Today I went and as usual just ordered an xl coffee. The guy who took the order after said "Do you want to donate a dollar to the hungry people?" It didn't really even sound official. I said no thanks, not today. And he seemed to mumble a bunch of things that I wasn't even sure what he was saying. So I pulled up. I don't go much but I'd say over %50 of the time the drive through staff are rude. So I don't expect much unfortunately. The woman who greeted me seemed friendly enough. But when I waited for my change it seemed like she was dropping it into the hands of someone she thought was dirty. Like an eye-roll. I've got to remind myself to stop going. read more

The older man who works here is incredibly rude . He yells at customers at the drive- thru. I don't understand how they get business. The Dunkin on 724 in Phoenixville and Collegeville and Limerick have a much kinder and professional staff. read more

This is one of the worst Dunkin' Donuts in terms of both service and quality. First, the service: this morning, I got to the window to which I said "hello how are you?" Nothing. And I said "thank you" after she handed me each item. Nothing. I said "have a nice day!" Nothing. They messed up my donut order and gave me glazed instead of chocolate glazed and the most pathetic vanilla frosted donut ever. See picture. read more

Dunkin' - Coffee & Tea Near Me - Royersford, Pennsylvania

I wish had read the reviews before I stopped here. I got the $6 meal deal last week, and everything tasted awful. The bagel tasted awful and the bacon was really sparse- barely a bite of bacon on the sandwich. The hash browns were soggy and very few. Even the coffee tasted awful. Do yourself a favor and hit McDonalds instead. read more

The rudest staff I have ever encountered at any place, ever. There is one older man who does the drive through who literally yells at you when you order "what else!!??" And as I was trying to open my Dunkin app to scan it he said "oh my god" and when he got my order wrong he yelled & argued with me. I wish I could say that this happened only once but he yells at everyone- I can hear him in the drive through line. He has never not been rude. If this were not the closest one to me I'd never go there again just because of him! He is horrible. read more

Incorrect order.  Employees showed no interest in making it right.  Worse, they were obnoxious about it.

What could improve? Probably management. I had one experience and that will be the last. I went through drive thru and ordered, received my coffee and could tell by looking at it, that it was wrong. Then I tasted it just to be sure. I parked and went inside to ask if I could pay for a small cup of milk to add to my coffee as I just ordered through drive thru. The cashier was kind and although I could tell she was unsure of what to do she went to ask for help. I'm guessing the manager came out and she asked him and he told her no. They would have to add it to my cup themselves. As ridiculous as that is, I obliged but never again. There is no reason they can't give milk on the side in a cup. I know because I've worked for Dunkin in my past. The whole experience just left me feeling very uncomfortable and unheard as a customer. read more

After ordering some donuts my son was thirsty so I asked for a cup of tap water. They told me they charge for tap water. When I told them it is illegal to charge for tap water they just said at this location they do. I won't be going back here again. read more

Zero stars should be an option. 1 is too generous. Absolutely HORRIBLE service here. I stopped in to purchase end of the year gift cards and was treated very poorly. I asked for 12 $10 gift cards. The man at the counter asked if I meant $5. Insinuating that I couldn't afford the amount I was purchasing. I said no $10. At this point 2 other women joined him at the register and the three of them began to speak another language. He then asked if I was paying in cash. I said no why? He said card? I said yes. He then asked if I had I.D. (This is all before even starting my gift card transaction.) I said yes I have I.D. why are you asking me this? To which he replied because people are frauds. He proceeded to speak in his native language to the other two women next to him at the register. I asked about the DD rewards program to which none of them could explain. After 8 mins the lady finally started to ring up my gift cards. She tells me the total and to swipe my card (but doesn't check my I.D. that they so rudely asked for prior to my transactions). She handed me the gift cards and envelopes but didn't give me a bag to put them in until I asked her for it. Just rude! I will NEVER shop at this merchant again. To assume that I could not afford my purchase or that I was a fraud is beyond insulting...prejudice to be exact. I would have gotten Suzy Jo gift certificates however some of the recipients aren't local. Do yourself a favor and go to Wawa or Suzy Jo's read more

Decent place. Nice staff. Just be aware they are charging slightly more on tax. Only by 1 cent. 2.19 coffee cost me 2.33. Should only be adding .1314 cents for 2.19 for a total of 2.32. Now that seems insignificant for 1 person but imagine hundreds of people per day. Nice come up. I did tell the person working there about it. read more

Great food and affordable prices! Everything was out quickly and tasted amazing. Staff was nice and efficient. Only complaint is missing toppings on our cold foam. Will definitely be back!! read more

the old Indian guy told me and my friends to buy and leave and then he put his hands on my 6th grade friend and tried to move our stuff. My mom ended up calling the store and went off on him because he was trying to kick us out because supposedly "kids were doing drugs". There are a few nice workers, don't go through the drive through because the old Indian guy is there. go inside and there is a very nice and helpful guy. also I saw the workers eating the hash browns as they were making them. the place is low key ghetto, just go to the Starbucks a half a mile further read more

