Customer service at this store has always been excellent and today was no exception! I was in and out very quickly and was helped by a very knowledgeable sales person who was able to complete the transaction and get me on my way with a repaired product that is good as new. My only suggestion: You need a Dyson store in Southlake!! read more

Ryan and Alfredo were great. Ive never seen (Ryan) a more energetic salesperson to go all the extra steps to help you get something taken care of- I'm now a huge Dyson fan! read more

Mark was so helpful and amazing! He made sure I was informed on the product and knew exactly what I was getting. Highly recommend visiting.

The motor on my Dyson was replaced here after it started smoking. Luckily it was still under warranty so the work done was covered. Parking is hard due to location. A bit disappointed in the customer service during maintenance as we called several times for an update and could never get thru to someone. Was finally able to get a hold of someone and told vacuum was ready for pick up. Our service rep was friendly and explained the work done on the vacuum in great detail. read more

I ordered a vacuum direct from Dyson. It did not arrive when I was told it would so I called. I was never notified that it was held up somewhere and they could never tell me why. I asked them to ship me another one and they said it was out of stock. I asked for a refund and they issue a refund and sent me an email and the amount of the refund did not included the tax amount that I paid. I was repeatedly told it was not their policy to refund the tax amount. It has been a week and I have yet to see any refund. This company will cheat you! Do not trust them! read more

Oh my God this review is so overwhelming. I don't know where to start Ryan first of all. You have excellent customer service skills when I came into the store. I already knew that I wanted to purchase the robot vacuum cleaner. I allowed him to go through the demo process to convince my husband, as this is a very large purchase for a vacuum cleaner by the time, Ryan finished his demo, my husband was sold ! We got the vacuum cleaner home immediately set it up, set the parameters and allowed it to go ahead and do the first cleaning we were stunned. I have two Frenchies and a Pomeranian. This is the first time in five years. I've been able to walk on my hardwood flooring without one hair fiber on my socks , when you are a working woman vacuuming on a regular basis becomes a daunting task. This is one huge burden off of my plate. Thank you Ryan for your awesome customer service skills. Thank you Dyson for creating a wonderful product. read more

Below my expectations. Bought a Dyson hairdryer in China and was told it would be fine in USA (dual current). Well, it does not. The people at this store were unable to facilitate an exchange. Not pleased with Dyson return policy. Beware before you buy. The actual store employees are very professional, just unable to help based on Dyson's poor customer service. read more

Wentvin for a replacement cleaning head for my vacuum cleaner. Had it on display but didn't have it in stock. The Associate gave me some parts numbers to search for it online. When I tried to order on Dyson website the parts numbers I was given didn't even show up. Called customer service and that person wasn't familiar with my machine or the part. read more

Good selection of all Dyson vacuums at the expected price point. I bought the newest Dyson vacuum for my daughter as a housewarming gift and think it was at a competitive price. (I have my own Dyson 11, which I love.) I got to try out the different vacuums. I like the fact that they service the Dyson right there. The only drawback is it's located inside an outdoor shopping mall and my GPS had trouble locating the place. read more

Non Existent Customer Service I purchased a vacuum online that did not meet expectations. I have tried completing the online return and have been unsuccessful in having anyone respond. The online chat does not work. When you call, there is at least an hour hold time. When you call the number listed for this location, the number is disconnected. I personally will not be purchasing anymore products online due to the lack of being able to resolve anything. read more

Courtney was extremely helpful as we were having problems with my warranty. Finally got it taken care of.

