Outstanding customer service. We bought an adjustable bed frame almost 5 years ago. We lost the…read moreremote and had to get another one. The new remote wouldn't pair up as it should so the guys at the store sent a tech out at no charge and got it working. That is great service. We will continue to buy there!

Great experience! Josh was very informative in helping us make a decision in which mattress to buy…read more Also great about keeping us informed on when it would come in and be delivered. Delivery persons very friendly and professional as well. We were impressed how much we seemed to matter as a customer. They exceeded our expectations on all levels! We will return for other purchases and will highly recommend this business to our friends. Josh brings the meaning of good customer service to a whole new level!!! Thank you!

The owner is very nice & helpful. I like that he has tons of fabric swatches in stock.read more

The BEST furniture store! Outstanding qualit and amazing customer care. I high suggest.read more

When my dad was in the hospital, we found out his adjustable bed had broken the same day we were…read morebringing him home. It was a stressful and urgent situation, and we didn't know how we were going to manage his care without it. I called Wells Home Furnishings, and they immediately understood the urgency. In less than four hours, they had a new adjustable bed delivered and fully installed in our home. That level of responsiveness is rare, and it made an incredibly difficult day so much easier for our family. Wells isn't just a great furniture store--they truly care about their customers. Their kindness, compassion, and willingness to go above and beyond meant more to us than we can express. Thank you so much for everything you did for our family. We will never forget it.

Place is a joke. The workers act like they are too good to talk to you. Won't be returning.read more

I needed a new sofa/couch to replace an old piece. I went with a friend to all of the furniture…read morestores from Southridge to Dunbar and even down to Huntington and back. My friend and I searched through types of sofa and types of fabrics trying to find something that I liked and that was comfortable. We realized we didn't know the terminology used for different styles of arms and other components of sofas and the staff at Pugh assisted us with that, which helped when we explored other furniture retailers before returning to Pugh. As far as quality, Pugh had selections that are as good or better than any other place in the valley, had a variety of fabric selections that rivaled any other store and - most importantly - had very competitive pricing. The staff was all very helpful and did everything they could to assist me through the whole process of buying a new piece, setting up delivery and removing the old piece being replaced. My experience with Pugh Furniture was excellent and I'd recommend Pugh Furniture to anyone needed new furniture. If you're in the market for a piece of furniture then you should definitely give Pugh a visit. David H

Stay away from this business! They do not know what customer service is! Unfortunately we…read morepurchased a Parker House leather sectional sofa which was just one defect after another. The company sent people out to check the sofa on two occasions. They claimed that Covid-19 was problematic for the availability of replacement parts. That will be two YEARS of doing NOTHING this May (less than two months to go)! I have called many times to speak with manager/owner but she is ALWAYS out or simply gone for the day! How we hated this furniture and now we have transferred that feeling to Pugh Furniture! This is a company I grew up with as having a reputation for quality. Well, no longer! Avoid this place! They are charlatans. They gladly take your money and if you have any problems, too bad for you! We have given away the sofa. We purchased from the Ashley store. It was not easy as I am a disabled veteran and rely solely on my VA disability to support my family! Shame on you, Pugh Furniture! You will never get another sale from me nor anyone I speak with who might even be contemplating shopping at Pugh Furniture!

Nice little shop. Met Dave and he was wonderful and very kind and helpful. We were visiting from…read moreout of state and helped give us some pointers on how to navigate town and where to visit next. We found a lovely glass vase to add to our collection and we may even come back for more before we leave for home!

Wonderful selection of antiques and eclectic items. The proprietor is very friendly. Three floors…read moreto browse and buy to your heart's content. Furniture, books, clothing, pictures, jewelry, etc.

Really wanted to buy a ton of glass I saw through the window but was shooed out by owner. Too bad,…read moreonly in town for a couple days and have been looking for that glass all over the place...

Contacted them about trying to find either a dealer or someone to do a appraisal, rude kept going…read moreon about how they only deal with mid century modern. Which is all fine and well but if they are unwilling to answer questions etc they should simply say so. Ive followed them on fb for a good bit but after this interaction i don't believe ill bother anymore. Nor would I recommend folks who are rude, way to get folks to patronize your business mom and pop shop struggle enough you'd think especially in what would be a niche market you'd make sure your employees are helpful and trying to leave a good impression rather than bad.

Just had my new bed and mattress delivered and the Big Sandy delivery crew was amazing (on a very…read morehot day).

The delivery team was so efficient, friendly, and personable. I LOVE this couch. It fits our room…read moreperfectly and brightens it up.

Waited 7 weeks to be told our furniture wasn't in stock. Ordered a separate recliner and was then…read moretold they could get our original sofa and loves eat. When they came they were damaged and we declined them. Not happy at all with them. Will not buy anything from them ever again ​

Our experience here started off well. the salesperson wasn't too pushy but helpful when needed. we…read morebought the couch we needed and felt good about our purchase. After a month wait our couch was finally set to be delivered! Awesome right? Well here's where things take a turn. At no point up until delivery were we told that HALF of our 3K couch was on backorder. When were we informed? As the delivery driver sat in our driveway. Then we were just asked if we still wanted the thing we paid for in full in cash. I called back and a manger couldn't talk to me because he was on a call. The nice salesperson? Told me that it would take three weeks to get my money back. After they picked up what was delivered for return and that would be a at least a week out. So my money would end up being tied up for at least another month or so. Hey they offered me a 100 dollar gift card though. We will wait until whatever paid for is delivered as we have no other choice that doesn't inconvenience us further. We will not be talking their gift card as we don't want anything from them. My advice is to take your buisness elsewhere. Find a place that will appreciate your buisness and your time. Ashley Furniture in Charleston WV is NOT that place. Happy thanksgiving!

Tony and I finally made it to American Freight and we bought our new Much Needed livingroom suite…read more After about an hour of walking around and trying every livingroom suite out, I found one I fell in Love with. Tony and I was wanting a sectional but we fell in love with this one. Normally, we like Browns or Tans, and this time we went with Grey. Justin helped us and we were able to get it the very next day. I am in love with it. The place was large and very clean and the staff very friendly and helpful. Would definitely recommend and go back for any furniture needs.

If I could give zero stars I would! we have had the unpleasant experience of dealing with this…read morecompany regarding a leather sectional sofa by Parker House - a California-based company. Problems began in the first month! We got only excuses. Largely that Covid-19 was causing delays an parts, etc. So, we purchased it in May or June of 2021 and to this day Pugh Furniture has done NOTHING! They took our money and sent out a tech a couple of times but that's it! I remember when this company was noted for excellent products and services. No more! If you are looking for furniture give this one a pass. Go to Big Sandy!