Rudest customer service ever! Ordered the $6 special and it took forever for me to get it. I asked for Jelly and then asked for salt & pepper received sugar then told we only have pepper. The customer service was hideous. I'm visiting from out of town and know NOT to return to this location ever! read more

Staff either texting on their phones, or can't understand what I am asking. Girl had grubby stains on the front of her t-shirt, and they did not have the first two items I asked for Which are on the menu. Could do better. read more

Ordered bagel with cream cheese. Bagel was stale. Service was fine. Nothing else to add.

This Dunkin' Donuts has been a train wreck for over a year going onto two. The people who work there do not pay attention and mess up orders constantly. Management is an absolute joke. Not to mention the huge line of cars that overlap from route nine wrapping all around the establishment makes it a death trap, trying to get in and out. This place has never been in a convenient or safe location, and the food quality and beverage quality is terrible you're better off going to McDonald's to get your coffee or your breakfast fix further down the road then to waste your time and money here. read more

Staff very friendly and help coffee fresh and donuts , bananas bread , muffins and place clean

im not one to do bad review. However I was really excited to try their new breakfast Tacos and this was below expectation. I'm really disappointed with how stingy they are being with this. read more

See all

This specific Dunkin was AWFUL!!! Everyone had an attitude- they got my order wrong multiple times, they would walk away in the middle of me talking and the manager was no better! The counters, floor and tables were disturbingly dirty The one making food was not switching out her gloves even AFTER she touched money and coughed on her hands- absolutely disgusting!!! I HIGHLY RECOMMEND YOU DONT STOP HERE!!!!! I will never go back and neither will my friends or family! I GIVE IT NEGATIVE 10 STARS!!!! read more

Idk maybe pay attention to your customers inside that want to spend money but to worried about the drive thru and cleaning the floor.

Place sucks. Service. Wait times. Getting orders correct. Everything. I'd give it zero stars if I could.

Have been going here for 10+ years. 16 minutes last week in drive thru to get 1 coffee and 2 donuts, today it was 9 minutes for the same. BYE! read more

One of the slowest most inefficient DDs around. Drinks are never ready even when you are 4th or 5th in drive thru lane. Staff is always chatting and moving slowly. I have been going here for years due to convenient location but it has been so bad for the past 6+ months. Time for new management. read more

The service at the drive through and walk in are both great. This location is clean and well kept. Everything tastes as it should! Love this place! read more

After a midnight dinner at John Harvards (one of the few places open beyond 11 pm on a Friday), I had a sweet craving. One of the few places to remain open at 1 am is....you guessed it...Dunkin Donuts. This was my first experience at this particular location. Let's face it, this was my first DD experience ever. I always felt it lacked character and tried too hard. The sign outside was misleading that the drive-thru is 24 hours (well what about your shop Sir, is that not open), we were confused (esp. with snow falling) if the actual shop was open, since you couldn't see anyone inside. After 2 minutes in the shop, a sleepy attendant walked in (probably hadn't seen a customer in several hours). We ordered a coffee cake muffin (half the muffin shelves were empty, this one seemed somewhat less offensive than others) and asked for a vanilla chai (horrible beyond words...it's like a rotten milk factory mates with a Capuchin monkey's diarrhea..OK I exaggerate but it does spoil the taste in your mouth). The entire experience was tepid and made me wonder if there are any 24 hours Starbucks. Starbucks, if you are listening, can't you keep one of your shops open all night? DD is the place of last resort, when you have no other alternative, and you crave bad coffee or some sugary thing (note: not a delight) you go there. Maybe they ought to take a leaf off Starbucks and offer Soy Milk and some flavors? read more

This is the only Dunkin Donuts I've ever visited because im not from the area but if the service at this site is an indication of the DD service im sold! My husband and I went through the drive thru because I had never tried it before. She didn't understand our order (mostly because i didnt know what i was asking for) so she asked us to just drive up to the window. When i asked for a recommendation and explained that I had never tried it before, she laughed and said that she would give us a doz donuts for free as a welcome to DD. I bought a iced coffee with mocha at her recommendation and left with my free donuts. I will definitely be going back. read more

