My wife and I had just got back from Mackinac Island. I was looking for a place in Carbondale to…read moreservice our foldable bikes. Met with Doug and he was so gracious and honest. Honest because he did what he said. Fixed the flat on my bike and lubed both bikes. One feels uncomfortable looking for a good bike shop that is not going to rip you off. Trust is everything and I can trust Doug and his workers. Thank you gentlemen. I will be back!!!

The staff is friendly here at Phoenix Cycles. Our group took a range of issues here from…read morespecialized hub tightening, derailer fixes, tubes, and even saw them take 45 minutes of their time with an older customer looking to buy a basket for her bike. They prompting took my bike to put on fenders and knew I was heading out the next day. The shop stayed open an extra half hour to get the job done and really appreciate this. Mike and the team also do not up sell you on services that you do not need.

We purchased a brand new bike less than one week ago. The seat started to unravel. We called and…read morewere told to just bring it down and they would work something out. We drove the 30 minutes to be treated extremely poorly by the "mechanic" and basically told it was our fault. He was so rude and condescending that we retrieved our seat and just walked out. Less than zero customer service.

Despite living 2.5hrs away from The Cyclery & Fitness center, I will happily make the drive to see…read moreDave and the crew here. Yes, there are bike shops closer to where I live, but the service and support we get from this shop is worth the trip! You are greeted and treated with warmth and such amazing knowledge. Being a novice cyclist, I have a lot to learn and Dave is unmatched at his ability to share his knowledge and experience. The other folks that work here are excellent too!!! I tell everyone, if you're looking for a bike, need yours repaired/serviced, need accessories, or just some advice,,, this is hands down the place to go.

Dicks Sporting Goods Carbondale, Illinois staff very unfriendly from the second I walked in the…read moredoor, rude throughout the entire process. Tried to return a pair of sweatpants clearly listed on the receipt at $29.97. They offered me 8 dollars in store credit or the option to leave with the sweatpants. They said that the sweatpants were only ringing in as an $8.00 purchase when they scanned the barcode, even though clearly listed on the receipt at $29.97. Store manager treated me very poorly and wasn't trying to resolve the situation at all. i would not recommend shopping at this location.

I am currently living in Chicago but I am down in Carbondale several weeks out of the year for my…read morejob, to visit all my family that lives down there and also to hunt. This is where I come to get all my hunting apparel and equipment and it has never let me down. The staff always ask if you need help and it never seems to be busy so I am in and out in no time at all! Hope it stays there and wanted to let them know to keep up the good work. I'm impressed.

Outstanding customer service. Very knowledgeable in all aspects of bicycles and bicycle related…read moreproducts. Great guidance in selecting the right bike for my experience level. Highly recomended!

From the owner: We service. We sell. We Ride…read more At Bike & Hike, we've been sharing our love for cycling with Central Illinois for over 20 years. We're passionate about helping every rider find the perfect bike, and we're here to make every ride unforgettable. Whether you've come to us for you or your entire family, we want you to have the best experience possible because you are family. Enjoy the ride.

We cannot say enough positive things about the staff at the Cyclery. Every single time I enter the…read morestore, I am greeted with a warm hello, and the staff is always willing and eager to help answer any questions or provide any support needed. It is refreshing to enter a store that could be very intimidating to welcoming smiles and approachable staff willing to help. While having some service work done on my road bike, we stumbled upon an incredible deal on a used road bike for our son. All three staff members in the store took so much time to make sure our son was comfortable on the bike, everything was adjusted to his comfort level, and he knew how to actually shift the gears and get on and off the bike. It is hard to find places with such consistent stellar customer service. We have been visiting this shop for four years, and have never had a negative interaction! Thank you for always being so welcoming and kind! This is a great shop for old and new riders alike. It's a great place to find just what you need, with a great service department, and staff who can answer all of your questions.

Paid 500 for a bike yesterday, fully paid receipt in hand, ready to walk out the door. Wont fit…read morein the car, so i ask the shiloh store to hold it for a day and they agree to do so. I come back in next day and they won't let me take the bike without another $20 for the kickstand that was attached already attached the bike that i had a receipt for marked paid in full. The kid has bike with a kickstand. You've lost a family of bike riders.

Sell me the shoes I wanted. They kept bringing me more…read moreexpensive shoes each time.i want to look at a pair of shoes that cost about $140.00 but they kept bringing out ones that ran 190.00.

I'm not usually one to complain, but I had a job interview here and it was the most unprofessional…read moreexperience I've ever had. I was called three times by someone named Morgan but she couldn't ever leave a voicemail so it was constant phone tag to even set up a phone interview. Anyway when I showed up to the interview I have a guy's name, but I'm a woman. When I showed up, the interviewer immediately said, "Sorry, you weren't what I expected," and flat-out told me she had been expecting a man. She then went on to say that I probably wouldn't even be considered for the position I applied for, but we could "talk about a different position" instead. On top of that, she made horrible eye contact throughout the entire interview. Honestly, thanks for wasting my time--this could have been cleared up over the phone if I wasn't qualified or wasn't going to be given a fair chance. Offering $15 an hour is already a joke for a college student, but now I'm left wondering: I guess a kinesiology student isn't qualified to work in the shoe department, or maybe she just only hires men.‍ She didn't even walk me out from the back room. Most awkward interview ever. Regardless, I would have liked to be given a fair interview before it was decided I wasn't qualified within in the first 2 seconds of meeting. Thanks Faye this experience really rubbed me wrong and made me feel pretty lousy. I won't be back at this Dick's Again needless to say. Shop at the Edwardsville one.

I found Johnson Fitness by accident and I am glad I did. I was shopping for a treadmill and the…read morefirst store I went to, did not have what I wanted. So when I got back to my car, I googled and JFWS showed up in my search. To my surprise, it was in the strip center next to the store I shopping. I just had to drive from one parking lot to the next. Upon my arrival, I was shocked to see that it was just a few stores down from the Dierberg's that I shop and I've never noticed it. As I was shopping, I shared that with the sales associate and he said, they were a hidden secret. I hope my review brings their store to the attention of other shoppers. The reason I was looking for a treadmill, was my supplemental insurance policy for Medicare was going to pay for it. 2024 was the last year that they were offering this perk and my agent told me to take advantage of it and I am so glad I did. The young man helping me, listened to my wants and needs. I even gave him my budget. He showed me the one that had all the bells and whistles I wanted and it was within the amount of monies that my insurance would cover. The treadmill I chose was on sale, so I paid a little extra and had them deliver and set up my new exercise equipment. I am so glad I did, because I am not one for, ready to assemble items and this one would have had me cussing. The two gentleman who did the assembly did a great job.

Our Inner balance Lin 2.0 massage chair was great but there was one feature that kept failing…read more After a few repair attempts the store did the right thing and replaced the chair in it's entirety. Professional and courteous workers throughout the process.

Hood Goods may be closed, but they're never closed in my heart. They had the most hood items…read morearound, from stolen bikes, weave, wave caps, that one old shoe can't find... anything is here! You want low-quality, cheap gym equipment? You found your place! I give them five starts because they knew how to treat customers, horribly. I mean, who wouldn't wanna get cussed out for asking where the other shoe is? A top notch experience right here at your local Hood Goods.