Best experience ever! Clean, calm and kind. Great greeters and service! With gratitude.read more

Absolutely love this place! I've always had great customer service and thoroughly enjoy my…read moreexperience. I go at least once a month and if I had more time, I'd go more often. Great experience for the cost!

This is by far my favorite place to come do my self care time and I always leave satisfied and…read morerelaxed with my service. I usually always receive a 60 or 90 minute message with Vanessa. Vanessa is so great at massages and really targets your most tense spots in your body. The best part about this place is that they are always so great about same day appointment scheduling, staff is always so friendly, attentive and welcoming. This spa might not be your typical luxurious looking spa but they get your self care time done at a great affordable price. I have also booked a hydrafacial in the past it was the most amazing relaxing experience that I even fell asleep during the process. Additionally the shop also offers gift certificates.

I went here for a couples massage. The masseuse worked hard, and massaged a lot of the knots out so…read moreI really appreciate that. However, she also did some weird things and put way too much power in areas that should not ever be massaged hard: bones, neck and head. At one point she was literally pulling my hair. It was very painful. And her massage movements were very fast and aggressive. If you're looking to relax this is not the place for you. But if you give them some direction and ask them not to massage your head with as much power as the back and also no hair pulling the you may have a much better experience than I did. Almost 2 days later my neck is still sore, my scalp still hurts...a lot. Also I got a bruise on my leg from her massage. I think her intent was good, helping with knots etc. but she lacks understanding of the human body. The way she just pour cold oil on me from the bottle and worked so hard. It was like she was aggressively cleaning a dead fish. I wish I could give them a better review but I honestly do feel a little traumatized from this experience

This place had great customer service and very friendly and professional staff. It was very clean…read moreand the massage was great and very reasonably priced.

I received a deep tissue massage from Lisa and it was truly soooooooo good. The pressure was…read moreperfect, the attention to detail in making sure every part of my body was taken care of in a balanced way was spot on. She really worked my tension spots and I can say I'm waking out of here with greater harmony & serenity! I loved the hot stones as well. I'll definitely be back! Thank you thank you! The facility is also super clean and comfortable, front desk is lovely. Overall the experience was 10/10.

had another wonderful experience at Balance Massage in Laguna Niguel, and once again they exceeded…read moremy expectations. This was my second visit, and the service was just as outstanding as the first. The owner is incredibly kind, welcoming, and truly cares about every client. The therapists are highly skilled, professional, and attentive, making sure you leave feeling relaxed, refreshed, and completely rejuvenated. The atmosphere is peaceful, spotless, and very inviting. If you're looking for a place that provides exceptional customer service and one of the best massages in the area, I highly recommend Balance Massage. I'm already looking forward to my next visit! Thank you to the owner and the entire team for another amazing experience. It was a pleasure taking a photo together today!

I booked a massage here through ClassPass as a birthday gift from my mom, who scheduled the…read moreappointment for me. While the massage itself was okay, the experience at checkout left me feeling extremely uncomfortable. As I was leaving, saying thank you and goodbye, the front desk staff stopped me in a way that felt confrontational and implied that I was doing something wrong by not leaving a tip. I was made to feel pressured and embarrassed, as if I were committing a crime. It was very uncomfortable. Because the appointment was booked and paid for in advance through ClassPass, I was not aware that gratuity was not included. Regardless, being pressured in that manner is not an appropriate or professional way to handle tipping. Tipping should be voluntary, not something a client feels forced into through intimidation. Unfortunately, this interaction overshadowed what was meant to be a thoughtful birthday gift and left a negative impression.

Great experience with Eva and Tina. Place is clean and close to restaurants too. Great locationread more

I am a regular customer, and I have been there 4 years, I got amazing touch massage all over my…read morebody. The massaue I got is very filerty, every time at the beginning of the massage, I got slap my body, she asked me "do you miss me or miss my massage"? She made me so awkward, and embarrassing. I feel very guilty to go in every time I lied to my family. (I married and have kids, I feel very guilty afterwards). And she asked me $50+tip. The owner couple (either of them work in the front desk) very pushy, sometimes the Female owner massage me and take me to the room where she is resting, she has 3 names Stephane, Tiffiny and Michelle. She always tell me have new girl will work here and let me try the new girl. And this spa have clean issue, I got ring worm from massage. I won't recommend this massage parlor anymore. I confess here and tell the truth about this spa, so people know the truth what is happening in here.