Being a California girl I had never been to a Dunkin Donuts. Business travel brought me here with a stay at the Doubletree just up the road. After seeing many of my local colleagues gripping their DD cups during our all-day meetings with the ferocity I do my own Starbucks cup I decided "When in Rome".... On our last day of meetings I drove us to Dunkin Donuts. Since I had no idea to order I asked the gal behind the register what's best and she helped me order. They were intrigued when I told them I'd never been to a DD. Actually, I felt a bit like a panda in a zoo, but hey - I'm glad to bring an air of intrigue to new people. :) The service was super friendly here and prompt. I ordered two dozen donuts to take to my colleagues at the office and since I wasn't sure what to get I asked them to fill the boxes with what they thought were the best variety. The coffee was weaker than what I'm used to, but tasty. Overall it was a great experience and I'm sure I'll be back during my next business travels. read more

women with short hair took my order so perfect so fast and made my coffee fantastic she deserves a raise. fast service for for 12 donuts and 15 munchkins at rush hour read more

I learned something shocking today: it is corporate policy to sell muffins that are 48 hours old as FRESH muffins!! This admission came as quite a surprise, and in response to my complaint about yet again leaving the drive through with a very stale muffin. As a result of this knowledge, I will never again buy a muffin from any Dunkin Donuts. Shame on you, Dunkin Donuts. Shame. Having said that, I will say that the drive-through and counter staff were all pretty pleasant. One of them seemed to realize this policy was inherently wrong, and felt bad that stale muffins were being sold as fresh. They should at least tell you that you are not purchasing a fresh product, so you have the option to say no thanks, I don't want a two-day old muffin. They certainly shouldn't be charging you the same price for muffins, whether stale or fresh. Unconscionable. read more

So i would think it's obvious that when i say small hot chocolate with whip cream, that they would put it in a medium cup. Everywhere else seems to be on my page, but not here. One time i dealt with it, and the thin tiny paper cup had a miniscule amount of whip cream stuffed under its cap. I also think they shorted the cycle because once i vacuumed the whip cream, the actual hot chocolate didn't taste chocolatey enough. So not only am I burning my fingers and short on fluffy cream, I am paying for a watery, reduced version of the hot chocolate I wanted. Then i basically had to argue with them to get them to use the medium cup, like they're dying to save the 3 cents it costs to give me the bigger cup, and they tried to give me minimal whip cream and i had to ask for more, and the worker very begrudgingly obliged. Only pro: easy to go to the bathroom when they're busy. read more

I think there is something off with the water filter there because I got an iced tea and on a separate occasion got a peach refresher and both times had to dump them out. It has a funny smell and taste. read more

Of all the Dunkin Donuts in the world I have two least favorite: - The one in Sarasota Florida - This one in Westborough, MA. The location is nice if you go to the gym in the morning and then take Rt 9, 495 or the Pike to work and need to snag a morning coffee. However, where all my local Dunks tout "No price increase for 4 years" -- this one seems to be steadily climbing... I recently went to the Drive Thru and ordered a medium frozen iced tea lemonade (my guilty pleasure for the summer, YUM), got to the window and was charged $4.10. Are you freaking kidding me??!! Did I mysteriously transport from a DUNKIN DONUTS and land at a Starbucks in Manhattan? What is going on here?? Now, to play devil's advocate, maybe they gave me a Large (the cup did seem kind of big but it was hard to tell), but in that case, they screwed up my VERY clear single-item order! Either way this is a loss for them. Their saving grace is that the iced coffee is generally as expected and not stale or old. Phew! read more

Service is pretty decent, and they have wifi at this location. They also have plugs (that work!) Downside is that they charge 25cents for a cup of water, and their donuts are expensive ... but they never run out of donuts read more

Terrible experience today. Asked for a blueberry refresher and she said there was no peach. Also got a couple soggy donuts

Dunkies! It's a Dunkin Donuts. In a Turnpike stop. Not the best, not the worst, right there at 3 stars. read more

This location has poor service. It always has plenty of people but they are either managed improperly or not trained. Additional downside is no garbage cans available for drive through customers; I always like to dispose of my empty when I get a fresh coffee. Other th an that the coffee is normal Dunk quality. read more

