 100lb Berner, I know it can't be an easy job. But she is an absolute angel with the sweetest demeanor. Yogi walked out looking and smelling like a million bucks!! Highly recommend you check this place out!! With gratitude, ~ Holly Harris

Unique selection of pet items. A young man was working at the time and didn't acknowledge me…read more Looked kind of miserable. A bit pricier but higher quality and nicer looking pet supplies than most other pet stores in the area.