So sampled one of the 2 new donuts for Valentines Day...it was great. It's filled with more of a pudding cream maybe like the Boston cream. I'd get that one again. Unfortunately my Chai tea was more milk and very weak tea. Very weak on the spices. Disappointing as usually it's a great place to pick one up. But I'll try it again based on past performance read more

Dunkin' - Valentine donut limited time - Donuts Near Me - San Antonio, Texas

Dunkin for a snack. Cashier very helpful with new products and friendly. No issue there. Inside was clean. Not very busy. Overall a nice stop. Wait! A 4 star rating - why? Another place with a forced tip on the credit card machine. Enough with the tipping. A tip cup is fine - asking everyone for tips is annoying. It's not a sit down restaurant- it's a quick stop for a coffee and donut. While there I also watched milk delivery come through the drive through window. Interesting- but delayed my drink while lots of gallon jugs came in. That type of delay is not typical nor is handing them thru window. So nothing more than one star loss. Would be back read more

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I've never had a dry and salty donut before. Not exactly sure what happened but the donuts I got from this location were severely lacking. The donuts felt as if they had been sitting out all night and day. The chocolate frosting was barely there on the donut. They were hard to eat and ended up being thrown away. read more

Mind you I'm not a big coffee person(getting around it give me a break) so I ventured into the unknown of caffeinated establishments, yet I struggled to understand the sugar balances I need, do I need black coffee?....harsh Im not there yet. Is hot coffee what I really wanted?....no but I needed a quick picker upper Went for the Mocha Iced Signature Latte, not as sweet as I'd like it but I should watch my sugar intake anyways. Kiddos had some donuts, they love them, I had a bite NOPE. Too sweet Ty, again that's just me. Hey I'll be coming back, very welcoming, they allowed my daughters dog in the establishment so that's always a thumbs up. Place is real clean. Wasnt too busy about 12noon In and out let's go Be back- read more

Dunkin' - Because I need the caffeine - Donuts Near Me - San Antonio, Texas

Roaches crawling on the counters and on their items. So gross I walked out. Called to complain and was told not to come back if i didn't like it. Wow this is mind blowing. read more

Drinks inaccurate, dude taking the order in drive thru kept cutting me off as I ordered. Very rude energy. Got to the window and same energy. It's the tall African-American dude, skinny build with glasses. You need to learn customer service if you're in this industry. read more

It's always closed and they never have anything. Just went in to try to order in DT and it's closed, and says to come to lobby. I get to lobby and there is a sign saying it's closed. It's always something here! read more

Friend!!! Have you EVER had one of those Monday mornings when you REALLY needed a coffee badddddly!! Welp today was my day friend!!! Hair all over my head.. tired basically dragging and DEEPLY in need of a pick me up!! Welp!! Today is the BEST time for a pumpkin spice latte on ice friend and that will definitely get you thru the day! TRUST ME! This location is in the perfect spot to see it from the street so you can get ready to make that turn into the parking lot. If you have to go in there is ole Ty of parking. The drive thru is pretty quick so not to worry about being late for work! The young lady at the window is very pleasant and greets you with a smile. I have to say.... Her smile made my day reset and It automatically changed my mood!! That pumpkin spice is like a sun dipped in a little fall weather. Sooooo go get you 1 and have a HAPPY.... AMAZING day!! Right now friend... TODAY!! read more

Dunkin' - Pumpkin spice latte on ice - Donuts Near Me - San Antonio, Texas

Dunkin's quality has gone down! The donuts they had looks so old. The powder donuts had no powdered sugar, the filling was nonexistent. The store was dirty and empty so no excuse that they were too busy. There was employees in back playing music and laughing instead actually working. read more

We went buy donuts. They gave us the someone else's order. We went back to return the donuts for our order. When received the wnd order of donuts it wasn't exactly right. We order a dozen donuts. 4 were supposed to be powdered donut with chocolate cream filling. Well there wasn't any filling just all bread with powdered on the outside. Only one of them had a very small dot of chocolate cream filling. No stars. Apparently, you don't get what you pay for. We didn't go back because we already went once, we didn't feel going through time to fix something again. Well enough venting. read more

