Unprofessional behavior displayed by staff. When heartfelt concerns were brought to the owner, Kreg…read moreKeesee, we were met with more disrespect. Sad and shocked is an understatement. To add insult to injury, after communication regarding our concerns took place, both in-person and in writing, an automated message was sent to our family asking for a review. One more example of how we were just a job to them and our family, concerns, and hurt meant nothing to them. As Owens and Brumley requested, here is their review.

Owens & Brumley has served generations of my family in time of need for decades but they were…read moreparticularly kind and helpful when my father passed away suddenly and unexpectedly of pneumonia at his home. My stepmother was severely disabled and of diminished mental capacity due to her own illnesses, and this left the responsibility for making arrangements to me. This was complicated by the fact that I live out of state and a major hurricane was about to strike. Their office did everything possible to help until I could arrive and even assisted with travel arrangements, speaking to the airline and helping me get a reduced fare. When I arrived, they contacted his life insurance agent and helped me get the necessary paperwork and releases filled out and filed. I was completely ignorant and lost without their help. Adding to my stress and grief was the fact that I had few financial resources and my dad's policy turned out to have limitations due to its type and the short length of time he'd had it. He was only 62, in good health and had expected to need to provide for my stepmother's before himself. His policy would not be fully mature for several more years, leaving me with less money than anticipated. Owens & Brumley's funeral director and business office helped me select, plan and arrange a service and burial that allowed me to lay my father to rest with the dignity and respect he deserved that I could afford. They never made me feel embarrassed or demeaned despite my circumstances. They contacted his minister and arranged for a soloist to sing at his service. They coordinated with a local florist, who helped me select flowers and covered this expense for me, charging it to the expected payment from his life insurance. The Business Office took care of collecting his life insurance and delivered a check for the remaining funds to my stepmother. Lastly, they helped me find a monument company that would allow me to finance a marker. They assured me that all I had to do was contact them when the marker was paid off and they'd see to its proper installation so I wouldn't have to travel back to oversee it myself. They delivered on this promise as well even though it took 18 months for me to pay it off. The funeral directer was at my side throughout the arrangements and was present at the funeral and burial. They even provided ice water at the graveside for everyone due to the day's extreme heat. Owens & Brumley treated us like a member of its own family and made a terrible, traumatic time of deep loss and grief so much easier to bear with their attention to detail and personal concern. I highly recommend them to other bereaved families because they'll serve you to the best of their ability and help ease your burden at a time when you are least equipped to cope. With deep gratitude, the family of Sammy Rousey.

Unprofessional behavior displayed by staff. When heartfelt concerns were brought to the owner, Kreg…read moreKeesee, we were met with more disrespect. Sad and shocked is an understatement. To add insult to injury, after communication regarding our concerns took place, both in-person and in writing, an automated message was sent to our family asking for a review. One more example of how we were just a job to them and our family, concerns, and hurt meant nothing to them. As Owens and Brumley requested, here is their review.

It's inevitable, you're going to die. When you do, this is the place to go. I can't tell you how…read morelong they have been here but, it's been more than 50 years. The staff here are excellent to the Nth degree! Very respectful and dignified in handling the situation you are there for. The facility is a bit small sometimes but, they manage to take care of your group. The burial service have a new improvement now with the addition of a large service pavillion at the southwest corner of the newer part of the cemetery.

**UPDATE** I was able to get in contact directly with Mr…read more Craig Chancellor, he was very quick to address the issue and resolve it the same day. My brother who took care of the funeral arrangements, informed me that everyone was very helpful during the entire process and even though it was a very difficult time, the made the process a breeze. Will definitely recommend. Thank you! (Original review) We buried our family member in November. They told us to remove the temporary decorations we placed or they would be trashed. We also had a flat granite engraved marker as a temporary marker while we had the required headstone made. We went looking to remove the decorations and they had already been removed but the granite marker was left so we assumed we were able to leave it since we were supposed to have more time. We went back to visit that week only to find my father's burial place without the marker. We tried reaching out to the funeral home to request it back since not only are they not cheap but also it had sentimental value and they now left his grave unmarked but I have not received a call back in over 2 weeks. We have a family member in hospice and we're considering this location again but will no longer recommend. The website also states open 24hrs but when trying to visit at night when out of work the gates are closed.