Unfortunately, Black Friday led me to stop at Dunkin Donuts, which I never do (prefer Starbucks for many reasons). They got my entire order wrong even though I was the ONLY person in line. The young man (extremely rude) who took my order had NO idea what he was doing, and they had me waiting at least 10 minutes for the wrong flatbread (i ordered a turkey and cheese.... got an egg white flatbread). I ate it anyway and called it a day after a restless night of shopping. Might give Dunkin Donuts another chance, just not at this location. read more

Went through the drive thru. They forgot a straw for my buddy's iced coffee so we had to make an extra trip at the McDonald's. Should have gotten the coffee at McDonald's too bc this taste awful. read more

Dunkin' - a drink in a plastic cup with a straw - Donuts Near Me - Westborough, Massachusetts

$4.44 will get you an average coffee and old fashion doughnut. The old fashion doughnut wasn't as sweet as a doughnut cake.

At a certain time of day, the donuts are stale and dry, customer service is not always the best. Other times, their products are fine, for the most part. read more

This is the worst Dunkin's. You can just stand there and no one greets you and when it is not busy. Go somewhere else. Better yet, go anywhere else but Dunkin Donuts read more

I walked in at 124 store in Northborough just to get a coffee and a breakfast sandwich, I am ready to cash out with a $50.00 bill and the cashier-Manager Jessie or Jessica refused to serve me because according to her they DO NOT accept large bills at her store? First time I have ever heard this from a DN. I am walking out the door and a good men who was behind me felt bad for the way Jessie handled this situation told me that he had change for my $50 bill in his car, then I went back to the store and Jessie saw me walking back instead of helping me with my order she went and hide behind the kitchen, a younger kid who was working the drive-through window approached to me served my coffee and sandwich and apologized for the inconvenience. Jessie-Jessica was very rude and her coustomer service attitude was out of the line, I will never come back to this place again read more

I'd like to start by saying I've been going to this Dunkin's pretty frequently this past year, having switched to third shift and this being one of the only 24 hr stores around. It used to be fine, the ladies who work there are always friendly and give me the correct order. However, this new guy MICHAEL simply SUCKS. He takes too long to do basically everything. I have a 30 minute break and don't have time to sit there while his mush of a brain tries to comprehend what I'm asking for. Even after he takes long, he still gets my order wrong. And if it isn't wrong, its just disgusting. He isn't friendly, doesn't smile, doesn't let you know when he'll be right back, or has to take someone else's order so you just stand there wondering where the F*&% this guy went!! did he forget my order all together? oh, no..this costumer who just came in is apparently more important than me. He clearly can't multi-task, and his face kinda just makes me wanna punch a baby. like dude...smile or something. Apparently he doesn't make new coffee at night, which is weird for a Dunkin's that is open all the time, I would assume they'd make fresh coffee quite often...BUT NOT MICHAEL!! My coffee tastes old, looks like pee mixed with diarrhea, and makes me want to puke. Now Michael, I know you're not too busy in the wee hours of the morning to put on a new pot of coffee..so WHY, WHYYYY must you make me drink this horrendous liquid?!?! This is what gets me through my overnight shift, and you RUIN MY WHOLE NIGHT when you shit in a cup and make me pay for it. Can somebody please train him there? That nice Russian lady is very good at her job, maybe she can help this stupid, stupid boy. read more

i am writing this review after my experience this am (Sunday April 2). I placed my order at the drive thru. I 'm alone in my vehicle the employee proceeded to hand me 2 medium iced coffees, a small vanilla chai ? and a medium black coffee. I asked if I could have a tray. I then noticed that my order was incorrect. I had ordered the two iced coffee, a medium black coffee with cream and sugar on the side and a medium vanilla chai. I then asked for clarification about what was in the small container they handed me. The employee responded by saying it was a small vanilla chai. I was trying to correct the order but noticed your other employees were looking at me and laughing. Obviously they found it amusing. I then proceeded to take my incorrect order and leave. Only to find out that the small vanilla chai was not a chai but I think a small regular coffee. Could not recognize the taste. The cup was filled to the brim that in trying to open it the ????drink spilt over my pants. I'm appalled at the service/incompetence and more so the disrespect I encountered. One business owner to another and a 25 year Westboro resident. I just want say bad reviews can destroy a business. I know that I will never revisit your establishment and not encourage family, friends and associates to stop. I was force to choose a star to rate your business but truthfully no stars is what I would rate it at. read more