Dunkin' - If you look really close you can see the chocolate creamed filling. Reminds me of the old commercials:"where's the beef". Where's chocolate. - Donuts Near Me - San Antonio, Texas

I raised with dunk an have over the years eating it. But the last year or so I haven't been happy. They no longer have powdered jelly donuts an the sugar ones have no jelly. Dunkin has gone down :( read more

My sister asked me to stop here to grab her some coffee before she flew back home. I was the second car in line, and it took them almost 15 minutes for them to hand me my order. read more

What happened to this place? They used to have great donuts, now they all taste the same, stale! I bought a dozen mixed donuts and they were awful! I was told they don't make them from scratch but are frozen then heated and placed into the display trays. So sad. I guess it's off to Shipleys or any other donut bakery near by! read more

If I could leave negative stars I would. I placed my order at 0612. I wanted a bagel sandwich and they said they were out of bagels. So I ordered an English muffin sandwich, snackin bacon, and a Mocha coldbrew. When I pulled up to the window and paid for my order, I received my coffee and they told me to park in the front and someone would bring me my order. Then they forgot about me and 20 minutes later when I walked in, my order had been sitting there for 20 minutes. Of course when I got to work and checked out the sandwich my food was ice cold. No one tried to make it right. I paid $12.42 to be forgotten and served cold food. I am never coming back to this location again. I'm taking my business to McDonald's. read more

Ordered a half dozen, every single donut was bad. They tasted old! Totally disgusting. Tried calling, no one ever answered the phone. read more

I ordered a avocado toast and what I always order , didn't look the same as what I always get . Maybe next time they can do mine freshly made ... not satisfied but I'll give them another try Bc I love dunkin coffee read more

Dunkin' - Avocado toast .. - Donuts Near Me - San Antonio, Texas

Came here Monday 8/28/2023 and now today which is Thursday 8/31/2023. Monday's excuse for no hot breakfast sandwich before 4am was the that the ovens weren't working since the weekend. Mmmm k. Today's excuse. No hot breakfast is available. Could it be that the ovens aren't in working order? Probably. I'm just 2nd guessing the location. Hopefully the ovens will be up and running soon. ‍ read more

Never have any donuts, the one I did get(one of 2 they had in the store) the frosting job was horrible and there was almost no frosting on it. They are out of syrup flavors a lot and my coffee is very rarely good. I would recommend going to any other coffee place in the area. Very unhappy with this location. read more

A little less than meh. Everyone seemed indifferent to the point that placing an order was an arduous task. The food was on the charred side. We ordered pumpkin drinks but no pumpkin. Walked past worker smoking worker to get in. I've always heard good things about Dunkin Donuts but I can't imagine going out of my way to come back. I'd put it on par with Starbucks. Do yourself a favor and find a local shop to support. read more

Tried to order from their and apparently they were out of Doughnuts at "DUNKIN DOUGHNUTS" where their only job is to have doughnuts and when I asked why they said the guy who usually makes them wasn't there and that they're just out. 0/10 would recommend based off the number of doughnuts I got. read more

LOOK NO FURTHER !! This is the place ... better yet THE SPOT if you are looking for the absolute worst customer service, terrible donuts and by far a waste of your time!! Never have a the full menu. This place will let you place an order , and wait until you are done to tell you there are only a few options for donuts available and the drink you just ordered is also unavailable because unfortunately the machines are down. Staff is very unprofessional, do not seem to care for customer service. Place is unkept. HOW ARE THEY OPEN STILL!!! read more

This Dunkin never has food and always out of something. I ordered a large iced caramel late and it was given to me only filled half full. The old crew that used to work there was amazing but this new crew not so much. read more

Need more of these. I'm originally from the east coast where Dunkin Donuts are more popular. San Antonio people need to wake up and discover that donuts are much better than breakfast tacos. read more

