Order a mattress on June 24th 2021 I paid in full and was told in would be delivered in 7 - 9…read more weeks, the time came still no mattress, no phone calls from them, I phone them many times with no help from them at all, went back to the store to find out when my order was going to be delivered and I was told my a salesman it would be delivered the following Monday, we waited all day for the delivery but it still did not arrive more false information. So in the end we returned to the store on the 19th October to get my money refunded, so five months of my time wasted. I would never ever recommend this store to anyone.

DO NOT SHOP AT FURNITURE VILLAGE. I bought a bed set with mattress costing £1000. Within 2 weeks of…read morereceiving the order, I realised mattress was faulty. I rung the customer after care team. It takes an hour to get through. They would promise to ring me and then they'd ring my land line despite me giving them my mobile and telling them I would not be home. They closed the case saying they could not get hold of me. I went to the shop and there were customers yelling at the staff due to problems one was on old Irish man who said his wife was too distraught to come to the shop. The other was a young man who said his disabled parents had received faulty goods with no solution. The man I spoke to a tall Asian man mocked me until I cried. After numerous calls they sent an engineer who did a test within 5 mins and didn't even lie on mattress and said the bed was fine and the case was closed. The bed is 4 months old. I am now thinking of going to the small claims court.

Gorgeous furniture, accessories, and outstanding service. We've bought multiple pieces from them…read morefor clients in the US, each time they have done an outstanding job. The delivery service they used for shipment wraps the articles quite carefully, I never have to worry about shipping. The photos they have online really do a wonderful job letting you know how remarkable the item will look in the home. Truly enjoy buying for our clients here.

Before we visited their showroom in Acton, we called the company and emailed specific bespoke…read moremeasurement, we wanted to achieve. When we come there we met a German assistant sales person, who told us the owner holds a British Passport, but was a Pakistani. We didn't bother on that, and took the time to look around. It was very impressive what they hard and thought the quality was in height standard. We then discussed our wishes, but rather our wishes and the measurement we had, the sales person was only interested to sale what was on display, hence telling us he can reshape display item, in our size. We didn't like it, and when we wanted a different fabric, the price was untouchable. The sales person was extremely rude, as my child touched items in the showroom, he was telling to my 2 year old son. "Don't touch..don't don't" hike we were beside him, we seriously felt bad, and had to leave. He then run after us to the car park, and said OH....I have a sofa on your budget. We looked each other, me and my wife and didn't know what to and how to respond. Bad attitude, forcing to sale things that isn't on your wish list. Other then that, very impressive items on display, in a ghetto place, in Acton.

Furniture 2 Go Direct. YES!…read more Highly recommended and experienced and very cheap priced furniture. With excellent free delivery service.

From the owner: Leading Distributors of Quality Furniture To Landlords, Housing Markets and the General Public At…read moreFactory Direct Prices In and Around the London and surrounding Counties. Free Same / Next Day Delivery www.Furniture2GoDirect.com

It is amazing how much they squeeze into this little shop. All the furniture is of a very high…read morestandard & better quality than the out of town furniture shops in retail parks.