I have been taking my cars to passion for about 3 years now. It is important to me that I can have…read moreconfidence in what a mechanic says.. So many auto mechanics will lie to try and make more money because of deception. I don't know about you, but If a place lies to me, I'm gone. I would recommend Passion. They have always been straight with me. There have been times when they have gone overboard to help. Good people there who care about people and doing a quality job. They back up their work with a warranty and they honor it. I hope you will give them a chance for your business.

We bought an older car for my partner's grandson. It was to be his first car, at age 28. We are out…read moreof state from him so finding and buying the car was less than ideal. We thought we'd picked up a dependable car, a 2013 Nissan Altima. We found out afterwards it needed quite a bit of work, including a catalytic converter. We called one shop in Las Vegas and were given a ridiculous quote for the converter. Passion Auto was our next choice and the quotes for the various services were spot on with what my research showed they should be. They also identified an issue the first shop missed, a shredded serpentine belt. Passion Auto was very understanding of our situation and did good work at a fair price. I highly recommend them.

I've lived in Summerlin for close to 2 decades. I've never thought twice to shop anywhere else. The…read moreradiator in my car cracked and one of the nice gentleman at the counter advised me, we decided the best approach would be to switch several parts out from the radiator, water pump, thermostat, even the resivor cap. Quite a sale right? It was recommended that purchased extra things including, a hose clamp vise and extra coolant and other things I might need. $800 dollars later, in walked away from Autozone prepared to complete this job. I was able to complete the job without using some of the coolant and the extra tools. Today I attempted to return an extra thermostat, and the hose clamp tool that I didn't use. Manger Chris L. L told that I used the item. Despite the fact that it was new, my hoses had been switched to 8mm Phillips head. There was no attempt or desire to help me or come to a compromise. I pleaded than clearly I purchased extra things with the confidence that I would return them should I not need them. I said; as a manager this feels like an exception opportunity, he said I needed the packaging. I pleaded again saying I spent over $800 with this project with the extra trips, all to Autozone. He condescendingly asked if I needed anything else. This town is full of auto parts stores. What a terrible way to lose a life long customer for $20. God bless you, Chris. I hope you make better decisions go forward when it comes to taking care of the customers who take care of you.

Everyone was helpful, I picked up what I needed and left in a few minutes. Love how the staff comes…read moreout to help their customers too!

I was greeted upon entering and asked if I needed assistance. They had the items available that I…read morewas looking for. It's a nice local auto parts resource.

My husband often buys parts from this store when he's helping friends and family with car issues…read more He says that the workers are nice and the prices are good. It's a rare rainy day in Vegas (11/15/25). I was sitting in the car while my husband ran in to get some oil. I observed a worker, Scott, change a grown man's windshield whippers! They walked out together and the man quickly went in his car to get away from the rain. Scott changed the whippers and then the guy drove off. The least he could have done was stay out with Scott while he helped you. I know Scott didn't get a thank you because the guy drove off as soon as the work was done. So, thank you Scott for the great customer service!

Friendly staff and got exactly what I needed for my car. Fairly priced and quick turn around.read more

They were able to fix the muffler and catalytic converter issue, the car sounds fine now. However,…read morethe service took a bit lger than promised and the communication wasn't the best.

Stephanie is so helpful every time I go in and need something!…read moreShe is professional-knowlegeable and friendly and it makes me only want to shop at this store!! Thomas the manager is also very customer oriented!!

I came to this location to get a new car battery and the staff were awesome! Tom went above and…read morebeyond, was more than helpful, and very friendly. Stephanie helped me out at the register as well and was super nice. Moises helped check me out and swapped out my old battery with the new one for me which was awesome because I didn't know how lol. Overall great experience with knowledgable staff. I'd definitely recommend going here for car needs!

I finally found a shop that is honest, professional, and skilled in driveline, steering and brake…read morerepairs. They balanced my driveshaft, replaced the u-joints, replaced my inner and outer tie rods, replaced my steering gear box, and found a problem with my parking brake shoe on my 2002 Tahoe. The price was very reasonable, and they didn't try to sell me additional services. I highly recommend them and will be taking my wife's car there for brakes next.

It's not a bad options if you need basic work done, but I'm still undecided if I'll comeback next…read moretime. Just mid overall

Needed a new battery for my car, went in and Eddie was very helpful and kind, even put the new…read morebattery in my car!

Cano is the definition of amazing customer service. If you want people who will take care of you…read moreand find you fair prices come to 2451 north jones Blvd . Great atmosphere inside and very clean. Recommend to everyone and I will be a returning customer!!!

Went in for parts and oil. I was greeted and offered assistance. The customer service…read morerepresentative looked up the items I wanted in a computer, checked for availability,and retrieved the items for me. There was an automatic coupon discount available for the 'bundle' of items I wanted. It was a quick and easy transaction and the digital discount was appreciated.

Well I will echo one of the other one star reviews. The young lady who begrudgingly greeted me when…read moreI entered the store (obviously displeased the I would interrupt her surfing social media on her phone) was quick to assert that the product I was looking for was not in stock. I asked if she could check the computer to see if it was at least listed so I could go to another store. She rolled her eyes obviously angered that she would have to perform a function she was being paid to do. She quickly state the they product was not available, would have to be ordered and would arrive the next day. I thanked her and left the store. It was obvious that this young lady made a quick assumption when I entered the store that I was an elderly man who knew nothing about computers and was irritated that I would ask her to check inventory. Training is the responsibility of management and it was obvious this person has no business dealing with the public given her attitude.

I was next door at Discount Tire as I have done a lot of business with them over the years. Their…read moreStore Mgr Patrick has always been great BUT a gentleman named Dean provided an I do NOT care about you, you didn't make an appt attitude and RUDE! My daughter is a single mom who had a flat tire. She needed to get back to AZ. I came into Pep Boys and was greeted with a smile and how can I help you, how refreshing! Now there we 3 other people in the tire shop with me BUT they found a way to help me! I ended up purchasing 2 new tires and got my daughter and baby grandson on the road in less then an hour (without an appt) BRAVO PEP BOYS, Omar and Team.......Thanks so much for your help and treating me with urgency and kindness.......Bob B

I had a very frustrating experience at Pep Boys and won't be coming back. I originally missed my…read moreappointment by a little bit, and instead of being flexible, they made me reschedule it for 3 days later. When I came back for my rescheduled appointment, I arrived early around 3:10 PM because I was told that if I came in early they might be able to get me done sooner. I had things going on, so I tried to make it work. Even though my appointment was scheduled for 5:00 PM, I didn't get finished until 6:00 PM, which is way too long for a simple oil change. On top of that, this was just a basic oil change booked through my company as a free service. I had the confirmation on my phone and email, but they still claimed it wasn't in their system and delayed me further until they finally found it. Overall, very poor communication, long wait times, and disorganized service for something that should have been quick. I won't be returning.

Quick service. These guys went above and beyond to help me with my battery situation. Shout out to…read morethe staff here!

Thank you to Ashley that works at autozone on Cheyenne and rainbow. Got stranded with a dead…read morebattery and she helped me get in and out with the correct battery. Even let me use a tool to tighten it. Ashley thank you. Your were a huge help. She will be the reason I go back there from now on. Thank you. Shout out to Ashley. 5 star.