I usually only go to this restaurant around the holidays.This has been my custom since the transition of my spouse. The food is usually good, although through the years, the portions have decreased as the price has increased. I am writing this review because of a failing customer service response recently. I ordered my normal baked chicken all white meat and sides; however, I received some white and dark. I don't care for legs or thighs, and that's what I received along with breast and wing. When I pointed out that's not what I ordered, I was told that's how they do this on Sundays. I requested a refund as not what I ordered and told no. There's no consideration that there's no mention of this policy on the website, or I would have ordered something different....I feel this exception for Sundays should be posted and some accommodation should have been made because it wasn't...Just saying no is not a customer service policy! read more

For this food to be so delicious and one of my favorite long term soul food spots to eat in Los Angeles I must say how tired I am of experiencing such a nasty horrible attitude of customer service when it comes to ordering my food.. the young African American female at the register has a very poor nasty un professional non inviting mood upsetting way about her self it's like she wants to be an hole for no apparent reasons and she's like this every time I come here ... lol or put someone else with a much more personal approach to be the first person a customer in counters everytime I come here her attitude is the same which is terrible.. just because we black doesn't mean we can't be polite and professional towards one another.. we gots to do better read more

Today August 16, 2022 will be my last time ordering any food from Dulan's. I have ordered short ribs twice within the last seven days and both times the meat was tough. The ribs are being cut against the grain. The smothered pork chops were not served with rice and gravy and we're also tough. The side orders were not what I ordered and I requested that my order be placed in two bags and that was not done either. The cornbread muffins were burnt on both sides. I don't know what's going on over there but, they don't have to worry about me coming back ever again. read more

$31 for tasteless garbage! I ordered Short-ribs not a side of beef with orange Mac N Noodle paste! read more

Dulan's - I received a chunk of beef, jumbo noodles in a chalky orange paste and black-eye peas. NEVER again... Short-ribs - Southern Near Me - Los Angeles, California

Been going to Dulan's soul food kitchen for years folks & when i don't feel like rattling pots it's off to Dulan's i go without ah doubt about it those meals in the to go containers are heavy & will feed you for 2 days! Great food & awesome service too! read more

Overall: 9 Service: 9 Atmosphere: 9 Food: 10 Cleanliness: 8.5 Sometimes slow service, could be cleaner. Food always excellent though fried chicken and greens. But overall I'd go here. The goal is to get there 10 mins before opening to hold your place in line to get out the door sooner. read more

I finally got the chance to hit up this spot after driving past it several times. The line was long but it made for good conversation with some really cool ladies since I don't waste my time in conversation with dudes. Anyway, I ordered some food, hopped into my vehicle and rolled back to my house. I had greens, black eyed peas, Mac and cheese ox tails and some cornbread. GREAT FOOD. Well worth the wait. I recommend this place with a high grade...... I am gonna get me a big bowl of chitterlings and a gallon of Hater-aide on my next visit.... The Prince of Compton is out........ read more

Dulan's - I'm gonna get me some Chitterlings next time. - Southern Near Me - Los Angeles, California

I didn't like the short ribs at all the side orders are better then they meat smh The best thing they have there is the Arnold Palmer drink it's better then all the food there so if I ever go back I'm only going for the Arnold Palmer drink ONLY!!!!!! 1 star for the drink and NO STARS FOR THE FOOD! read more

First time ordering the ox tail dinner... it was old, not fresh, chewy and dry even the gravy could not help it. It came with black eyed peas, but instead of putting the rice under the peas, they were under the ox tails. Yams were not cooked well, just half done. I will return to the original one on Manchester for my food next time. I was VERY disappointed in their food presentation, service and choice of food I ordered today June 24, 2002 read more

My Girlfriend and I celebrated our anniversary here for dinner and let me tell you the food was amazing. Customer service was also really good. I am originally from San Diego and the food just reminds me of my parents cooking and it tastes so similar. The first time coming here my friend brought me on my birthday and I was amazed on how perfect everything is all the way down to the portions it just blows my mind but getting back to our anniversary I can't remember the servers name but he deserves a round of applause he even gave us extra corn bread read more

food for delivery is impossible to get. Not clear at all. They need to fix problems.