This is not your typical massage! Andrew is highly skilled and uses his knowledge and expertise to…read morehelp you heal. He has tools that go deep into the muscle, breaking up fascia and knots. I went for a frozen shoulder and after 2 treatments, I'm starting to see an improvement in my range of motion. I will definitely be going back.

Andrew's physical therapy sessions have helped me reduce my knee pain when running. His technique…read morehelped pinpoint where my pain was coming from and what the problem areas were.

Very disappointing experience…read more I was really looking forward to this appointment, especially as a busy mom who does not get much time to carve out for myself, but unfortunately this was one of the worst massage experiences I have ever had. My massage therapist walked in through the front door five minutes after my appointment start time, already putting things off on the wrong foot. During the massage, she asked if I wanted more pressure and I said yes, but the massage remained extremely weak and half-hearted, often using only one hand. I began to suspect she was distracted or not fully present. Eventually, I could not ignore the feeling anymore. I told her I needed to use the restroom, got up, and when I checked, she was on her phone actively watching something and she tried hiding her phone under the sheet. At that point, I walked out without finishing the service. I was so uncomfortable and unhappy that I could not take another minute. While the front desk receptionist was kind, she was having an open conversation with another massage therapist, loudly discussing her neighbor and calling him a redneck, which felt highly unprofessional and inappropriate for a spa environment. To make matters worse, the bathroom felt neglected. The faucet handle did not work properly, and there was a half used open water bottle with no cap sitting on the shelf, which was unsettling and unsanitary. As I was leaving, she told me that management would call me to follow up, but I never received a call. Overall, the space did not feel relaxing, calming, or professional. I left feeling frustrated and upset that my time and money were wasted. It is incredibly disappointing when you finally make time for self care and are met with such poor service and lack of respect for the client experience. I truly hope management addresses these issues, because this was not acceptable.

I've never been one for massages. Usually, it's something I get guilted into while on…read morevacation--some overpriced, sterile "wellness" ritual peddled by hotel spas that care more about cucumber water and ambient flute music than actually fixing your back. You know the type: one-size-fits-all treatments with names like "Zen Renewal" or "Earth Embrace," run with the efficiency and warmth of a TSA checkpoint. But Massage Associates? Different story. No pretentious fountain gurgling in the lobby, no whispery receptionist pushing eucalyptus diffusers like they're selling snake oil. This place is raw, real, and refreshingly un-fancy. It's about the work--the grind, the muscle, the human connection. They ask questions, they listen, and they tailor the experience like they actually give a damn. Because they do. You're not just passing through. You're becoming part of something--a regular. And you're getting that at a price that doesn't make you hate yourself afterward. So if you're looking for the theatrical, the perfumed illusion of wellness... keep walking. But if you want the real deal--the kind of massage that works, not performs--then pull up a chair. Massage Associates gets it right.

I've been a client for years. I love her office location. Super convenient & clean…read more Sandy gives the best massages. She can go deep to get those knots out or lighter when you just need to relax. I love the relaxing music & aroma therapy she's got going. She's super nice & accommodating. I've given gift certificates to friends & family. They tell me it was the best gift!

Sandy does a fabulous job with the most healing touch! I have had several therapists and she is…read moreable to heal my neck and back from previous injuries Please contact sandy for the best massage ever!

Massage therapist, Susanna is truly gifted. She provided many Thai stretches that were beneficial…read moreand traditional. What she does is hard work. I very much appreciate her efforts, expertise and professionalism.

I have gotten back into working out recently and my muscles have felt sore and tight. I typically…read moreget deep tissue massages, but I wanted to try a Thai massage this time. I just walked out of my 90-minute session and I feel GREAT! My muscles are relaxed and flexible. My massage therapist was excellent. They even offer tea and fresh pineapple after the session. I am going to start getting massages here more often. Highly recommend!