We have had 2 cars repaired here. The work is done very good, fast and reliant…read more.. Juan is very nice and I recommend this shop for any work to be done...

So..About 7 Months Back, I Go their Talk to a Guy Named CHRISTIAN, Mechanic and Owner According to…read morethis Guy..I went by to Trade my 528i BMW and Cash For His 1999 Range Rover Se Anyway, I get something in the Mail Dating Back a Month Ago.. Saying the car is Still under My Name.. it's a Parking Ticket.. Anyway, I stopped by the Shop..and Supposedly He's Not Available like All the Time So..This Place is a Scam..The Range Rover was supposed to be Smogged and Up to Date..Ended up Finding out..Needed All New Breaks..Sensors..Ect

So a week ago, my car was sideswiped sitting in front of my house. Grrrr! Hit and run which is very…read morefrustrating. My insurance told me about Scotts Body Shop and took my Honda there to be repaired. From the moment I stepped in to there office, they treated me like a valued, longtime customer, even though this was my first time there. Their estimate on repairs was reasonable and within scope for my insurance. Also, their estimate on repair time and delivery was spot on! Important note- Anyone having their vehicle repaired must keep in mind that delays are often due to parts availability and set their expectations appropriately. Fortunate for me, there were no delays and my delivery was at the time estimated. Scotts sets realistic expectations. I appreciate them coming to pick me up at home for delivery of my vehicle. Washed, vacuumed and they even treated the dashboard! All in all, if I could give 6 stars, Scotts would have it. They really go the extra mile. They are the go to body shop in Santa Cruz County. Thank you to Scott, Debbie and Jesse for your great customer service, excellent craftsmanship, and professionalism.

Scott's Body Shop, Santa Cruz, CA A freak accident occurred…read moreto our new 2021 Honda CR-V that was parked and was hit by a driverless van on Thanksgiving morning, November 25. Thankfully no one was hurt in the accident. We were visiting our daughter in Felton from our home 450 miles away in Southern California. A State Farm accident claim was filed on November 26 by the owners of the driverless van. We had to choose a Certified State Farm Auto Body Shop in the Santa Cruz area unfamiliar to us. We selected Scott's Body Shop to estimate the costs of and to repair our vehicle. As it turns out it was a very good selection. We cringed at the thought of facilitating a repair from 450 miles away and the resultant nightmare. Fortunately our fears were unfounded. We discovered Scott's Body Shop personnel to be both courteous and communicative with compassion for us from afar. Bobby was in continuous contact with us throughout the ordeal. We had no idea how much damage to our car he eventually uncovered. Bobby took us forward on each step of discovery from the initial $6K estimate of repair suggested by the State Farm representative to the final "tear down" estimate in excess of $26K by Scott's Body Shop. This final estimate of repair was judged by State Farm as a TOTAL loss. The process took longer for State Farm to move the car from a storage lot post-accident to Scott's location [8 days at a distance of 8 miles] than for Bobby's team to bring the total estimate of repair forward to State Farm [4 days]. Bottom line .... Scott's Body Shop had the customer in mind by expediting the cost of repair to minimize our anxiety to the final decision to repair or a TOTAL loss. No, I did not have the opportunity to experience the quality of repair work that we believe Scott's would ultimately provide. I did however experience the professionalism exhibited by Bobby, General Manager and Jayne, Administrator as we navigated through the process of auto repair from a distance of 450 miles. The process was complete in a matter of 18 days. We went from a totally inoperative damaged automobile to a sense of normalcy with the purchase of an identical replacement vehicle.

Excellent customer service, excellent body work repair, excellent - overall experience. The folks…read moreat MAB are top notch. I had a bike rider fall and damage my wife's Honda Accord. MAB is an approved AAA repair shop and worked closely with me to repair my vehicle. They kept me fully aware of my vehicle status and all times. I highly recommend this business. I'll post before and after pictures of my repair as soon as I can.

The staff were so nice and repaired the damage on my new car to perfection. Great communication…read moreupdates by text and calls.

I was in contact with Marcelino (Nephew of the owner). we made an appointment for him to come look…read moreat my vehicle, which he never showed nor he never called to reschedule. I called him the next day and he was again to show up and never did. This business is very UNRELIABLE and UNDEPENDABLE. I advise any potential customer to look elsewhere for a more reliable Auto Body Repair Shop services.

Had a headache with S&M body shop. I took my Nissan car to get fixed for some body work from a car…read moreaccident, but the work they did was horrible. The finished paint results had running paint drips appearance on the bottom passenger door, and not smooth looking paint. Also when they returned my car after putting it back together one of the tires was NOT installed correctly! I drove the car with the Tire bolts very loose, that the tire could have easily came off!! Then, I noticed that the rubber trim molding from under the hood was never replace.... I mentioned it to them and they had no excuse as to why it never got replaced and they said they would call me back to get it done but I never got a call back. I would never recommend this place to anyone. They are friendly at first, but watch out with these guys.

I'm a fulltime rideshare driver, so my car is important to me and I keep track of good mechanics in…read moreSalinas. These guys are very very good. Fast, fair, and they quickly navigate insurance processing. My whole experience was pleasant and enjoyable. Comfortable seats in the lobby and refreshments. Very professional and a high level of customer service. I wish more shops were like this. I take these reviews very seriously and I stand by this recommendation.

I can give this shop 5 stars because I never got to see their finished work. At the suggestion of…read moremy insurance I brought my car in for an estimate after getting rear-ended and I felt so well taken care of. From intake at the front desk to the estimate, every aspect was well communicated, professional, and low stress. They communicated with my insurance company, they tried to get them to approve repair instead of totalling my poor sad car, and they seemed to share my disappointment in not being able to get it back to its former glory. I hope I never have to, but if I ever need a body shop I'm coming here first.

Called him last minute to detail the inside of a truck on a Saturday and he came very promptly but…read morefor 150.00 interior detail , it was not clean as it should of been. Very disappointed in the work done. I'm giving him 2 stars only because he came quickly but the actual detail was not great. Crumb in center console and mats were not washed properly. Overall Poor detail job.

Touched up the paint and repaired the curb rash on my rims on my Toyota Tundra. He did great job…read moreand I can't even tell which rim had curb rash anymore now they have been rotated!

Awesome! Needed multiple spots of tree sap removed from a black vehicle. Peter and crew came to our…read morehome and worked their magic! Car looks amazing! Very professional and prices are reasonable for the job. We will definitely use their service again!

We couldn't be happier with the job Peter did on our cars. He and his wife Roxanne were great to…read morework with, and we will definitely call them when our cars next need a good detail.

Excellent! Very responsive, reasonable and honest. I almost…read morepaid a very expensive price at another mechanic for my front brakes. Luckily CC Fleet let me know it was far too expensive and gave me a way cheaper price. Plus you don't even have to leave the house. They come right to you. The mechanic also let me know that my coolant was low. I will definitely use their services again.

I had a very great experience. They were super helpful and explained things very clearly. They…read moreresponded and worked in a timely manner. I got my car back running within a day of contacting them. Will definitely keep their number for future purposes. (: !