I tried to order a $1 medium iced coffee after seeing the offer in my DDPerks app, but I got charged regular price. After asking about it, I was told I had to call to get it resolved. Now I'm on hold and the wait times is 30 minutes!! What the heck!! Why does coffee have to be so darn complicated, especially watered down coffee?! I'm one frustrated customer. Luckily there's a Wawa right down the street. read more

Not a very friendly manager. Won't help if anything goes wrong. Won't tell you store number to report to corporate. Kicked out my daughter in the rain unless she bought something else. She bought a donut and an iced coffee. She doesn't need to buy something else. She was waiting for me. read more

The older man is beyond rude. No matter how polite or kind you are to him, he is nasty. And if he makes the wrong drink, he will REFUSE to remake it or give you a refund. Just plain awful. read more

Royersford very busy today as the local high school has midterms and it seems like every student is here! The staff is very friendly and incredibly so under pressure! Clean store quick service. We had two bagel sandwiches and barley had to wait! read more

This place has the worst customer service, and it's really all because of one person. The older man who runs the drive-up is rude every time we have ever interacted with them. So much so, that we drive out of our way to another coffee shop just to avoid him. He rushes people, cuts them off, scoffs at them, and is always nasty. He even cursed at me in front of my children once. Every complaint you see about this place mentions the same thing, and Dunkin' has not done anything to address it. Avoid this place at all costs! read more

The one star is for the donut. It was edible. I was flabbergasted when I came to this dunkin today. I was rushed and forced on deciding quickly. They made me feel like it was inconvenient to them that I needed to think about my order. Then they verbally confirmed I was inconveniencing their time. I will never return here. read more

Everytime I go to this Dunkin the service just isn't friendly and the manager is very rude. Nothing has changed in the time that I've come to this store. I recommend the collegeville Dunkin over this one read more

First off when I got to the drive thru, the man taking my order mumbled and was inaudible. When I said "Sorry could you repeat that" he laughed and mumbled it again. When I got to the window, the man took my card and when I held out my phone to get my reward points he said "Too late I already swiped the card". The f*ck???? Give me my points. I'll drive out of my way to go to a different one this was awful. Save yourself the annoyance and go to Wawa or Starbucks. read more

They're really rude. Like, for no reason. Every single time. I just want an iced mocha... I mean, it's kinda weird that I need to explain what that is every time (at a place whose menu features a bazillion types of coffee)...but my complaint has more to do with them acting like I've just ordered a plate of spaghetti or something. Sheesh. read more

When it comes to the food and coffee quality, this is your standard Dunkin' Donuts. So if you like it, then great. Otherwise, head North on Lewis road to McDonalds, East on Main Steet to Wawa, or West on Main Steet to Brewed Awakening. Staff here is really nice and are constantly working. At times they seemed under staffed, with one person cleaning in the seating area and one person responsible for making drinks and manning the drive-thru and front counter. This was on a weekend 2 hours before close, so maybe that's why? This place has a really comfortable seating area and seems more lounge like than your traditional DD location. They separate the ordering area from the seating - very helpful if you're working at the DD. If you need to meet people, or are looking to work while having a coffee, I strongly suggest going either here or Brewed Awakening. This location does have a driver-thru, in case that matters to you. read more

Dunkin' - Counter - Coffee & Tea Near Me - Royersford, Pennsylvania

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Everytime I visit I am greeted by a mumbling man who doesn't give me the time of day. This employee cut me off and wouldn't let me finish my order. Terrible staff. Order was wrong not surprised. read more

They are completely the rudest people I've ever met! Save your money and go to Wawa, 10 times better anyway

As tired Marine I want to start off by saying this place stinks they have lousy service you can't even understand what is being said when you place your order at the drive-thru these people need to take English lessons and speak clearly and loudly they are horrible they have a very nasty disposition they don't wear face coverings take off on your food I've bear witness to this several times and today was the last straw we are in the middle of a major pandemic and these people are not wearing face coverings at either locations and it is very very disturbing that they're not doing this that tells me that they're not practicing Play Me Miss so therefore I'm boycotting Dunkin Donuts until these people learn some people skills and learn what it means to be in a pandemic their hot coffee is cold they're cold coffee is lukewarm is serving up a bunch of crap especially at the Royersford PA location I don't know how they are anywhere else with this location really needs to be shut down for these matters alone there are absolutely horrible this food is wide-open the Donuts are being served on a tray wide open they're not individually wrapped like Wawa has their food individually wrapped they're not taking this pandemic seriously enough for me and I'm just Disturbed very disturbed by it folks this is not something to be taken lightly first of all you need to take your vaccine second of all you need to avoid a restaurant or places like this because there could be serious consequences coming to a place like this please reconsider folks go elsewhere they're not taking your family or your house seriously and on top of that they have a real nonchalant attitude about the situation that's very very very bad for the consumer read more

