I cannot say enough good things about Burns builders and Burns heat and air. They installed a 2 ton…read moresplit unit (outdoor/indoor unit) with duct work in the newly remodeled section of my home. In addition to this installation, they upgraded my electric panel. Other HVAC installers estimated that I would need a 1.5 ton unit. But Burns insisted that a 2 ton would be perfect for the space and not overwork the unit. They were 100% right. The unit is utilized for a renovated attic space. So it does get extremely hot in the summer. If I had gone with the 1.5 ton unit then it would have been overworking itself. I have to say they did all of this work with incredible integrity and for a fraction of the cost that I was quoted from other HVAC businesses.

From the owner: We are a full service Heating and Air company. We sell and service all models.read more

Heise is just plan and simply the best! In this new world of…read morepoor or non-existence customer service, it's nice to know that there are still a few service businesses that still know what it means to give awesome customer service. We had a problem with our unit and they came out the same day. They were super professional and their technician, I think his name was Adam was knowledgeable and I could tell he really cared. We will only do business with Heise from now on. Dax S.

They installed a unit for me and did a great job. The install crew put drop cloths down to protect…read moremy floors while they worked and cleaned up when they were done. I am happy with the new unit. I recommend them to all my neighbors.

We called Lowes for a lead on air units. They sent us Aire Solutions for a quote. During the quote…read moreprocess, Brian, went over the information, looked at our old unit, and made recommendations. He did say that we would need insulation in the attic along with the new unit or it would overwork the unit, which we did completely agree with. He gave us a quote later that evening and was clear when he said that the quote was a full quote, regardless of what comes up. This by the way is nearly a $10k job, not something simple. He even said by going through their company lender and not Lowes we could save $1200. We were thrilled with the savings and set the appointment for the following Monday. Friday at 10:32am (I have a recording app for my phone to record all calls, but keep in mind Missouri is a one party consent state and yours might not be so look into that otherwise you must tell people they are being recorded), Brian called and said the team would really like to start at 6 to 6:30am due to the extra work of adding insulation. *key point of conversation, EXTRA work of adding insulation*. Monday comes and there is a full crew at my house working, however, by a little after noon (I have security cameras so I know where people were) there were about two people left on site. At 2pm, those two people were leaving and there was no insulation which was what the early appointment was for. I asked the guy, Sam, who apologized greatly and said that was not his crews responsibility but he would call the owner. Sam did seem to know what he was doing and what his assignment was and stayed until it was done. Fifteen minutes later, I had denied loan paperwork three times for an incomplete job and my husband was looking over the units. He found tons of damage on the outside unit that was installed that no one mentioned at all. By complete accident, both phones rang. My husbands was one person, mine was the owner. The owner is saying to me that the insulation was not complete because the blower was not available that day, remember as I said earlier that was the entire point of the crew saying they were starting early. I was not saying a word about the recorded conversation from Friday clearly stating that was the only reason the crew would be early because I did not want anyone knowing this conversation was recording also. At the exact same time, the other guy is telling my husband that the heat outside was why the insulation didn't get done. Two separate lies obviously because they are two completely different stories. Now comes rescheduling. Wednesday comes and when they finally arrive with the insulation and the new unit to replace the damaged one, the guy tells me there is old insulation in the attic on the ground and removal is not in the quote. Now remember back, Brian said the quote is the same NO MATTER WHAT COMES UP and has clearly seen the attic insulation there because he made the quote! Instead of arguing, I just tell him to work around it and leave it there. By this point, I desperately want these people out of my house and life. I have used Kelso Sales and Service in the past and this is what I get for not waiting on them! Their schedule was so full that they couldn't even get us a time to get to it. Now that this has happened, I understand why Kelso Sales and Service could not get to it and this place could. It is because Kelso Sales treats their customers with honesty and respect. I highly recommend calling Kelso Sales and Service and being patient. I will never make the mistake again of not doing that. I am not sure that it is all the owners fault, I think he needs to seriously rethink his salesman at minimum.

DO NOT DO BUSINESS WITH Flori! DO NOT PAY THEM UP FRONT!!…read moreDO NOT TRUST THEM TO REGISTER YOUR WARRANTIES. THEY WON'T! They'll tell you a story about people not paying so you have to pay UP FRONT! I think the reason they have problem getting paid is due to their unbelievable BAD customer service. Look at all the single stars reviews on this site. We paid them in full, thinking a new unit wouldn't have any worries. We had a problem and had to pay to have another company (HEISE heating and air), come in to make things right. We called and left messages for the owner Mr. Rice to call back and he didn't call back for over 10 days, and only because we wouldn't let it go. We called over 5 times and stopped by in person 3 times, and he finally contacted us. Flori's owner Mr. Rice never even offered to come look for himself. David the main field guy, after we paid in full for a new Bryant unit, said "I could have installed anything I wanted! You already paid me!" Our new unit warranties wouldn't have been registered properly if we hadn't checked on them ourselves and finished filing them properly. DO NOT DUE BUSINESS WITH FLORI !! Call Heise Heating and Air in Cape. They care! 573-335-2265

They were working with my warranty company and came out to repair my AC. They tr old me it was…read morethe compressor and that replacing it would fix the issue. They replaced it and it still didn't work. They returned several days later and placed a filter. My air conditioner is still not working. That's $1900 later. Now they aren't talking about any solution to resolve the issue. Don't use them unless you want to waste your money and time.

Logan was great, answered questions professionally, quickly responded to after hours call, let us…read moreknow price, work was done honestly in a resonable amount of time. Happy with overall experience.

They sent someone to my house to tell me nothing was wrong. I had to have someone else come out to…read morefix it. Dutch still charged me money to come out for the service call.

Used them a few times but had issues with them awhile back when they replaced the Thermostats in my…read moreHW heater. I had no hot water? Right after they left I left to go to Walmart for groceries when I returned I heard a hissing sound from downstairs? I looked around and saw hot water steaming everywhere on my floor and you could hear and see the WH dumping hot water from my overflow pipe all over my floor. Seems the over temp sensor was bad open so it wound up dumping hot water everywhere. Talk about a nightmare I spent 4 hours wet vacuuming hot water and dumping it outside in 20 degree weather. I called up to complain the following morning about what happened they didn't say or do much just said sorry? So much for that lovely experience using Hacker Plumbing. All they had to do was check everything out before leaving but I guess they were in a hurry? Think they burned a bridge with me.

My husband and I contacted Hacker Plumbing for an outside job of adding new plumbing to a 2nd…read moregarage and it took a week to respond back. The secretary in the office is not a help at all. She doesnt know any of the men's schedules of clients or that can help. Leave messages with the secretary doesnt help either. When the guy came to do the plumbing part before the concrete was poured did it in a few hours. He still had a lot to do. He disnt show up the next day to finish. We couldn't do the next step on the garage until he completed his job. We left messages with the guy on his cell, left messages at the office several times. Eight to ten weeks past and couldnt get the guy to call us or come out. He finally called back last week and said he will be here on Tuesday, October 11, 2022 to finish the job. This morning we called several times on his cell and left voice messages, called the office and left a message with the secretary. We haven't heard a word from him and he never showed up. I DO Not recommend this company to anyone!