I have now purchased for myself or as gifts 4 stick vacuums, 3 hairdryers, 1 purifier, and 1 fan from Dyson. Never had an issue with a single one of them UNTIL two days ago when my hairdryer would not turn on. I immediately checked the warranty and saw where it was good for 2 years which meant it would expire in 3 days!! I hightailed it to the Dyson Store Service Center in Dallas the very next day and was warmly greeted by Courtnay. Within 10 minutes she had it back up and running, provided a demonstration, discussed maintenance tips to prolong its lifespan, and even offered a 30-day warranty extension in case the issue were to return. I have always enjoyed the quality, convenience, and design of Dyson products, but this was my first time experiencing their service. No surprise the quality was just as good as their products. Thank you so very much for your expert help, Courtnay! I was already a huge Dyson fan, but it makes me happy to know Dyson also employs such great people. read more

From the moment you walk in the door, they are looking for a way to decline servicing your device and instead sell you something new. Just buy Dyson products at Costco. You can return, no questions asked. Period read more

Had a great experience at the store, thanks to Mark! He was very attententive, personable, and thoroughly answered my questions and concerns. I will definitely be back! read more

Great customer support. Courtney at the Plano location was amazing. Knowledgeable and friendly. Go see her

Recently, we stopped in the Dyson store to get a new filter for our air purifier. We were greeted with smiles and what can we do to help? We told them we needed a new filter for the unit, and they not only gave us a new filter, but they cleaned out the air purifier and explain to us how to maintain it to get the highest efficiency, Mark and Courtney were wonderful. Good job Dyson you hired two wonderful customer representatives. ***** read more

Well, the reviews below are 100% true. I had the same experience when visiting this store to repair a Dyson product. The individual who "helped" me was extremely curt and wanted nothing to do with me. I felt extremely unwelcome. His attitude was so evident that another customer nearby commented on how discourteous he was to me and said that he treated her in the same manner. There is only ONE Dyson service center in the area. The only way to avoid this horrible person and this location is to avoid purchasing DYSON products. I called Customer Service at Dyson and reported the situation about this center, but they did not care and only looked at the notes he had made on my account and repeated them back to me. Apparently, this guy has some sort of "secret sauce" with Dyson and can get away with treating people rudely. If you are reading this message, you probably already own a Dyson product. For that, I am sorry. I am telling everyone I know not to buy one going forward. This service center is evident of how DYSON feels about retaining customers. read more

I contacted the Dallas service center twice about my hair dryer that had stopped working. They stated they could not give an estimate without looking at it 1st; however, if it was the motor - they said they did not keep them in stock. I took the hair dryer to their service center; however, no one took the time to check it out - instead told me they could sell me a new one - at a slight discount. I just wanted mine repaired - but they only offered to keep it - to recycle (fix and resale). I needed to have my vacuum serviced - however, after this visit, I am not interested in going back to this service center for anything! read more

Amazing customer service. Fast and friendly, so glad we found this place. It was worth the drive! Justin explained what our problem was and go to properly take care of our v6. We will be back when we need a new vacuum for sure! read more

Dyson Demo Store Service Center - Nice little waiting area - Appliances & Repair Near Me - Dallas, Texas

I had my vacuum repaired today. It only needed a new battery. I was very pleased with the service provided as well as the speed of the repair. All of the people were service oriented and courteous. Jonathan did a great job in taking care of my needs and answering my questions. read more

I had the worst customer service there, the person helped me was in the very bad mood and definitely reflected in their behavior! I absolutely felt uncomfortable and not welcomed, im not sure why but it doesn't matter ! when you get pay to take care of customers there should be no attitude for doing your job. Hopefully im not going to have any problem with my vacuum because I don't really want to go back. read more

Dyson Demo Store Service Center - Waiting for ever to get help! - Appliances & Repair Near Me - Dallas, Texas

Adam & Angel should be commended for their professionalism and competence. In fact, they should give lessons in customer service to the Dyson corporate office. Brought in my fairly new Airwrap because it would not turn on. They showed me why.... It needed to be cleaned. Very simple tutorial. Congratulations to this team. They have left a much better feeling for the brand read more

$200 for a new power cord on an overpriced hairdryer ( 6 months old) Are you kidding me? Not under warranty since it was my fault but a cord cannot take more than 10 to fix and cost under $25 for the part. And isn't even the cord color that matches my dryer, they didn't have any in stock read more