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Too inconsistent with their hot lattes. Sometime they have cinnamon powder, and they say no they don't have it. They have cinnamon sugar instead. This last time my large hot latte was a little over half full with foam the rest of the way. I don't have that issue with Starbucks and Panera's though they are a lot further from my house. Lately they have been serving the inside a little bit faster. Usually the drive thru gets most of the attention. read more

If I could give them 0 stars I would. Horrible customer service waited over 7 minutes in the drive thru I drove off because no one came to the window This service doesn't surprise me and then you wonder why nothing nice is build on the south side! read more

My wife and I stopped by this location as usual. We grew up in the neighborhood in the 70-80's. We were going to pick up a donut and coffee and we parked as we saw other customers parking to go inside the location. As we were walking toward the front door we noticed people turning around and leaving. The employees where raising their hands up in to the air like "what". As we approached the door there was a very small sign hand written saying lobby closed. Small print, difficult to see. The location was busy in the drive through, however we prefer to see what donuts we would like to select. Needless to say we did not appreciate the reaction of the staff. There appeared to be managers on duty as well. We were visiting my wife's mother and we often visit this location. Sometimes driving in from Boerne just to visit this Dunkin Donuts location. They should use their large lighted sign to notify customers in advance of service changes instead of a crude hand written sign. Will we visit the location again? Yes, it's a favorite. Disappointed in the lack of service yesterday? Yes. We left the location and drove home. If they care, they lost a sale. read more

I live outside 1604 off Potranco. I will drive past two corporate Dunkin Donuts to come to this one. It's the only one in town I will go to. You can tell the difference between the independent franchises and the corporate ones because the corporate ones are usually Dunkin Donuts/Baskin Robbins together. Here's why. The other ones are terrible. They get their doughnuts shipped in frozen from a warehouse every morning. So if you work a late shift like me and enjoy a donut and coffee, you're getting the oldest, stalest ones. And chances are they will be out of the kind you want until the next morning. Whereas this one makes all their donuts on-site, so they've never been frozen. Plus they make them - particularly the cake donuts - more like what you'd find in a bakery. Plus they almost always have the kind of donut I want - French crulller - because I guess they must make them throughout the day. However once they did not have a particular variety, but this was late evening. I suppose the donut chef does go home at some point. So that's the big reason. Also - and I'm not sure why this would be - their coffee is consistently good. Even late at night. The other ones always had awful, stale, burnt, too-long-in-the-pot, spit-onto-the-ground bitter wastewater. The others: I've never had a good coffee. Potranco/Hunt came close once. Here? Never had a bad one. Lastly, this one feels more like a little family-owned business. I don't know if it is, but I've been going to this one since 2010 when I moved to San Antonio, and I've seen the same employees there for years. I think I've even spoken to the owner or manager before at the drive thru window. The other ones, the corporate ones that are everywhere, it's whatever teenager of the week you get. The only con for some of the more easily frightened types is that it's not the best neighborhood. Bars on windows, etc. But that's most of core San Antonio before Alamo Ranch, Stone Oak, etc existed. read more

My family has been going to this DD as long as I can remember. It was only fitting that the fam would take me here on my annual trip to SA. My sisters, niece and I enjoyed a doughnuts and coffee in a newly remodeled version of our old haunt. Same delish doughnuts, same friendly service. read more

Dunkin' - Donuts Near Me - San Antonio, Texas

skip this place go to Dutch bros or Starbucks. Rude employees, horrible customer service. Took almost 10 mins and no one took our order and was rude when we asked for assistance. read more

I really enjoyed my vanilla iced coffee from Dunkin Donuts on Friday which truly made my day great with a little energy boost.