horrible experience! zero compassion only care about the money and when you are all paid up they…read moretreat you terribly. made promises they don't keep and when we tried to contact them they ignore us until we went up to the funeral home to get answers and were treated terribly! Craig, sandy and Diana have no business working there! Bailey wells has more compassion in his little finger than the rest of them altogether! cannot recommend until there are true changes up there with people that have compassion for families that are mourning

On behalf of my two siblings and myself, we would highly recommend Whinery-Huddleston for their…read moreprofessionalism, courtesy, and empathy in providing services for both of our late parents, Collis Allen Sr. most recently in 2020; and our mom, Dorothy J. Westbrook Allen in 2012. Respectfully and gratefully Collis Allen Jr.

I can not express in words how wonderful the staff treated our family!!!!…read more My father had prearranged his service and when the time came the staff was beyond great. The young man (sorry I can not remember his name) was so kind and gracious with my mother. He was with us each step and when he seen a disagreement may be coming or a family member was overwhelmed he stepped up and guided us along side out pastor. They will forever be in my heart.I will forever use this favi!ity. The only invalidating I will say I was disappointed with obit I thought they would have helped us write it or at least "clean up" the one we have them, but that was the least of our worries that is just an after tnought.

I lost my mother on Mother's Day. We knew it was over with my Mom in hospice with no hope of…read morerecovery. My sisters and I went to visit Lunns to do what we could do in advance. They were very professional and sympathetic to us. We were devastated and very upset. Lunns did everything they could do for us. They stayed late to take care of the visitation we had, were there to do everything they could the day of the the actual service. They instructed us on what we were supposed to do, where we would sit, and what would come next. I will definately use Lunns for myself, my husband, and any of my family. Thank you Lunns for a beautiful experience considering the occasion.

Sadly my dad thought that since he grew up with some of the Lunn's in Olney Texas that he felt safe…read morethat they would take great care of his needs upon his death. This place says they have been in business since 1913. So you would think they would be very professional and things would run so smoothly. I am here to tell you they do not run smoothly. First at the visitation which the family pays for was supposed to be for one hour. After 45 minutes the air conditioning was turned off and the employees started turning out lights and standing around up front. I know it was close to time for us to be done however we paid for an hour not 45 minutes. They chose the profession so if it means working late then you work late and should not turn the air off until the family and friends leave. I found that just rude. Then comes the day of the funeral they never told the family where to meet in order to all be together to go in the chapel it was so unorganized and we had no idea that they would not let friends come by and see us as they left the chapel. They had us go out as soon as the service was over and head to the cemetery, not knowing there was no police escort either. We had such a hard time getting out of that location. I know that many people do not find that a big deal but when you have family from out of town and not knowing the way it is a big deal when we are all separated. I just felt that a company that has been in business as long as they have been would give more information to the family, since at the time we are morning the lose and not thinking of everything to ask. I felt they let this family down. I can say never again will this family use Lunn's in the event of the death of a loved one.

They did a wonderful service for my mom and our family was very pleased with all aspects of the…read morecare we received. Thanks to Linda, Janie, Ken, JJ, Tracy, Hannah, Pam, Margaret and Philip. Thanks also to Sunset Memorial Gardens, Kevin and Debbie, for taking excellent care of the cemetery arrangements. We deeply appreciate all you did to help us take the next steps without our wife and mom. You all made a difficult time more bearable. Sincerely, the family of Judy Gray.

Family booked them upon recommendation of a colleague. At such a stressful time for my family-…read morecommunication was lacking and multiple emails went without response after claims that they answer 24/7. No attention to detail, going as far as misspelling our loved ones name on the posted obituary. Out of date technology compiled the stress. Options are limited in Lawton, but had I known my family's experience... we would have opted for a different business.