We have a Dyson animal that was just our of warranty and needed a part installed. I had purchased the part but needed a special tool to install it. I brought it in on a Saturday and had it back by Tuesday, and free of charge nonetheless! They were very organized and the communication was great. The place is non-descript, but inside, there is a small showroom and hard working technicians that really know what they are doing. There is no fluff here that you might associate with the brand and they really take care of their customers. It was great to know my vacuum was being fixed by a certified corporate Dyson employee! read more

I brought in my DC24 (super old from 2012 maybe?) because I broke my spinner, they were able to replace the entire piece! Super quick! I was here for a total of 10 mins! Thank you!! read more

See all

We came into Dyson hoping to figure out what was wrong with the vacuum that we had that was older. Angel demonstrated that it was the filter issue that we didn't realize we had to clean. Angel helped us make the decision to purchase a high-quality vacuum that we did not realize we needed. He demonstrated to use and the need for a higher quality vacuum. We know that we will love our new vacuum and we hope to shop at Dyson in the future. We also love the new Dallas store. It's convenient and accessible. read more

Floored!! Like as in shocked, flabbergasted, extraordinarily astounded! I love my 5 year old Dyson V7 vacuum so much that I bought a second one December of 2019. Yesterday when using my cordless V11 Torque Drive cordless vacuum, the power button became stuck in the on position, so I went online and discovered Dyson has a service center not far from me, in Farmer's Branch, and that they were open on Saturdays. Upon arriving, they had technicians working on various Dyson vacuums, and they directed us to a parking spot. After a short wait, a technician approached our vehicle, and took down some information. After describing the symptoms, the technician immediately advised Dyson will be sending me a completely brand new motor head free of charge. I've always been a fan of Dyson products, and with the level of outstanding service I received, I am definitely a customer for life!!! read more

Great customer service! Took my Dyson vac in for a broken trigger assembly. Staff was very friendly and informative of my product. Also, explained and demonstrated in detailed mechanical questions I had with the technology of their air purifiers. Before I knew it, my vac was already repaired. I was in and out in 15 minutes total. Great job! read more

I'd been talking to the manager (on Yelp messages, his title is owner, Brad V. of the (then) Farmers Branch store via Yelp about repairing my vacuum. It took some time for Brad to give me answers so when I was finally satisfied I had most of my questions answered, he tells me that the store is moving to a new location that week. I then told Brad I would wait to bring it in until after their grand opening. He said he would let the store know about the situation for when I did bring it in for the repair. The grand opening happened on the 25th and I called this week to see if I needed to make an appt, which was one question I really wasn't certain about for the new store. I called the store and spoke to William and from the very beginning his tone and attitude was very off putting and some of the things he said was very unprofessional. When I told him about my conversation via Yelp with Brad leaving a note and asked would he check to see if he indeed leave one, he said he would NOT look for the note until I brought the vac in and then it got assessed what the problem is. I couldn't believe he wouldn't check for the note. I didn't want to load my vac into my car and drive over to the store if they weren't going to honor what was promised to me. Everything William said contradicted what Brad said. I told William that I have screenshots of the messages between me and Brad and wanted to know if they would honor what Brad had told me. Me asking this upset William for some reason bc he raised his voice at me. This whole experience has been a huge hassle and very frustrating, from the long waits between Brad's very short replies to William's unnecessary rude attitude and comments. read more

See all

This was my first time coming to this store. Our vacuum developed an issue, and I saw in other reviews that this location actually has a service center as well. Courtney helped me address the issue. She was so professional and helpful and walked me through what the potential issue might be. She then took the unit back to the person that services the units, and it was decided that the best course of action would be to replace the motor. Since it was under warranty, that was free. While the service was being done, I chatted some with the other salesperson, Mark. He was friendly and really knowledgeable about all of their products, and keyed me in to some new items I wasn't aware of before. The entire process took about 30 minutes, and I walked out with essentially a brand new machine. Customer service matters, and this store delivers it at a five star level. Both of these employees were an absolute delight, and are to be commended for the service they provide. read more