If you see more than 2 cars in the drive thru, be prepared to wait at least 30 minutes for a coffee and it's 50/50 on whether or not they make it correctly. read more

This Dunkin Location always remembers me and my order by first name even if I haven't seen them in months and it really makes me feel less transient as a military family and more like we're part of a greater community. They're always super nice and quick even during their morning rush hours! Wish they still could accept tips. read more

What the actual... I went here the other day to get a simple Mocha Iced Coffee. They gave me some weird green iced drink and charged me about $2 more than I was supposed to be charged. I quickly told them I didn't want the green drink, but instead of quickly fixing it, they made it a whole ordeal. They pressured me to just accept it but obviously it's not what I wanted. I then found out it cost $2 more, I asked for a refund of the difference, and who I can assume was the manager, actually said something like "Really? It's what, like two dollars???" What?! I insisted on a refund of the difference, but instead of giving me a refund to my card, the manager frustratingly took cash out of her own backpocket and pulled out two sticky dollars (lol). Her coworkers looked really shocked, and one of them said even called her out for it. They made me pull around front. The manager brought out my drink and was rude-- I guess their mess up caused a giant inconvenience. The service was garbage and a joke, and even though the coffee was too sweet, it was still really good. Don't go to this location. The manager should be fired. read more

Dunkin' - a hand holding a stack of one hundred dollar bills - Donuts Near Me - San Antonio, Texas

Very disappointing visit to Dunkin' today. At 9:30am they had a limited selection of donuts. After making alternate choices I got my order and sat at one of their tables to eat. Donuts must have been leftover from three or four days ago. Also, there was a extra charge on the receipt for "Shaenfield". No idea what that is. Tried to contact thru their website, which required an account. Not interested in providing personal info. Been down this road before and did not complain, just left. Dunkin is dead to me now! read more

Firstoff, this place is open 24 hrs...we show up at 11pm, they have no donuts, 4 employees working and the doors are locked!! We were directed to the drive thru and get there to order and the employee says we dnt have any donuts! I asked why they were open if they have no donuts to sell and he said i dnt know. The company likes wasting money having the store open and not selling anything. Next, there are numbers to contact district manager and store manager and NO ANSWER FOR EITHER! If that was my store everyone would be fired. STRONGLY DO NOT RECOMMEND THIS STORE NEGATIVE 5 STARS read more

We been going here for years it's been updated to a much nicer place to just hang out eat a sandwich drink a soda then have a donut. Very nice place to relax. Just got my new cap love it. read more

Dunkin' - Donuts Near Me - San Antonio, Texas

Ladies are not the best in customer service nor were they friendly , but donuts were like always yummy!!! read more

Dunkin' - Valentine donuts - Donuts Near Me - San Antonio, Texas

Love this Dunkin!! The area might not be the best but the friendliness of the staff make it so much better. Sometimes it can be super busy, but I've gone when there was no one in the shop. Tip- Use the Dunkin apps or the T-Mobile Tuesday's to get free drinks! read more

Dunkin' - New cosmic coolatta!! - Donuts Near Me - San Antonio, Texas

I grew up with Dunkin Donuts and miss seeing them around town. Last Friday I wanted to surprise my team with a dozen different donuts. So I made my way to Dunkin Donuts and used the fast and friendly drive thru. The Cashier was nice and friendly serve with a smile. It made my day oh and my team loved there surprise not one donut was the same. I will come back for more sometime soon. read more

Dunkin' - Yummy! - Donuts Near Me - San Antonio, Texas

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This location is my go to DD! The outside is clean and well kept, there is tons of parking as well. The drive thru line every now and then is long but goes by quick! Chantell is almost ALWAYS working and you know this because you'll hear her positive, genuine voice on the intercom! She is always so friendly if your having a not so great day hearing her voice and pulling up to the window sure will turn your day around! She has a great smile and always asks if theres anything else she can get me. She truly does her job awesome! Team Military is very luck to have her, she really shapes yalls team! I even wanted to recruit her to work for me, so if she isn't a manger already, you all should definitely make her one! I also rave about Chantell on yelp! I'm a yelp elite member and chantell's attitude it something amazing yelpers look for! Keep up the great work Chantell, your customer service skills can take you high places! Side note: My iced coffee is always made to perfection! read more

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