This is my first time ordering food from Dulan's. Great delivery service and the food was simply delicious. Kudos to Postmates for timely delivery and Kudos to the Kitchen staff that prepared such a delicious meal. The fried chicken was delightful, the collards were appetizing, the macaroni and cheese was exquisite, the black-eyed peas was extremely tasteful and the peach cobbler was simply heavenly. read more

Yo!!! First time of many! Saw this place on a local show and gave it a try. Had the fried chicken, Mac, sweet yams and corn bread (omg). Food was excellent and the staff was friendly. Looking forward to trying more stuff on the menu soon! read more

The food is great but pay attention to your restaurants surroundings. The man selling things next to the restaurant has innapropriate vulgar music blasting. I'm glad my child was not with me at the time I ordered food here. read more

I am visiting from Ohio and was told to stop In Dulan's for good soul food. Well I'm glad that I did, the food was EXCELLENT! read more

I have never been treated as good as this staff treated me and my tall ass friend. The food, especially the oxtail was amazing. The tea very good. The Staff and location, just right. Come check this place out, best service I've had in two years. Thank you Katrina, for making me and my tall ass friend feel at home. Much appreciation and love read more

Disrespectful staff= You lose business. You lose business = You go out of business. I picked up my order at 4:40 PM. My first time being at this location. I didn't know they had one window for placing an order and another for picking up food. The window facing the street is where the pre placed orders are picked up at. ( I didn't know this) so I go to pick up my order apparently at the wrong window and the young woman gives me a dirty look and says "go pick it up over there" and points behind her. She then says something else but the street noise was loud so I couldn't hear her second statement. I was wondering what she meant by "go pick it up over there". So I told her I had placed an order and she says "go pick it up on the sidewalk by that window". Beyond rude. read more

From NJ and was looking for some soul food did not disappoint great service and food.

Odered Short Rib dinner the meat that was given to me was not short ribs it was some dried up, tough, tasteless crap. I couldn't believe they would serve that to someone and charge over $30.00 for it. I could not even eat it what a waste of money. I should have known something was wrong when I saw a steel wire in my mac and cheese. I been going to this place for years can't believe that this would happen especially the BS meat they served me. Done with this place. read more

Dulan's - Short Ribs? No bone dried up tasteless. - Southern Near Me - Los Angeles, California

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This place is my favorite out of all the Dulans to get food at. I will say the mac and cheese and chicken are bomb but other locations have way better dessert than them. They are better than the Crenshaw location is terms of actual food. read more

Inconsistent service. Paid over 65$ for bones..my elderly parents were so disappointed they didn't eat their meats, oxtails and short ribs. Called to complain and no one answered. Will be trying again today. To much money spent on 2 meals for such disappointment. Need a new soul food spot now.. read more

The food is AMAZINGLY good! My first time eating here, it won't be my last! They were gracious with the portions. Whewww I had sweet tea w/ lemonade (first time) it was really good! This restaurant reminds me of my Grandmother's cooking. Considering this is soul food, it's healthy soul food for the soul! Not over seasoned or over cooked. Very comforting for a reasonable price! I loveeee this place!!! read more

I went on Century got some oxtails and had 4 very small tails & they were missing meat it's not worth the money.

Usually when I crave soul food this is my go to, the location seems to never make a difference to me they have all been pretty consistent. The portions are nice, they try to get you in and out as quickly as possible. Customer service is a hit or miss depending where you go and how busy it is. I've never dined in at any of them but they aren't to big but there's still tables if you want that as an option. Parking isn't the best at any of them either but at least you don't have to pay. Whenever I go I get either fried or baked chicken, dinner portions come with 3 sides and 2 cornbreads. I chose yams, Mac n cheese and mashed potatoes. Everything is fresh and piping hot they are constantly switching out trays especially during a rush. I wasn't satisfied with how it tasted this time around, but I can't expect perfection everytime. The yams weren't sweet, the Mac n cheese needed more love It was burnt and dry and the mashed potatoes had so much pepper in them it was unpleasant. I'm expecting my next visit to be more up to par. read more