The place is a joke. Brought in an 11 year old vacuum (DC33) because it "lost suction." The dbag behind the counter told me the DC33 model had been discontinued and they no longer serviced it. He did tell me they would be happy to recycle it for me. Giving them two stars because the technician who happened to be standing by truck when I went to load it back up took a quick look and suggested I replace the clutch. A $25 part on Amazon and 10minute YouTube video and I was back in business. Any place that refuses to service its own older models is worthless and contributing to our throw away culture. Unless you're under warranty skip this place. read more

Amazing customer service from Mark. He was very knowledgeable of the products and helped me get a new Dyson Vacuum for my mother. Provided great information about what I was buying and all the ways it was a better value than my current one. Thank you Mark! read more

I was helped by Jonathan and Mark, they are both are so professional and friendly! I would return to this store again! Jonathan was so honest, he explained to me differences with all the air purifiers , I end up buying the BP04, really happy with it. read more

Horrible customer service!!! I bought a P4 Dyson purification unit from them on Feb 25th. One week later I notice it is not pulling water and then I trigger the clean cycle and again notice it is not moving the water. I tried and tired to get this store on the phone but they don't answer their phones. So I called Dyson directly and they worked with me a bit. I let it be for a month and then when it wanted to clean again again I noticed it does not pump anything. I emailed Dyson again and they sent me back to the store to get it repaired. So I called up this store again and lo and behold I got a person that told me they could assess in 48 hours and if it was the pump as I thought it was that they had plenty in stock. Great I drive down there at the end of the week on a Friday calling them I would be pulling up in front of their store and could they send someone out to get this heavy unit in the door and I would then go park. No answer. I get to the store and have to go around and around trying to get someone on the phone. Finally they answered and refused to help me by coming out the store 10 feet or so while I was double parked and they were not nice at all about it. I already wrenched my back getting it into my vehicle and I told them I'm 68 with a wrenched back. Nope. So I get it in the store myself and head off to go park in the parking garage. I futher wrench my back getting up 2 flights of stairs. So once in the store no he didn't need the service # Dyson had told me to give them. By this time I just wanted my money back. No it is beyond the 30 days. I tried to show him how I had been emailing Dyson over the pump not working. Nope don't want to see it. Then he started trying to make it out as it was me that was being unreasonable and I could just take it elsewhere to get it repaired. I was not a happy camper by this time and not too impressed with their total lack of customer service. I stormed out leaving the unit to be repaired like when? This guy today told me that no it could not be assessed in 48 hours and didn't care that I thought it was the pump and was told they kept pumps in stock. So I called Dyson while back in my car and after a good long discussion they agreed to refund my $$ if I sent the unit back. So back to the store to pick it up and I had to carry it out myself again. So now I am headed to Best Buy to purchase a new one and I will ship the old one back to Dyson tomorrow. DON'T BUY ANYTHING FROM THIS HATEFUL STORE. I told Dyson that they need to have a talk with this store and get their customer service skills up to par. She was very sweet and told me she had made a note to send in my experience with this store. UPDATE: I did pick up a new P4 Dyson from Best Buy the same day of this incident. On 1st powering it up I heard the pump for a brief moment and then I set it to 70% humidity for the night. This morning it had used about an inch of water so I know this one works. The unit from Dyson Park Lane in Dallas had a serial # that started with K and this new unit has a number that started with X. I had seen reviews that problems were fixed with later models. So this is my opinion and I'm no expert so make your own decisions. I imagine since the Park Lane store was selling at a discount of around $150 or so I bet they were getting rid of older models with problems. That is probably why they never answered my phone calls or returned any calls and then acted like a total butt when I brought it in. I have 14 days with Best Buy to make sure this unit is working right. The other is going back in the mail today with absolutely no help from this store. It was all Dyson helping me out and going overboard to make sure I was taken care of. This store could give a flip! read more

