Very bad experience, they saw silver prices increased and just cancelled my orders, greedy store…read more Quebec city store

September 9, 2023 Imaginaire Customer Service is Very Good…read moreor Very Bad. Terrible Rewards Program. Forces PayPal for USA customers. PayPal currency conversion may increase the purchase price in USD? I have had problems being sent flawed coins twice. Very disappointing, should never have happened with good Quality Control, but the customer service via email is good. They refunded my return shipping costs and the purchase price of the coin promptly. It was still an unnecessary hassle. Customer service over the phone is terrible. He answered the phone and said he was busy moving furniture and will call back in 30 minutes. Wrong. He did not call back until the next day. When he did, again he said he will send me an email and call me back in 10 minutes. Wrong again. He did not send an email and did not call me back. The reason I called on the phone is to let them know I have made 11 purchases totaling $33,000 and I am still not qualifying for their rewards program. He said some coins qualify as a transaction, some do not. Many of my purchases do not qualify. You must make 10 qualifying purchases before you are eligible for any reward. Wow. This is a terrible rewards program compared to other online dealers. This means the net price or cost at Imaginaire could be higher compared to other dealers with a good rewards program. Also, if you are in the USA, you are forced to purchase from Imaginaire via PayPal. Watch out. It looks like the currency conversion rate via PayPal also increases the purchase price in USD? My suggestion is you do not buy from Imaginaire. If you are looking for a Royal Canadian Mint online dealer, try The Coin Shoppe, TD, Colonial Acres, Canadian Coin & Currency, TSC or Canada Post. Or...you can purchase directly from the Royal Canadian Mint. Plus, there are more online dealers.