Dulan's - Dinner combo - Southern Near Me - Los Angeles, California

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Dulan's lives up to its delicious reputation! I ordered delivery after work on a Friday, had the fried chicken with mashed potatoes & gravy, mac & cheese, yams & cornbread. The flavors were divine and portions were generous. The food was also packed with care, which is of course super important for delivery. I am now a fan! Thank you Dulan's!! read more

there was a hair found in my food as i was eatting i was a bout to bite in my oxtail and it was a piece of hair in it read more

Dulan's - hair found in my food - Southern Near Me - Los Angeles, California

My mom wanted Dylan's for her Mother's Day dinner. I figured they'd be extremely crowed so I called in the order as opposed to waiting in line for half of the afternoon. I called in and placed the order for one smothered chicken dinner. The gentleman who answered the phone said "it's now 12:42 and your order will be ready in 45 minutes". I replied wow, that long and he said yes, we're packed. So I figured I'd use that 45 minutes to run a few errands. By the time I finished running errands it was 12:35 and I arrived at Dulans at 1:45, 15 minutes after the scheduled time my food was to be ready. Well long story short my food still wasn't ready. I ended up waiting almost 30 to get my one dinner. A gentleman kept telling me it'll be just a minute. At one point he brought me four dinners and I told him that wasn't my order then I had to wait another 10 minutes. I was livid and if it hadn't been Mother's Day I would have stormed out. What mad me most upset was they weren't even crowded and at Dulan's all the food is already prepared like (cafeteria style) so it's not as though they are cooking it as ordered. I would have been better off getting in line when I first arrived as opposed to waiting almost 40 minutes for a pick up order that wasn't ready. And I have to add, no one ever apologized for the wait. read more

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Good food and fast service Good drinks and the food is to die for a quite a mellow restaurant you can take the family out for hood food and drinks read more

I've been eating here for years. I just went the other day, the line wasn't so bad and luckily they had Ox Tails. They gave a really large portion. Just don't go between the 1-15th and expect drive thru service! read more

Dulan's - Oxtails, cabbage mash potatoes and cornbread - Southern Near Me - Los Angeles, California

I love the set up. The workers are welcoming & fast paced. This is the best location visit & see for yourself!

Came on a Sunday at 6pm and let me tell you.... they had close to nothing!! We asked for 4 main entrees.. the were out! Ugh. This Sunday special ain't special if I can't get what I really want, but i tried to be optimistic. There was a line so I'm hoping it's really god. Was going to get fried chicken, but this girl in line mentioned that everything there is good except the chicken since it's not seasoned enough. I was bummed, but only for a minute. Best thing about this spot is you can sample the food before buying! Tried the short ribs and let me tell you FELL OFF THE BONE AND FREAKING DELICIOUS!! I didn't care that they didn't have the other stuff. So good. Got that with rice and gravy, Mac n cheese and greens. Short ribs: 5 stars! Man this was the best! Plus they give you so much freaking food! Rice and gravy: 4 stars perfect blend of both. I've honestly never has this but it was really good with my ribs Mac and cheese 4 stars perfect amount of cheese. It wasn't too dry either or too wet. Greens: 4 stars. They cook it with turkey and it was very good. Wish it had a tad bit more salt, but way better then over salting it Peach cobbler: 5 stars! It was fresh out the over and it was freaking amazing!! Atmosphere: 3 stars. There are a few tables outside to eat at and inside as well, but there's too much going on inside to eat. While in line they allowed us to order. The girl working kept complying that she was tired and wanted to sit down. Lol Parking is very limited. I parked around the corner in the residential part. read more