Best Dunkin' I've ever been to! Staff is always friendly and service is always great the store is always clean and my order is always perfect! This is the only Dunkin I enjoy going to! I go here 3 times a day and never once was I disappointed! Thank you Dunkin in Royersford for keeping a smile on my face! read more

If you are on the hunt for a drink that NEVER tastes the same each time you order, look no further. I try to avoid going here based on past experiences, but decided to stop last night for iced coffee bc it was convenient. Ordered two smalls - one with cream/sugar, one with sweet and low and sugar. I was asked no less than five times to repeat what kind of sweetener I wanted in the second drink which told me it would be wrong. The one with cream and sugar definitely had no sugar. Both tasted like they had been sitting all day. read more

I stopped for a Boston Creme Donut at about 9PM, looking to find some solace in a sweet, pudding, chocolate, kind of okay donut. I had a gift card. To my surprise, though I paid for one donut, three were given to me. And, they were shaped like hearts. That very kind gesture, and in fact the pudding, chocolate, kind of okay donut, did bring a little solace. Any other emotional eaters out there know what I mean? A little kindness and a little sugar makes things read more

The staff at this location is very rude. We walked out today based on how we were treated by a male associate. The last two times I have been in the store, this same person was being rude to other customers. I would not go back. read more

Ive never had an issue here, idk where all these bad reviews come from. Customers here are absolutely disrespectful and ignorant. This place gets crazy busy in the morning. I order on my app and walk in to get my order. Always ready for me and I'm always told to have a nice day. I am a regular here as well as my mom. The guy everyone bad mouths is the sweetest thing. Yes he's not American and but i can clearly understand him. When its that busy in the morning the employees are obviously overwhelmed and are trying their best to get the orders out as quickly as possible. They work hard and are not paid enough to be dealing with the disrespect I've seen them have to deal with! These customers were not raised right and need to have more respect and PATIENCE for these employees. I had to put my word out after going there today and seeing what i saw. Go there in the evening when they aren't as busy. You'll have a much different look on this place. Very welcoming and sweet workers. It bothers me to see people treat them so poorly. read more

Awful. Waiting 10 min for service... should have just left then. Threw out the piss water iced coffee and went to Starbucks.

Horrible owners. A mother was struggling to pay her bill when her son knocked over a cup. The owner stopped what he was doing to run behind and check the plastic cup then charged her for it. Everyone in line waited as he went on his cheap episode. The poor mom was clearly having a hard time and he was so rude. Take your business to local coffee shops that care about their customers. read more

I went through their drive-thru. Mediocre experience. Service want anything special. Didn't give me the sugar on side I asked for. Still coffee is lifeblood so it's fine. read more

So me, my mom and my dad wated some breakfast and this being the closest plce to us we went in the drive thru. So my mom and dad are a little weak with English since its a second language to them, so naturaly it takes them a little bit time to order. So they started ordering and the girl who was taking our order couldnt understand my parents i guess so another man came on the mic and started laughing under his breath after my dad said something. After that he kept speaking loudly in a very rude manner and kept saying " WHAT DO YOU WANT TELL ME", " CAN ONLY ONE OF YOU SPEAK". The phrases themselves are not that mean but the way he said them, ohhhh I just wanted to punch this guy in the face. I dont know if they were just having a bad day even though it was 10am and the day just started or they are just like this all the time. I have literaly never wrote a review on a restruant specially a negative reveiw, but this guy pissed me off so much because he laughed and rudely spoke to my parents that I just had to write this review. I would give 0 stars if I could. read more

Zero was not an option. I have to give one. In this place, service person has no manners. Very rude. Don't know how to address people and take order .... by the way that's her job... If she feels insulted to serve people probably she should be fired. Manager should fire her or teach her manners. What a waste of time, money and energy. Useless people... Never go to this place .. there are much better options like Wawa, DQ close by and very soon we are getting starbucks too.. I made a mistake learn from mine. read more

The food and coffee is typical DD. Drive thru service is very fast, but it is very hard to understand the employees because none of them are from the United States, I have a very hard time understanding people from India. I like extra cream on the side, I ask for it everytime and I get glared at as if I was stealing! On my last visit, the woman at the window gave me such a hateful look, I didn't say anything but as we drove away my 14yr old son said, wow Mom if looks could kill you would be dead. I am waiting for a sign to be posted soon saying extra cream or sugar is additional! I dare anyone that goes to that DD to ask for extra anything on the side! read more

I normally don't rant about these kinds of things but the Dunkin Donuts in Royersford has got to get it together. Every time I go there they make me pull around and wait by the door or wait in a parking lot. Well today I pulled around and there is literally a line of people waiting. For those you you behind us trying to move on with your day.. I'm sorry but DD thinks this way is more efficient. Their sole purpose is to get as many orders without thinking about what's waiting around the bend. Twice I almost got into a fender vender because of the chaos! Let me tell ya DD will be dealing with me if that happens! I mean I understand once in a while but it is every single time. They inconvenience people just to get those orders in! Posted on Facebook and I see I'm not the only one feeling this way... read more