I called the Dyson Support number and Brandon directed to do some quick troubleshooting. Since I was not able to resolve the issue, he directed me to go to the Dyson Service Center 3 miles away. I went to the Service Center and was greeted by Alex. He said he would check it out and let me know in a few minutes. And in a few minutes he let me know that he would do some more checking. Apparently, he could not fix the vacuum because it was possibly a motor problem. And three minutes later he walked out with a brand new Dyson. I wished he was able to fix mine and not have to take a new one but I am extremely happy that I have a working unit now! What great service. We had to have the group hug with Alex and my friend. Alex is awesome! Dyson is great. I'm going to buy an air purifier from them soon. read more

I had the worst customer service here. The person helping was in a foul mood and it definitely reflected in their behavior. I was given an advice to first use broom across my house to pick up any bit of kitty litter and then use my Dyson. Yes, this is very helpful because that's why I invested $350 in buying a vacuum so I can first broom and then vacuum! I feel that people should first hear themselves talk in their head before speaking out just nonsense words. They did try to sell me a new vacuum at 30% discount where I could see online on dyson site was much reasonable! Do not buy vacuums from this place. Buy it from Dyson.com. read more

My daughter's Dyson was broken. It wouldn't start. She was go to buy a new one but I told her I thought it was the cord. I convinced her to take it here. She reluctantly agreed and we both went. As soon as the pleasant guy took a look at it he said I think we can fix it while you wait. After 15 minutes, he brought it out and said it was good to go and no charge! We were delighted! My daughter especially ! Saved her several hundred dollars. Great people who know what they are doing. If you have a Dyson, this is the place to go. Great customer service. By the way, this was a year ago. The vacuum is still working perfectly. Dyson makes a great product. my entire family has bought Dyson vacuums. Nothing compares to a Dyson. read more

Another Dyson success story My Dyson stick vacuum wouldn't turn on. I followed the troubleshooting guide online and it told me if it flashed red more than 12 times to contact customer support. Well, it was Saturday and customer support was closed. I figured I'd email them instead. They replied and asked me for information on my vacuum and how many times it actually flashed at me. It was 32 times. I figured it was a battery problem. They suggested that I take it here to the Dyson Service Center in Farmers Branch. I called up there this morning to see if I needed to drop the vacuum off or if they could do repairs while I waited. The man on the phone said they normally can repair vacuums while you wait. Excellent. I get there later in the day around 4pm. I see a sign that tells me to fill out the service form. As I pick it up, Justin comes around the corner and asks if he can help me. I explain to him that my vacuum won't turn on. He scans the serial number and says he has all the info he needs and my vacuum is under warranty. "Do I still need to fill out this form?" "Nope. We have all the info we need. Have a seat and hang out." "Great." I sit there for between 5-10 minutes and Justin comes back and hands me my vacuum. "I ran it on MAX and ran the battery out so you'll need to charge it before it will work but it's fixed." "You don't happen to have a used crevice tool lying around that I can have, do you?" He came back with a new crevice tool and handed it to me. "How much do I owe you?" "Nothing." And that was it. Totally awesome. I got my vacuum home, charged it and it works great. No problems. I haven't had any out of warranty work done, but I expect it to be just as great. Thanks! read more

Amazing service! I went in and was promptly taken care of. This service center supports my decision. to have purchased the Dyson hair dryer, air filter, and vacuum cleaner. If there is ever a choice in the future for a household appliance, we will always choose the Dyson. Thank you!!! read more

Came in to get my V6 serviced, William was very knowledgeable and helped resolve my issue on the spot! He also provided me with tips and tricks to get the best life out of my machine. Recommend them for great service! read more

Dyson Demo Store Service Center - Appliances & Repair Near Me - Dallas, Texas