The worst thing is they don't care about the customer's experience; they just sell soul food. The Century Blvd location was ridiculous this Sunday, March 14,2021. They need to go back to the original way of making the order as it is place to get people out the door. I Took an out-of- town guest for good soul food and was sad that she had such a bad experience. It was a complete fiasco. Such a shame because the food is ready and all they have to do is take the order, take the money and make the plates. It could be so simple but no, some people were waiting over an hour. We try so hard to support mom and pop, black owned establishments but you run into these unnecessary situations that make you think twice about going back. What had happened was; the line was long (no surprise) and not moving. So we ordered online separately but back to back. The pick-up times given we're back to back as well. Then a lady announces online orders are ready. Well only one order was ready and they were "working on" the other order. It took over 30 minutes and a lot of other orders getting picked up before the other order was ready. This happened to at least 6 other customers while we were there. In addition, the lady at the pick up window gave out the wrong order to someone and acted like it was the customer's fault. Dulan's taste good but I might just stay in Long Beach and find someplace local. read more

Nobody is better! The food taste homemade by a master cook of "soul food"! Just outstanding! Keep up the good work, we are grateful!

I love Dulans. One of my go to's. My personal favorite is the smothered chicken dinner plate. Their cakes are delicious too if you'd like to end your meal off with something sweet. read more

First, the food. My wife and I traveled to LA for a conference. Similar to many Americans, this was our first travel in the past 1.5 years. I have family who live in the area and they have raved about Dulan's, so we decided we would eat there on the first night. I ordered the fried chicken, Mac and cheese, and mashed potatoes and gravy. This came with dressing and stuffing and corn bread muffins. Good lord, the portions! I could not believe how much food we received. This will definitely be a two night dinner and everything was incredible. Fried chicken was crispy and I received four pieces. All of the sides were incredible as well. The Service This would have been a 5 score if it wasn't for the wait time. There were a lot of people in line and we were confused by the ordering system. You can place online orders or order at the site. No one understood how the ordering system worked, as numbers were not sequential with the online ordering. We were at the site about 1 1/2 hours, waiting outside. Not being from the area, this may be due to COVID protocols, so I will give them the benefit of the doubt. Dulan's is highly recommended if you are a fan of Soul Food. Chef"s Kiss! read more

Doolins is one of the best soul food restaurants I ever had give you a big portion. The flavor is good and it fills you up. I recommend the smothered pork chops and rice with the color greens and macaroni and cheese and a side of black-eyed peas so good. read more

I opted for the fried chicken lunch and chose mashed potatoes and greens as the side. I got the cornbread which comes with the lunch. The fried chicken was good but I have to say the best restaurant fried chicken I've had has been at KFC. This comment seems to cause people to doubt my sanity but what can I say, I'm telling the truth. The cornbread was moist which was good because I hate dry cornbread. The mashed potatoes were good, on the buttery side. The collared greens were good as well but I found that I really enjoyed mixing the greens and mashed potatoes together. Great combo. Service was good but this is more a fast type operation given the covid restrictions. Overall I'd say I'd come back but it didn't blow my mind. read more

The absolute worst soulfood I've ever tasted. I ordered baked fish, macaroni and cheese, greens and a peach cobbler. The fish texture was odd and flavorless, greens were also flavorless, the macaroni and cheese was decent and the peach cobbler was gummy and mushy and didn't taste like peach cobbler. I ended up throwing my food in the trash. I called and complained and they just told me, I'm sorry about that. That was it and all. read more

Today was my first time trying Dulans. My man raved about Dulans on Manchester so we figured this location would be good too. Wrong. The Mac n cheese was soggy and flavorless. It seems like they made the cheese sauce and just sprinkled a little bit of cheese. I ordered the oxtails and my man ordered the short ribs. Both tasted like they were seasoned with lemon pepper. It was the weirdest thing. I bought a slice of red velvet cake, it looked great but when I smelled it, it had a fruity smell. When I tasted it, I could have sworn I tasted cherry. I was very disappointed and would not recommend this restaurant. read more

Ordered a chicken dinner double dressing & macaroni & cheese. The dressing was burnt & had a gray hair in it. It was stuck in the dressing like it was cooked in it. The fried chicken taste like it was cooked in old grease. So be careful ‼ read more